John Charcol レビュー 1,447

Susy and Chantelle provided a service I have rarely encountered in the many dealings I have with the service industry. Not only did they manage to navigate all the challenging aspects of my requirements for a mortgage as an expat returning to the Uk, but they stayed connected and active on my account from beginning to end even when they had completed their part of the process. They took responsibility to see our home purchase over the line until we walked through the door of our dream home and did it with kind and cheerful responses at every turn. This was by far the most excellent service I have ever received at the hands of a company in the service industry. Thank you once again!

James and Eniko were amazing and provided a smooth process and service throughout! Couldn’t recommend them more.

I want to sincerely thank for all the help from Georgia Holmes in securing my mortgage in just one week time.

I was quite stressed about my complex financial situation, but her knowledge, professionalism, and prompt communication made the entire process smooth and understandable. Thanks to her expertise.

I will certainly recommend her to friends and family in the future

Cannot thank Dan enough for his continued support these past 4 years. Always on hand to ask for help/ answer any questions we have to put us at ease. Couldn’t imagine doing this without them.

This is my second time working with Kirsty Patel - she's a fantastic mortgage advisor. Helped me secure a great deal under a tight deadline and as always worked with diligence and professionalism. Highly recommend!

Nicholas Phillips was a fantastic help throughout the entire process. His professionalism and attention to detail ensured that we felt supported from start to finish; he went above and beyond to find us the best deal possible.

Andrew was really helpful, knowledgeable and made sure my switch to a buy to let mortgage went through smoothly.

Molly made the whole experience of our remortgage seamless and knew all of the information we needed without hesitation her knowledge is impeccable! We can’t wait to do the remortgage of our own home 😊

Katherine and Shaun at John Charcol have been exceptional throughout the entire process. As part of John Charcol, their service has been consistently responsive, considerate, and calm in communication, which brought a real sense of ease to what can often be a stressful journey.

This is the second time I’ve worked with them, and both experiences have been consistently excellent. Their professionalism and attention to detail stand out. Support from the wider team was also helpful throughout, contributing to a smooth overall experience.

I would gladly work with them again and can’t recommend them enough. Thank you for making the process so smooth.

Lisa Eyles was excellent throughout, and I genuinely cannot fault her at all. From the very beginning, she took the time to understand my situation in detail and gave me honest, clear guidance. What initially seemed like an impossible mortgage—especially after other advisers had told me it couldn’t be done—became achievable thanks to her knowledge, persistence, and problem-solving approach.

As both a first-time landlord and a first-time buyer, I had a lot of questions and uncertainties. Lisa explained everything in a way that was easy to understand, kept me informed at every stage, and made sure I was always aware of my options. The level of information, reassurance, and ongoing support she provided was invaluable, and it made a potentially stressful process feel far more manageable.

She was consistently friendly, approachable, and highly responsive to both my calls and emails. Even during the inevitable ups and downs, she remained patient and proactive, always working to find solutions and keeping things moving forward. Her ability to clearly map out each step and set realistic expectations gave me real confidence throughout the process.

Thanks to Lisa’s dedication and expertise, I was ultimately able to secure my first buy-to-let property, which is something I’m extremely grateful for. I truly felt she went above and beyond to achieve the best possible outcome for me.

I would strongly recommend Lisa to anyone in need of mortgage advice, whether you are a first-time buyer or dealing with a more complex situation. I have already recommended her to family and friends and will continue to do so without hesitation.

Excellent service from Kristy Patel from John Charcol , who found me a great mortgage deal which met my requirements . Kristy had good communication throughout the process and she responded quickly to queries etc . I would highly recommend this service .

Excellent service throughout. Ed Pera was knowledgable, professional and helpful, and always on the end of the phone. Would highly recommend.

Katherine, John and Holly were absolutely outstanding helping us from the initial exploratory call to closing on a home. We could not be happier with the service from end to end.

John Charcol provided exceptional customer service throughout my property purchase. Emma and Gemma provided invaluable support and advice, and guided me through the whole process from submitting an offer, to completion. Would highly reccomend them as a company.

I have been looked after so well by Mark Spong, he has had so much patience with me and always been efficient. No question was too much, he went above and beyond to make sure I got the best and again never gave up. I cant thank him enough for everything he has done. Highly recommend.

We have worked with Stephen Brown for a number of years. We have found that he is someone you can trust to advise you based on your situation and interests. Nothing is too much trouble. He has provided excellent service to us.

Have been using them for years now. Jessica is brilliant. Always readily available on the phone or email. Always searching for the best deals and keeping you informed. Very happy with their service and highly recommend.

Kathryn was great about finding me the best options for remortgaging, fitting the advice to my specific circumstances. Most importantly she proactively got in touch to help me change plans as rates suddenly shot up, and saved me a fortune in the process. All of the communication has been prompt, professional, friendly and helpful. This is the second time I've used Kathryn to find a mortgage and wouldn't hesitate to do it again.

Second time using John Charcoal. They are fantastic. Attentive, detailed, easy to contact, have my best interests at heart and they just get it done quickly and easily! Thanks Rob and Chantelle! Great service and I’d highly recommend the team based off my experience.