CorgiSlot Casino レビュー 

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2024年8月4日 に更新

Hello Simone,

We are truly sorry to hear about your experience and appreciate you bringing this to our attention. To help us identify your case and better understand your experience, could you please provide us with some additional information? This will help us to resolve the issue more efficiently.

You can contact us directly at support@corgislot.com. We endeavour to resolve this matter as soon as possible.

Thank you for your patience and understanding.

Best regards,
Corgislot Team...

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2024年7月16日

Hi Rudy M,

We apologize for the inconvenience you have experienced with your deposits. This is certainly not the level of service we aim to provide. To assist you further and resolve this issue, could you please provide us with more details about your transaction?

You can contact us directly at support@corgislot.com, and we will prioritize your case to ensure a prompt resolution.

Thank you for your understanding and patience.

Best regards,
The Corgislot Team

CorgiSlot Casino からの回答

2024年6月18日

Hi Michelle,

Thank you for your feedback.

We are sorry that you have had an unpleasant experience with our platform.

We want to offer you the opportunity to share your account details with our team so we can investigate this further.

Please reach out at contact@corgi.com or you can contact us via live chat. We are available 24/7.

Kind Regards,
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CorgiSlot Casino からの回答

2024年6月4日

Hi Gürten Kaya,

Thank you for your feedback.

We're sorry to hear that you are having a hard time with collecting your winnings.

Please keep in mind that the verification process may take some time. When a document is unclear or if a document that was initially requested or expected from you is missing, this is a common cause of delay.

If that's the case, you'll be told what you need to supply and how the document or image should appear.

Furthermore, all payment methods utilized should be confirmed as a license holder obligation.

If you could kindly supply me with your email address, I would be more than happy to look into your account.

Sincerely,
Corgi Casino

CorgiSlot Casino からの回答

2024年6月4日

Hi Iza,

Thanks for your feedback.

We welcome your thoughts about us. Our top priority is to do everything we can to see reviews like this!

I wish you a four-leaf clover in your gameplay!

Sincerely,
Corgi Casino

CorgiSlot Casino からの回答

2024年6月4日

Good Day Jkwes,

Thank you for taking the time to share your concerns and feedback with us.

As mentioned on our Terms and Conditions: "Any deposit has to be wagered 3 times (player must place bets three times of their deposit amount) before the withdrawal of funds connected to this deposit is available." This is to ensure no illegal activity takes place on the account. You can find more information here: https://corgislot.com/info_pages/terms_and_conditions

We want to emphasize that one of our company's main principles is maintaining our customers' satisfaction and comfort, and we work hard to achieve this.

Kind Regards,
Corgi Casino

CorgiSlot Casino からの回答

2024年6月4日

Good Day Liam M,

Thank you for providing feedback.

I'm sorry to hear that your experience with us was unpleasant.

I completely understand your disappointment. Waiting for a few days for your deposit to be posted can be inconvenient as we realize that you would love to play and have some entertainment.

In most circumstances, the deposit reflects immediately on your account; however, there may be times when the payment service provider is experiencing technical difficulties.

I'd love to look into your account and find out what happened.To do so, please send me the email address linked to your account.

We want to emphasize that one of our company's primary principles is maintaining our players' delight and satisfaction, and we strive hard to achieve this.

Please feel free to contact us via email at contact@corgi.com. You can also contact us via live chat; we are available 24/7.

Kind Regards,
Corgi Casino

CorgiSlot Casino からの回答

2024年4月15日

Hello Igg,

Thank you for sharing your thoughts with us. We understand that the verification process can sometimes seem like an inconvenience, but it's actually a mandatory requirement for us as a licensed casino operator, and we would like to thank you for understanding that.

Ensuring compliance with regulations helps us maintain a safe and secure gaming environment for all our players.

If you have any further questions or need assistance with anything else, please don't hesitate to reach out. We're here to ensure you have a positive experience with us.

Kind Regards,
Corgislot Casino

CorgiSlot Casino からの回答

2024年4月25日 に更新

UPDATE:

Hello Lennaert,

Thank you for providing your email address.

After reviewing your account, it appears that on March 4th, our team investigated the documents you provided and identified a name mismatch. An email was promptly sent to notify you of this discrepancy. It seems that you initially registered your account using a nickname, which was updated on March 5th to rectify the issue.

The importance of account verification procedures must be emphasized, particularly with regard to withdrawals. These safeguards are in place to protect the integrity of your account and to comply with regulatory requirements.

Please do not hesitate to contact us if you need assistance or if you have any more questions.

Kind Regards,
Corgislot Casino
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Hello Lennaert,

We appreciate your feedback.

I'm sorry to hear about the challenges you faced with the withdrawal process. It can be frustrating when things don't go as smoothly as expected.

Verification processes are indeed important, but I understand your frustration if it was not handled as efficiently as you'd hoped. The relevant team normally provides information on what is needed to be corrected if a document is unclear or the format is incorrect.

If there's anything specific you think we could improve or if you have any suggestions for us, please let me know. Your feedback helps us improve our services for all players.

Kind Regards,
Corgislot Casino

CorgiSlot Casino からの回答

2024年4月22日

Hello Jan Van Der Vorst,

Thank you for sharing your feedback. I'm sorry to hear about the issue you faced with your bet on Lightning Roulette.

As per our terms and conditions, the maximum bet allowed with an active bonus is €5. We understand that this may have been frustrating, and we apologize for any inconvenience caused. You can refer to our terms and conditions for more details on bonus terms. Here is the link: https://corgislot.com/info_pages/terms_and_conditions

If you have any further questions or need assistance, please let us know.

Kind Regards,
Corgislot Casino

CorgiSlot Casino からの回答

2024年4月25日 に更新

Hello Jayden,

Upon investigating the email address (jaydenvanderveen906gmail.com) you provided, I couldn't locate any account associated with it in our records.

To assist you further, please reach out to us via email at contact@corgislot.com. In the subject line, kindly include "TP review - Jayden" so that I can gather more information and potentially locate your account for investigation.

Thank you for your cooperation.

Kind Regards,
Corgislot Casino
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Hello Jayden,

Apologies for responding in English.

I apologize for the frustration and inconvenience you've experienced with your refund request. Our goal is to ensure a seamless and positive experience for all our players, and it's disheartening to hear that we fell short of your expectations in this instance.

Your feedback is important to us, and we want to fully understand the situation. Could you please provide us with your email address or any additional details so that we can investigate this matter further?

Kind Regards,
Corgislot Casino

CorgiSlot Casino からの回答

2024年4月23日

Hello Arie,

Apologies for responding in English.

I'm glad to hear that you had a positive experience with our casino! We strive to offer a wide range of games and ensure that deposits are processed quickly. It's great that your verification process went smoothly and that our customer service team was able to assist you effectively.

We aim to provide a seamless experience for our players, including prompt payments and attractive bonuses.

Your satisfaction is important to us, and we appreciate your feedback. If you have any further comments or suggestions, feel free to let us know.

Kind Regards,
Corgislot Casino

CorgiSlot Casino からの回答

2024年4月30日 に更新

UPDATED RESPONSE:

Hello Kim,

Apologies for responding in English.

Thank you for providing your email address and the chance to look into your concern.

We apologize for any inconvenience you experienced during your withdrawal process. It's crucial for us to ensure smooth and timely withdrawals for all players.

Regarding your account block request due to gambling concerns, we promptly took action on January 7th, 2024, upon being informed of the situation on that same day. Your account was locked immediately to prevent further gaming activity.

Also, on the 3rd of December and on the 9th of December, you requested Cooling Off limit on your account, which was processed promptly.

Furthermore, we acknowledge the situation on November 30th, 2023, where your withdrawal attempt was cancelled due to reaching the limit. You were advised to withdraw again the next day.

We appreciate your patience and understanding as we strive to improve our services. Additionally, we're pleased to confirm that on January 8th, 2024, a balance of €1995.60 was successfully processed to your account.

It's important to note that after the successful processing of €1995.60 to your account, there was subsequent activity where the remaining funds were utilized for gameplay in our casino. This occurred before your notification of wishing to be permanently blocked due to problem gambling concerns.

Kind Regards,
Corgislot Casino
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Hi Kim,

Apologies for the delay in response and for responding in English.

I'm sorry about the difficulties you've faced with your withdrawals and account management. It sounds like there have been several issues that have caused frustration and inconvenience.

Regarding your withdrawals, I understand that you've been waiting for a significant amount of time to receive your funds, and I apologize if there were any miscommunications regarding the status of your withdrawals.

It's also important to note that gambling can be addictive, and I'm sorry to hear that you've experienced difficulties in managing your gambling behavior.

It's important to address these concerns promptly and appropriately. To help us investigate and resolve this matter for you, please provide us with your email address associated with your account. This will allow us to review your account details and better understand the situation so that we can assist you further.

Kind Regards,
Corgislot Casino

CorgiSlot Casino からの回答

2024年4月23日

Hello Cici,

Apologies for the delay in response and for responding in English.

I'm sorry to hear about your experience. It's not the kind of experience we want our players to have.

If a game isn't paying out as expected, trying a different game might help. Additionally, you can always reach out to our support team via live chat for advice on games with better RTP.

If there's anything you'd like to share to improve your experience, please feel free to let us know. Your feedback is valuable to us!

Kind Regards,
Corgislot Casino