Charava からの回答

2026年1月26日

Hi Nebibe Alagoz,

Thank you for taking the time to share your feedback. I’m sorry for the frustration and confusion around how the discounts and shipping were applied at checkout.

Our loyalty credits and referral rewards are separate promotions and are not currently stackable. When multiple discounts are entered, Shopify automatically applies the highest-value code, which is why the £40 referral reward was used instead of the £5 loyalty credit. We appreciate that this is not always clear at checkout, and we are working on improving how this is communicated.

Regarding the referral rewards, our Refer a Friend programme is designed for genuine referrals to new customers. We’ve reviewed your account and can see multiple referral rewards being redeemed for deliveries to the same address. In these cases, our system may restrict how certain offers (such as free shipping) combine with referral codes to prevent misuse of the programme.

We understand how this may have appeared confusing at checkout, and we’re happy to review this with you directly. Please contact us at support@charava.com, and we’ll look into this for you.

Best,
Marie

Charava からの回答

2026年2月23日

Hi Hugh! Thank you for sharing this. We are glad our team could assist you and resolve the subscription concern quickly.

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2026年2月23日

Thank you, Immy! Your feedback means a great deal to us!

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2026年2月23日

Thank you, Jose. We are delighted to hear your experience was quick and easy.

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2026年2月23日

Thank you so much for the great review, Graeme. It is fantastic to hear the positive impact Charava has had on your well-being. We are so happy to have you with us and to support your continued journey.

Charava からの回答

2026年6月19日

Hi Julie,

Thank you so much for the great feedback.

We are really happy to hear that your order arrived with fast delivery and that you like the quality of our packaging. Providing a quick and reliable service is exactly what we want our customers to experience, and I am glad you are getting it.

Regarding the bottle, we sometimes update our packaging to ensure our high quality supplements are protected, but please rest assured you received the correct genuine product. We are happy to be part of your longevity and wellness journey with our UK supplement brand, and we look forward to your next update once you have had more time to see the results.

We appreciate you taking the time to share your experience with us.

Charava からの回答

2026年2月23日

Thank you so much for the positive feedback!

Charava からの回答

2026年2月23日

Aw, thank you Kathy!

Charava からの回答

2026年6月19日

Hi Destiny,

Thank you so much for the great feedback.

We are really happy to hear that our high quality supplements have become an integral part of your daily health and well-being regimen. Providing great communication and speedy, efficient delivery is exactly what we want our customers to experience, and I am glad you are getting it. We are also happy to be part of your longevity and wellness journey as a trusted UK supplement brand.

We appreciate you taking the time to share your wonderful experience with Charava.

Charava からの回答

2026年6月19日

Thank you so much for the great feedback.

We are really happy to hear that our high quality supplements have become an integral part of your daily health and well-being regimen. Providing great communication and speedy, efficient delivery is exactly what we want our customers to experience, and I am glad you are getting it. We are also happy to be part of your longevity and wellness journey as a trusted UK supplement brand.

We appreciate you taking the time to share your wonderful experience with Charava.

Charava からの回答

2026年6月19日 に更新

Hi Jacqueline,

Thank you so much for the great feedback.

We are really happy to hear that you experienced good service with us. Providing a smooth ordering process and high quality supplements is exactly what we want our customers to experience, and I am glad you are getting it. We are also happy to be part of your longevity and wellness journey with our UK supplement brand.

We appreciate you taking the time to share your experience.

Charava からの回答

2026年6月19日

Hi Brianna,

Thank you so much for the great feedback.

We are really happy to hear that you have noticed a real boost in your overall energy and that your body is bouncing back quicker. Providing premium products that help support healthy energy levels is exactly what we want our customers to experience, and I am glad you are getting it. We are also happy to be part of your longevity and wellness journey with our UK supplement brand.

We appreciate you taking the time to share your experience.

Charava からの回答

2026年6月19日

Hi Chalie,

Thank you so much for the great feedback.

We are really happy to hear that you have noticed steady improvements over time with your stamina, sleep, and mood. Providing high quality supplements that support healthy energy levels and long term well-being is exactly what we want our customers to experience, and I am glad you are getting it. We are also happy to be part of your longevity and wellness journey with our UK supplement brand.

We appreciate you taking the time to share your experience.

Charava からの回答

2026年6月19日

Hi Gary,

Thank you so much for the great feedback.

We are really happy to hear that you love our great products. Providing high quality supplements is exactly what we want our customers to experience, and I am glad you are getting it. We are also happy to be part of your longevity and wellness journey with our UK supplement brand.

We appreciate you taking the time to share your experience.

Charava からの回答

2026年6月19日

Hi Mrs Brown,

Thank you so much for the great feedback.

We are really happy to hear that you experienced excellent service and a rapid response to your query. Providing helpful support and high quality supplements is exactly what we want our customers to experience, and I am glad you are getting it. We are also happy to be part of your longevity and wellness journey with our UK supplement brand, and we appreciate you highly recommending us.

We appreciate you taking the time to share your experience.

Charava からの回答

2025年10月24日

Hi Mindaugas,

Thank you for taking the time to share your experience with Charava NMN+1200 (NMN, Resveratrol, Pterostilbene). I’m glad to hear your order arrived quickly and that you haven’t had any side effects so far.

It can take a little time before you start noticing the full benefits. Research suggests that NAD+ production usually starts to increase after about 3–4 weeks of consistent use, with more noticeable results around 8–12 weeks. Patience really pays off with NMN.

If you’re curious, you might find it interesting to look up “long-term administration NMN”, it offers some helpful insights into how steady use can make a real difference over time. Keeping up with your daily routine will help you get the best results.

Cheers,
Marie

Charava からの回答

2025年10月24日

Hi Jane,

Thank you for sharing your experience with Charava NMN+1200 (NMN, Resveratrol, Pterostilbene). Since you’ve only just started taking it, it’s completely understandable that you haven’t noticed changes yet.

Research suggests that NMN supports NAD+ production most effectively after about 3–4 weeks, with clearer benefits appearing between 8–12 weeks. Consistency is key, taking it regularly will help you get the best results over time.

I hope you start feeling improvements soon, and it would be great if you could share an update on your experience after a few more weeks of use.

Kind Regards,
Marie

Charava からの回答

2025年10月24日

Hi Emanuel,

Thank you for your feedback on Charava PQQ. We’re really glad to hear you were happy with the price and smooth delivery experience. Your satisfaction means a lot to us, and we appreciate you choosing Charava.

Cheers,
Marie

Charava からの回答

2025年10月24日

Hi Jasper,

Thank you for sharing your experience with Charava Lion’s Mane Powder, Berberine, Vitamin D3 + K2, Bovine Collagen, and NAD+ 500mg. It’s great to hear that you’re noticing clearer focus and improved mental sharpness over time. Many users find that consistent use helps deliver these kinds of long-term cognitive benefits. Keep up the routine, it sounds like your supplements are really starting to make a difference.

Cheers,
Marie

Charava からの回答

2025年9月19日

Thank you so much, Dan! We’re so pleased you’ve been impressed with the quality of our supplements. Your support means a lot! We’d love to see how you use them, so feel free to tag us on Instagram @charava_uk