Was promised a refund due to flight cancellations during covid. After six years still waiting and they have stopped replying to emails.
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FLYER BEWARE. Should have ZERO STARS. Pathetically run business. This is the armpit of travel bookings. Checkmyfares.com have no intention of taking phone calls in every state of Australia. Em... ãã£ãšèŠã
We've been waiting for our refund for more than 40 weeks. Numerous emails sent to them, they are using generic template/auto reply to answer our query. So frustrated...we have now reported the case... ãã£ãšèŠã
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They shouldnât be operating in this industry. I received confirmed tickets from them to fly from Adelaide to Bangkok through Kuala Lumpur. When I got my boarding passes, to my surprise, flight from K... ãã£ãšèŠã
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CheckMyFares.com is an Australian owned and operated online travel company, utilising industry leading technology to offer customers a very simple booking tool to access the best priced airfares in the market. Our customers can choose flights from all major airlines worldwide, at the best possible price. Customers have full control of their booking process, whether itâs a simple domestic flight or a complex international itinerary with stop overs, multiple destinations and even dual one-way flights. At CheckMyFares.com we pride ourselves on world class customer support to ensure that while you are in complete control of your booking, you are never alone. Our customers book with confidence knowing they are using state-of-the-art technology to access the best flight deals, across all major airlines, with absolutely no hidden fees.
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- www.checkmyfares.com
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Iâm meant to be flying home nextâŠ
Iâm meant to be flying home next Wednesday to Ireland, and under these extreme circumstances I need to change my flight ASAP!!! But just voice mail on the phone, summited the forms and emailed the company and still no response!!!
2020幎3æ17æ¥
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Checkmyfares ããã®åç
Hi Joanne
Thank you for your comments.
We understand your frustration, there are thousands of people who have been displaced by this terrible global crisis and we are doing our best to get everyone where they need to be, as quickly as possible.
The phone lines were being inundated, creating unacceptable wait times for customers and all change/cancellation requests need to be sent in writing before they can be actioned.
Switching to email and online responses only means the team can get through 2-3 times as many cases each day. This in turn means we can help a greater number of customers more quickly (including getting to your request sooner), which is our priority right now.
Kind regards
CheckMyFares
Zero grade booking centre no option to postpone flight
Hi,
I booked my ticket to Hyderabad from
Sydney ticket confirmation number:MSNPQA.traveling on 18-03-2020 1:10 pm Sydney time. I have been calling from yesterday regarding postponement of my ticket but no response from anyone and one hour back I have seen news saying that In Kuala Lumpur due to Coronavirus, city has. been locked down and flights which are been flying to India has been canceled. So if I travel from Sydney will I able to transit to India or please help me to postpone my ticket kindly give reply. Donât throw me from flight last minute kindly call me or reply me. Bad experience with ur service.
2020幎3æ17æ¥
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Checkmyfares ããã®åç
Hi Balla
Our Customer Care team are dealing with higher than usual call volumes at the moment and are doing their very best to get through hundreds of inquiries. We understand that having to wait is frustrating for the customers, but we have to prioritise passengers that have already started their travels and whose travel is imminent. We are working very hard to ensure everyone is looked after and will get to as quickly as possible.
Kind regards
CheckMyFares
Absolutely disgusting and shameful. They tried to get me to re-book without telling me my flights were already cancelled.
DO NOT BOOK WITH THIS COMPANY. They are dishonest, and they do not provide you with accurate information.
Firstly, I began with an inquiry with my options for refund or re-booking due to the current global pandemic situation. They told me that I was not eligible for a refund and that I would have to pay $300 for airline re-booking fees + additional admin fees. However they did not tell me that, as per the airline travel advisory page, that I was actually eligible to have the re-booking fees waived. Luckily I did my research first, or I would have unknowingly paid this fee when I shouldn't have needed to.
Also, when booking my flights initially, I was not given specific fare details about the tickets I was purchasing i.e. non-refundable, flexi, premium etc. These details were also not stated on the itinerary they provided. When I asked multiple times "why" this information was not given to me nor stated on my tickets, they replied with " we follow the cancellation procedures of the airlines". They blatantly avoided answering the question. This is a major failure of service on their half, as customers should know the details about the products they are buying.
Lastly, when I was trying to get information about my options for re-booking, they not only failed to tell me (yet again, as per the airlines travel advisory page) that I was now eligible for a refund due to quarantine restrictions, regardless of the type of fare I had; but they also failed to inform me that some of my flights were ALREADY cancelled! And they were cancelled almost a week ago!!!
It is very sly, and underhanded to try and get a customer to change their flight dates, and not tell them that their original flights have been cancelled and that they are eligible for a refund.
2020幎3æ17æ¥
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Checkmyfares ããã®åç
Hi Sasha
Thank you for taking the time to comment on your recent experience and my sincerest apologies.
Due to coronavirus (COVID-19) causing cancellations and travel disruptions worldwide, we are experiencing an overload of requests for urgent changes/cancellations, as hundreds of flights are being canceled by airlines and travel authorities around the world.
In this uncertain time, airlines and government departments are updating their policies frequently to address the constant changes and new information that is becoming available daily.
I can assure you that if the airline has made your fare eligible for a refund, we will be processing the request for you and returning the funds as soon as they are released from the airline.
While we are doing our very best to ensure that we have the most up-to-date information and can pass that onto our customers, we apologise for not giving you the best possible service, in this instance. We are certainly not trying to withhold anything from our customers.
These are difficult and unprecedented times and we are doing our very best to address all inquiries as quickly as possible, so our customers have all the support they need.
Kind regards
CheckMyFares
I call them two days ago for changingâŠ
I call them two days ago for changing my dates but they are not picking up the call by staying on phone for 30 kins 0420399646
2020幎3æ15æ¥
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Checkmyfares ããã®åç
Hi Alisha
As previously mentioned, we are working very hard to ensure everyone is looked after and will respond to you as quickly as possible.
Kind regards
CheckMyFares
Loose my luggage
Loose my luggage, no even an apologise, no compensation, no re booked ticket without fee in case of cancellation.
This air flight company is the worst I ever took.
Pass your way
2020幎3æ10æ¥
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Checkmyfares ããã®åç
Hi Abraham,
We are very sorry that you have had this experience, we pride ourselves on giving our customers the best possible service.
I have checked our system and I cannot find a booking in this name. Could you please provide either myself or our Customer Care team (Customer.Care@checkmyfares.com) with your booking number so we can investigate this for you?
Kind regards
CheckMyFares
No support at all
No support at all, Don't buy anythings with this company.They don t have any insurances and just dont care about their customers. Ive been stuck 6 days at the airport. They not able to take any decision
2020幎3æ10æ¥
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Checkmyfares ããã®åç
Hi Paul
Our Customer Care team are doing their very best to get through hundreds of inquiries and are working closely with the airlines to get everyone where they need to be, as quickly as possible.
Kind regards
CheckMyFares
Cannot get through to support
My circumstances have changed and need to change or cancel my flights. I've been on the phone trying to get through to someone over the past few days without luck.
I've logged a request via customer service without response.
It appears that no one manages the phones during business hours.
Also, the website provides little to no options to manage your flight.
2020幎3æ10æ¥
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Checkmyfares ããã®åç
Hi Vito
Our Customer Care team are dealing with higher than usual call volumes at the moment and are doing their very best to get through hundreds of inquiries. We understand that having to wait is frustrating for the customers, but we have to prioritise passengers that have already started their travels, putting safety first. We are working very hard to ensure everyone is looked after and will get to as quickly as possible.
Kind regards
CheckMyFares
Good customer support when available
Customer support line was a long wait. But other than that the team tried their best to help me out with the booking.
Really appreciate they calling and explain my understanding, and helped me resolving my issue
2020幎3æ10æ¥
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Checkmyfares ããã®åç
Hi Hai
Thank you for your comments, we are pleased to provide as much assistance as possible and we look forward to helping you plan your next trip.
Kind regards
CheckMyFares
A great way to get the best deal.
2020幎3æ8æ¥
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Checkmyfares ããã®åç
Thank you for your 5-star rating, we look forward to assisting you again soon.
Kind regards
CheckMyFares
Checkmyfares ããã®åç
Hi Samantha,
Thank you for your review, we really appreciate your feedback.
Have a fantastic trip and we look forward to assisting you again soon!
Kind regards
CheckMyFares
Checkmyfares ããã®åç
Hi Ritesh,
Thank you for your review, we hope you have a fantastic trip!
Kind regards
CheckMyFares
Easy and good price.
2020幎3æ1æ¥
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Checkmyfares ããã®åç
Hi Jiji
Thank you for your 5-star rating, we look forward to assisting you again soon.
Kind regards
CheckMyFares
Update on my previous review
Update on my previous review. I had contacted them with the receipt of the penalty I paid for excess luggage. The money has been refunded back by the checkmyfares.com. However, no compensation for the trouble that we been through. Thatâs okay though. I got my money back without trouble. I do recommend checking your booking with the airline before flying if you booked online. It was such a big hassle.
2020幎2æ23æ¥
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Checkmyfares ããã®åç
Hi Urvee,
Thank you for your comments, we are very pleased we have been able to compensate you for your out-of-pocket luggage expenses.
We look forward to assisting you again in the future.
Kind regards
CheckMyFares
Hard Nosed Policy over Safety & Compassion
I booked our tickets very early. Unfortunately the novel Coronavirus post a great risk in a lot of Asian countries. We donât want to risk our lives. Then we canceled the trip to get credit travel for next time. The policy governing the credit is to fly exactly the same sectors within a year, from the date of booking. These are places we scared to go now and we donât know when it is safe to visit. We want to fly to Europe instead of Asia! They said that is their policy. In the current environment, canât this policy be waived in the name of safety and compassion?
2020幎2æ15æ¥
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Checkmyfares ããã®åç
Hi Shannon
Thank you for your comments, we value your feedback.
In this instance, we agree with you, that these are extenuating circumstances at the moment and we would like to accommodate your request.
Unfortunately, we are governed by the rules and policies of the airlines and we can only work within their framework.
We apologize for the inconvenience and we would certainly like to assist you in rebooking when you feel safe to travel.
Kind regards
CheckMyFares
Checkmyfares ããã®åç
Hi Al
Thank you for your feedback. We are so glad to hear that you have had a great experience with CheckMyFares.
Have a fantastic trip!
My flight was cancelled and they didnâtâŠ
My flight was cancelled and they didnât call or email me.
What if I was at Airport for checkin and they send me back home!!( there is no flight)
I had to call the airlines team and again I had to call this checkmyfares.
2020幎2æ2æ¥
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Checkmyfares ããã®åç
Hi Sabina
Thank you for your comments, all feedback is important to us.
I have investigated your booking and can see that there was a Schedule Change issued by the airline for your flight. Unfortunately, this is outside of our control, as airlines need to make changes to flight schedules from time-to-time due to a range of reasons.
Our records indicate that you were notified that there was a Schedule change on the booking and you were given an alternative flight option, which you advised was not suitable to you.
We then offered you a full refund, which you accepted and as a courtesy, we did not pass on the $40 refund fee we were charged to process your refund.
I hope this has clarified any misunderstandings that you have about this booking. If you have any other questions or you need any further information, please don't hesitate to let us know.
Thank you for choosing CheckMyFares.
Checkmyfares ããã®åç
Thank you for your feedback.
We are very pleased you have had a great experience with CheckMyFares,
Have a great trip!
Very easy and beatable price ...
2020幎2æ1æ¥
èªçºçãªã¬ãã¥ãŒ
Checkmyfares ããã®åç
Thank you for your feedback.
We are very pleased you have had a great experience with CheckMyFares and we hope you have a great trip!
Booking didn't have info re luggageâŠ
Booking didn't have info re luggage allowance, just says 1P
2020幎2æ1æ¥
èªçºçãªã¬ãã¥ãŒ
Checkmyfares ããã®åç
Hi JTee
Thank you for your feedback, your comments are important to us.
We will have a look at adding additional details to the site regarding luggage.
Advertised fares and service not the reality !
I found checkmyfares as advertising cheap fares, but as I went through the process it became apparent that unless I paid the additional âcustomer service feeâ I could not book the advertised price.
Unfortunately for various reasons I had to change my flight on my return back to Australia, but to do so and as advertised I was to make contact with the customer service team. However, despite advertising the company has offices in Melbourne, Sydney, Perth , London and Los Angeles, that is not the truth. In fact the only office they have is on The Gold Coast in Australia and when you phone any number it gets redirected there. In addition to which the office is only open 9am until 9pm, Queensland Time. They do not advertise that fact and there is no message service or call waiting system, so best of luck if you ever need to contact this company by phone or you are in a different part of the world !
So if like me you are overseas and expect to be able to contact someone , do not build up your hopes.
I am now awaiting their advice on this matter, two weeks later .
2020幎1æ27æ¥
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Checkmyfares ããã®åç
Hi Keith
Thank you for taking the time to provide your feedback.
I just wanted to clarify a few facts here. Firstly our Premium Service package does not impact the flights that you can book. In fact it is offered to customers after they have already selected their flights and entered the passenger's details. This optional service is offered to help save customers on fees, should they need to make changes or cancel the booking.
We do offer local numbers in a range of locations, again to reduce costs for our customers, should they need to reach us. I can assure you these calls are not being directed to the Gold Coast Office and there is an after-hours message as well as an on-hold service attached to our Customer Care Centre.
The times are clearly advertised on our website as "AEST" (Australian Eastern Standard Time) which is Queensland Time, so not sure where the confusion is there?
Thank you for choosing CheckMyFares and I do apologies if you have not had the best possible experience with us in this instance.
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