Ordered a bed and some bedside tables, and was impressed by the quality and the service. Shop staff were friendly, the quality of the items is good and where assembly was needed it was straightforward... もっと見る
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After visiting the store a couple of weeks ago we decided to return an order instore rather on the online because the staff was so helpful. They were really knowledgeable and talked us through the wh... もっと見る
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The products and delivery were very good. Unfortunately we discovered two chairs with serious cracks on the inside of the feet (not immediately apparent). On the plus side they were replaced fairly... もっと見る
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Saffron was very helpful and answered all our questions. Made the whole experience a pleasure and was quite happy to place an order with her. It's nice to go into a shop and feel welcome with staff th... もっと見る
企業情報
当該企業による記述
We make timeless, rural classics for people whose hearts are in the country. Our furniture and everything we do is inspired by our roots; The Cotswolds.
Who are The Cotswold Company?
当該企業による記述
- Beautiful Products
- Everything with The Cotswold Company name on it is thoughtfully designed, carefully crafted and built to last. From British-made upholstery, the highest quality dining tables, wardrobes and storage solutions to our extensive range of home accessories.
- A responsible business
- We’re reducing our waste, energy use and carbon footprint business-wide, wherever we can. And we’re committed to doing better and better each and every year ahead.
- Quality you can trust
- Since our beginning, we've prided ourselves in combining traditional techniques, modern innovation and the finest materials to bring you our Signature Cotswold Quality. Something which remains the same, today.
連絡先
Sheep Street, GL54 1HQ, Stow-on-the-Wold, England, 英国
- 01451 828 185
4.8
優良
312件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
We love Cotswold Company!
We love the Cotswold Company showroom in Stow. The furniture is beautiful and the staff are really nice. We’ve ordered bedside lockers from Cotswold Company and most recently we bought a table and chairs. All the furniture is amazing quality and looks really stylish. The delivery process was also really smooth. Siu-Pai and Matt S. delivered our furniture and assembled it very quickly and without any issues. They were very respectful of our home and really nice to chat with.
Overall I’d recommend Cotswold Company 100%. We’re already planning our next purchase.
2026年2月13日
自発的なレビュー
The Cotswold Company - Stow-on-the-Wold からの回答
Good afternoon Anonymous,
We appreciate your positive feedback about our showroom and furniture quality. We're happy you found the delivery and assembly process smooth. It's great to hear the team was respectful and helpful. Thank you for the recommendation; we look forward to your next purchase.
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Looked after by Jo Hackney
Looked after by Jo Hackney. Very sympathetic and attentive service. Came up with exactly what we wanted. Loved the total set up which gave us a lot of food for thought. Prices all within a good range for the products we needed. Thanks
2026年2月21日
自発的なレビュー
The Cotswold Company - Stow-on-the-Wold からの回答
Good afternoon Nicholas Gale,
We're happy to hear about the sympathetic and attentive service you received. It's great that we could provide exactly what you wanted, with prices in a good range. Thank you for your feedback.
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
A job very well done!
We took delivery of a number of items on a rainy day and were very happy with the service provided by Morgan, Kain, Adam and Matty who all ensured that they didn’t walk through our property in wet shoes. There was one item that had to be returned as consequence of it being faulty, nonetheless, our overall experience of this company and the quality of both its service and its goods remains extremely favourable!
G&H
2026年2月20日
自発的なレビュー
The Cotswold Company - Stow-on-the-Wold からの回答
Good afternoon Gary Masters,
We appreciate your positive feedback! We're happy to hear that the delivery team was considerate on a rainy day. We acknowledge there was an issue with one item, and we're glad that your overall experience with our service and products remains favourable. Thank you!
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Good quality product delivered on time…
Good quality product delivered on time and with care by Gary and Matt.
2026年2月20日
自発的なレビュー
The Cotswold Company - Stow-on-the-Wold からの回答
Good afternoon Roger Mashford,
We're happy to hear that you received a good quality product delivered on time and with care. Thank you for your positive feedback!
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Excellent service. Wonderful showroom.
The showroom allowed us to physically see and touch to assist in our choices. The environment is extremely pleasant and relaxed. The team were not at all pressurised but assisted whenever information was required. Paul was exceptional - we bought more than we originally intended through his kindness and patience. A joyous experience!
2026年2月19日
自発的なレビュー
The Cotswold Company - Stow-on-the-Wold からの回答
Good afternoon Rich,
We're happy you found our showroom helpful and the team supportive. It's great to hear that their assistance, kindness, and patience enhanced your experience. Thank you for sharing your positive feedback!
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Friendly
Friendly, helpful and experienced staff.
Well appointed showroom with quality furniture.
Order delivered today (19/02/2026) by Ian and Bryan, they unpacked, put the items in place and removed all the packaging with smooth professionalism.
2026年2月12日
自発的なレビュー
The Cotswold Company - Stow-on-the-Wold からの回答
Good morning Steve Green,
We appreciate your feedback. We're happy to hear that you found our staff friendly, helpful, and experienced, and that our showroom displayed quality furniture. We're glad the delivery team professionally unpacked and placed your order, removing all packaging.
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Beautiful furniture and well made
Beautiful furniture and well made. Delivery went well thanks to Ian and Bryant. Unpacked in the chosen rooms, built furniture and took the cardboard. Thanks guys.
2026年2月19日
自発的なレビュー
The Cotswold Company - Stow-on-the-Wold からの回答
Good afternoon Marion Main,
We're happy to hear that you find our furniture beautiful and well-made. We appreciate your positive feedback regarding the delivery, including the unpacking and assembly.
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Beautiful table and chairs ordered online
From ordering to delivery the Cotswolds company were brilliant. I ordered a table and chairs online and via video call Majbritt Cook helped me see what it would look like. I had a couple of questions and she rang me back promptly. She was extremely efficient and helpful in helping me make my choice. Will definitely make purchases from the Cotswolds again. Really pleased with my table and chairs. Great delivery men, caring and respectful.
2026年2月16日
自発的なレビュー
The Cotswold Company - Stow-on-the-Wold からの回答
Good afternoon Lena Bradbury,
We're happy to hear that you had a brilliant experience, from ordering to delivery. It's great to know that our team offered efficient and helpful assistance and that you are pleased with your new table and chairs. We appreciate your intention to make future purchases with us.
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
The Cotswold Company - Stow-on-the-Wold からの回答
Good afternoon Alex,
We're happy to hear that you found our team members helpful and friendly. We appreciate your positive feedback and thank you for sharing.
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Exceptional Customer Service - Stow-on-the-Wold
My wife and I visited the Stow-on-the-Wold store on 16/2/26, and I wanted to take a moment to share how impressed we were with the service we received. It was nothing short of outstanding.
The Staff member Mrs Cooper (Dutch lady and sorry if I've misspelt your name) attention to detail, depth of knowledge, and genuine customer engagement were truly best-in-class. A real credit to the brand and made our visit a thoroughly enjoyable experience
2026年2月16日
自発的なレビュー
The Cotswold Company - Stow-on-the-Wold からの回答
Good afternoon AP,
We're happy to hear you were impressed with the service at our Stow-on-the-Wold store. We appreciate you highlighting the team member's attention to detail and knowledge. It's great to know your visit was enjoyable.
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Feather filled lounge cushions
Purchased 6 different feather filled cushions for my lounge, lovely quality and due to the filling they don’t slip down on my leather sofas, very happy with them
2026年2月5日
Had Charlie & Matt H attend to replace…
Had Charlie & Matt H attend to replace a wardrobe. Very helpful and made sure item was up and we were happy. Excellent
2026年2月12日
自発的なレビュー
The Cotswold Company - Stow-on-the-Wold からの回答
Good afternoon Susan,
We're happy to hear that the wardrobe replacement went smoothly and that you were pleased with the service provided. Thank you for your positive feedback!
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Great experience!
Just received our order (taken by Majbritt 6533316 very professional and lovely lady) - delivered by Earle & Ty - great experience, professional, friendly, helpful and polite. Great ambassadors for the Cotswold company.
2026年2月12日
自発的なレビュー
The Cotswold Company - Stow-on-the-Wold からの回答
Good afternoon Jo R,
We're happy to hear that you had such a positive experience with our team! We appreciate you taking the time to share your kind words about the service you received.
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
cotswold.com SIU-PAI + MICHEAL driver/assemble
cotswold.com SIU-PAI + MICHEAL these guys were brilliant could not fault them.`?
2026年2月11日
自発的なレビュー
The Cotswold Company - Stow-on-the-Wold からの回答
Good morning Brian Bray,
We're happy to hear that you had such a positive experience. Thank you for taking the time to leave us this brilliant feedback!
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Beautiful Homewares
Beautiful Homewares
I love the style of furniture and homewares on offer at the Cotswold Company.
I have purchased several times, from lamps, pictures, bedside tables and dining chairs. Very happy with all the items and love the look of them in my home.
2025年8月25日
Great Delivery Experience
Ian and Mel did a fantastic job in delivering our bedroom furniture. They took their time to inspect the furniture before bringing it into the house and were incredibly respectful of our property. Nice chaps to boot!
It's also worth mentioning that the great customer service actually started in the store at Stow on the Wold with Paul. He double, even triple, checked everything to make sure the order was correct and we were happy with everything.
2026年2月6日
自発的なレビュー
The Cotswold Company - Stow-on-the-Wold からの回答
Good morning Don Chadwick,
We're happy to hear that you had a positive delivery experience and that our team treated your property with respect. We appreciate you mentioning the excellent service you received in our store as well. Thank you for your feedback.
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
They couldn't have done more!
Despite not being able to get a large piece of furniture upstairs, Matt D and Earle did their absolute best, which included unpacking the chest of drawers on a foul weather day.
2026年2月6日
自発的なレビュー
The Cotswold Company - Stow-on-the-Wold からの回答
Good morning Alan Morgan,
We appreciate you sharing your experience. We're glad to hear that our team members went above and beyond to assist you with your furniture delivery, even in challenging conditions. Thank you!
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Good quality furniture - great delivery experience
Another purchase of good quality furniture.
Siu-pai and Simioncillo who delivered this couldn't have been more considerate on a miserable February morning to keep everything dry.
2026年2月5日
自発的なレビュー
The Cotswold Company - Stow-on-the-Wold からの回答
Good morning I Reed,
We're happy to hear that you're enjoying the furniture's quality. We appreciate your kind words regarding the delivery team's considerate service on a difficult day. Thank you!
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Side tables
We ordered three side tables. The organisation was good, but one table arrived damaged and had to be changed. To be fair, the assistant who dealt with the complaint was very efficient and arranged a new delivery and collection of the damaged table. It did take the edge off, however.
2026年1月29日
The Cotswold Company - Stow-on-the-Wold からの回答
Good morning Marilyn P,
Thank you for taking the time to share your feedback. We’re pleased to hear that the organisation of your order went smoothly and that our team was able to resolve the issue efficiently. That said, we’re sorry that one of the tables arrived damaged, as we understand this did take the edge off your experience. Your comments are appreciated and will be shared with the team as we continue to improve our service.
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
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