Good sales team, but...
I was very happy with the sales team's approach to doing an in-person quote, and the communications were professional and prompt. My house move fell through and they refunded me the moving costs of >£2,000 very quickly. I committed to rebooking with them.
They had dropped five boxes off for me to pack my personal effects, and out of the blue I received an invoice for £72 for the five boxes including a £40 delivery fee. Subsequent to querying this they cancelled the charge, but after we had 'words' which was a disappointing conclusion to the transaction.








