Continental Airlines レビュー 15

My Wife and I bought two first class tickets to go see our new grandbaby about 6 weeks ago. We were sitting next to each other. Yesterday at 4:30pm, I get message saying our seats were moved. We immediately call and request this to be fixed. They can’t help us. We were told to ask nicely at the gate. Didn’t work again. Now it my responsibility to beg and plead with another passenger for us to sit together. We don’t fly first class often, but we’re celebrating our new grandbaby and my wife’s birthday. How is this acceptable. Nobody can help. Unacceptable! I’m a business owner and I would never allow that to happen to one of my customers.

7/7/24 Tampa to Frankfurt with Continental Airlines. Experience I would never wish to travel again. Comfort is a 3, seats are too close and not comfortable for a 9 hour trip. We were looking for a wheelchair, staff who work with such passengers they simply left us at the airport and after an hour someone came to pick us up but it was too late, another plane took off and we were late. Then even bigger problems arise. The Continental agent asks us to buy new tickets because we were late, but not by our will, but people who are in charge of the disabled. Although we got new tickets and waited for the next plane for 10 hours, I wouldn't want to travel with Continental anymore.

Very Great Service

just like it its from united airlines

Never travel through Continental/United Airlines! Worst airlines ever. You call three times before your trip and verify that your carry ons are included With out extra charge and they say yes. When you get to the gate they tell you that it does not include any so you spend half a paycheck to check in all the carryons and the planned check ins... this is wild.

What a shambles.
I have flown a few times with Continental / United Airlines, but enough is enough, my last flight will be my last flight with them.

The overall customer service was very poor for a transatlantic flight and the food and service came from the bottom of the barrel. I was never so glad to get off a flight which ran out of food, listening to staff joking near the cabin when customers required service, it was like a cattle train.
The flight was no problem with good weather etc. but imagine what it would have been like if it was bad weather.

You need to train your staff in service etic ate. I was not surprised to see the bad publicity a couple of years ago when that poor passenger was thrown off the plane because United overbooked. For your information we are human beings not animals....shame on Continental / United Airlines.

I'm Comfortable With the product and a good support as well.

Continental 205/55 Vr 16 Sportscontact 2 91v - Last for less than 2 years and 12.000 kilometer.

Very bad service these Guys should know better for Biz Traveller.

My wife and I woke up this morning at 2am to ship a Presa Canario puppy to Calgary through Continental. They told us to report to ticketing at 4am, upon arrival we then found out that ticketing is not the place to be for international flights, and we need to report to cargo. Problem is, the flight leaves at 6am and cargo doesn't open until 7am...... Then, after trying to work with them to remedy the fiasco over the phone this morning, they tell us they will not ship a Presa Canario over 20 lbs!
They booked this flight for us twice and never told us the breed stipulation. Nor did they tell us it is not physically possible to make this flight because it leaves at 6 and cargo opens at 7. And so far no one is willing to go out of their way to make this better. They told us to wait for their call or email, as they will try to arrange for us the service in which we inquired initially. And here we sit, some 5 hours later, and no call or email. So we woke up at 2, drove an hour to the Airport, waited 45 minutes to be told to we can't ship your puppy, than drove another hour back home with the puppy we intended on shipping. We have been shipping dogs all over the world for almost 20 years, and never have we been sent through the ringer like this.
So, if you use continental, make sure that they have their ducks in a row. Personally, that will be our last transaction with them.

Summary in English - then detailed information i Danish: The worst possible case: Ordered, paid, and got e-tickets some months ago. Kept checking via the website, until this morning everything was OK.
When wanting to do the online checkin 24 hours before the flight the system told that this was not possible for my booking. Called Continental and found out that they had no record of the reservation cph/newark in their checkin system - although after a long time they could find it in the external booking system as paid, confirmed etc. when I gave them the information. Reservation and payment for extra legroom/better seets was also last - and it was very difficult to go through the process. Had I not printed and documented every detail I do not know what would have happened - btw, now after being on the telephone line for 1 and 1/2 hour I still don't really know. Added final conclusion (i hope) after nearly 2 hours online (at least 1 hour 45 minutes) we got a final confirmation. One word though: The lady handling the support line was very kind all the way through. After traveling back and forth with Continental I have added one star = two stars now. Exept for the fact that we was not placed together as originally booked etc. etc. the journey went OK.

For 3-4 måneder siden købte og betalte vi 3 billetter til USA (CPH, Newark, San Diego) og retur. Afgang 1/8 og retur 8/8.
Betalte, fik booking nummer, ordrebekræftelse, kvittering, e-billetter med numre.
Betalte derefter også ekstra for ekstra benplads, fremme i flyet til/fra København. Trukket fra kreditkort. Heldigvis printede og gemte jeg kvitteringen!

Søndag morgen 24 timer før afrejse ville jeg lave online check in, men nu var det ikke muligt. Billetterne var dog fortsat synlige. Dialogen sagde at der stadig var mere end 24 timer til.

Har talt med den samme person over mere end 1 time nu, hun har talt med sin backend support over 4-5 gange med meget lang ventetid imellem.

De har enten overbooked eller også har de slettet deres data. Heller ikke vores online reservation af bedre sæder/ekstra benplads findes.
Først nægtede de at vi havde 1) Købt billetterne til rejsen til/fra USA, men kun indenrigs og derefter også at vi ikke havde købt de bedre sæder.

Heldigvis havde vi fuld dokumentation, incl. kvitteringer for betaling, interne Continental bookingnumre (fordi jeg pr. refleks printer alle skærme ud løbende gennem hele proceduren). Over nu, mens jeg skriver 1 1/2 time, har vi dermed hamret os gennem systemet skridt for skridt.

De er amerikansk venlige på telefonen, men har man ikke styr på hver eneste del af dokumentationen kommer man hverken til at rejse eller får det man har betalt for.

Det er ret skræmmende at opleve hvor dårlig deres logistik fungerer - jeg kan tilsyneladende se mere via min login (se vedlagte skærmbillede for fra 15 minutter siden). Jeg måtte hjælpe hende jeg fik i telefonen skridt for skridt ved at vise at jeg ikke kunne afvises pga. manglende informationer.
Bookingnumre, e-ticket numre, navne o.s.v. var IKKE nok i sig selv. Dertil viser det sig at de har dobbelte bookingnumre, som kun jeg kan se, da de nu merger med United. Disse dobbelt numre kunne de ikke selv se, men de ville meget gerne have dem.

Konklusion: Først 24 timer før afrejsen kan man vide om billetten findes. Deres kundebookingsystem er IKKE det samme som deres interne reservationssystem som til sidst styrer checkin. Det ene kan sælge pladser der ikke er i det andet system. Men pengene hæves med det samme og den rejsende, i dette tilfælde til en konference af rimelig vigtighed for os, aner ikke hvad der sker og får muligvis ikke sin rejse.

Søndag kl. 10.05, 23 timer før afrejse: 2 stjerner, kun fordi det fortsat ser ud til at det ihvertfald er muligt vi kommer afsted. Måske skulle det kun være en, for endnu har de ikke løst det.

Søndag kl. 10.38, stadig på telefonen mens de prøver at finde ud af det. Hjælper dem fortsat med yderligere data og kan imens logge på deres eksterne kundesystem og skaffe dem oplysningerne - nu har jeg printet hver eneste komma ud, også det jeg ikke tog først, hvis det nu skulle gå hen og blive "usynligt". Da rejsen til sidst kom til at fungere fint sætter jeg op fra 1 til 2 stjerner, men bookingsystem og styr på tingene er en fundamental ting for et flyselskab.

Forløbet endelig afsluttet på telefonen omkring kl. 11, efter små 2 timer på telefonen. Nu er det spændende om det fungere i morgen!

I flew for Manchester UK to NYC. There were no problems or any delays and service on board was excellent.

Great self service site. Very easy to use and clean.

Aldrig har jeg fået så personlig og effektiv betjening - og det til trods for at det var en rejseplan for 5 mennesker, hvoraf to børn, som skal rejse på forskellige tider og indimellem sammen og andre gange med andre. Vi prøvede 7 andre steder før vi fandt denne løsning.