Cotswold customer service and the delivery team have made everything so easy for me. I was slightly concerned about something an have had all my problems solved, what a great customer service. Thank y... もっと見る
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Your staff are warm, friendly and personable. Your showroom is our dream home. When we moved into our new home we called your Tunbridge Wells showroom and placed our order directly on the back of us h... もっと見る
企業が回答しました
Furniture came exactly as described. Extremely sturdy and well made. Delivery came on time and driver and his mate were polite and helpful. They placed the Furniture in the room required, built my w... もっと見る
Friendly, knowledgeable and efficient guys. Set up our table as we wanted it and showed us how to use the extension. A credit to Cotswold!
企業情報
当該企業による記述
We make timeless, rural classics for people whose hearts are in the country. Our furniture and everything we do is inspired by our roots; The Cotswolds.
Who are The Cotswold Company?
当該企業による記述
- Beautiful Products
- Everything with The Cotswold Company name on it is thoughtfully designed, carefully crafted and built to last. From British-made upholstery, the highest quality dining tables, wardrobes and storage solutions to our extensive range of home accessories.
- A responsible business
- We’re reducing our waste, energy use and carbon footprint business-wide, wherever we can. And we’re committed to doing better and better each and every year ahead.
- Quality you can trust
- Since our beginning, we've prided ourselves in combining traditional techniques, modern innovation and the finest materials to bring you our Signature Cotswold Quality. Something which remains the same, today.
連絡先
Mount Pleasant Road 95-97, TN1 1QG, Royal Tunbridge Wells, England, 英国
- 01892 486989
4.8
優良
62件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Beautiful furniture and great staff!
Really helpful staff, very welcoming and of course beautiful furniture!
The staff were very helpful and knowledgeable and helped us with all the questions around sizing, choices and delivery options.
Lovely showroom with plenty to see too.
2026年6月24日
自発的なレビュー
Love the staff they were all friendly…
Love the staff they were all friendly and very informative in the tunbridge wells store
2026年6月20日
自発的なレビュー
回答に AI 支援を利用する場合があります詳細を表示
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
Kye Kolby was polite and very helpful.
Kye Kolby was polite and very helpful.
He was prompt and I am very happy with the result.
I was also happy with a previous experience. This is why I am glad I bought the settee's from you and other items. I will continue to buy from your store in Tunbridge Wells.
Thank you for you support and great products.
regards,
Jim Breeze
2026年6月5日
自発的なレビュー
The Cotswold Company - Tunbridge Wells からの回答
Good afternoon James Breeze,
We are so pleased to hear about your positive experience with our team and that you are happy with your purchases. We appreciate your continued loyalty to our store. Thank you for your kind words!
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Delivery service
Delivery service from Ian and Antony was great. Kind and very helpful. Good commnuication on when the delivery was arriving too.
2026年6月2日
自発的なレビュー
The Cotswold Company - Tunbridge Wells からの回答
Good morning Mark Walker,
We appreciate your positive feedback! We're glad to hear our delivery team was helpful and communicative.
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
On-time delivery and careful…
On-time delivery and careful positioning of unit in upstairs bedroom. Great service.
Thanks' to Bernard & Lee.
2026年5月18日
自発的なレビュー
The Cotswold Company - Tunbridge Wells からの回答
Good afternoon Yvonne Tartaglia,
We are so glad to hear about your positive experience with our delivery service. We appreciate your kind words!
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
We are delighted with the furniture
We are delighted with the furniture. It is extremely well made and has various styles and combinations to suit most tastes and rooms. The delivery and assembly was efficient and we were informed about what was happening each step of the way. I would thoroughly recommend Cotswold Company.
2026年5月2日
Olivia
Olivia, your staff member, was great. Very helpful and knowledgeable about the mattresses in the different ranges, made recommendations, without being pushy.
2026年5月3日
自発的なレビュー
The Cotswold Company - Tunbridge Wells からの回答
Good afternoon John Evans,
We're happy to hear that our staff member was so helpful and knowledgeable! We appreciate you mentioning the recommendations they made without being pushy. Thanks for your feedback.
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Buying sofas
Very helpful staff. Patient in explaining the options and choices (We were looking for two sofas). Excellent showrooms, although disappointing there w as no car parking facilities.
2026年4月29日
自発的なレビュー
Visited the Cotswold Company in Tonbridge Wells
Visited the Cotswold Company in Tonbridge Wells on Saturday 18th April 2026, I was looking for a new bed and hadn't bought one for 30 years!! so felt quite overwhelmed. Katherine was particularly helpful showed me all the options both for the bed base and mattress, she explained the various price options and sizes. I was thinking to downsize from a double to a single and she demonstrated the differences in size. I left with all the information I needed to make a decision and called the store the following day with my order. I spoke with the manager Lucas who was also very helpful and placed the order and asked her to convey my appreciation to Katherine for her professionalism without pressure. I would highly recommend this company for the quality and value for money of their products and their service.
2026年4月18日
自発的なレビュー
Olivia was extremely helpful during our…
Olivia was extremely helpful during our visits to the store and on the phone .
2026年4月6日
自発的なレビュー
The Cotswold Company - Tunbridge Wells からの回答
Good afternoon Steven Marsh CMT,
We're happy to hear that our team member was so helpful to you during your interactions with us. Thank you for your positive feedback!
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Extremely helpful
Extremely helpful. Nothing too much.
Polite staff. A very good experience.
2026年4月3日
自発的なレビュー
Knowledgeable staff
Really helpful and knowledgeable member of staff called Robyn, she was there when I needed her but did not push herself onto me, made my shopping experience enjoyable.
2026年4月1日
自発的なレビュー
The Cotswold Company - Tunbridge Wells からの回答
Good afternoon Ann Goodson,
We're happy to hear that our staff member was helpful and knowledgeable, enhancing your shopping experience by being attentive but not intrusive. Thank you for your feedback!
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Our new sofas were delivered by Kyle.M…
Our new sofas were delivered by Kyle.M and Matt.S
Brilliant service they were polite notified me to let me know they were on their way.
Brought Sofas in being respectful of our home, we would definitely recommend the Cotswold Company.
2026年3月30日
自発的なレビュー
The Cotswold Company - Tunbridge Wells からの回答
Good afternoon Debs,
We're happy to hear that you received brilliant service from our delivery team! It's great to know they were polite and respectful while delivering your new sofas. We appreciate your recommendation!
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Bernard and Ryan the 2 delivery drivers…
Bernard and Ryan the 2 delivery drivers were so polite, respectful and helpful. Nothing was too much trouble, and they even took the packaging away of 2 side tables that I was going to assemble myself. Awesome delivery men!!!!
2026年3月27日
自発的なレビュー
The Cotswold Company - Tunbridge Wells からの回答
Good afternoon Anita Patel,
We appreciate your positive feedback regarding the delivery. We're so glad to hear that our team was polite, respectful, and helpful, even taking away the packaging. Thank you!
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Cotswold furniture is first class.
Cotswold furniture is first class.The assistants are knowledgeable and helpful.
The furniture is excellent in both design and finish.
The people who deliver arrive on time and take all the packaging away. I have been delighted with my purchases.
2026年3月20日
Extremely helpful staff
Extremely helpful staff, plenty of stock, attractive pricing.
2026年3月24日
自発的なレビュー
Great service and assistance
Great service and assistance to help us find the right furniture for us.
Thorough checking of all details to make sure our order was correct.
2026年3月14日
自発的なレビュー
Computers not working or staff not…
Computers not working or staff not knowing their way around them, took ages, should have done it on line it would have been easier
2026年3月14日
自発的なレビュー
The Cotswold Company - Tunbridge Wells からの回答
Updated 23/3/26
Good afternoon David Clarke,
A few hiccups along the way, but we’re glad we were able to smooth things over in the end. Appreciate your understanding.
Should you have any further questions, please don't hesitate to get in touch.
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
***********************************
Good morning David Clarke,
I’m really sorry to hear about the difficulties you experienced. I completely understand how frustrating that must have been. To help us investigate this further, could you please share your contact details so we can follow up with you directly and raise accordingly?
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
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