Cosmotown レビュー 

Cosmotown からの回答

2024年4月2日

Dear Mohsin,

After reviewing your concern, the custom nameserver setup on your VPS failed due to an IP address propagation issue. We've provided guidance on setting up custom nameservers and advised you to seek assistance from your VPS provider. It would be inappropriate to hold us responsible for your website's downtime, as our services are limited to domain registration and do not include hosting provisions.

Best regards,
Cosmotown Team

Cosmotown からの回答

2024年3月27日

Dear Vạn Trạch Hội Đồng Hương,

We apologize for the delay in response. We have addressed your concern and reverted the DNSSEC configuration that you made, which caused the nameserver propagation issue.

Best regards,
Cosmotown Team

Cosmotown からの回答

2024年3月18日

Dear Tamunokuro,

Thank you for your valuable feedback! We're glad to hear that you found our Customer Support service to be quick. If you have any further questions or concerns, feel free to reach out to us anytime.

Best regards,
Cosmotown Team

Cosmotown からの回答

2024年2月27日

Dear Csongor,

Thank you for sharing your feedback. We sincerely apologize for the delay in our response, as we are currently experiencing a high volume of tickets. Your concern has been addressed, and we kindly ask you to review our reply in the ticket you submitted. Should you have any further concerns or questions, please feel free to contact us again.

Best regards,
Cosmotown Team

Cosmotown からの回答

2024年2月2日

Dear Faizan,

We appreciate your valuable feedback and would like to extend our sincere apologies for any inconvenience you may have experienced. We would like to inform you that a member of our support team has already initiated contact with you regarding your concern. Please take a moment to review your ticket, and rest assured that we are fully committed to resolving the issue promptly.

Thank you for your understanding and patience.

Best regards,
Cosmotown Team

Cosmotown からの回答

2024年2月1日

Dear Saravanan, I am glad you were able to re-register your domain. The domain was expired on 11-13-2023 and was deleted on 12-24-2023. Please understand that currently Cosmotown has 40 days of renewal grace period which is 10 days longer than other registrars. Please let us know if need further assistant. Thank you.

Cosmotown からの回答

2024年1月15日

Dear AnyJive,

Thank you so much for taking the time to share your positive experience with Cosmotown. We greatly appreciate your long-term partnership with us!

We're thrilled to hear that our support team was able to promptly assist you with the "_dmarc" subdomain verification issue and that you found our explanations helpful. Your feedback is valuable, and we're grateful for your understanding as we work to improve our services.

We also appreciate your mention of our fairly priced domain services, convenient DIY admin options, and our commitment to responsive support. Your satisfaction is our priority, and we're delighted to have you as a happy customer.

If you ever have further questions or need assistance, please don't hesitate to reach out. We look forward to continuing to serve you! ✌🏻

Best regards,
Cosmotown Team

Cosmotown からの回答

2024年1月15日

Dear Spider,

We sincerely apologize for any inconvenience you may have experienced. We value your feedback and would like to address your concerns promptly.

To provide you with the best assistance, could you please send us an email at support@cosmotown.com with more details regarding your issue? Our dedicated support team is ready to investigate and resolve any issues you may be facing.

Thank you for bringing this to our attention, and we appreciate your understanding.

Best regards,
Cosmotown Team

Cosmotown からの回答

2024年1月12日

Dear Aeon,

I sincerely apologize for the delayed response and any inconvenience caused. I understand the gravity of the situation you've brought to our attention.

I want to assure you that we take matters of impersonation and fraudulent behavior seriously. Your concerns have been noted, and we appreciate you taking the time to reach out to us.

In order to expedite the resolution process, I recommend checking the ticket you submitted through our Zendesk support site. We have responded to the ticket. Please review our response and provide any additional information or clarifications necessary to proceed with the necessary actions.

Best regards,
Cosmotown Team

Cosmotown からの回答

2024年1月9日

Dear Mukhtar,

Thank you for your 5-star review and for bringing the coupon matter to our attention. We appreciate your positive feedback regarding our .com pricing.

Regrettably, the $2.79 coupon is no longer available. However, we value your feedback, and we'll certainly consider such offerings in the future to enhance our services.

If you have any other questions or if there's anything else we can assist you with, please feel free to reach out. We're here to help!

Best regards,
Cosmotown Team

Cosmotown からの回答

2024年1月7日

Dear Dinesh,

Thank you for your kind words! We're thrilled to hear that you find us to be a good domain registrar. Providing excellent service is our priority, and your positive feedback motivates us to continue delivering the best for our customers.

If you have any suggestions or if there's anything specific you appreciate about our services, feel free to let us know. We appreciate your trust in us and look forward to serving you even better in the future.

Best regards,
Cosmotown Team

Cosmotown からの回答

2024年1月6日

Dear Nguyen,

We sincerely apologize for any inconvenience you may have encountered during your recent interaction with our services.

To address and resolve your support query promptly, could you please provide us with the ticket number associated with your concern? This will enable us to conduct a thorough investigation into the matter and ensure a swift and effective resolution.

Thank you for your understanding and cooperation. We are committed to ensuring your satisfaction, and we appreciate the opportunity to rectify any issues you may have faced.

Best regards,
Cosmotown Team

Cosmotown からの回答

2024年1月2日

Dear Herrera,

Thank you for bringing this to our attention. We apologize for any inconvenience you've experienced. To assist you promptly, could you please provide us with your ticket number? We'll investigate and ensure a swift resolution for your domain renewal.

Cosmotown からの回答

2024年1月2日

Hello,

Thank you for your kind words! We're thrilled to hear that you find Cosmotown to be the best domain provider and that our team has been very helpful. If you have any further feedback or suggestions, feel free to share. We appreciate your support!

Cosmotown からの回答

2023年12月12日 に更新

Dear Saket,

I can confirm that triphobo.net has been suspended following our investigation. However, regarding the other domain (triphobo.travel), please note that it is not affiliated with us.

Thank you for your understanding.
---------------------------------------------------------------------------
Dear Saket,

Thank you for promptly submitting evidence to support your claim.

Our support team has taken appropriate measures in response to the information provided regarding the domain. For further details, please refer to their response.

We appreciate your patience as we address this matter and thank you for your cooperation.

----------------------------------------------------------------
Dear Saket,

We regret to inform you that, after a thorough examination of the domain name in question, it has come to our attention that there is presently no content accessible on the reported websites.

It is imperative to highlight that our established protocol strictly refrains from suspending domain names unless there is concrete evidence substantiating their misuse. Regarding the current status of the domain name, we are equipped to take corrective measures exclusively when a formal Uniform Domain-Name Dispute-Resolution Policy (UDRP) dispute is formally filed through the appropriate UDRP organization.

Should you have other concerns, please do not hesitate to contact our support team.

If you have any additional concerns or inquiries, please feel free to reach out to our dedicated support team.

Cosmotown からの回答

2023年12月5日

Hello,

We deeply regret the inconvenience you've encountered with our support services, and we sincerely apologize for any frustration this may have caused. Recognizing the importance of timely assistance, we acknowledge that we have not met your expectations, and for that, we are truly sorry.

Please be assured that we are actively addressing the support ticket backlog, and our dedicated team is committed to resolving inquiries within a timeframe of 24-48 hours. Your feedback is invaluable to us, and we are fully committed to enhancing our support processes to ensure a more seamless experience for all our customers.

Upon thorough investigation, it has come to light that the domain name, upon renewal, was promptly released from suspension. However, we identified a disconnect between your domain and website, originating from your DNS provider not being recognized as the authoritative nameserver for your domain.

Cosmotown からの回答

2023年11月20日

Dear Aditya,

Thank you so much for taking the time to share your positive experience with us! We're thrilled to hear that you found our support helpful and our prices reasonable. We strive to provide excellent service to our customers, and it's always rewarding to receive such positive feedback. If you have any further comments or suggestions, feel free to let us know. We truly appreciate your recommendation and look forward to continuing to meet your domain registration needs.

Cosmotown からの回答

2023年11月20日

Dear Alessio,

We apologize for any delay in our response. We have addressed your ticket inquiry regarding your domain name, which is currently using a different DNS provider. We understand that you are trying to manage your records through our DNS. If you have any further questions or need additional assistance, please feel free to let us know. We appreciate your understanding and patience.

Cosmotown からの回答

2023年11月5日

Dear Steven,

We sincerely apologize for the inconvenience you experienced with the domain transfer and the lack of responsiveness from our help desk. Your concern has not gone unnoticed, and we have taken immediate steps to address it.

Regarding the domain pricing increase, we understand your frustration, and we want to clarify that the price adjustment is due to changes in the domain registry's pricing structure. These adjustments are beyond our control, and we are committed to offering the best value to our customers within the constraints imposed by the registry.

We value your feedback and will continue to work on improving our services to ensure a smoother and faster experience for you. If you have any further questions or require assistance, please do not hesitate to reach out to our support team.

Thank you for your understanding and patience.

Cosmotown からの回答

2023年10月8日

Dear Ian,

Thank you so much for your kind words! We're thrilled to hear that you had a great experience with Cosmotown. If you ever need assistance in the future, don't hesitate to reach out. We're here to help!