Brilliant 1st transfer and trade completed, it was so easy, couldn't believe it was so straight forward (I even rang to check we were doing it correctly - and the Account Manager was so helpful). We'... もっと見る
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レビュアーのコメントを見てみましょう
I needed to transfer money from abroad to purchase my first home. I was told by my local bank that the transfer would be complicated through them so I decided to check clear currency. Naomi and Garry... もっと見る
Clear treasury are an excellent option for the individual who needs to move currency without a fuss. Gary is excellent at keeping me up to date with rates and always available at short notice to give... もっと見る
Introduced by a friend who had family connection to the company. I had nothing but positive and genuine interactions with Gary O'Driscoll, Head of Private Clients. The task was to move the results of... もっと見る
企業情報
Clear Currency について
当該企業による記述
Clear Currency
当該企業による記述
- We're clear, the money transfer people
- We move money from A to B worry free, with low cost, quick, and secure money transfers.
連絡先
8 Devonshire Square, EC2M 4YJ, London, 英国
- 0207 151 4870
- trustpilot@clearcurrency.co.uk
- www.clearcurrency.co.uk
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Seamless International Money Transfer
Transparency about the process without any hidden fees
Amazingly simple & straight forward…
Amazingly simple & straight forward process, great service.
Smooth and swift as ever..
Great rate and very easy to deal with
Very professional and made things easy!
Very professional and easy to deal with. Responsive to questions and helped make the process of transferring money simple and easy. Would highly recommend!
Very poor customer support
I have used Clear Currency for the last few months and I have mixed reviews. Regarding the ability to get transfers done, it has generally worked. There are several issues that I have though which I will outline here.
1. If I have multiple transfers that I have done and not all of the funds were converted to the target currency, it is not possible to combine those into one larger conversion. The problem with this is emphasized in points 2 and 3 that follow.
2. When looking to do a currency conversion and I receive a quote, I have to specify an amount that I want to convert. I cannot say convert full amount. So if I specify how much I want to convert and at that point, the conversion rate has changed, it may leave me with a small balance in the original currency. This is in fact what happened to me.
3. When attempting to convert a small amount (as can happen as described in point 2), it may fail because the bank handling the transfer may deny the conversion because of a low amount. I was told that this was an anomaly, but I would think if it happened once, it could happen again. And even worse, there was no rejection notice, nothing that told me that my attempt to convert has failed because of whatever reason is supplied. It took me several weeks to get that resolved by trying to interact with customer support. Which brings me to point 4.
4. There are several e-mail addresses that are provided on the contact us page. I tried all of those e-mail addresses and it took literally weeks to ultimately get a response. I was told that there is a webchat link which I have never found. I interacted with someone in the dealers group who told me that there is a webchat and after multiple requests, I finally received a screenshot of the webchat, but not the link as to how to get there. I tried multiple browsers but never could find it. If it is ultimately buried somewhere, it needs to be completely visible and on every single page.

Clear Currency からの回答
Efficient and excellent rates
Flawless service as always
Really great to deal with. Reliable and honest.
I have used clear currency for years, multiple significant transactions and they have been flawless to deal with every time.
Portal inconsistent
Constantly having problems with their portal means you can't make transfers independently. This really affects the convenience of this service
Highly recommend
I have dealt with Clear Currency over the past 4 years and each transaction has been dealt with quickly and efficiently - dealing with a Clear Currency personnel has always been helpful and polite and can highly recommend
Clear Currency always give me reliable
Clear Currency always give me reliable, attentive, courteous and efficient service. I feel very comfortable and safe working with them.
Transfer money from Germany to Thailand
Easy to tranfer and exchange currency across countries
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