CoutureCandy.com レビュー 958

If I could give this company a ZERO +++ I would do so — after ordering/receiving a dress for OVER SEVEN HUNDRED DOLLARS which DID NOT FIT, I reached out to the company and was told I literally needed to JUMP THRU HOOPS to send it back (the dress still had ALL TAGS & PACKAGING attached) —- I did as I was instructed BUT BECAUSE I MADE ONE ERROR re: sending them the wrong FEDEX pic they required they REFUSED to refund me ANY MONEY!!!!! I even offered for them to take 20% penalty off and they said NO!!!!!!! RUN, RUN, RUN from ordering ANYTHING from this company as quickly as possible, order NOTHING from them EVER!!!!!! I was trying to find a dress for my daughters wedding and am now out of pocket an OBSCENE AMOUNT OF MONEY BECAUSE THEY DO NOT CARE

I wish I could this company a negative rating. DO NOT order from them. They have rapacious, usurious and unfriendly business practices. I ordered an over $1200 dress and was told it would arrive within 16 days. I had an event they knew about and they assured me the delivery would be on time. It took 19 days. The event was missed, the dress was useless. I then said I needed to return it and they proceeded to tell me they processed within their internal processing and that international shipping was not their fault. Well then why publish the shipping table at all! Unfair people. I did not want their store credit as I felt it was good money after bad. They said I did no qualify for a cash back because they processed within their timetable even though the shipment was delayed by 3 days. So they gave me a cashback in then end but then took off 20% for restocking!!! What a scam! DO NOT touch this company. It took more than a month of negotiating just for them to give me 80% of my money back and they deduct their own shipping fee and I of course had to pay for the shipping back.

You cannot return or exchange anything out of this company.

Really happy with the dress I received. Quality is excellent. Delivery was fast and on time.

Well here is their policy on refunds! Apparently not only do they not allow returns of sale items, they also do not allow negative reviews of their sleezy conduct and business ethics. You decide if this is the kind of company you want to purchase expensive dresses from.
Reply-To: Couture Candy Support
Hi Peg,

Thanks for reaching out.

We appreciate your feedback and understand that you may have had some concerns. However, we would like to clarify that our offer of a 10% rebate was extended as a gesture of goodwill, with the hope that it would be reflected fairly in your review.
As you have chosen to leave a negative review despite our efforts to resolve the matter, we regret to inform you that the rebate offer is no longer available.

Thank you and have a great day!

Sincerely,

Customer Support
COUTURECANDY
Sounds like blackmail to me!!!
Funny how every “good” review is almost exactly like all the others! Clearly, they are posting fake good reviews to counteract all the negative reviews. Scam and they are not even afraid to reply with illegal responses. They think they are untouchable! Clearly threatening in their responses.

Good Day ! Thank you for this wonderful experience! I really like this dress, from the quality to the uniqueness of this dress . Also, the customer service and the delivery time was so impressive . And I must say that I can recommend it to others. Again, Thank you so much and have a nice day!

AWFUL CUSTOMER SERVICE. Do not buy a dress on sale because it is non-refundable. You have to go to the fine print on their return page to find this out.

This is my third order from this store,and I've been really impressed each time!The gown I got is gorgeous, quality is amazing and perfect fit. Shipping was super fast ,and the dress arrived beautifully packaged.I haven't had to deal with returns(thankfully).

The worst experience EVER! Do not order from this. This is a SCAM to get you to order with their refund policy but it is not true. They change their story on why you are not getting the full refund amount.

Really worst customer service. It’s not a designer story. It’s directly coming from the manufacturer and the dresses are cheap quality and they stink horrible. Not a customer friendly and NO proper return policy. I would not recommend.
I don’t see lesser than 1 star to give .

If I could give this a zero I would. Do NOT order from this company. They practice unfair and extortionate business. I ordered dresses thinking that they offered “exchange” as per their website but they don’t. They only
Offer store credit. Their customer service is also awful. They allow a 4 hour cancellation period but if they are closed when you want to cancel you are out of luck. Do NOT patronize this business.

Contesting this purchase with my credit card. I was out of town when the dress delivered and it looked nothing like it did online. The material was SO cheap that it made my skin break out. Sequins and glitter got everywhere. They denied a full refund and tried to say they would give me a 20% late fee return and a 25% restocking fee. Worst quality I have EVER seen for $400

dress came within a week. costumer service is also good. sizing was great and looks like just the picture, the color was slightly off though. ordered a lighter colored orange dress it came in pretty bright, but it's still pretty

Horrible customer service! They don’t let you return a defective dress. Their agents on the phone are rude and they never let you speak with a supervisor. Do not buy anything from them.

Purchased address through couturecandy.com after receiving the address it was too small. I reached out to them. They said I am able to return for store credit or an exchange for a different size as long as they receive it within five days of me receiving the dress I reached out to them. They said I’m able to return and exchange after I shipped out the dress at my cost. They emailed me telling me that I’m not able to return or exchange. It’s final sale even though I have proof that they told me I am able to return for an exchange or store credit so now I am stuck with address that I will never wear on top of that. I shut out of luck with the cost of me shipping it back at my cost girls take your money to a different website. This website is bullshit. I tried to contact them after that. They stopped replying to all my emails. Their customer service is so bad after two emails they stopped answering me and they did not want to hear anything. I have to say take your moneyAnd go somewhere else

Do not accept any discount codes from this company or they will take away 25% from your total if you chose to exchange. They don’t accept returns, only store credit. Colors from items are off. Never go by the color on their website/images or you’ll be in for a big surprise. You’re only safe with white/black. They are SCAMMERS!!!

I purchased two dresses costing over $1000, returned them within two days, provided, tracking information, took pictures, confirmed they received the garments in good condition, and they refuse to return my money. If anyone has any resources for legal action, please forward to me.

Do not buy here, if something happens and you want to return they will only give you store credit, the service is horrible.