Chelston レビュー 

Made two lengthy journeys to Chelston with a view to purchasing a new motorhome. However, unfortunately, we were unable to find a van which suited our needs.

The Salesman then offered us a van which was about to reach the production line, and we stated we would be interested. He then forwarded a price, in writing, and discussed extras etc. over a lengthy telephone call. He also confirmed the trade-in price for our existing van. and we accepted the deal.

The following morning we received a phone call informimg us that the price had risen by several thousands of pounds. No explanaton whatsoever, and a rather abrupt call. A far from pleasant experience.

Picked up my new van whilst dropping off my trade in. Chelston provided a thorough handover and Martyn in sales organised the dealer fitted extras and made the whole experience very easy on the day of handover. Very efficient and would recommend to others.

Fulfilled the mission timeously and on budget.

Always had great service and only issue is getting a time for additional items in a reasonable timeframe.

A big thank you to Martin Leaf who made the whole process of buying our motorhome really easy and enjoyable.

Great service from start to finish!

The collection was brilliant but Chelston have been very poor at keeping in touch during the long delay in delivery (which is not their fault.)

Great team at Chelston Motorhomes collected me from the train station. Firstly did the getting to know the things on the van all very different from previous vehicle but was explained clearly. Then onto Julian in sales for the paperwork.

Had Habitation Check on Motorhome purchased from another dealer and pleased how thorough your Technician was. Highlighted various faults which I have rectified my Bailey Autograph 745 mostly worked by electric only use gas on cooker. Would continue to use Chelston Motorhomes.

Very efficient service and MOT. Really good to be able to buy a motorhome from a local firm who look after their customers...

I have an Autotrail motor home and they have a dedicated administration lady who deals with them and gets all the warranty problems and other minor issues resolved efficiently. So much that I am prepared to travel 80 odd miles to get the van serviced by them (I believe their labour rates are also slightly less than a service centre nearer home)

Good service and helpful

Completed service and notified me on completion that it had been completed.

Good parking. Always on time and gets work done by the time stated. Friendly and helpful.

Yearly check was completed. Complimentary vehicle all day supplied.
Other work was done on same day.
Satisfactory visit
Thanks

Great communication from my first contact, Paul Willicott handled the sale friendly & professionally from start to finish. Chelston hand over team were very good.

Very professional and after sales warranty team were excellent.

We ordered our new van June 22 with an estimated delivery date of April 23. We booked a sabbatical with work so we could travel through the summer. No updates came from dealer but we proactively called them several times and on the few occasions they returned calls it became clear the van would not arrive for summer. We tried staying in touch to find out when it would arrive but they just kept saying they didn't know until one day, at the end of October, no notice whatso ever they phoned to say it had arrived and we needed to make decisions on extras and arrange to pick it up. After researching the extras ,insurance we went to pay and they said the price had gone up several thousand pounds as it was so long after the order. I explained that was their issue not ours as we had wanted it earlier but they wouldn't move a single penny or offer reduced cost servicing etc. The whole process from start to finish had been such hard work it felt wrong to give these people any money at all let alone extra money so we cancelled the order.

Very helpful and friendly staff. Quickly acted for us to enable the purchase of a new motorhome.

Chelston Motorhomes were very accommodating as we travelled along way to pick up our new motorhome and handover our part exchange campervan.
The customer service was excellent and we would recommend this company.