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5぀星のうち1の評䟡

We rebooked an apartment almost immediately upon return from our stay there in June last year. Again it was for early June and four Guests. Cornish Gems called and cancelled less than two week... もっず芋る

䌁業が回答したした

5぀星のうち5の評䟡

We have stayed at the Dairy in St. Anthony. The views are unparalleled. It is quiet, serene and peaceful and relaxing. There are fabulous walks and beaches. We have done a different walk every day.... もっず芋る

䌁業が回答したした

5぀星のうち5の評䟡

We've just arrived back from our week long stay at Gwynndreth, Gwithian, Hayle. Our experience from start to finish was just amazing and exactly what we needed. The house and views were just breathtak... もっず芋る

䌁業が回答したした

5぀星のうち5の評䟡

Loved our first holiday with Cornish Gems. We stayed at Bosavallam, Nr Port Isaac. Absolute luxury. The nickel bath outside with views of trees was wonderfully relaxing. The whole property inside was... もっず芋る

䌁業が回答したした

䌁業情報

  1. 䌑暇斜蚭サヌビス

圓該䌁業による蚘述

A luxury portfolio of over 180 holiday cottages, homes and apartments located throughout Cornwall in prime locations.


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3.4

たあたあ

TrustScore 5段階評䟡の3.5

265件のレビュヌ

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3.4

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5぀星のうち5の評䟡

Fabulous cottage!

Appreciating that sometimes properties do not always meet expectations as advertised, you would be hard pushed to find fault with Trewartha Cottage. The owners live next door and take absolute pride in ensuring everything meets if not exceeds expectation. Fabulous cottage in a lovely location. Nice touch from Cornish Gems with day one check-in call.
Our only negative experience during our week in Cornwall were some locals who we witnessed being extremely abusive towards tourists. Cognsiant there are ongoing roadworks along the A30, tourists using google maps are being redirected through villages which undoubtedly creates frustration for local trades people. While a minority, they must not lose sight that the region is dependent upon tourism.

2023幎8月4日
自発的なレビュヌ
5぀星のうち5の評䟡

Location location location

Cornish Gems gave us the perfect base for a perfect holiday, with everything we needed and more, and in a beautiful location. The kids rated it 11/10! Would definitely recommend.

2023幎8月4日
自発的なレビュヌ
Cornish Gems ロゎ

Cornish Gems からの回答

Thank you so much for your kind words Robyn! We're so glad that you enjoyed your stay.

5぀星のうち5の評䟡

Great Holiday!

I booked a property for a family holiday this Summer with Cornish Gems last Autumn. Unfortunately the booked property was withdrawn early this year but a change of venue was handled promptly & smoothly. The communication regarding the holiday was efficient, the property itself was beautiful & the location great. All three generations had a great holiday!

2023幎7月28日
自発的なレビュヌ
Cornish Gems ロゎ

Cornish Gems からの回答

Hi Janet. Thank you for your kind words. We're so pleased that you enjoyed your stay. Hope to see you again soon.

5぀星のうち2の評䟡

Hir Barn - don't bother for this price

Overpriced. The barn was nice enough with some stunning features but for £6k for a week, tiny garden, (no jacuzzi like the neighbour) for 5 rooms, you expect the TV to work! No 'normal' i.e. normal digital TV, just various apps. If you don't have Netflix etc... dont bother trying. Additionally the internet was so bad, totally hit and miss the apps didn't work most of the time. No channel 4 app either. We went and bought a TV aerial to plug into the aerial socket on the wall and try and tune in digital TV but no joy - seems there isnt a aerial on the building! So for a very wet week, with kids stuck in the house, a very dismal and depressing experience.

Oh, and a side note, an AGA is hardly a great thing if you like to cook in the summer (and want the house to stay cool).. wouldn't cook anything when we arrived (turns out it was set to 2 out of 5), and upon turning up you sit there sweating all evening because you can't turn it down. Right under the master bedroom too so you get to sweat all night long.

Very frequent high end holiday user - first time I feel properly taken advantage of.

2023幎8月5日
自発的なレビュヌ
Cornish Gems ロゎ

Cornish Gems からの回答

Dear Jim,

Thank you for your review - we are sorry to hear that the property did not live up to your expectations and have of course fed this back to the owner.

Please do not hesitate to contact our Customer Services team via customerservices@cornishgems.com should you wish to discuss this further.

Kind regards,
Cornish Gems

5぀星のうち5の評䟡

We love Cornish Gems properties!

We have stayed at many Cornish Gems properties over the years due to the excellent customer service from the team at Cornish Gems, the standard of the properties, cleanliness, views, locations and more. Highlights were River House in Pentire, Molesworth Manor near Padstow and Ocean Villa in Carlyon Bay. All fantastic properties in great locations.
Ocean Villa was a stunning house close to the beach and the lovely town of Charlestown. The beds were incredibly comfortable, the cleanliness when we arrived was as if no one had ever stayed there, beach towels included, great kitchen with everything you need, lovely pool and garden area. We have booked Beach Barn in Newquay for next year. Thank you Cornish Gems for another memorable stay in Cornwall

2023幎7月21日
自発的なレビュヌ
Cornish Gems ロゎ

Cornish Gems からの回答

Hi Ellen! We're so pleased you love our Gems. Thank you for the kind word. We look forward to seeing you next time!

5぀星のうち5の評䟡

Lovely stay thank you

Oooohh we had a lovely week stay in Tyreen thank you 😊

It's a great sized stylish cottage over 3 floors (we had 5 people and a dog) and just a few steps from all St Ives has to offer. Comfy beds, rainfall showers and the separate basement lounge area was great for teenagers.

We parked in the Island car park and paid the £25 week fee to save using the included space which was further away. No car needed as you can walk everywhere.

Source Kitchen, One Fish Street, Porthminster Kitchen and St Eia cafe were our faves to eat.

Get up early before the crowds and you have the beaches to yourselves (even in summer hols). Less than 5 mins.walk from the cottage. Bamaluz - small and always dog 🐶 friendly, Porthgwidden - medium - best for morning swims, Porthmeor - large- best for body boarding and surf lessons.

Thanks again

Angela

2023幎7月22日
自発的なレビュヌ
Cornish Gems ロゎ

Cornish Gems からの回答

Hi Angela, we are so pleased you had a lovely stay and look forward to welcoming you back to Cornwall soon!

5぀星のうち1の評䟡

Merry Mead St Mawes - AVOID Cornish Gems

Merry Mead St Mawes: not as pictured (no outside dining facilities), swimming pool that wouldn’t stay heated so we barely used it, dangerous overheating in bathroom (was told the owner is aware - fix it then!) cracked window panes, coffee machine not working, grubby kitchenware, internet doesn’t reach/work in end bedroom, pool generator/fan placed on that bedroom wall which buzzes audibly all night, no storage for garden cushions so had to pile them up in bedrooms if it rained, £8 kids activity pack pre-ordered didn’t materialise until we got back home. Had to phone in and chase up faults all week - was told they hadn’t checked the property against the website photos! Certainly NOT worth £8000 for one week. Have had no update/response from owner or Cornish Gems despite chasing. Will never book with them again - total rip-off and no responsibility taken for any of the problems we encountered.

2023幎7月7日
自発的なレビュヌ
Cornish Gems ロゎ

Cornish Gems からの回答

Dear Debbie,

Thank you for your review and please accept our sincere apologies for the delay in coming back to you while we have been carrying out a full investigation and discussing the matter with you over email.

As previously discussed, your comments regarding the overall presentation of the property are disconcerting and steps have naturally been made to investigate and address the matters raised.

With regards to the pool temperature, we called the pool maintenance team for the property twice during your stay, and it was found there was no fault on both occasions. We do of course take your feedback regarding the water temperature on board, and hope this did not impact your stay too severely.

With regards to the outdoor furniture, we can only sincerely apologise that this wasn’t at the property during your stay, and have passed your concerns onto the owner so they may rectify this for future guests, or instruct us otherwise. As you were aware there has been a recent change in ownership of the property, however this is by no means an excuse and we will of course be making steps to sort this in a timely manner. Our apologies again for any inconvenience caused.

We have checked our logs relating to the overheating of the bathroom mirror and cannot find any evidence to suggest this is something either Cornish Gems or the owner was previously aware of. As soon as you advised us of the fault an engineer was called to address the issue. We can however see that the engineer had thought that isolating the mirror in question had resolved the matter and that you were happy to monitor this - our apologies if this was misinterpreted, and again, hope it did not have too much of a negative impact on your stay.

Please accept our apologies that you were disappointed with your recent stay with us and we hope our various communications over the last few weeks have helped allay some of the concerns raised. We do hope that despite the above, you feel you can use the £100 voucher we provided towards another stay in Cornwall soon.

With all good wishes,
Cornish Gems

5぀星のうち5の評䟡

Third visit using cornish gems

This was the third time using cornish gems all three properties we have stayed in have been lovely properties with quiet locations and offered everything we could ask for to make our stay comfortable, have already booked for next year. Thank you cornish gems for making our holiday breaks stress free

2023幎7月7日
自発的なレビュヌ
Cornish Gems ロゎ

Cornish Gems からの回答

Thank you Andrew, we are delighted you've had some lovely holidays with us!

5぀星のうち5の評䟡

This will always be our home from home


This will always be our home from home at Westhome in Carbis Bay as part of the Cornish Gem portfolio. A beautiful house with great provision and a super spot. Thank you to the owners and the great team at Cornish Gems once again.

2023幎7月14日
自発的なレビュヌ
Cornish Gems ロゎ

Cornish Gems からの回答

Thank you so much for your review Mike, we look forward to welcoming you to Cornwall again soon!

5぀星のうち5の評䟡

A Magical week

We had a magical week in Rosilian Hall. The house is outstanding, inside and out, in a beautiful location. The facilities kept all our large mixed age group very happy. Our second property from Cornish Gems and we hope to use them again.

2023幎7月6日
自発的なレビュヌ
Cornish Gems ロゎ

Cornish Gems からの回答

Hi William. We are so pleased that you had a lovely time staying at Rosilian Hall. We look forward to seeing you next time. All the best.

5぀星のうち5の評䟡

Amazing Cornish Gems

We recently used Cornish gems for our stay at merry mead in st mawes Cornwall. I cannot praise Cornish gens highly enough, from the booking process, to the arrival Information to the property itself which was the best rental we have ever stayed at in the U.K.
the quality of everything at merry mead was outstanding from the bedding to the towels, the kitchen equipment, the bathrobes etc it was like staying in a luxury hotel. The add on services they also free are fabulous including a food order via the good Cornish food company who delivered locally sourced high quality meat veg fruit fish etc on arrival day, we also received a gift voucher from Cornish gems for £70 to use against an order as a welcome gift. We also had the opportunity to have a guest chef which Cornish gems arrange arrive at the property and cook a gourmet dinner for the evening bringing ingredients creating an amazing meal on site for our guests before cleaning everything up and leaving. Such a fabulous and special evening.
In summary I would not hesitate to use Cornish gems again for my holiday in Cornwall, first rate in every detail thank you

2023幎6月30日
自発的なレビュヌ
Cornish Gems ロゎ

Cornish Gems からの回答

Dear Steve, thank you for sharing your review of Merry Mead, we're so pleased you had a fabulous time staying with us! And how lovely that you enjoyed your private dining experience. We would love you welcome you back to Cornwall very soon. Best wishes, the Cornish Gems team

5぀星のうち5の評䟡

Fabulous property and location 


This is our third holiday with Cornish Gems. Their customer service is excellent and the properties we’ve stayed in are fabulous. The location and views have been unbeatable. We’ve rebooked again for next year.

2023幎6月16日
自発的なレビュヌ
Cornish Gems ロゎ

Cornish Gems からの回答

Thank you for leaving this lovely review, Lynn. We are very happy to hear you have a great time and look forward to welcoming you back here again soon. Very best, Cornish Gems.

5぀星のうち5の評䟡

No 9 Salt St Ives

We had a great week at no 9 salt in St Ives. The property was very well furnished and a pleasure to stay in. The information from Cornish Gems was very good and we would use them and the property again.

2023幎6月10日
自発的なレビュヌ
Cornish Gems ロゎ

Cornish Gems からの回答

Thank you Susan, what a lovely review. We are delighted you had a lovely stay.

5぀星のうち5の評䟡

Cornish Gems

We have booked several holidays with Cornish Gems and would highly recommend them. They have a good range of high quality holiday lets and exceptional customer service. Their website is easy to use and property descriptions are accurate. When direct contact is needed to find a property their sales team are very helpful.

2023幎6月9日
自発的なレビュヌ
Cornish Gems ロゎ

Cornish Gems からの回答

Hi Colin, thank you for your kind review, we are so pleased that you have had such a positive experience with us. Many thanks, Cornish Gems

5぀星のうち5の評䟡

We had a great week at Ferry Cottage

We had a great week at Ferry Cottage. Beautifully furnished and decorated, and with a sweet courtyard garden that we sat out in. All just as the website had described it.
The booking process was straightforward and helpful, with parking arrangements made for us at a local car park.
We ordered a Cornish food box which was a real success. Everything fresh as could be, and chilled things already stowed in the fridge when we arrived. The chicken and bacon were excellent. Nice to support local producers - I will order one again next time I stay at a ‘Gem’!

2023幎5月13日
自発的なレビュヌ
5぀星のうち5の評䟡

Amazing quiet place.

Beautiful little fantastically furnished cottage in a quaint friendly village.
A proper relaxing experience.

2023幎5月20日
自発的なレビュヌ
Cornish Gems ロゎ

Cornish Gems からの回答

Thank you so much for your review, we are delighted that you had such a relaxing stay!

5぀星のうち3の評䟡

Could have been better

Spent a week at the Trick in Carbis Bay. First impression not good - the fridge hadn’t been cleaned also the gas hob - kitchen taps loose. On a positive note the location was great. Wouldn’t stay here again.

2023幎6月1日
自発的なレビュヌ
Cornish Gems ロゎ

Cornish Gems からの回答

Dear June,

Thank you for your feedback regarding your recent stay with us. We are of course very sorry to hear that you had cleanliness issues during your stay. This does not meet our high expectations and standards either, and so we will be following this up with the housekeeping team.

I can see from our call log that we called twice to check if everything was well upon your arrival, followed by a courtesy email, as we couldn't get through on the phone. Had our customer service team been aware of the issue upon arrival, we would of course have done all that we could to rectify it and ensure a lovely stay for you.

Once again, thank you very much for bringing these issues to our attention following your stay. If we can be of further assistance please do get in touch with us directly and we do hope to be able to welcome you back down to Cornwall in the future, and demonstrate our usual impeccable standards of cleanliness.

Best wishes,
Cornish Gems

5぀星のうち5の評䟡

The perfect cornish love nest. (Thats its name)

Just a very well presented cottage, clean with plenty of space. Very quite but just a 5 min drive to the beach.
Perfect if your looking to relax 👌

2023幎5月26日
自発的なレビュヌ
Cornish Gems ロゎ

Cornish Gems からの回答

Thank you so much for your review, we are glad you had a nice time and enjoyed being close to the beach! Best wishes, Cornish Gems

5぀星のうち5の評䟡

We had the best 7 days at the Calf


We had the best 7 days at the Calf house,
On arrival it was everything and more of what we had expected, absolutely beautiful cottage, hot tub, gorgeous bathroom...in a secluded spot ,really quiet too.
Only a short drive to either shops or the beach..,we love Cornwall and have already booked again for next year .
Thank you Gems

2023幎4月14日
自発的なレビュヌ
Cornish Gems ロゎ

Cornish Gems からの回答

Good afternoon Carol, thank you so much for taking the time to leave your glowing review, we are so delighted you enjoyed your first Cornish Gems experience with us and very much look forward to welcoming you back to The Calf House next year for even more Cornwall adventures. All the best, The Gems team.

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