I have always appreciated the vast selection of gowns from Couture Candy. I recently purchased 5 different gowns, and all of them were perfect. I am thrilled with my purchase experience and will most... もっと見る
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This company has hidden shipping charges to the UK. They charge you shipping including taxes up front then get DHL to ship to Las Vegas first by accident then London. I got hit for an extra £88 invoic... もっと見る
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Very pleased .The delivery was very fast. Very helpful getting the item you looking for to purchase. Very flexible with payments. Loved so much the jumpsuit. Beautiful and good quality.
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I ordered a dress for my daughter. After receiving it she decided she didn’t like it. We promptly requested a return and shipped it back. Couture Candy worked with us to return the item and we agre... もっと見る
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企業情報
当該企業による記述
Couture Candy is a trusted online fashion retailer specializing in authentic designer dresses for formal events, including prom, weddings, black-tie occasions, pageants, and evening wear. We curate a wide selection of 100% genuine designer gowns from well-known international and U.S. brands, offering styles for every body type, budget, and occasion. Founded in the United States, Couture Candy serves customers worldwide through a secure e-commerce platform, with transparent pricing, detailed product descriptions, and clear sizing guidance to help shoppers make confident purchasing decisions. Every item sold on our website is sourced directly from authorized designers or official distributors — we do not sell replicas or counterfeit products. We understand that ordering formalwear online requires trust. That’s why we prioritize accurate listings, responsive customer support, and reliable shipping, while clearly communicating our policies on delivery timelines, final-sale items, and designer-specific return terms. Our team is committed to assisting customers before and after purchase to ensure a smooth shopping experience. Thousands of customers choose Couture Candy for milestone moments such as proms, weddings, galas, and special celebrations. We value honest feedback and continuously use customer reviews to improve our service, website experience, and fulfillment processes. At Couture Candy, our goal is simple: to make luxury fashion accessible online while delivering authenticity, transparency, and dependable service.
連絡先
4050 W. Sunset Road, Suite H – Dock Door 25, 89118, Las Vegas, 米国
- (855) 445-8601
- cs@couturecandy.com
- www.couturecandy.com
3.4
まあまあ
958件のレビュー
ネガティブなレビューの 72％に回答しています
通常24時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Easy process - Beautiful Dress!
Search and order process was so easy! Dress came quicky and is gorgeous!
2026年1月21日
自発的なレビュー
CoutureCandy.com からの回答
Thank you for the lovely feedback! We’re so happy to hear you loved the dress and had a smooth shopping experience.💛
Great Fit and Quality
My daughter absolutely loved the color and style of the dress! The fit is perfect and flatters her figure beautifully. The material is well made, and the quality exceeded our expectations. A stunning dress at a fantastic price!
2026年1月3日
CoutureCandy.com からの回答
Thank you so much for your wonderful feedback! We’re thrilled to hear the dress fit perfectly and exceeded your expectations. So happy your daughter loved it!💛
Great customer service and…
Great customer service and communication during the return and repurchase of a gown. Will order again in the future.
2026年1月2日
CoutureCandy.com からの回答
Thanks so much for the lovely review! We’re happy to hear the return and repurchase process went smoothly, and we truly appreciate your trust. We can’t wait to assist you again on a future order!
Customer service Rep was very helpful…
Customer service Rep was very helpful and was able to resolve my issue on the first call.
2026年1月3日
CoutureCandy.com からの回答
Thank you so much for your kind feedback! We're thrilled to hear that our customer service rep was able to assist you and resolve your issue quickly. We truly appreciate you taking the time to share your experience, and we're here if you need anything else!
I never receive the dress or refund
2026年1月2日
CoutureCandy.com からの回答
We sincerely apologize for the inconvenience with your order (#130110) and completely understand your frustration. We’re actively working on resolving your issue and will provide you with an update as soon as possible. Your patience is greatly appreciated, and we’re committed to ensuring this is addressed promptly. Thank you for your understanding.
Order my daughter’s prom dress it…
Order my daughter’s prom dress it arrived very quickly and in good condition she is very happy which means I’m happy!
2026年1月1日
CoutureCandy.com からの回答
Thank you for trusting us with such a special moment. We’re delighted your daughter loved her prom dress and that it arrived just in time!💛
Dress was Perfect
Dress was Perfect! Exactly as pictured and true to size! Ordering online is always worrisome but this was a fantastic experience.
2026年1月1日
CoutureCandy.com からの回答
Thank you so much for your kind feedback! We’re delighted the dress fit perfectly and that your online shopping experience was smooth and enjoyable.💛
That your policy sucks
I received a dress when I was out of town. And your policy is 72 hours to report and issue . I couldn’t do it on that time frame cause I was in Vegas for the holidays . The dress doesn’t fit it came with the security tag . So I’m out over $500 the dress still has the tags . Will never buy from you guys again .
2025年12月24日
CoutureCandy.com からの回答
We’re truly sorry for the frustration this caused, especially with such an important occasion. Your order was delivered on Dec 24, and you reached out on Dec 28 after returning from holiday travel. You let us know the dress arrived with the security tag attached and that once it was removed, the dress did not fit as expected.
Although a return or exchange wasn’t possible, we did issue a 15% refund as a courtesy. We regret that this experience did not meet your expectations and appreciate your feedback.
Poor customer service
I ordered the dress Jovanni 44848 and paid extra for the 3 day delivery. I placed the order on December 29, 2025. The dress arrived on January 8, 2026. I called to Coture customer service and it was very unprofessional the way the situation was addressed. I had a wedding in Guadalajara and I had to buy another dress. I travel to Guadalajara on January 6. I do not need the dress anymore and 10% of the value of the dress will be charged to returned even though I paid extra to have it delivery in 3 days. Ridiculous
2025年12月31日
CoutureCandy.com からの回答
We understand your frustration and sincerely apologize for the inconvenience. Your order (130066) was processed and shipped according to our usual timeline, with delivery completed on January 7, 2026. If you have any further questions or concerns, please feel free to reach out—we’re here to help.
Your customer service after purchase…
Your customer service after purchase and your return policy is horrible. I will never even try to use your website and I'll let all my friend and family know about you.
2025年12月23日
CoutureCandy.com からの回答
We’re truly sorry for any frustration you’ve experienced. While the item isn’t eligible for return, we’re offering a 10% rebate on your original payment as a gesture of appreciation.
Thank you for sharing your feedback, and we hope to better serve you in the future.
I felt like they weren’t friendly and…
I felt like they weren’t friendly and constantly kept trying to take 20% off as a penalty for everything. Very unpleasant shopping experience. I wanted to exchange for a diff size and they just were so rude about it.
2025年12月30日
CoutureCandy.com からの回答
We understand how frustrating returns can be and are sorry for the inconvenience you experienced. Our team worked to ensure your return and exchange request was handled according to our process. Your feedback is appreciated and helps us improve.
Got a wrong item
2025年12月29日
CoutureCandy.com からの回答
We apologize for the mistake with your order. Thank you for returning the incorrect item — we're working to ensure you receive the correct dress.
CoutureCandy.com からの回答
Thank you for sharing your experience. We’re delighted to know the dress met your expectations and arrived promptly. Your feedback is truly appreciated.💛
I ordered and paid for 3 day express…
I ordered and paid for 3 day express shipping, my order did not get picked up by UPS until 8 days after I made my order and 2 days after my cancellation request. Then your supervisor would not accept my request for cancellation due to the dress still being in your possession and it not arriving in time. You went ahead and sent it to me anyway so now I have the hassle of the return. You are a horribly run company with absolutely no customer service qualities. My daughter is a national pageant contestant and I will personally warn everyone I run into in the pageant world to never order from you.
In response to your response, you should not have sent me an email the next day after I made my order stating that my package was on the way with a delivery date of 1/2/26, which is the only reason why I ordered from your site, was because of the 3-day shipping “guarantee “. No where did you state excluding holidays and weekends.
2025年12月27日
CoutureCandy.com からの回答
We’re sorry for the inconvenience—your Dec 27 order with 3-day express shipping was processed starting Dec 29 due to the weekend and holiday schedule, delivered Jan 7, and we’ve authorized a return with an RMA and offered a 10% rebate; kindly confirm with Customer Service to proceed.
I had a great experience with Couture…
I had a great experience with Couture Candy! Ordered my daughter‘s prom dress, and it came so quickly even over Christmas. I just referred a friend this morning!
2025年12月24日
自発的なレビュー
CoutureCandy.com からの回答
Thank you for your amazing review! We’re delighted to hear your daughter’s prom dress arrived so quickly, even during the Christmas rush. We truly appreciate your kind words and the referral—it means so much to us!
Wrong item sent
2025年12月22日
CoutureCandy.com からの回答
Thank you for your feedback. We apologize for the inconvenience. Our customer service team is currently working on your case and will stay in touch to ensure it is resolved promptly. We appreciate your patience and understanding.
CoutureCandy.com からの回答
Thank you for your support! We're glad you’re happy with our fast shipping and great prices. Looking forward to serving you again!💛
The dress is too large
The dress is too large. I outreached to receive a return label two days ago and I’ve heard nothing from customer service. You have strict return policies, but your communication timelines are extremely delayed which is frustrating and I will not order from your company in the future.
2025年12月25日
CoutureCandy.com からの回答
We apologize for the inconvenience caused by the delay in our response. Your feedback helps us identify areas for improvement, and we appreciate your patience. If you require further assistance, please contact our customer service team.
Beautiful fabric but the cut was wrong…
Beautiful fabric but the cut was wrong for my body. I weigh 128 pounds, 5’7” and usually wear a size 4 or 6. I decided to try a size 6 and it was extremely tight. Returning the dress was quite a hassle. The web site is difficult to navigate and I had to send an email to a different address to get authorization and RMA. Then I had to email photos of the dress and shipping number as well as paying for shipping. Be aware that returns are not guaranteed.
2025年12月23日
CoutureCandy.com からの回答
Thank you for sharing your experience. We apologize that the dress didn’t fit as expected and that the return process was difficult. Your feedback is valuable, and we’ll work on improving both sizing options and the ease of returns. We appreciate your understanding and hope to provide a better experience in the future.
Received the dress and it was exactly…
Received the dress and it was exactly as the photo. Fit amazingly true to size and color was amazing. Love love.
2025年12月23日
CoutureCandy.com からの回答
Thank you for the wonderful review! We're so glad the dress fit perfectly and the color lived up to your expectations. Your satisfaction means a lot to us!
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