Chillisauce レビュー 7,045

Response:There you go no customer care and they can’t even be bothered to put a name at the end.
Seriously though this company earns thousands and the excuse too late for a refund stinks ! Buyer beware
Chillisauce

B Sadler
30 reviews

GB
Rated 1 out of 5 stars
5 hours ago
If you use this company take out travel insurance.NO REFUNDS !!
If you use this company take out travel insurance even if it’s a UK event. They are expensive for what they offer and it seems that you still have to pay more for example a round of golf carts extra, golf range tees extra. If you are unable to attend due to injury with hospital treatment this company is not interested in refunding your £230+ money despite the person not attending not using the facilities and eating the breakfast. Very poor at calling you back…. Well they don’t you have to chase them. If you do get any response as in a refund…..£18 !!!! Avoid being stung if you can’t attend don’t use them.

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Reply from Chillisauce
2 hours ago
Dear Mr Sadler,

I am sorry to see you have left us a 1-star review and that you couldn't go to the event due to being in hospital.

As you cancelled after the balance due date, we were unable to provide any refund. However, we agreed to try and reach out to our suppliers to see if, in this instance, they would make an exception. Unfortunately, this was not possible.

We offered to provide you with a fully paid invoice for you to pursue a claim through your travel insurance, as you were in Hospital, but you refused as you didn't take out travel insurance.

We strongly recommend all of our customers to take out travel insurance to cover them in the event you are unable to travel or if something goes wrong whilst away, as mentioned in our terms and conditions.

The refund offered was a gesture of goodwill to cover the cost of the karting activity, as you requested.

Kind regards

Chillisauce Events

Quick responses and very efficient! Reasonably priced and took a lot of stress out of planning couldn’t recommend enough!

Chillisauce and Jess had made my job as maid of honour so much easier. Thank you and will use again and have already recommended.

AVOID

I have paid in full for my friends Stag do that is due to start on Thursday 14/05/2026. I have paid in full via direct debit. I went to sign into my account for Chilli Sauce for it to show I do not have an account. Once speaking to the quite rude account manager Harrison, I have been told multiple lies and excuses. At first they said they cannot find payments, then they said I have £100 left to pay. Then they have said actually the payments I have made for this stag do was payments for a stag do I went on 2 years ago!! The amounts were completely different and I would not be paying for a stag do 2 years later. The other one was also paid in full from an old bank account of mine.
They cannot give me an answer as to why it is showing I do not have an account.
I have sent full screen shots of amounts paid from my bank. They have asked if they can have access to my bank which I obviously declined and have also said I need to pay in full AGAIN rather than sort the actual issue!!
When asking for a refund they said it is too late at this point, however, it is their mess up and they have done nothing to resolve the issue other than try and scam me out of more money.
I asked to speak to a manager in which they said there isn't one available every time.
None of their answers add up. I will be taking this further.

Absolutely fantastic everything was perfect and went to plan all that you put on for the Stag blew us all away.

Great activities, good hotel choice and easy to pay with good value.

Zetti & Kitti were our guides for a stag do in Budapest and they did not disappoint, would highly recommend. Thanks for a great weekend!

Excellent service from Zee and Kitty as our tour guides. Both very professional and polite through the whole experience with great knowledge of the local area! 10/10 service recommend to anyone.

Just come back from Budapest we had zee as our guide and what a legend he is from the day we met till the end he made my stag do trip enjoyable what a sound down to earth man who is very good and professional at his job
10/10 for zee

What a grate 3 day trip organised by chillsauge had a amazing time thanks to our guide kitty and zetty thanks to you two it was amazing 🤩

Absolutely brilliant weekend Zee and Kitty did amazing very polite and very patient with a stag do full of drunken brits haha but they helped us every step of the way absolutely outstanding tour guides..

All I can say is Thank you so much. You made the process off organising everyone so much easier. 10/10 recommend.

Chilli Sauce made planning the Hen Do so much easier, smoother & more organised. Would highly recommend & Will definitely use again. Thank you!

Chilli sauce is a no brainer for anyone organising a stag or hen. Loads of options on locations and things to do. The booking process is so much easier and the best part had to be not having to get money from everyone. It’s all handled individually via Chilli Sauce. Would definitely use again in future.

Organising a Hen weekend with a very mixed age group was daunting but Chillisauce made the whole process incredibly easy.
Everyone had an amazing time.

Lovely easy experience, everything booked and communicated easily and the rep when we got there was spot on, will definitely use again

Briiliant weekend!

Thank you.

It was well organised.

Great time there

Both activities were as described, well organised and great value for money. Great communication and would highly recommend