City Furniture レビュー 

My new Leather sofa set was under extended warranty and tech came out. He informed us that the frame was damaged, He asked how long had it been broken, I replied I don't really know because I had been in the hospital for a while. City furniture then called and informed me that because it had not been addressed immediately that it was not covered . I informed them that I was very upset about their misrepresented warranty program. After going back and forth discussions they agreed to repair the sofa. It took approximately 6 months for them to get the part and reschedule only to find out tech ordered wrong part. Then I proceed to get a call stating that the corner wood leg part of frame was broken and not covered. I am besides disappointed with the sub contracted tech, who then proceeded to challenge me, about the damage and in which he neglected to inform city furniture that the couch had not been used since I had been in the hospital for a long period of time. Now I have no choice but to have an independent company repair the sofa. I will never recommend City Furniture.

purchased new furniture in less than year had spots that were showing obvious wear had protection plan which fail to mention pets which this damage was clearly not but they sent third party to home walked in saw dogs and instantly wrote it off as pet damage called company expressed disapproval of how claim was handled ask for second opinion was quickly turned down long story short they promise the world selling the protection plan but deliver false information needless to say first time buyer last time buyer

We purchased a sectional sofa from City Furniture on July 4, 2025, with delivery on July 25, 2025. Within several months of normal residential use, the sectional developed significant defects, including:

Severe rippling and deformation of the seat cushions, resulting in reduced comfort and support

Fabric that appears dingy and does not clean properly, despite being advertised as stain- and moisture-resistant

A cup holder component that does not remain secured on its track and frequently falls off

These issues developed gradually over time, consistent with latent defects—problems not immediately visible at delivery but caused by flaws in materials, manufacturing, or design.

I submitted a warranty claim on January 17, 2026. On January 19, 2026, I was informed that the claim would be denied because the issue was allegedly “not reported on time.” This rationale is unreasonable for several reasons:

The sectional is well within the 12-month manufacturer warranty.

Warranties are intended to cover defects that appear during the warranty period, including gradual or progressive failures—not only issues visible immediately upon delivery.

The defects described are not consistent with normal wear and tear.

Reporting the problem once it became unacceptable is reasonable; most consumers would not report minor or slowly developing issues immediately.

The sectional was sold as a $4,600 product marketed as durable and stain-resistant, creating a reasonable expectation that it would perform far beyond six months. In addition to the express warranty, the product is also subject to implied warranties under Florida law, including the implied warranty of merchantability, which requires that goods be fit for ordinary residential use and last a reasonable period of time.

City Furniture sent a service technician to inspect the sectional on January 22, 2026. The technician confirmed that the condition of the furniture was not consistent with normal wear and tear after only 5.5 months of use. He further stated that the damage was due to poor quality and manufacturing defects, that the issues were irreparable, and that the sectional could not be repaired. He also confirmed that a hinge inside the cup holder was broken, which explains why it does not function properly.

The technician indicated he would relay these findings to City Furniture. Shortly thereafter, I received a voicemail stating that the technician could not repair the issue and that City Furniture would not be able to move forward. During that same voicemail, it was also stated—incorrectly—that the damage occurred on the day of delivery. This is completely false and has never been claimed or suggested by me.

Based on this experience, I am extremely disappointed with City Furniture’s handling of a clear warranty issue on an expensive product and would caution other consumers to carefully consider their warranty practices before purchasing.

Wrong color of chairs delivered. Submitted a claim and was told the chairs were correct. I knew they were wrong so I called again and they determined I was correct. They put in a new order for the chairs only to have them delivered in the wrong color AGAIN. They said they would fix it but I won’t get the chairs until 2 weeks to which I said okay. They sent a text when the correct color was available so I scheduled the exchange. They never showed up or called. After contacting customer service they said they won’t be available until 5 months from then.
Now I’m stuck with the wrong color (they’re white I ordered beige) and I’m scared to even use them because what if they get dirty and then they won’t exchange them for me. I don’t get why they text me saying something is available to order to then not be available? This is ridiculous.

I had a wonderful experience at City Furniture. Namara took exceptional care of me from the moment I walked in. She was patient, knowledgeable, and truly listened to what I was looking for. Thanks to her guidance, I found the perfect coffee table and couldn’t be happier with my purchase. Excellent customer service and a smooth, enjoyable shopping experience.

I've purchased several pieces from City Furniture recently as I've had good experience with them in the past. I have to say their quality of their merchandise is complete crap and customer service is horrific. I was quoted 12 weeks for the replacement parts for a NEW sofa (motor and switches) it's been 21 weeks and I still do not have the parts and as such I do not have full use of my Sofa.

I am writing to formally express my deep disappointment with my recent experience with City Furniture. Unfortunately, this is not the first time I have been dissatisfied, but this situation has been particularly upsetting and deserves to be addressed.

When visiting your showroom, the sales team made strong promises about flexibility, support, and customer care. I was assured that if something was not right, City Furniture would work with me. Based on those assurances—and the policies clearly outlined on your website regarding exchanges within several days—I felt confident proceeding with my purchase.

The couch was delivered, and within the same evening, my mother and I realized it was not something we were comfortable using. By the next morning—less than 12 hours after delivery—I contacted customer service to request an exchange. The couch was completely unused, still had all original stickers attached, and had not even been sat on.

I was not asking for a refund. I simply requested an exchange for a different item.

Despite reaching out well within the timeframe advertised on your website and communicated in-store, my request was immediately denied. No solution was offered, no flexibility shown, and no effort made to assist me as a customer. The contrast between what is promised in the showroom and how customers are actually treated afterward is extremely disappointing.

As a result, I am now left with an expensive couch that I cannot use and am forced to sell on my own—after spending a significant amount of money and doing everything correctly as a customer.

This experience reflects poorly not only on your customer service but also on the integrity of your policies and the quality of support provided after a sale is completed. It is deeply frustrating to be told one thing upfront and treated entirely differently once the transaction is finalized.

I truly hope City Furniture reconsiders how it supports its customers, because no one should be left in this position after acting promptly, responsibly, and in good faith.

Shame on a system that promises understanding and delivers none.

The West Palm Beach sales person was truly amazing, but unfortunately I bought the wrong table for a surprise, so I tried to return it. It took me six customer reps and probably six hours of my time. For me to say I'm going to chop the table up and give you a bad review. I was trying to buy a more expensive table and chair set, which made no sense to me. I will never ever buy a table or any furniture from this company. It's too bad SALES staff is really good. but the return policy is disgusting. escalation department is a joke. They read from the same script.

If I could rate this experience with a 1/2star I would. The 1/2 star would be only representative of sale people came running as soon as I entered the store. All other points of help, sale and delivery failed miserably. I have purchased two very expensive mattresses here but never again. Done 😡

Easily the worst experience I've ever had with a company. Delivery drivers were rude and would not drop off furniture in the rooms we needed them in. We tried moving furniture to the correct rooms and they wouldn't fit. When calling customer service, they told me they don't allow returns.

Horrendous. I wish they'd go out of business.

My wife and I bought dining room chairs and they keep breaking. One broke immediately and in around a year another 4 broke.

This company is an absolute scam. Save your money and stay far away. I purchased furniture from City Furniture and added their 3 warranty for extra protection, only to discover later that the warranty is completely useless. When I contacted their warranty services, I was told that the issues were due to “normal wear and tear,” even though the furniture was made with cheap materials that began to peel within four to five months. I paid for a three-year warranty that does nothing.
The fabric sheds feathers that constantly poke through, making it uncomfortable to use. Their customer service is dismissive, unhelpful, and completely incompetent.
This is a classic example of a company selling a worthless warranty solely to extract more money from customers. They refuse to take responsibility, ignore legitimate concerns, and hide behind brainless policies instead of providing solutions. I will never purchase from City Furniture again.

Donald D at the Vero Beach store made my experience great. He was polite, informative and funny. Made my day and was extremely helpful. Listened to every question I had and gave me a satisfactory answer.

They don't deserve 1 star!!! Sales team jump all over you as soon as you open the door . Then when you do buy something they basically put a gun to your head to buy the warranty . White glove delivery is a scam , guys damaged the walls and the furniture. Bed and couch came defective , still waiting for parts for 3 months. Oh yeah and the warranty , good luck trying to use it . They refused our claim for no reason . Complete scam of a company . Stay away and save your money .

I recently purchased a Wayne Dining Room Set from City Furniture in Fort Lauderdale, and what should have been a straightforward experience turned into weeks of frustration and unnecessary effort.

I was told during the sales process that all items were in stock. After completing my purchase, I was informed that the Wayne Mid Tone Buffet was backordered for over a month. The rest of the set was delivered a few days later — but the tabletop arrived damaged.

The repair technician who came out was professional and honest, confirming the tabletop could not be fixed and scheduling a replacement. Unfortunately, that replacement was canceled by text message with no follow-up or explanation from City Furniture’s customer service. I had to chase down answers on my own.

After multiple unreturned calls and emails, I eventually reconnected with my original salesperson, Ahmed Abdo, who was the only bright spot in this experience. Ahmed personally intervened to correct what customer service had ignored — he rescheduled the replacement delivery and helped issue a refund for the backordered buffet. His professionalism and genuine concern were appreciated.

However, the corporate “no returns” policy prevented me from returning a barstool that didn’t fit the space — a $284 item that ultimately cost City Furniture over $2,000 in lost additional sales, including the buffet, curio cabinet, and extra chair I had planned to buy.

As a longtime real estate professional in South Florida, I’ve worked with thousands of homeowners and always try to recommend local businesses. Unfortunately, based on this experience, I can’t in good conscience recommend City Furniture or Ashley Furniture to my clients or network.

The takeaway:
City Furniture’s products may look great on the showroom floor, but their customer service policies and follow-up are deeply flawed. A company’s brand isn’t defined by its logo — it’s defined by how it treats people when something goes wrong.

Credit where it’s due: thank you to Ahmed for doing the right thing and caring about the customer when others in the chain did not.

If you’re considering City Furniture, read the fine print and be ready to advocate for yourself. This experience was a reminder that good people can’t always overcome bad company policies.

Salesman was very nice but the delivery crew was terrible, and I now see online that rude and threatening behavior from City delivery crews is a frequent complaint. They argued and complained about my concern regarding the quality of one item and then complained at length about the delay my concern caused, continually saying how many more deliveries they had to make. One of them accused me of speaking to them in a bad tone, which I was not. He then said, "Watch how you speak to me." I responded, "Is that a threat?" He said, "100%." I felt under threat during the second phase of the delivery and would have kicked them out of the house and/or called the police except my bedroom was in disarray and I needed them to complete their work. Because of the dispute, which they caused, they refused to remove my old bed frame from the house, even though I had already tipped them. Perhaps worse, when I complained immediately after they left, City Furniture customer service promised to follow up with me and then did not. Only when my salesman called to see how things were and I complained to him about the delivery did customer service call me. And even then, they refused to provide any information about what follow-up was done by the delivery supervisor. The agent "assured" me there was follow-up, but admitted she didn't really know. She said delivery supervisors "don't make phone calls." How ridiculous! She also said neither she nor her supervisor would be calling the delivery supervisor to get the information and then pass it on to me. The agent gave the standard apology that I had to go through that experience, but the lack of concern about concrete follow up with these men who go into people's houses on City's behalf was appalling, but in view of online reviews it’s not surprising. I was left to trust that the organization that sent these men to my house would solve the problem on its own without any follow-up, facts, or paper trail, and that they would be sent to other people's houses to continue their poor behavior and threats. Indeed, one of the salesman's selling points was that deliveries are done by City staff, not contractors, so they could assure the quality of the delivery, assembly, and character of the crew. I would not buy from City again in order to avoid dealing with their delivery people.

They are actually 1/2 of a star as they built an unbelievable showroom in Tamarack and have furniture that is seemingly quality but with all the negative reviews in BBB and trust pilot and Consumer affairs it is probably like everything we've bought with problems and forget about good delivery service After you pay $100 they will keep you taking a day off and texting you that they're on their way over and then somehow they had the wrong address after it had been confirmed at least a half a dozen times by my wife and I and then they say they will write off The delivery charge and what they do is they don't give you a restocking charge on top of the delivery but still charge you for the delivery that they never made and then they will continue to call you back as if they have all their non-English speaking Customer Service trained to do this to Make the customer feel that they're going to make a delivery concession when essence they state that over the recorded call and then they send you in writing that they're just not gonna charge you an additional restocking fee after the non-delivery was their breach of contract. I thought after trying so many different numbers Customer Service was at least offshore but they're not English speaking people but they're right there in Tamarack headquarters and they will tell you you can't find us. The Better Business Bureau has no ownership for them or no one person that is in charge of the company for obvious reasons and I'm thinking this monstrosity of a showroom could be by ill-gotten Gaines.

purchased lamps in march 2025 still waiting after 6 months today i called they tell me for december they will have them 9months waiting for something payed. worst customer service!

I bought a bedroom set from City-furniture the sales team was awesome the headboard was on backorder which i was notified at the time of the purchase. I didn't mind waiting but upon the time of the completion of the delivery the delivery driver was professional and I was extremely satisfied getting my bedroom set. Thanks City-furniture

The City Furniture Sarasota Fl store is beautiful and our salesman Dee was wonderful. We ordered two large rugs for delivery that arrived last week but City Furniture has a Very strange policy called “threshold delivery“.

For us senior citizens that’s a pretty difficult thing to drag in heavy rolled up large rugs into the house from the threshold. And the delivery guys put me on the phone with somebody at city furniture and she told me I only had 24 hours to call back if there was any problems with the two large rugs.

I told her the rugs were rolled up in plastic, and I was not going to unroll them for several days because the interior of our home was being painted And I did not want paint to get on the rugs. I told her I have a problem with you wanting me to call back within 24 hours if there’s something wrong with the rugs.
With the large senior citizen population in Sarasota county and Southwest Florida having a threshold delivery for people that are up in age and have major health problems like me battling cancer, arthritis and heart problems , etc. I could really injure myself trying to pull two very very large rugs that are rolled up in plastic and pull them into my house from the threshold of the front door. That policy needs to be changed.