Cast Iron Radiators 4u レビュー 337

Cast Iron Radiators 4u からの回答

2024年12月12日

i Gavin


Thank you for your review. We do take all feedback very seriously. Firstly, we are very sorry for any inconvenience this has caused you.


We have been in contact with the manufacturer and of course yourself to give you the best outcome and resolve your challenge.


We have advised removing the sections will help with the sizing issue, and we have of course offered to supply extension kits at our cost, and refund for the additional sections no longer required.


In relation to your comments about installation, we do advise any specifications supplied by us are given without guarantee, and we recommend you take delivery of and inspect the product before undertaking any work in relation to the Goods supplied.


We have e-mailed yourself and look forward to hearing from you regarding your requirements and will support yourself however we can.

Kind regards

After sales

Cast Iron Radiators 4u からの回答

2023年11月29日

Thank you for your feedback, we are delighted to hear your kind words! Kind Regards, The Aftersales Team.

Cast Iron Radiators 4u からの回答

2023年2月9日

We are so happy to receive such a lovely review!
We pride ourselves on rectifying any challenges that our valued customers may face in a timely manner and are over the moon to see that this was upheld in this instance.
Thank you for your business!
We hope to welcome you back in the future!

Kind regards,
The Aftersales Team :)

Cast Iron Radiators 4u からの回答

2021年12月6日

Hi Jennie,

Thank you for taking the time to leave us a 5 star review.

We are pleased you were happy with our speedy delivery service.

Kind Regards,
After Sales

Cast Iron Radiators 4u からの回答

2021年6月11日

Thank you for your feedback. I am so sorry to hear that you waited a while for your radiator. But I would like to explain that unfortunately the radiator issues have been with the supply of the sections to make up the radiators and getting the items actually into the UK ports. We were given dates from the manufacturer which we passed on to you, and then the ports were turning away all of the ships waiting to dock. For many weeks all that was able to dock was COVID related items and obviously that was a priority. Regarding not contacting you with updates, unfortunately at that time there was nothing to update you with. The manufacturer and ourselves were very frustrated because we had no idea of firm dates, so we were unable to feed anything back. We apologise for the inconvenience this caused you Kind Regards After Sales

Cast Iron Radiators 4u からの回答

2021年6月11日

Thank you for your feedback. Just to explain we sell various branded radiators some of them are in house products, and some of the radiators are named brands that ultimately will come direct from the manufacturer. We therefore have an agreement with the manufacturer that they would deliver direct to our customers so that you have a swift delivery experience and this also encourages less issues or damage in transit. If a problem with a radiator does occur you do have the warranty that is specified on our website, and stated in our terms and conditions when ordering. We deal with the manufacturer to resolve issues on your behalf. I am very sorry that your experience was not what you had anticipated, but we are very transparent with our warranty and our terms and conditions. Once again that you for your feedback and I hope this helps you understand that we do everything we can for our customers best interest Kind regards After Sales

Cast Iron Radiators 4u からの回答

2021年6月28日 に更新

Thank you for your feedback. Please could you kindly contact us with details on your order i.e order reference in order for me to escalate this to our continous improvement department and make contact with yourself. Kind Regards, After Sales

Cast Iron Radiators 4u からの回答

2021年6月11日

Hi,

Thank you for your review. I can confirm when booking delivery we will; contact to give you the option of picking a convenient delivery date. At this point we do advise this is a kerb side delivery and the delivery slot is between 9Am - 5:30PM with the option to call for an ETA on the day in which we can possibly retrieve from the local depot. These are Estimated Time of Arrival and therefore should only be taken as estimates as this can be effected by mulitple factors. We do pass over your contact details to the driver to ask if they are able and not driving to call 1 hour before hand however this does fall into the drivers hands and not something we are therefore able to guarantee. I am sorry to hear that you needed to raise a complaint and you feel this was not answered adequitly. Unfortuntely if delivery is missed based on the above this will result in a re-delivery charge for the couriers to return on another specifed date. Again, I apologise that you feel this way. Kind Regards, After Sales

Cast Iron Radiators 4u からの回答

2019年12月23日

Hello Roxanne

Thank you for taking the time to place your review on Trust Pilot.

Your feedback is very important to us, as all reviews are read and passed to our continuous improvement programme team, this is to help us maintain our grade of service & product quality, also to ensure we improve in areas we could be lacking in.

After reading the review, we have held an internal investigation to see what we could have done better relating to your comments.

Reference:- Leaking End Cap

Firstly I would like to apologise for the challenge you experienced, I have investigated your challenge and can see you did contact us to advise your end cap was leaking and we contacted the manufacturer to investigate this the very same day.

We then asked for a further image so we were able to clarify exactly what was causing this leak, which you sent. Once this had been received the manufacturer advised that they would send out a new bush end to resolve this challenge. This response was given in 3 working days.

You then advised you were not happy with this and wanted a replacement radiator which we agreed to as we like to do all we can to help our customers and we advised you we would collect the radiator you had on site and send a replacement.

You then came back to us eight days later and said your plumber will be able to swap the bush end and seal and you wanted to go for this option which we happily sent out for you.

I can see that you did request we paid for the costs and we did initially refuse as we do not cover plumbing costs and this is something that is covered in our terms and conditions, but we did as a gesture of goodwill contribute to this.

I feel your comment “The customer service team honestly couldn’t care less” is unfair & unjust as we pride ourselves on our customer service and feel we worked with you along the way and offered you everything you asked for.


Again, thank you for your feedback & sorry for any inconvenience caused.


Laura Hazzard
Customer Service Manager

Cast Iron Radiators 4u からの回答

2019年12月20日

Hello Steven

Firstly we are sorry to hear you feel you have had a terrible experience with us and would like the opportunity to respond to your review.

I have looked into the delivery of your order and can confirm this was booked for delivery with yourself for 6th December. As you have explained, this was going to Scotland and did encounter a days delay which we can only apologize for.

As advised during the ordering process a joining key would be required for the radiator you were ordering as this would come in two parts as it is over 1.2 meters it has to be split to fit on a pallet for delivery purposes.

We do send a Bespoke Order Confirmation and ask our customers thoroughly read it and agree to before we put the order in to production as we try to be as transparent as possible with all aspects of ordering Cast Iron Radiators. We also advise that all the joins are the responsibility of yourself & the Plumber/Installer as it is the installer that will be putting the radiator together.

You did report a challenge with a nipped section and leak with images on 16/12/19 which we reported to the manufacturers the same day. We responded to apologize that the radiator had arrived with this challenge and offered a replacement straight away.
You were not happy with this solution so we suggested the manufacturer send replacement gaskets as you already had a joining key on site and you confirmed you would like us to do this, which we did.

We have never implied it is your fault the radiator is leaking and have done our best to get this fixed for you, offering replacements and parts.

You also mention in your review that your installer spent 7 hours trying to fix the challenge rather than the two you expected.
We do feel this was out of our control as the minute you called us and reported the challenge we immediately offered ways to get this resolved.

I have called and left a voicemail as we are keen to discuss this further and also ensure your challenge has now been resolved.

Please do call us on 02393 162168

Kind Regards



Laura Hazzard

Customer service Manager

Cast Iron Radiators 4u からの回答

2019年7月19日

Thank you for contacting us,

I am very sorry to hear that there were two seals missing and this had an effect on your installation, I fully understand how frustrating this is.

I can see that you contacted us to report this on 18/06/19 and we have arranged for the seals to be with you on 19/06/19 between 3:15pm and 4:15pm.

In relation to the joining key this is a refundable amount and as soon as you have finished with it we will issue a full refund.

After speaking with you on the telephone yesterday, I have taken all your feedback on board and passed this to our continuous improvement department to look at how we can improve our service in the future.

Again apologies for any inconvenience caused.

Cast Iron Radiators 4u からの回答

2019年4月16日

Hello Belinda

Thank you for taking the time to place your review on Trust Pilot.

After reading the review, I have held an internal investigation to see what we could have done better in relation to your comments.

I have tried to cover all points and supply you with a response against each one.

• “After spending a significant amount of money on multiple radiators (in the thousands of pounds) I was very disappointed by the fact that nearly all of the radiators (having ordered six) were missing parts and leaking. My plumber was able to mostly rectify this ”

◦ I have looked at your order and until Wednesday 10th April 2019 we had no correspondence from you reporting any leaks or missing parts. If we had been advised of any challenges we would, of course, have worked with you to get this resolved.

• “One radiator needs a replacement part to be supplied by the manufacturers”. Cast Iron Radiators 4 U have been slow to respond and unhelpful - taking days to respond and still then with no urgency to fix the problem

◦ We received an email from you on 10/04/19 advising one of the radiators had a leak. It was not clear from the image where the leak was coming from so we replied on 10/04/19, the same day, requesting further information. We had to ensure that we were gathering the correct information to enable us to deal with your challenge in the correct way.

◦ We did received a response from you on 10/04/19 at 16:49, unfortunately this did not get picked up until 11/04/19. Within this email you sent further images that made the challenge clear. We fed this information to the manufacturer along with the images on 11/04/19 and we advised you by email what had been done and that we would be in touch as soon as we had a response from the manufacturer.

◦ On the 12th April we had a response from the manufacturer asking us to confirm which radiator was affected, as there were different sizes of radiators on the order. As soon as the size was confirmed this information was passed back to the manufacturer and they advised that a spare part would be painted and sent out to you which is due to be delivered 16th April 2019.

• “when I was purchasing the radiators they were very fast to get back to me but now they have my money they are dragging their feet

◦ We feel this comment is unjust as we responded the same day we received your initial email and have turned the challenge around in two days, keeping you updated along the way. Unfortunately there was not an instant fix to this situation and the part you required has to be painted before it could be dispatched.


• And even suggested there might a problem with the way they had been fitted, which is obviously not the case. I am very disappointed.”

◦ In relation to this comment this is untrue. You advised us within an email that “the plumber said he's tightened it up as much as he can but it still drips so he suspects there's a fault on the seal.” We advised that “this could be from the end cap being tightened to far”


I am keen to speak with you about this challenge and have left two voice mails for you, so that we can discuss this matter further.

Please do call us on 02393 16 21 68


Again, thank you for your feedback & apologies for any inconvenience caused.


Laura Hazzard
Customer Service Manager

Cast Iron Radiators 4u からの回答

2021年6月11日

Thank you for your feedback. We are very sorry to hear of your issue, and also that the experience you have had with a certain member of the team has not been what you had expected. Just so you know we do have a very strict security check policy in place and it is there to safeguard you and us against fraudulent activity. There are other ways for you to cIear security, other than bank transfer which would have also been offered, obviously these details are not something to discuss on a forum of this nature, however we can certainly discuss these further. Regarding your complaint relating to our member of staff mentioned please e-mail eq@radiators4u.co.uk, and we can certainly invetigate this further for you. Once again we are very sorry that it has not been a very pleasant experience for you Kind regards After Sales

Cast Iron Radiators 4u からの回答

2018年11月20日

Thank you for taking the time to place your review on Trust Pilot.

Your feedback is very important to us, as all reviews are read and passed to our continuous improvement programme team, this is to help us maintain our grade of service & product quality, also to ensure we improve in areas we could be lacking in.

After reading the review & talking to you on the telephone, we have held an internal investigation to see what we could have done better relating to your comments reference: Change of address

We must apologise, and as discussed when you spoke with our Assistant General Manager, there does seem to have been a system issue as we do not seem to have received any communication by phone or email from you in relation to changing the address.


Again, thank you for your feedback & sorry for any inconvenience caused.


Laura Hazzard

Customer Service Manager

Cast Iron Radiators 4u からの回答

2018年11月1日

Hello Trudy

Thank you for taking the time to place your review on Trust Pilot.

Your feedback is very important to us, as all reviews are read and passed to our continuous improvement programme team, this is to help us maintain our grade of service & product quality, also to ensure we improve in areas we could be lacking in.


Again, thank you for your feedback.


Laura Hazzard

Customer Service Manager

Cast Iron Radiators 4u からの回答

2018年10月29日

Hello Louise

Thank you for taking the time to place your review on Trust Pilot.

Your feedback is very important to us, as all reviews are read and passed to our continuous improvement programme team, this is to help us maintain our grade of service & product quality, also to ensure we improve in areas we could be lacking in.

Again, thank you for your feedback.

Laura Hazzard

Customer Service Manager

Cast Iron Radiators 4u からの回答

2018年10月29日

Hello Alan

Thank you for taking the time to place your review on Trust Pilot.

Your feedback is very important to us, as all reviews are read and passed to our continuous improvement programme team, this is to help us maintain our grade of service & product quality, also to ensure we improve in areas we could be lacking in. Again, thank you for your feedback.


Laura Hazzard

Customer Service Manager

Cast Iron Radiators 4u からの回答

2018年10月17日

Hello Fergus,

Thank you for taking the time to place your review on Trust Pilot.

Your feedback is very important to us, as all reviews are read and passed to our continuous improvement programme team, this is to help us maintain our grade of service & product quality, also to ensure we improve in areas we could be lacking in.

Again, thank you for your feedback.

Laura Hazzard

Customer Service Manager

Cast Iron Radiators 4u からの回答

2018年10月17日

Hello Philip,

Thank you for taking the time to place your review on Trust Pilot.

Your feedback is very important to us, as all reviews are read and passed to our continuous improvement programme team, this is to help us maintain our grade of service & product quality, also to ensure we improve in areas we could be lacking in.

Again, thank you for your feedback.

Laura Hazzard

Customer Service Manager

Cast Iron Radiators 4u からの回答

2018年10月17日

Hello Rachel,

Thank you for taking the time to place your review on Trust Pilot.

Your feedback is very important to us, as all reviews are read and passed to our continuous improvement programme team, this is to help us maintain our grade of service & product quality, also to ensure we improve in areas we could be lacking in.


Again, thank you for your feedback.


Laura Hazzard


Customer Service Manager