We ordered Cooks Professional Jersey Luxury Ice Cream Mix - Soft Serve Creamy Vanilla Taste Ice cream Mixture - 6 x 1L and 6 x 1L Mr Whippy ice cream. The Jersey was delivered but the Mr Whippy was no... もっと見る
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プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
The oven arrived very promply when ordered directly from Cooksprofessional. It works very well. Unlike many other similar ovens both rings can be adjusted independently. The ceramic hobs heat up very... もっと見る
企業が回答しました
I never buy things through Amazon, but it turns out Cooks Professional use them to deliver their items. Amazon left my parcel in an alleyway, it was missing when I looked, and trying to get a refund o... もっと見る
企業が回答しました
My Husband bought me a Ice-cream Machine which I absolutely love but I had a little issue that I wanted help with and contacted customer services and spoke To a Lovely lady Sam Who was just so polit... もっと見る
企業情報
当該企業による記述
At Cooks Professional, our aim is to present the latest kitchen must-haves, making the time spent in your kitchen more enjoyable. Free UK Delivery. 2 Year Warranty. same Day Dispatch.
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最近のレビュー依頼の記録はありません
この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
ネガティブなレビューの 79%に回答しています
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この企業のTrustpilot 利用方法
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Sold something as in stock
Sold something as in stock, them told its out of stock until the middle of the following month after I chased to ask where it was. Asked again in the middle of month for a delivery date and email has been ignored. No number for contact on website. Awful company. Definitely to be avoided.
Delivery issue sorted out by Cooks Professional, superb customer care.
Cooks Professional have replaced the item that went astray, was definitely not their fault but was the courier who failed to deliver to my address.
Am really pleased with my Cooks Professional products, they are superb quality and I can highly recommend them.
Fantastic customer service
Fantastic customer service. Had a slight damage on a casserole dish that got delivered. I contacted them and they had a new one here within 4 days. Thank you.
Brilliant customer service highly…
Brilliant customer service highly recommended so helpful helped straight away many thanks
Reliable and trustworthy service that…
Reliable and trustworthy service that delivers on all customer expectations. I’ve had a terrific experience with my purchase and even getting the missing part over to me with top priority!
Had problem with electric can opener…
Had problem with electric can opener contacted customer service department a replacement was sent out straight away. Excellent service and could not fault the staff and company. 5 stars, to Raveena.
Super efficient
Had an unexpected problem with our breadmaker. Can’t praise Cooksprofessional enough for the speed and efficiency with which this was sorted out.
As a side issue they are now using paper packaging instead of plastic where possible. Full marks for that!
Excellent products and Customer Service
I had purchased the salt and pepper mill in Copper I had a small issue 8 months down the line and the customer service I have received is superior. No if's or but's all sorted within a couple of days. Thank you Sam
Excellent coffee machine and good customer care
This is an excellent espresso machine, good coffee, easy to use and very quiet.
Customer service is great too. I had a minor issue which was quickly sorted out.
My experience with cooks professional
My experience was ok I was missing a few parts but with the amazing help of the employees of this company today they have sent out the new ones.
Great customer service
Hi
I just wanted to say great customer service. I'm looking at a dual air fryer for my Mum. I had some questions so called and spoke to a very nice lady called Sam. She was friendly, knowledgeable and professional.
Very prompt response to my enquiry and…
Very prompt response to my enquiry and new product delivered in just two days. Couldn’t ask for more helpful staff.
It was great experience to bought a…
It was great experience to bought a mixer, I would recommend it and nice to speak with Emily.
Very pleased with customer service
Very pleased with customer service, I emailed with photos of the damaged salt and pepper grinders and I was sent a replacement straight away by Emily. Very happy 😃
Great Team!
I like that my queries were answered promptly and my replacement came. Thanks to Ravenna for picking up my complaint and Emily for timely update.
Looking forward to continue enjoying my juicer, I will continue to recommend your products 👍
Excellent experience
Excellent experience! Replacement item actually arrived even before the faulty item was returned!! Would not hesitate to use this company again. Thank you Ravenna for prompt responses.
Superb customer service
Superb customer service. Prompt response to emails. Raveena arranged for a replacement hot water dispenser all within 24 hours of my first report.
Incredible product and incredible…
Incredible product and incredible customer service. My stone cracked and they quickly responded by sending me a new one at no charge. It's so wonderful- and refreshing- when a great product is supported by great service. Thank you!
Purchased a cracking new airfryer
Purchased a cracking new airfryer. Haven’t used the oven since. Great bit of kit.
brilliant cook wear products
brilliant cook wear products, extremely reliable and friendly customer service.
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