Cosmetific レビュー 34

Cosmetific からの回答

2026年3月22日

Hi Sebastian,

We’re very sorry to hear about this situation and truly apologize for the negative experience. This is certainly not the experience we want for our customers.

Please share your order details with us so we can investigate thoroughly and work to resolve the issue for you as quickly as possible.

Best regards,
Cosmetific Customer Support

Cosmetific からの回答

2026年3月22日

Hi Harper,

Thank you so much! 😊 We’re so happy to hear that you’re enjoying it and feeling the refreshing, cooling effect.

Wishing you many lovely and relaxing moments using it enjoy! 🌸✨

Best regards,
Cosmetific Customer Support

Cosmetific からの回答

2026年4月7日

Dear Sara,

Thank you for sharing your experience with us.

We’re truly sorry to hear about the issues you encountered with your device, especially regarding its performance and battery after a short period of use. We completely understand how disappointing this must have been.

We also regret that your experience with our return policy left you feeling unsupported. Your feedback is very valuable to us, and we take it seriously as we continuously work to improve both our products and customer experience.

If you’re open to it, we would really appreciate the opportunity to review your case again and do our best to assist you. Please feel free to reach out to us directly — our team will be more than happy to support you.

Kind regards,
Cosmetific Team

Cosmetific からの回答

2026年4月7日

Dear Aline,

Thank you so much for your kind words — this truly means a lot to us!

We’re especially happy to hear that your package arrived safely and that Maria and Penelope were able to support you in a helpful and friendly way. We’ll be sure to share your feedback with them — it will make their day 😊

We hope you continue to enjoy your experience with the product over the coming weeks, and we’re always here if you need any support along the way.

Thank you again for your trust and recommendation 💛

Kind regards,
Cosmetific Team

Cosmetific からの回答

2025年12月9日

Hi David 💛

Thank you so much for your wonderful feedback! We’re really happy to hear that you’ve made the device part of your morning and night routine and that you’re already seeing visible results, especially that soothing light-and-vibration combo and the improvement in your jawline.

We truly appreciate your kind words about the design and ease of use as well. Enjoy it in good health and glowing days! ✨

Best regards,
Cosmetific Customer Support

Cosmetific からの回答

2026年4月7日

Dear Klara,

Thank you so much for your lovely feedback!

We’re really happy to hear that you’re enjoying the quality and that it fits perfectly into your camper lifestyle 🚐 That’s exactly the kind of experience we aim to create.

Wishing you many more great moments using it on your journeys, and if you ever need any support, we’re always here for you.

Kind regards,
Cosmetific Team

Cosmetific からの回答

2025年12月9日 に更新

Hi Linda!

Thank you so much for your wonderful review 🙏 We're really happy to hear that our customer service and delivery updates made a good impression. It’s great to know that you’re pleased with your first session and the item itself.

Enjoy it, wishing you lovely days using it! 💛

Hi David 💛

Thank you so much for your wonderful feedback! We’re really happy to hear that you’ve made the device part of your morning and night routine and that you’re already seeing visible results, especially that soothing light-and-vibration combo and the improvement in your jawline.

We truly appreciate your kind words about the design and ease of use as well. Enjoy it in good health and glowing days! ✨

Best regards,
Cosmetific Customer Support

Cosmetific からの回答

2026年4月7日

Dear Noor,

Thank you so much for sharing your detailed experience with us!

We’re really happy to hear that you’re enjoying the product and already seeing positive effects after using it for a week — that’s wonderful to know 😊

We also appreciate you pointing out the detail regarding the control button covering. Feedback like this helps us improve our quality and packaging, and we’ll make sure to pass it along to our team.

Wishing you continued great results with your routine, and please don’t hesitate to reach out if you ever need any support.

Kind regards,
Cosmetific Team

Cosmetific からの回答

2026年4月7日

Sevgili Karen,

Geri bildiriminizi paylaştığınız için teşekkür ederiz.

Ürün orijinalliği ve müşteri deneyimiyle ilgili iddiaları çok ciddiye alıyoruz. Tüm Cosmetific ürünlerinin kalite ve marka standartlarımıza uygun olarak üretildiğini ve dağıtıldığını açıklığa kavuşturmak isteriz.

Deneyiminizin beklentilerinizle örtüşmediğini duyduğumuza üzgünüz. Bu, sunmayı hedeflediğimiz deneyimi yansıtmamaktadır.

Uygunsanız, sipariş detaylarınızla birlikte destek ekibimizle doğrudan iletişime geçmenizi rica ederiz; böylece durumunuzu inceleyebilir ve uygun desteği sağlayabiliriz.

Saygılarımızla,
Cosmetific Ekibi

Cosmetific からの回答

2026年4月7日

Dear Evy,

Thank you so much for your feedback!

We’re really glad to hear that our team was able to support you quickly and provide a replacement. While we’re sorry that you experienced an issue with the massage function, it means a lot to us that the situation was resolved to your satisfaction.

Providing fast and helpful support is very important to us, and your experience is exactly what we aim for.

If you ever need anything in the future, we’re always here for you.

Kind regards,
Cosmetific Team

Cosmetific からの回答

2026年4月7日

Dear Leah,

Thank you for sharing your feedback.

We’re sorry to hear that your order did not meet your expectations. This is not the standard of product quality or service we aim to provide.

We would appreciate the opportunity to review your case further. If you’re open to it, please reach out to our support team with your order details so we can look into this and assist you accordingly.

Kind regards,
Cosmetific Team

Cosmetific からの回答

2026年4月7日

Dear Kyna,

Thank you for sharing your experience.

We’re sorry to hear about the difficulties you encountered with the delivery and follow-up process. We understand how frustrating this situation must have been, especially when you were looking forward to trying the product.

While shipping is handled by third-party carriers, we agree that the overall experience should be clear and well-managed. This is not the level of service we aim to provide.

If you’re open to it, we would appreciate the opportunity to review your case further. Please feel free to contact our support team with your order details so we can look into this and assist you accordingly.

Kind regards,
Cosmetific Team

Cosmetific からの回答

2026年4月7日

Dear Kristy,

Thank you for sharing your feedback.

We’re sorry to hear about the issue you experienced with charging and device performance. This is not the standard we expect from our products, and we understand how frustrating it must be to receive a device that is not functioning properly.

If you’re open to it, we would appreciate the opportunity to review your case in more detail. Please feel free to contact our support team with your order information so we can assist you accordingly.

Kind regards,
Cosmetific Team

Cosmetific からの回答

2026年4月7日

Dear Kelsey,

Thank you so much for sharing your experience!

We’re really glad we were able to resolve the issue quickly and get a new device to you. While we’re sorry for the initial inconvenience, it means a lot to us that you’re still excited to try the Glow Touch.

We hope you achieve the amazing results you’re looking forward to, and if you need any support along the way, we’re always here for you.

Kind regards,
Cosmetific Team

Cosmetific からの回答

2026年4月7日

Dear Rita,

Thank you for sharing your feedback.

We’re sorry to hear about the delays and the experience you’ve had while trying to resolve this situation. We understand how frustrating it must be to wait this long and not receive clear updates.

This is not the level of service we aim to provide. We would appreciate the opportunity to review your case again and ensure it is handled properly.

If you’re open to it, please contact our support team with your order details so we can look into this further and assist you accordingly.

Kind regards,
Cosmetific Team

Cosmetific からの回答

2026年4月7日

Dear Zara,

Thank you for taking the time to share your experience.

We take concerns regarding orders, cancellations, and billing very seriously. We would like to clarify that all orders and cancellation requests are handled in line with our policies, which are designed to be clearly communicated at the time of purchase.

We’re sorry to hear that your experience did not meet your expectations, particularly regarding the timing of your request and the follow-up communication.

We would appreciate the opportunity to review your case in detail and provide further clarification. If you’re open to it, please contact our support team with your order information so we can look into this and assist you accordingly.

Kind regards,
Cosmetific Team

Cosmetific からの回答

2026年4月9日

Hi Charlotte,

We’re very sorry to read about your experience and understand how frustrating this situation must have been.

Please note that we take claims regarding non-delivery very seriously and always aim to review such cases carefully based on the information provided by the shipping carrier. We also recognize that delays and unclear delivery confirmations can create a very disappointing experience.

While this situation dates back some time, we want to emphasize that we always strive to handle these matters fairly and support our customers whenever possible.

Kind regards,
Cosmetific Support Team

Cosmetific からの回答

2026年4月9日

Hi Pauline,

We’re sorry to read about your experience and understand how concerning this must have felt at the time.

We always aim to respond to our customers as quickly as possible and keep them informed throughout the order process. However, we recognize that delays in communication or shipping updates can create a negative impression, and we take this feedback seriously.

While this situation dates back some time, we want to emphasize that we continuously work on improving both our response times and shipping communication to ensure a smoother experience for our customers.

Kind regards,
Cosmetific Support Team