Chefgood レビュー 

Recently signed up, and OMG - just two weeks in, the customer service experience is so poor! I am a busy person [hence a good delivery service is required], and I usually don't write reviews, but it was so bad I have to share this:
For context, I would rate the actual meals 5/5 (1 week in though, so this may change). I haven't had anything expired yet, contrary to other reviews, but it's early days. I feel the meals do taste great! My 3-star rating is based on an average: 5 stars for the meals, 0 for customer service, hence the 3-star overall rating (arguably 2.5).

Week 1: 
Perfect delivery, great experience.

Week 2: 
We ordered 10 meals to cover my partner and me for the weekdays (same construct as our first order ever, week 1). Only 5 were delivered. This was a disaster as we suddenly had to figure out workarounds and meal planning for the week in the middle of a major project delivery. This happened after seeing the delivery and receiving a 24-hour automated email response to all formats of available service inquiries, and actual confirmation that the remainder of meals wouldn't be delivered, causing us to resort to multiple takeout meals.

Step 1: 
Attempted to call the customer service phone number approximately 4 times during business hours. After several minutes on each call, there was just an automated message stating that representatives are unavailable to take the call and to send an email. No one answered the phone. I assume there isn’t an actual Customer Care Team in place?

Step 2:
In parallel with trying to call, my first attempt was to log a WebChat query. While waiting for a response on the phone, the chat query was possibly 'transferred/directed' to someone who could assist me. During this time, I had 2 meetings, picked up the kids from school, cleaned the house, and dropped the dog at the vet—still no answer after 6 hours - WOW.

Step 3: As a new customer, I thought maybe I did something wrong when engaging with the WebChat initially, so I logged my query again. Same thing: no response

Outcome:
After spending so much time trying to get in touch and never being successful through multiple avenues to actually talk to someone, I am completely stressed out now having to meal plan this week. I will give the service one more try next week and will see how it goes.

At this stage, I can't extend invitations for free boxes to loved ones and wider contacts as my trust was broken way too early in this process. I simply cant be an ambassador of these services, even though I was really excited to mention you to some relatives week1.

I received an automated-looking email the next day and post all possible contacting attempts [ie phone, email, and WebChat,] stating there was a system glitch apparently causing the incorrect [eg 50%] delivery of my order. Consequently, I didn't receive my full order, and a credit of approximately 50% of my payment would be issued in up to 7 days (assuming the refund is coming from an offshore bank account, how else would you explain this turnaround time, its a bit outrageous) - refund yet to be received of course.

Summary:
I wasn't actually looking for a credit. In my email to customer support, I requested the remainder of my order to be delivered via urgent courier, as having to now figure out our week of meals at such short notice was NO BUENO!

Quite honestly, and for future credits (and I hope we never have this experience again), Chefgood considering the time taken out of my day to escalate, in addition to missing meals would be a great way forward, seeing there isn’t actually a customer service team in place.

Again, Week 2 of ordering - if I had years of great memories ordering from Chefgood, I would easily forgive a so-called ‘system glitch’ for a one-off order not being perfect. But it’s a bit too early in the piece, so please do better? Your food isn’t bad (please don’t spit in it now due to my review), and I would love to recommend it to some high-value potential customers!

Do you need someone to mange the customer service for you? feel free to reach out!

Terrible experience with the customer service and items received. Half my order was missing and the wrong food delivered so couldn’t eat them. After a number of calls and rude customer service I managed to get a refund of the missing items but they refused to do anything about the incorrect items I didn’t want. Read all the company reviews across the internet and you will find lots of people have had similar experiences to mine. STAY AWAY

The meals are great, very tasty and delicious. However, out of the four weeks I ordered them, three weeks had missing items and the last two weeks had 3 meals that were off. The customer service was great and prompt about the missing items but have not responded or emailed me about the off items which is disappointing.

The customer service was extremely poor and the ability to revise your order is very difficult. It’s unfortunate as the meals are good, but the system is just too hard to get to work correctly and customer service was awful.

Incredibly high quality meals with a fantastic price point! I'm a first time mum and Chef Good has made my life so much easier with a little one, particularly lunches when I'm at home by myself all day. It's so assuring knowing my fridge and freezer are always full of fresh, high quality, handmade meals, so I have no reason not to take 10 minutes to warm one up and sit down to eat it. My friend made an order and asked if there's any meals I've had that aren't that great, and I can honestly say that every single one is delicious! I personally recommend Chef Good to all my family and friends, and it makes me so happy to see my friends gifting meal plans to expected mothers they know too, to make their life easier and keep them nourished as we look after our little ones.

Love the quality of these meals. Each week the quality remains high, unlike some other meal companies. Ordering online is simple, and delivery is also consistent. If you have any questions, the communication process has always been prompt and easy. I’ve been able to save so much time each week by having these meals ready to go in the fridge. I’m also able to ensure I’m eating the right food and the right amounts each week rather than skipping meals or buying take away.

Don't waste your time. My first delivery went fine but I've tried 3 times to get a second one and 3 times it didn't show up. As others have said, their customer service is a joke... no one returns your request for contact and you have to spend ages on hold on the phone or in chat to speak to a real person. Last time I got through to someone I explained that my delivery had been having issues and could she please confirm this third time it would come through. She did, in writing, but still nothing. Now I have to go through the whole on hold thing again just to sort this out because they haven't responded to message (oh yeah, no customer service over the weekend either, when a lot of us who work full time schedule our deliveries).

Save your time and money and go to any one of the other fine meal delivery companies. I have, and they actually bring you food when they say they will.

Absolutely love these meals! The convenience of them makes my life a lot easier! Plus they taste great! Highly recommend.

I've tried so many different meal plans lately and after discovering Chefgood I won't be going anywhere

They're so tasty, nutritious and keep you going for the day ahead

Highly recommended to someone with a busy schedule as they're only 2 - 3 minutes in the microwave and you're good to go

Lots of menu options that change so always can have a different selection weekly! Easy checkout. Delivery right to my door, making it so much easier for someone with a busy fast paced lifestyle to make better, calorie conscious, healthier choices!! Truly the best tasting meals too 👏🏼

I have been on the Chefgood meals now for 4 weeks and it has saved me so much time for meal prep. Normally I would do grocery shopping, prep for 2 hours and STILL have to cook dinner for the family. These meals are so tasty, I highly recommend these meals!

Absolutely love these meals !
They are so easy, tasty and filling! Being a busy mum these meals are perfect

Love the meals and the variety with new meals popping up each week. Delivery is trackable. All around extremely convenient and enjoyable!

I couldn’t be happier with the Chefgood meals! Delicious, convenient and portion controlled😍😍

Such amazing quality meals! I love the variety of unique plant based meals Chefgood offers. They’re flavour packed and very generous portion sizes

Makes eating healthy so easy! And the portions are so filling honestly chef good is one of the best decisions I made in my health journey xx

All of the Chefgood meals are incredible! You can tell that they’re made fresh. I love the selection available as well!

I love how convenient chefgood is, especially when I’m on the go a lot. But not only are they convenient but they are healthy, tasty, fresh and have a range of choices as well. And they get delivered straight to your door once a week.

Chef good is amazing. The food is fantastic, healthy, easy, and affordable.
I would recommend these meals to anyone. The process couldn’t be any easier from the moment you order until it hits your kitchen table!

Best meals in the business! Super delicious and convenient.
I can’t wait to try all the different meals they have to offer.