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2026年7月31日

Thank you for your feedback.

We sincerely apologize that we were only able to refer you to two companies within our network. While we can refer up to three companies, coverage can vary depending on the area, and some locations are better served than others.

We appreciate you bringing this to our attention. We are continually working to expand our network and improve coverage across all areas, and your feedback will certainly be taken on board as we continue to improve our service.

Thank you again for taking the time to share your experience.

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2026年7月30日

Thank you for your wonderful feedback.

It's great to hear that Paul made such a positive impression while helping with your enquiry. We'll make sure your kind words are passed on to him, as recognising excellent service is always important to us. We hope the assistance he provided helps you find the right quotation, and we really appreciate you taking the time to let us know about your experience.

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2026年7月30日

Thank you for your feedback.

We’re delighted to hear that Lucy was so helpful while assisting with your enquiry. We’ll be sure to pass your kind comment on to her. We hope the support she provided has given you the confidence and information you need moving forward. Thank you again for taking the time to share your experience.

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2026年7月29日

Thank you for your feedback.

We're delighted to hear that you found the information we provided clear and helpful. We hope it has given you a solid foundation to move forward with confidence and arrange the quotes you need.

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2026年7月29日

Thank you for taking the time to share your feedback.

We're sorry to hear that your experience didn't meet your expectations. We apologise that the British Gas engineer arrived later than scheduled and understand how frustrating delays can be.

With regard to the other suppliers, the companies we recommend have advised us that they regularly carry out work in your postcode area. While they may not be based locally, they do routinely provide services in your area.

We value your feedback as it helps us improve our service. If you'd like to discuss your experience further, please don't hesitate to get in touch with us directly.

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2026年7月28日

Thank you so much for your wonderful review. We're so pleased to hear that Lucy made you feel at ease from the very start and that her knowledge and approachable manner helped make your experience such a positive one. Your feedback means a great deal to us, and we'll be sure to share your kind words with Lucy. Thank you again for taking the time to leave us a review.

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2026年7月28日

Thank you for your kind review. We're delighted to hear that our operator was polite and able to provide you with useful information about our product. We really appreciate you taking the time to share your experience and look forward to helping you again in the future.

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2026年7月28日

Thank you for your kind review! We're so pleased to hear you were happy with our prompt response. We really appreciate your feedback and look forward to helping you again whenever you need us.

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2026年7月28日

Thank you for your thoughtful feedback. We're delighted to hear that Lucy made such a positive impression and that you felt listened to and supported throughout the conversation. We'll be sure to pass your kind words on to her.

We also appreciate your comments about the phone number. We understand that calls from an unfamiliar number can be off-putting, and your feedback is really helpful. We'll take this on board as we look at ways to make our calls more recognisable. Thank you again for taking the time to share your experience.

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2026年7月27日

Thank you so much for your kind review! We're delighted to hear you found the conversation both friendly and informative. It was a pleasure speaking with you, and we really appreciate you taking the time to share your experience. We look forward to helping you again in the future!

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2026年7月27日

Thank you so much for taking the time to leave such a lovely review. We're delighted to hear that the call handler made the process so clear and straightforward, and that you had such a positive experience.

It sounds like it was Lucy who helped you, and we'll make sure your kind words are passed on to her.

As for the promotion... I think she may already have her eyes on my job! 😊 Thank you again for your wonderful feedback.

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2026年7月26日

Thank you so much for your lovely review. We're delighted to hear that Lucy took the time to explain everything clearly, spell out company names, and ensure you never felt rushed. We believe it's important that every customer has the time they need to make informed decisions, so it's wonderful to know Lucy made your experience a positive one. We really appreciate your kind words and look forward to helping you again in the future.

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2026年7月26日

Thank you so much for your kind review! We're delighted to hear that Lucy was so helpful. Your feedback means a lot to us, and we'll be sure to pass your lovely comments on to her. We look forward to helping you again in the future!

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2026年7月26日

Thank you so much for your kind review! We're delighted to hear you found the process fast and efficient, and that you were pleased with the quick response from the firm we recommended. We really appreciate your feedback and are glad we could help. If you ever need assistance again, we're always here for you.

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2026年7月26日

Thank you for taking the time to leave your feedback. We're sorry to hear about your experience.

We certainly do not promote or support hard-selling practices, and this is not the standard we expect from the suppliers we recommend. We will be looking into this with the supplier concerned to ensure they are meeting the level of service and professionalism we expect.

We appreciate you bringing this to our attention, as it helps us maintain the quality of our trusted network.

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2026年7月26日

hank you so much for your kind review! We're delighted to hear that communication was easy and that Lucy was able to help. We'll be sure to pass your lovely feedback on to her.

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2026年7月24日

Thank you for your feedback.

We are sorry to hear that our service did not meet your expectations.

Due to the distance to your property, we offered you the option of obtaining an online quote for a new boiler. An email should have been sent to you containing a link to our online quotation system, where you can view a range of boiler options and receive quotes for each.

If you have not received the email for any reason, please contact our office and we will be happy to resend it.

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2026年7月24日

Thank you for your feedback.

You're very welcome! It's fantastic to hear how brilliant Lucy was while handling your enquiry. She'll be delighted to receive your kind comments, and we'll be sure to pass them on to her.

We really appreciate you taking the time to leave your feedback and wish you all the very best with everything going forward. Thank you again.

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2026年7月24日

Thank you for your feedback.

We're delighted to hear how impressed you were with Lucy's handling of your enquiry. We'll be sure to pass your kind comments on to her, and we're certain she'll appreciate your feedback.

We wish you the very best of luck with the next stage and hope one of the quotes is just what you're looking for. Thank you again.

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2026年7月24日

Thank you for your feedback.

We're delighted to hear that you were so happy with the service we provided. We truly appreciate your kind words and wish you all the very best for the future.