Coal Drop is well organised 'had to re-arrange my original delivery date with no hassle and it came within the time specified ,and one huge plus that I have not had from my last two coal suppliers, it... もっと見る
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Coal Drop have an excellent customer communication service they rang me up about 20 mins after i placed the online order saying the order could be delivered in 3 days or i could choose my own delivery... もっと見る
Amazing service by tom at coal drop . Ordered on the Friday delivery by Tuesday. 1st time I have used them great service. Pleasure doing business with you. Thanks ian
Easy ordering and delivery Delivery was confirmed by telephone and they considered access ahead of arrival All staff friendly and helpful. Very professional, will use them again
企業情報
当該企業による記述
Coal-Drop is our online retail outlet for premium smokeless fuel and kiln dried hardwood logs. We are specialists in the domestic fuel market with over 60 years experience in the trade. We are based in the West Midlands and serve customers all over the United Kingdom. We pride ourselves on providing quality fuels, great prices and excellent customer service. We aim give each customer a seamless and straightforward shopping experience with a reliable and effective after-sales support service. We understand the importance of using good quality fuel products which is why we only offer fully approved and authorised fuels that have passed quality control checks, ensuring our customers get what they expect with every order.
連絡先
4.9
優良
166件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューに回答していません
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Fuel arrived on time and driver kindly…
Fuel arrived on time and driver kindly put it inside our garage.
2026年1月8日
Coal Drop: Nationwide Fuel Suppliers からの回答
Thank you for your kind words! We're glad the delivery went smoothly and that our driver could help get everything exactly where you needed it. We really appreciate your custom.
Great stuff
Good price, great service. I ordered over Christmas, the company called me to advise on delivery times they even offered next day. Great all round service.
2026年1月6日
Coal Drop: Nationwide Fuel Suppliers からの回答
Thank you for your wonderful review! We're really pleased we could assist over the Christmas period and keep everything running smoothly for you. Your appreciation truly means a lot to us.
Coal Drop: Nationwide Fuel Suppliers からの回答
Thank you for the kind feedback! We're glad everything was punctual and that our team was able to help. Your support means a lot.
Great service
Great service.
Just before Christmas I ordered a mixed 1 tonne pallet which included 10 bags of Multi which is really good, did everything it said on the bag. Arrived before Christmas too.
Also the bag is very sturdy too. Definitely recommend it.
2025年12月23日
Coal Drop: Nationwide Fuel Suppliers からの回答
Thank you so much for sharing your experience! We're thrilled everything arrived on time for Christmas and that the fuel worked well for you. Your recommendation is greatly appreciated.
Coal Drop: Nationwide Fuel Suppliers からの回答
Thank you for your review! We’re really glad you were happy with the quick delivery and pricing. We appreciate your custom. Let us know how we could improve so we can hit your 5 star target next time. Many thanks!
Excellent service
The fuel is at a reasonable price and delivered quickly. It is super easy to order online, or if ordered on the phone, Tom who takes the order is very pleasant and helpful. Used three time now and the service is great.
2026年1月9日
自発的なレビュー
Coal Drop: Nationwide Fuel Suppliers からの回答
Thank you for your repeated support — it truly means the world to us. We're delighted you continue to find ordering simple and that you’ve had helpful service each time. We’re always here whenever you need us.
Kiln dried logs
Second order and great advice from Tom, so very helpful. Delivery on the day, driver again very helpful with the drop off. Superb service all the best for the coming year.
2026年1月2日
Coal Drop: Nationwide Fuel Suppliers からの回答
Thank you for coming back to us — it really means a lot! We're so pleased the advice and delivery met your expectations again. Wishing you all the very best for the year ahead!
great service
2025年12月20日
Coal Drop: Nationwide Fuel Suppliers からの回答
Thank you so much! We're delighted you were happy with the service and we really appreciate you taking the time to leave a review.
Delivered quickly and a great price
2025年12月22日
Coal Drop: Nationwide Fuel Suppliers からの回答
Thank you for your review! We're really glad you were happy with the speed and value of your order. Thanks for choosing us!
All round great service.
Great customer sevice. Easy to arrange delivery. Super efficient delivery on pallet. Great price.
2025年12月18日
Coal Drop: Nationwide Fuel Suppliers からの回答
Thank you for your kind words! We're delighted the ordering and delivery were simple and that the pricing hit the mark. Your custom is truly appreciated.
Coal Drop: Nationwide Fuel Suppliers からの回答
Thank you for the great feedback! We're happy to hear you're pleased with both the service and the coal. We appreciate you choosing us and look forward to helping again.
Great service and value for money.
The coal was delivered quickly and efficiently, exactly as promised. Good quality product, competitively priced, and excellent customer service throughout. Would definitely purchase again.
2025年12月10日
Coal Drop: Nationwide Fuel Suppliers からの回答
Thank you for such a lovely review! We're really pleased the delivery, product quality, and service all met your expectations. Your support means so much to us, and we’d be honoured to serve you again.
Another great order
Another great order. Great price fast delivery. Driver called when nearby and went above and beyond with the delivery. Thanks again. Will definitely be ordering again.
2025年12月8日
自発的なレビュー
Coal Drop: Nationwide Fuel Suppliers からの回答
Thank you for your continued trust in us! We're thrilled to hear your latest delivery went so well and that the driver looked after you. It’s wonderful customers like you that make what we do so rewarding.
Coal Drop: Nationwide Fuel Suppliers からの回答
Thank you for your feedback! We're so pleased the whole process was quick and hassle‑free for you. We really appreciate your support.
5 Star service from Coal Drop
I bought a pallet of EXCEL and paid over the phone. It arrived 2 days later. was properly wrapped and without any damage.The driver who phoned just before arrival was great. Tom at Coal Drop is an excellent communicator - he’s very clear and concise.
It was all seamless and easy and the price is spot on.
I will definitely be buying again. Thank you.
2025年11月26日
Coal Drop: Nationwide Fuel Suppliers からの回答
Thank you so much for this detailed and generous review! We're delighted everything went smoothly from ordering to delivery, and it means a lot to hear you found the process clear and easy. Your kind words truly encourage us and Tom is humbled by your feedback — we look forward to helping you again!
Good efficient service
2025年11月26日
Coal Drop: Nationwide Fuel Suppliers からの回答
Thank you for taking the time to leave a review! We're really glad you found the service efficient, and we truly appreciate your custom.
Great service from order to delivery
Great service from order to delivery. Driver was very polite and friendly also contacted us half an hour before drop off
2025年11月25日
Coal Drop: Nationwide Fuel Suppliers からの回答
Thank you for sharing such positive feedback! We’re so pleased our driver and team made the process easy and friendly for you. Your trust and support mean everything to us—thank you!
Flexible and helpful delivery
2025年11月12日
Coal Drop: Nationwide Fuel Suppliers からの回答
We really appreciate your kind words! Flexibility and helpfulness are what we strive for, and it’s wonderful to know we delivered that for you. Thank you for choosing us!
How a business should be run
On time and very helpful couldn't fault the company and the driver
2025年11月18日
Coal Drop: Nationwide Fuel Suppliers からの回答
Thank you for your lovely feedback! We’re thrilled everything went smoothly and that the driver was helpful. Your support means a lot, and we hope to serve you again soon.
All round excellent service
Perfect transaction, Tom was amazing and explained everything clearly, a smooth stress free purchase. Not to mention very competitive prices.
Great communication, and friendly and efficient delivery driver 👍, I would definitely recommend
2025年11月25日
Coal Drop: Nationwide Fuel Suppliers からの回答
Thank you for such a glowing review! We’re delighted Tom made the process smooth and stress-free for you. Your recommendation means so much to us, and we’re grateful for your trust and kind words.
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