All went well, the “up to 40%” discount equated to £200 over an extending dining table, a grande dresser and 4 upholstered dining chairs so somewhat disappointing. Then we agreed a delivery date of... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
I was given a delivery date and a three hour slot during which the item would arrive. On the day itself a specific time was given and the van arrived on time. Ryan and Chris were polite, friendly and... もっと見る
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We were welcomed to the store, given time to look around and when we indicated that we had some questions Paul(Foxall) was really helpful. He had plenty of time for me, answered questions, made sugge... もっと見る
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We sales guy (Paul) recognised us from previous purchases and visits over recent years. Very helpful and informative. Good advice on (not) paying extras to have the unit built up for us as it wa... もっと見る
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企業情報
当該企業による記述
We make timeless, rural classics for people whose hearts are in the country. Our furniture and everything we do is inspired by our roots; The Cotswolds.
Who are The Cotswold Company?
当該企業による記述
- Beautiful Products
- Everything with The Cotswold Company name on it is thoughtfully designed, carefully crafted and built to last. From British-made upholstery, the highest quality dining tables, wardrobes and storage solutions to our extensive range of home accessories.
- A responsible business
- We’re reducing our waste, energy use and carbon footprint business-wide, wherever we can. And we’re committed to doing better and better each and every year ahead.
- Quality you can trust
- Since our beginning, we've prided ourselves in combining traditional techniques, modern innovation and the finest materials to bring you our Signature Cotswold Quality. Something which remains the same, today.
連絡先
Parade 35-37, CV32 4BL, Royal Leamington Spa, England, 英国
- 01926 956540
4.7
優良
110件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
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Jemaine and Doug were excellent today
Jemaine and Doug were excellent today, even though they had to divert to a different address to complete our delivery. Really good service.
2025年10月16日
自発的なレビュー
The Cotswold Company - Leamington Spa からの回答
Good afternoon Julian Rice,
We're happy to hear that the delivery service was really good, even with the address change. We appreciate you taking the time to leave us this positive feedback!
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Absolutely amazing !!
Absolutely amazing !!! Spoke to a lovely man via mic cam .. made me feel so reassured as I am rubbish at ordering on the internet being oap !!! lol .. sorted it all out with lovely kindness x
2025年10月14日
自発的なレビュー
Good Quality Product & Excellent Service
The service in the Leamington store was very friendly and helpful. We ordered two oak style bedside cabinets, which were very reasonably priced. Advised that the lead time was up to 5 weeks, but goods were delivered in just 2 weeks.
Very happy with the quality and condition of the units, and the delivery (via APC, again the driver was very polite and helpful), was prompt within the allotted timeframe, with excellent communication throughout.
Would definitely recommend.
2025年10月3日
自発的なレビュー
Chester Classic cream dining table
We are extremely disappointed with Cotswold Company. We bought a dinner table expecting quality and durability, but instead we got a product that has not held up to normal household use. When we reported the damage, they sent out a restoration team, only to come back with a report blaming us for “moisture damage” and “improper care.”
This is completely unacceptable. We take very good care of our furniture — and for a company that claims to sell “quality” products, hiding behind excuses and refusing to take responsibility shows exactly the opposite. Instead of standing by their product, they brushed us off and told us to read their “care guides.”
A company that sells expensive furniture should have much higher standards for both their products and their customer service. Unfortunately, Cotswold Company has failed on both counts. Poor quality, poor service, and zero accountability. I would strongly advise others to think twice before buying from them.
2024年10月1日
自発的なレビュー
The Cotswold Company - Leamington Spa からの回答
Good morning Sevtap Dallaway,
Thank you for taking the time to share your feedback. I am very sorry to hear of your disappointment and the frustration this situation has caused. I truly appreciate how inconvenient this must have been for you.
Following your report of the issue with your Dining Table, we arranged for an independent third-party restoration company to carry out a full inspection. Their findings confirmed that the concerns raised were the result of wear and tear, rather than a manufacturing defect. Unfortunately, this type of damage does not fall within the scope of our 15-year guarantee, which is why we are unable to offer further support on this occasion.
I completely understand that this is not the outcome you were hoping for, and I am sorry we could not provide a resolution that met your expectations. Please be assured that we value your feedback, and it has been noted and shared with our wider team.
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
I called in to buy a rug
I called in to buy a rug, the lady who served me said she would get the samples.. she checked the stock and ordered it for me.
She said she would waiver the delivery charge as I couldn’t collect it from the store so we was very happy with the service received.
2025年9月28日
自発的なレビュー
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