The Cotswold Company - Harpenden レビュー 

125
TrustScore 5段階評価の5

4.8

High Street 16, AL5 2TD Harpenden, England, GB


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レビュアーのコメントを見てみましょう

5つ星のうち5の評価

All the staff we have have been extremely helpful, their advice has demonstrated their knowledge of your products. Our items have only just been ordered so cannot comment on the delivery service.

5つ星のうち5の評価

We recently purchased a sofa from The Cotswold Company and are very happy with our purchase. The staff in store were very knowledgeable and helped us find the right sofa for us. Delivery was on time... もっと見る

企業が回答しました

5つ星のうち5の評価

Nice products, very helpful service at the Harpenden branch. Delivery was fantastic, done by Nick and Bills, very courteous and tidy. Would recommend!

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5つ星のうち4の評価

I'm very pleased with the quality of my sofabed. The delivery was on time and the delivery men were helpful, efficient and polite. I was not very impressed with having to put the bed assembly into th... もっと見る

企業が回答しました


企業情報

  1. 寝室家具店
  2. 家具店
  3. リビングルーム用家具の店

当該企業による記述

We make timeless, rural classics for people whose hearts are in the country. Our furniture and everything we do is inspired by our roots; The Cotswolds.

Who are The Cotswold Company?

当該企業による記述

Beautiful Products
Everything with The Cotswold Company name on it is thoughtfully designed, carefully crafted and built to last. From British-made upholstery, the highest quality dining tables, wardrobes and storage solutions to our extensive range of home accessories.
A responsible business
We’re reducing our waste, energy use and carbon footprint business-wide, wherever we can. And we’re committed to doing better and better each and every year ahead.
Quality you can trust
Since our beginning, we've prided ourselves in combining traditional techniques, modern innovation and the finest materials to bring you our Signature Cotswold Quality. Something which remains the same, today.

連絡先

  • High Street 16, AL5 2TD, Harpenden, England, 英国

  • 01727 798471

4.8

優良

TrustScore 5段階評価の5

125件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

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Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。

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レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

4.8

すべてのレビュー

(125)

過去12か月のレビュー数: 5,341

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Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

Was served by Harsha in the Harpenden…

Was served by Harsha in the Harpenden Branch and she was extremely knowledgeable and helpful . A very good experience , will be going back to order more in the future and will endeavour to be served by her again

2026年6月13日
自発的なレビュー
The Cotswold Company - Harpenden ロゴ

The Cotswold Company - Harpenden からの回答

Good afternoon Debra Borlase,

We are so pleased to hear you had such a positive experience with our team member. We appreciate your kind words and look forward to seeing you again!

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

5つ星のうち5の評価

Friendly, helpful staff.

As soon as you walk through the door you are greeted by member of staff. Without any pressure staff will help you look for items we were searching for. They offered advice and even told us about a sale that was taking place in store. The store itself is beautiful played out, with furniture and furnishings with every item put together really well. They definitely should offer an interior design service, if they don't already!

2026年6月13日
自発的なレビュー
5つ星のうち5の評価

Fantastic store. Quality products and the staff were courteous and fun.

The staff were courteous and fun.
They explained everything very clearly.
Particularly Mark-Anthony, who is relatively new to the Cotswold store, but will be an asset to them

2026年6月5日
自発的なレビュー
The Cotswold Company - Harpenden ロゴ

The Cotswold Company - Harpenden からの回答

Good afternoon Colet Kiss,

We're happy to hear our staff were courteous and clear in their explanations. We appreciate your positive feedback!

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

5つ星のうち5の評価

Great experience with Charlotte

Charlotte went above and beyond to assist my husband and I in the purchase of our new ottoman bed. We had and initial video call where she showed us the bed. She then followed up via email as we had several questions. She's always replied kindly and promptly. The service with Cotswold has been outstanding so far. We can't wait for our new bed to be delivered!

2026年6月5日
自発的なレビュー
The Cotswold Company - Harpenden ロゴ

The Cotswold Company - Harpenden からの回答

Good morning Claudia Pi,

We are so pleased to hear about your excellent experience with our team member and us. We are glad we could assist you so effectively and appreciate your kind words. We hope you love your new bed!

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

5つ星のうち5の評価

Extremely helpful staff

We had a very warm welcome at the Harpenden store. We told Harsha what we were looking for and she was extremely helpful and our transaction was dealt with quickly and in a very professional manner.

2026年6月4日
自発的なレビュー
The Cotswold Company - Harpenden ロゴ

The Cotswold Company - Harpenden からの回答

Good morning Mr Attwood,

We're so glad you had a warm welcome and found our team extremely helpful. It's wonderful that your transaction was quick and professional. Thank you for your positive feedback!

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

5つ星のうち5の評価

Great customer service

Great customer service. Nancy was very helpful and helped me to make my choice of furniture.

2026年6月2日
自発的なレビュー
The Cotswold Company - Harpenden ロゴ

The Cotswold Company - Harpenden からの回答

Good morning Karen S,

We are so glad our team provided such helpful service. We appreciate your kind words!

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

5つ星のうち5の評価

The quality of furniture received from…

The furniture received from the Cotswold Company is great quality. I ordered two Chester wardrobes (white & dove grey) along with two Chester draws, three bedside tables and a lovely linen basket. The wardrobes were assembled by Scott & Vasco two really nice guys who were friendly, professional and polite. They assembled the wardrobes perfectly. The furniture items look fantastic. Great job guys, it was a pleasure meeting you both. Thank you.
I would definitely recommend the Cotswold company for their high quality furniture pieces and efficient and accommodating staff (at all levels).

2026年5月26日
自発的なレビュー
The Cotswold Company - Harpenden ロゴ

The Cotswold Company - Harpenden からの回答

Good afternoon Amanda Grier,

We are delighted to hear you are pleased with the quality of your furniture and that our team provided such excellent service. It's wonderful to know you are happy with how everything looks. Thank you for your kind feedback and recommendation.

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

5つ星のうち5の評価

Made two visits to the store to choose…

Made two visits to the store to choose and order bedroom furniture. We were served by Harsha and Charlotte, who were very helpful and knowledgeable.
Excellent and friendly customer service.

2026年5月23日
自発的なレビュー
The Cotswold Company - Harpenden ロゴ

The Cotswold Company - Harpenden からの回答

Good afternoon Chris Marven,

We're happy to hear you had such a positive experience in our store. We appreciate your kind words about our team's excellent service.

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

5つ星のうち5の評価

Excellent service

Plenty of notice regarding arrival time.
Ryan and Bernard were excellent, table was brought through narrow hall with care. Assembly was efficient and quick with minimal disruption. .

2026年5月21日
自発的なレビュー
The Cotswold Company - Harpenden ロゴ

The Cotswold Company - Harpenden からの回答

Good afternoon Deborah O'Toole,

We appreciate you sharing your experience. We're happy to hear that you received plenty of notice and that our team handled the delivery and assembly with care and efficiency.

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

5つ星のうち5の評価

Nancy was very helpful and worked out a…

Nancy was very helpful and worked out a reasonable discount.

2026年5月20日
自発的なレビュー
The Cotswold Company - Harpenden ロゴ

The Cotswold Company - Harpenden からの回答

Good afternoon Keith,

We are so glad our team could assist you. Thank you for your kind words!

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

5つ星のうち5の評価

Great Customer Service

Nancy was really knowledgeable & helpful. She showed various alternatives which helped to make the decision easier. The store had a great selection of furniture. There was an early delivery date which was also great.

2026年5月18日
自発的なレビュー
The Cotswold Company - Harpenden ロゴ

The Cotswold Company - Harpenden からの回答

Good afternoon DN,

We appreciate your feedback! We're happy to hear our team member was knowledgeable and helpful, making your decision easier. We're also glad you enjoyed our selection and early delivery.

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

5つ星のうち5の評価

Ruby was brilliant

Ruby was brilliant, welcoming and knowledgeable but also allowed us space and time to look around and wander.

2026年5月16日
自発的なレビュー
The Cotswold Company - Harpenden ロゴ

The Cotswold Company - Harpenden からの回答

Good afternoon Amber,

We're so glad you enjoyed your visit and appreciated our team member's approach. Thank you for your wonderful feedback!

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

5つ星のうち4の評価

Great sofabed but required assembly.

I'm very pleased with the quality of my sofabed. The delivery was on time and the delivery men were helpful, efficient and polite.
I was not very impressed with having to put the bed assembly into the sofa frame - it was quite difficult and we could have been injured. I think it should come assembled, with less packaging.

2026年5月7日
The Cotswold Company - Harpenden ロゴ

The Cotswold Company - Harpenden からの回答

Good afternoon customer,

Thank you for taking the time to share your feedback with us. We’re delighted to hear that you’re very pleased with the quality of your sofabed and that the delivery team provided a helpful, efficient and polite service.

We are sorry to hear that assembling the bed mechanism into the sofa frame proved difficult and caused concern. We completely understand your comments regarding safety, packaging and your preference for the item to arrive pre-assembled.

Please be assured that your feedback has been raised with our Logistics Team for review, as we are always looking at ways to improve both our products and the customer experience.

Thank you again for your valuable feedback and for bringing this to our attention.

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

5つ星のうち5の評価

Excellent customer service from Harsha…

Excellent customer service from Harsha who was so patient and helpful in helping us arrive at a decision when we realised our furniture wasn’t quite right. She was flexible, suggested options and then efficiently organised a return/re-order. So grateful.

2026年4月26日
自発的なレビュー
The Cotswold Company - Harpenden ロゴ

The Cotswold Company - Harpenden からの回答

Good afternoon Hilary Birt,

We appreciate you sharing your experience. We're happy to hear that our customer service was excellent and that you were helped in making a decision. It's great that options were suggested and a return/re-order was efficiently organised.

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

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