Co Wheels Car Club レビュー 

We've been members of various car clubs around the country including Zipcar (RIP), Enterprise and Co-wheels and I would rate Co-wheels as the best in terms of availability, convenient location of vehicles, value for money and customer service. Please bring Co-wheels down south too to fill the gaping hole (and parking spaces) left by Zipcar!

Really friendly helpful people and a great service: good for people and good for the environment.

I've used Co-Wheels many times now after switching from Enterprise Car Club and don't think I'll be switching back to Enterprise or anyone else for a good while. Prices are fair for what you get and customer service is friendly, they're eager to help resolve any issues and have an excellent response time, unlike other car clubs... It's just some people renting these cars and leaving them in sad state that is an issue but that is to be expected with most rentals (depends on your luck and their manners), other than that, I haven't had any issues that are expected to be experienced on the regular with other bigger rental companies (just check their Trustpilot reviews and you'll see what issues I'm on about, they're low for a reason).

It'd be nice to see more vehicles around town with some variety but the MG line already works well and I'm happy enough using this service.

Jordan has been very helpful with paperwork and queries (and indeed the rest of the callers when i needed assistance or advice)

Co-wheels has put a car near me and I am so happy. We used to be regular users of Zipcar and then they closed. I have had some difficulty parking due to bikes being parked in the car bay (grrr) and the co-wheels team have always been really responsive.

Incredible that a car-sharing company expects to acquire customers with an app this broken. The account creation process is blocked entirely by an absurd password requirement asking for at least 16 characters. Even tech giants like Google and Facebook don't demand this kind of friction. Between this poor UX and the flood of other one-star reviews complaining about the same thing, it's clear management isn't paying attention. You are undoubtedly losing countless potential customers over a basic login barrier.

Update:
I saw the team response. The issue is not of the strong password, the last time i checked i was not able to create any sensible password even with the ones that are acceptable by the tech giants of meta, google etc...

I had Co-Wheels account initially in Glasgow, and closed it when I moved to London. Now that there are more cars in London, I have opened an account here and have been really pleased with the services. I can find cars nearby and can choose from different options. I think the prices are fair, and the per mileage fee means that you don't have to worry about insurance or fuel, which is a peace of mind when you have to give the car back. I have had a great experience with customer support, whether by email or by phone, I have consistently been helped. For me, it has been the better of the car clubs that I have to deal with. The cars that I rent are also great as they have modern features like rear-view cameras for parking, and cruise control. One advice for customer service is that initially I only had the application, and later the card. I think that customer service should advise users to have a card and take it with them, as if your phone or data. fails, the card allows you to unlock the car.

We've been with Co Wheels for a few years, customer service has always been really responsive and helpful, and generally we would strongly recommend them!

I tried to cancel my registration and they make you request cancellation by email. The rapidly rejected my request to cancel. Be wary of sites that make it difficult for you to cancel your account. Very very unhappy about this.

I unfortunately do not remember the agent's name, however, she was extremely supportive and thorough with my request to change my login email address. She made the whole process seamless...honestly, massive weight off my shoulders thanks to her! Whoever you are, you are the BEST :)

Extremely disappointing experience. My application was rejected because Co Wheels claimed I had "bad credit" and was considered "high risk". When I asked for clarification, the explanation I received was simply, "It means you have bad credit." Despite providing evidence that my Experian score is 1051/1250 and rated Very Good, they refused to explain the discrepancy or provide any meaningful details.

What made it worse was their refusal to let me speak with a manager, stating that a manager would "only provide the same response". The customer service felt dismissive, unhelpful, and lacking transparency. Responses also tended to arrive very late in the day, making the process unnecessarily frustrating.

Based on my experience, I would not recommend Co Wheels to anyone expecting fair treatment or professional customer service.

as always Co Wheels is brilliantly prompt, friendly and efficient, really helpful.

Have been with CoWheels for many years. Excellent organisation and top-notch customer service. Always able to get through promptly to a real person when needed. They couldn't be more helpful and personable and have always solvede any problem in mere moments. Highly recommended.
🌟 🌟 🌟 🌟 🌟

Easy to use, great cars and customer services answered promptly and courteously.

Been using them in Tunbridge Wells. Cars great condition. Highly recommend

Ridiculous sign up process that needs me to make photocopies of my driver's license and get them verified at the post office.

Colossal waste of time, just get a normal rental for a day...

I downloaded the app to have a look at what cars were available in my area. Gaining this information seemed to be within the app only. I had no intention of using the service and have been charged £10. I contacted customer services straight away as was advised it’s non refundable. Very poor customer service!

Having used co-wheels regularly for several years now, I'm generally quite happy with it, but a few recent changes prompted this review (moving from 5 to 4 stars):
- all vehicles in my are have been changed to MGs, including the bulky MG "ZS" which has replaced the Toyota Corolla. With the latter, I could do about 65 MPG, on a similar trip, the MG ZS does about 50 MPG, not so great if you claim to care about environmental impact.
- This is probably explained by Co-wheels being financed by the Chinese manufacturer SAIC (who owns MG). I just recently realised this. It would be better to use locally-made cars..
- The prices have recently increased, both for 1) hourly renting rates and 2) fuel AND EV rates. This was done without warning consumers. I'd understand a small price increase for fuel (given the current context), but why the other increases? And why doing it behind the consumer's back?
- there are generally few electric cars available in my area, and few small cars. Most of the cars are, again, MG ZS which will never be my first choice, but I'm often having to book one because they are the only ones available around.
- I recently had to drive a MG 'urban', let me know that I will not make that mistake twice. The car had its gear selector *on the right steering wheel handle* where the windscreen functions would normally be. Let me tell you that when rain starts to pour while driving is *not* when you want to be changing gear by accident.. certainly a model to be avoided.

On the plus side, it's as usual a very convenient way to move around, the cars are kept in good condition, and the service is usually up to the task. Hopefully the transparency on prices can be improved and the cars can be changed for more environmentally-friendly models at some point!

helped me out with my account as I done it wrong realy helped very fast response from customer service really happy I didn't have to cancel will definitely recommend to family and friends

Fantastic service all round with brilliant customer support. I can't recommend Co Wheels enough.