Clockwork Removals and Storage - Sheffield レビュー 

168
•
TrustScore 5段階評価の4.5

4.7

Unit 1, Garter Street Industrial Centre, S4 7QX Sheffield, GB

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5つ星のうち5の評価

We recently used Clockwork to move the contents of our house into storage. They were able to provide an extremely competitive quote at very short notice. The office staff we dealt with were very fr... もっと見る

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5つ星のうち5の評価

Punctual, hard working, careful. Not the cheapest but I wouldn’t go anywhere else. Used 4 times in as many years and always the same. Happy to recommend to anyone

企業が回答しました

5つ星のうち5の評価

Clockwork were competitive and comparable price wise. The local office staff were very helpful with answering questions and queries regarding different practical matters. The team of 3 that moved us... もっと見る

企業が回答しました

5つ星のうち5の評価

Great couple of chaps came and packed everything inside the house on the Thursday, all neat and stacked up in various rooms. Next day four guys turned up, dismantled things that needed dismantling, al... もっと見る

企業が回答しました


企業情報

  1. 引越し・倉庫保管業
  2. ・
  3. 引越業者
  4. 保管施設

当該企業による記述

Clockwork Removals provides industry accredited and fully insured removals, storage and packing services throughout Yorkshire, Derbyshire & Nottinghamshire for individuals, families and businesses. We have a network of branches across the UK as well as an international service centre to help our customers relocate across the world with minimum difficulty. At Clockwork our highly trained teams also offer expert removal services for specialist household and business removals.

当該企業による記述

Experience and Expertise
With over 25 years experience we know that the key to delivering an excellent service is to ensure our staff are trained and experienced in their work. That is why we play an active role in the shaping of the industry and are a member of the British Association of Removers (BAR) as well as their Overseas and Commercial Moving Groups.
Our Services
Moving home can be a stressful time for many and so it’s important to find a removals company who can offer you a seamless service. As well as household removals we provide full packing and wrapping services, long and short term storage and our highly trained teams also offer expert removal services for specialist household and high value items. Our international service centre has relocation, storage and export packing services throughout the world and our commercial teams plan and execute business moves of all sizes including IT and specialist relocation.

連絡先

  • Unit 1, Garter Street Industrial Centre, S4 7QX, Sheffield, 英国

  • 01142 751 020
Promotion box for Clockwork Removals and Storage - Sheffield

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Award Winning Service | 25 Years Experience | Industry Accredited

4.7

優良

TrustScore 5段階評価の4.5

168件のレビュー

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4.7

すべてのレビュー

(168)

過去12か月のレビュー数: 228件

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5つ星のうち1の評価

Damaged every single item

If you’re going to use Clockwork as your removal company, either a) take out their insurance add-on or b) don’t bother. Clockwork damaged every single large item. Not a single item was delivered unscathed - wardrobes, bedside tables, a chest of drawers, even the washing machine. We decided not to take out the additional insurance premium, accepting transit damage on a couple of items may happen. Had we have known the little care that the team took in packing, and that every large item would be damaged in some way, we would have. Their policy is that their negligence is limited to £40 per item, which would have been acceptable, were it not for they completely ruined a wardrobe beyond repair. Was it damaged in transit? No. We paid additional for the dismantling and reassembly of said wardrobe, and an incompetent member of their team took a powertool to it and completely stripped the door hinges. This, had the wardrobe properly been disassembled wouldn’t have happened. They wouldn’t accept more than £40 for a £400 wardrobe. Their Customer Services - patronising and lacking in any empathy whatsoever. I won’t be using them, nor will I ever recommend them to anyone.

2025年5月29日
自発的なレビュー
Clockwork Removals and Storage - Sheffield ロゴ

Clockwork Removals and Storage - Sheffield からの回答

We’re genuinely sorry to hear about your experience and completely understand how upsetting it must be to have your belongings damaged during a move. This is not the level of service we aim to provide, and we sincerely apologise for the stress and frustration this has caused.

We appreciate you sharing detailed feedback about the issues you encountered. We will review this incident thoroughly with the team involved to understand exactly what went wrong and to ensure lessons are learned.

Regarding our insurance policy and liability limits, we understand how disappointing this must have felt given the extent of the damage you’ve described. We recognize that this can be a sensitive area and we’re always open to reviewing how we communicate these options to make sure customers feel fully informed and supported before their move.

We never want a customer to feel patronised or dismissed, and we’re sorry if that’s how your interaction with our customer services team came across. That’s not how we want anyone to feel when they reach out to us.

If you’re open to it, we’d still like the opportunity to speak with you directly to see if there’s anything further we can do to make this right. Please feel free to contact us and ask to speak to a senior member of our team.

5つ星のうち5の評価

Brilliant service

Clockwork Removals helped our long-distance move go really smoothly.
From start to finish everyone was friendly, helpful and really inspired trust. From Rob, who did the initial quote, everyone I met at the office, to the four guys who packed us on the first day and Tom and Warren who came all 300 miles down to Pembrokeshire, everyone was fantastic. We had to change our dates three times and we didn’t even exchange contracts until we were an hour away from the new house so it was a stressful time for us but the Clockwork team were very calm and reassuring. They worked hard and took every problem in their stride.

I felt there was a real culture of getting things right, paying attention to detail, and keeping us informed, which makes me think the company as a whole thinks these values are important. They weren't the cheapest quote we got but absolutely worth every penny.

2025年7月15日
自発的なレビュー
Clockwork Removals and Storage - Sheffield ロゴ

Clockwork Removals and Storage - Sheffield からの回答

Thank you so much for this lovely review. You are absolutely spot on, as a company we really value customer service and communication.

5つ星のうち5の評価

Efficient and friendly

Efficient and friendly
The guys who moved me were amazing. They handled everything without any fuss. First move I've done where I actually did very little hands on!!

2025年5月15日
Clockwork Removals and Storage - Sheffield ロゴ

Clockwork Removals and Storage - Sheffield からの回答

This is great to hear, thanks so much for the review.

5つ星のうち5の評価

very good

very good. on time and made no mess or damage to our things

2025年5月27日
Clockwork Removals and Storage - Sheffield ロゴ

Clockwork Removals and Storage - Sheffield からの回答

Thanks so much for the review.

5つ星のうち5の評価

Great Service

I’m very glad I chose Clockwork Removals. Very professional and helpful, both on the day they came to provide a quote and on moving day.

I would definitely use again and definitely recommend.

2025年5月2日
Clockwork Removals and Storage - Sheffield ロゴ

Clockwork Removals and Storage - Sheffield からの回答

Thanks so much for the review and recommendation.

5つ星のうち5の評価

I have recently moved and booked…

I have recently moved and booked Clockwork removals. They turned up on time, flawless service, the three lads that came were amazing, they were friendly, polite and professional. It took away lots of the stress from moving house. I 100% recommend this company, worth every penny.

2025年6月6日
自発的なレビュー
Clockwork Removals and Storage - Sheffield ロゴ

Clockwork Removals and Storage - Sheffield からの回答

Thanks so much for the review and recommendation.

5つ星のうち5の評価

What a great experience

What a great experience,

From the first conversation with clockwork they were great! A very accurate video call to get an idea of what space was required and good value quote. (Not the cheapest but worth paying for!).

The team arrived at just before 8:30 has everything loaded in just over an hour and then went off to wait for us. They really took the stress out of this and worked around us as our toddler had breakfast.

Also unloaded at the other end and really well done, everything placed in an appropriate place even helped move furniture around a bit more than needed.

Thank you everyone at clockwork for helping us move.

2025年6月6日
自発的なレビュー
Clockwork Removals and Storage - Sheffield ロゴ

Clockwork Removals and Storage - Sheffield からの回答

Our pleasure! We are delighted to hear all this.

5つ星のうち5の評価

The best removals company we've used

The guys arrived nice and early and got on. They worked quickly but carefully as well and were super friendly the whole time. They took great care to look after our belongings and nothing was too much for them

2025年2月6日
Clockwork Removals and Storage - Sheffield ロゴ

Clockwork Removals and Storage - Sheffield からの回答

Brilliant, thanks so much for the review.

5つ星のうち5の評価

Excellent service from start to finish

Excellent service from start to finish, very helpful removal team on the day they worked so hard, would definitely recommend them, very professional, no breakages or issues at all

2025年3月7日
Clockwork Removals and Storage - Sheffield ロゴ

Clockwork Removals and Storage - Sheffield からの回答

Brilliant, thanks so much this is all great to hear.

5つ星のうち2の評価

Poor packing

Poor packing. Property left behind. Had used before but will not do so again

2025年4月1日
Clockwork Removals and Storage - Sheffield ロゴ

Clockwork Removals and Storage - Sheffield からの回答

Thank you for sharing your feedback. We strive to provide excellent experiences for all our customers so it’s disappointing to learn that your experience didn’t fully meet your expectations, as we were unaware of any concerns at the time. We genuinely appreciate feedback because it helps us improve and address any issues promptly. If there’s anything specific you’d like to share, please don’t hesitate to reach out to us directly on 01142 751020

5つ星のうち4の評価

Our experience a little negative

Just one gripe we didn't know we had to pay for boxes.

2025年2月14日
Clockwork Removals and Storage - Sheffield ロゴ

Clockwork Removals and Storage - Sheffield からの回答

Hello, Thank you for taking the time to leave us feedback. We value all feedback as it helps us to continue to provide an extremely high level of service. We are so sorry if you felt there was some miscommunication regarding the boxes. We will feed this back to the team. We are delighted that the rest of your experience was positive. Thanks again,

5つ星のうち5の評価

Phenomenal

Cannot recommend this company enough. Absolutely phenomenal. They made an already stressful move go so smoothly.

2025年3月19日
Clockwork Removals and Storage - Sheffield ロゴ

Clockwork Removals and Storage - Sheffield からの回答

This is lovely to hear, thanks for the feedback.

5つ星のうち5の評価

The service I received was excellent

The service I received was excellent. Nothing was too much trouble for the team, they were organised, friendly and polite and went above and beyond ensuring my move was trouble free. Thank you.

2025年3月25日
自発的なレビュー
Clockwork Removals and Storage - Sheffield ロゴ

Clockwork Removals and Storage - Sheffield からの回答

This is fantastic to hear, thanks for the review.

5つ星のうち5の評価

Highly recommended

We chose the pack and move option and from day 1 (packing day) to getting us into the new house, the team were brilliant.
Super fast, super helpful.
No request was ever a hardship.
Highly recommend

2025年3月26日
自発的なレビュー
Clockwork Removals and Storage - Sheffield ロゴ

Clockwork Removals and Storage - Sheffield からの回答

This is great to hear, thanks so much for the review.

5つ星のうち5の評価

Great professional company

Great professional company. Move was really smooth and removal team totally professional, caring and quick! Would definitely recommend.

2025年3月25日
自発的なレビュー
Clockwork Removals and Storage - Sheffield ロゴ

Clockwork Removals and Storage - Sheffield からの回答

Thanks so much for the review and recommendation.

5つ星のうち5の評価

Best Removal Firm I have used

Wow. Great company, fantastic customer service, and they went above & beyond to make what could have been a stressful day, enjoyable and easy.
From the Survey, customer service and moving they were professional, diligent and the price was fantastic.
A massive shout out to Dane and the removal team also. Top lads, polite, respectful, punctual etc ect. I can’t praise them enough. Big 4 bed house fully moved to another big house 80 miles away (yes we have a lot of stuff) and done for 4pm.
I would highly recommend this outfit.
Thanks to everyone we delt with.

2025年3月25日
自発的なレビュー
Clockwork Removals and Storage - Sheffield ロゴ

Clockwork Removals and Storage - Sheffield からの回答

Our pleasure, thanks so much for such a wonderful review.

5つ星のうち4の評価

Reliable and considerate service, minor improvements needed

Reliable and considerate service from packing to unpacking at storage by the removers who came.

The only let down was what I’d been charged for packaging wise wasn’t clearly communicated to me or known on arrival based on the info. to hand for me to either use on the day of removal, or keep for a future move.

Luckily I remembered and asked to keep the boxes that I had already paid for - they weren’t in the best condition either. This part of the service needs to improve given the cost.



2025年3月25日
自発的なレビュー
Clockwork Removals and Storage - Sheffield ロゴ

Clockwork Removals and Storage - Sheffield からの回答

Hello, we welcome all feedback so thanks for sending us over your thoughts. We will pass this onto the branch and they will work to improve this in future. Many thanks again and best wishes in your new home.

5つ星のうち5の評価

Third time using Clockwork and yet…

Third time using Clockwork and yet again took all the stress of the removal from us. First time we had them do all the packing and 100% wish we had used them to do the packing on previous moves too. Superb service.

2025年3月21日
自発的なレビュー
Clockwork Removals and Storage - Sheffield ロゴ

Clockwork Removals and Storage - Sheffield からの回答

Thanks so much for your review and continued loyalty, we really appreciate it.

5つ星のうち5の評価

About as smooth as moving could be

Very reasonable quote, one of the cheapest ones we had.
We had originally booked them for the week before but we didn't complete in time, so had to move the booking last minute (to Dec 23rd). Clockwork admin staff were really good in sorting this out

The crew turned up on time (bit early actually) and just got on with the job. All very polite and friendly, and picked up all the stuff we asked for, even with last minute changes, and were great in positioning in the new house
Seemed to be reasonably quick, but efficient, nothing appears to have been damaged, so would definitely recommend Clockwork for any removals

2024年12月23日
Clockwork Removals and Storage - Sheffield ロゴ

Clockwork Removals and Storage - Sheffield からの回答

Thanks so much for the review and recommendation.

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