Crucial.com レビュー 8,308

Their chat support seems to have deteriorated hugely. I have bought a number of Crucial items over the years, RAM and SSDs and on the whole it has been a good experience. But I tried today and used their scanner app which brought up incompatible RAM and on the SSD page, the link to one of the suggested SSDs didn't work.
Tried their online Chat (which by the way does not persist over pages on the same website which is pretty poor), but the Chat agent recommended me their budget SSD (BX) only, and when I asked if they did a compatible MX SSD, he replied 'Yes' and that was it. Disappeared.
I'll probably have to source the part from a different manufacturer - maybe Kingston will do a better job.

UPDATE: Still horrible support. They asked for my details after I asked for a refund for the original amount as my request was demined. Sent my details, and it's been about 3 weeks since I sent it, and haven't heard back. THEY ARE SCAMMERS!! DO NOT BUY FROM THEM!!!

For starters, the drive died in 2 months. For a company that specialises in data you'd think they know how to make a SSD and not make it cook itself after 2 MONTHS of use, and not heavy use.

The customer support however is a different story.
I contacted them around a week and a half ago, and got a response 6 days ago. They were friendly, and I requested a WORSE drive but more storage, as I don't need mega speed for what I do. They don't have any drives for replacement, ok. I got offered a INTERNAL drive, when what I'm replacing is an external.

I declined, and said this: 'The original purchase amount is barely enough to buy a one terabyte external SSD, as prices have gone up since then. I would like to get refunded the CURRENT market value of a Crucial X10 Pro 2TB (£290 on Amazon), and compensation for the lost time, and over 1 TB of lost data from the drive dying, and having to sort out a replacement.'

I didn't expect compensation, but I did expect the current market price, as I can't get anything similar for that price (164USD). I am now nearly 100 USD out of pocket for a MUCH SLOWER SSD of the same storage. Unacceptable. NEVER, I mean NEVER buy ANYTHING from Crucial.

I AM NOT throwing hate to the people I chatted with. They were kind, and just following the 'script' they they follow.

Crucial has officially lost my 4TB SSD, which was delivered and signed for at their facility on March 24th (Proof of delivery available). Since then, it has been a disaster.

First, they ignored the evidence. Then, they finally admitted the loss but tried to send an incompatible NVMe drive instead of the required SATA model. Now, after "correcting" the order over a week ago (Order #611068362), they have completely stopped communicating. No tracking number, no shipment, just empty promises of "escalation."

I am done being patient. If no shipment occurs immediately, I will initiate a formal judicial dunning procedure for the full replacement value. What a fail so far.
--
Update May 1st

It took seven weeks, three different support agents, and 21 messages (response time was more than adequat) to finally close this RMA case. I have now received the replacement—brand new, original packaging, and all seals intact.

To be fair, the response time was excellent, but the overall process was incredibly cumbersome. My advice to anyone: document everything. Take photos of the drive, the packaging, and keep every single receipt and postal slip. Without my meticulous records, I would have been left high and dry.

Furthermore, I noticed hardly any generic templates in the answers; the agents mostly clearly read and understood my messages (exception the Nvme hickup)

My criticism is directed at the corporate processes, not the staff, who did their best while being bound by rigid company policies—such as the requirement for the customer to provide extensive proof for everything. This is why I strongly advise everyone to document every single step;

The drive has been running for three hours now and seems fine. However, the fact that I’m already feeling suspicious after such a short time shows how much this experience has damaged my trust in a company. It’s hard not to let a tedious support journey color your view of the product’s long-term quality.

Encountered an issue with a brand new SSD. Called customer service, and the agent was great—asked a few questions, immediately recognized the problem, and provided an RMA number and prepaid shipping label on the spot. Just received and installed the replacement 2TB drive. Flawless performance now!

Hello. Shemuel (WhaleStudios) here. I love your company that you made high quality rams and other parts, but I've experienced an issue today...

The Crucial 16GB DDR4 RAM, 3200MHz CL22 (or 2933MHz or 2666MHz) Laptop Memory, SODIMM 260-Pin, Compatible with 13th Gen Intel Core and AMD Ryzen 7000 - CT16G4SFRA32A received from amazon.com (not from crucial.com) that was bought for my Dell Inspiron 5481 2-in-1 had died after a few days later. It didn't even last for a few years or more.

The RAM i've received was working for a few days and then later, it went defective. (Installed on my Dell Inspiron 14 5481 2-in-1)

* I'm from TCI (Turks & Caicos), and not in the US.

Speaking with customer support was ok - hard to understand representative. VERY DISSAPPOINTED THAT I HAVE TO WAIT 10 BUSINESS DAYS AFTER YOU RECEIVE THE DAMAGED SSD BACK BEFORE A REPLACEMENT IS SENT. THAT MEANS I AM UNABLE TO BACK UP MY DATA UNTIL I RECEIVE THE SSD. TO DATE I HAVE NOT RECEIVED THE REPLACEMENT

Product registration online is not working. I also want to receive the Adobe software offer. I received the X10 Pro SSD as a gift and do not have a receipt. How do I receive the Adobe software offer from Crucial.com?

There is always a difference in the price vs the cost.

Crucial and Micron sometimes are more in price but the standards of care, the complete accuracy of those recommendations from the latest hardware you just may find you are using, I find that no one but Crucial to be "above and beyond!"

*Yes, Crucial is making the best, most accurate and reliable advice.

Confidence, Trust and Connection makes them the best in SERVICE!

Use this with confidence along with the best manufacturing and guess what? This is what I call a 360 Win1

So what is cost of NOT using crucial?

This is the worst external drive we have ever owned; we purchased it in Feb-2025. We are only using it for monthly data backup, and we have encountered every imaginable issue incl. mounting the drive, erratic access issues due to alleged missing permissions, and inadequate (overseas/hard-to-understand) support. All these issues required many hours of research, trying posted solutions that do not necessarily work. This is also the only drive we have owned that does not assign a letter to the drive until credentials are input. We truly don't understand the glowing reviews - this product is unreliable and should not be sold based on our experience with it.

Fast forward ten months and we could not tolerate this SSD anymore, we spent 1 hr+ in a chat with Crucial. After providing the serial number and proof of purchase, we were told our only choice is to pay for postage and mail it back to Pharr, TX for a replacement. The chat representative stated that Crucial only issues replacements under their 5-yr warranty, not refunds, contrary to their warranty which states that "Micron CPG, at its option, will repair, replace, or provide an in-store credit or refund of either the original purchase price or fair market value, whichever is lower, of any product that is determined by Micron CPG to be defective during the warranty period." You may ask why would we want to receive a replacement instrument of torture? Who knows - maybe because we spent $75 to purchase this and the cost will go up after factoring in return shipping.

Our good fortune does not end there - we've just spent another two days trying to wipe this drive before mailing it back. We could get Windows DiskPart to run and were equally unsuccessful in launching Crucial's Storage Executive tool to sanitize the drive. So it was another collaboration with an industry-veteran friend to wipe this drive and that took a full four hours. After our marathon "delete files & folder" action, we concluded that the Master File Table (MFT) of the New Technology File System (NTFS) of the SSD was corrupt and the defects were caused by the SSD hardware. The MFT could be read and displayed in the Windows File Explorer, but some references to folders and/or files were corrupt. Some folders could not be accessed at all, but some subfolders and files were still accessible. The recursive deletion function stalled at folders that could not be accessed. Files and subfolders often could be accessed for deletion at the parent folder level however it was not accessible, resulting in the need to delete at the subfolder or file level which was extremely time-consuming. The defects in the hardware where the MFT is located explain the various problems we have had since we have owned this SSD. By now, all indicators are pointing to a bad chip in the SSD and these problems are hard to locate. If we have all the time to spare, we could run a WinHex forensic analysis on this SSD to identify specific defects but then again, who would want to spend their spare time doing this? Granted these problems are not specific to Crucial SSD, they are rare. What's irritating was the way the Crucial SSD was protected. It contained two partitions - a small system partition and a large data partition. Obviously, the invisible small system partition contains the password and the unlocking software. It mounts the large partition once the correct password was entered. All the external SSDs we have used so far have just one partition. Even though this has nothing to do with the actual problems of our SSD, it is just puzzling as to why Crucial chose such a protection scheme. When Crucial receives the SSD we are returning, assuming they bother to analyze it, they will find that the SSD now only contains one empty partition. That's because with no native sanitizing tools working, our only choice to remove sensitive data off the SSD was to "clean" the entire disk, hence the SSD now only has one partition, the one that we had to create to confirm that all data has been wiped. In this case, the nuclear option was the only way to wipe the SSD they want us to return.

As you can see from the above comments, this drive is so defective that we don't know how it passed QC. Crucial is part of Micron so it is not a small company - surely, they can do better with their product design, QC, customer service, and warranty administration. In our opinion, this was an epic failure in product, people and process on Crucial's part. We stand behind this review - Crucial, if you are reading this, reach out and we will gladly provide the chat reference and the RMA# to back up our comments.

Subpar Customer service

Went to their website to buy some RAM for my laptop only to find that they've decided that due to AI don't want to start I consumers anymore. The little people you know consumers the people that want are enthusiastic about their builds whether it's PC or laptop and they want to buy RAM I now not able to find any from this maker anymore because they're no longer make RAM for us small people because bigger businesses are more important. Yes it annoys me that's one less company making memory for the consumer PC market and obviously that means higher prices but it's also reflection after how little the company really care about those that have got it where it is today.

Obviously it's difficult for me to tell a large multi-billion pound cooperation Google to avoid but obviously I would tell you to avoid them if I could.

One of the worst company for warranty repair support

I have never dealt with worst customer support in my life! Made 10x worse its an exact repeat of the poor shambolic service I received last time!

I have ONE Crucial hard drive, which failed in Aug. it took a MONTH to sort, and every time I chased I got a generic apology and nothing more no matter how I chased, asked or even questioned. 3 months later, the REPLACEMENT drive failed!

The support got worse, the response speeds slower and its become apparent not one person actually cares to even bother offering even the most minimum of customer service. You literally get ignored at every point, told it takes 10 days. Then on day 12, when chasing, I get told it takes 10 days!!! Its pure comedy! When I question anything, it gets ignored and I get told 10 days!!! I then get told in the customer chat website that its down to the address problem, which it isnt because they sent my last hard drive to the same address, and the error they are saying is generated by their own systems!!!

Ive asked 3x to put a full complaint in and got no where. No one wants to raise it no matter what I ask! Not one person has shown any level of customer service, ignores what's requested.

Compare this to SanDisk/WD, I have probably 200 products. 1 failed recently and I had a replacement in my hand within 3 days!!! Do not buy anything Crucial!

I even asked the Website chat people to file a complaint for me, and guess what, its done internally, I wont hear anything back. I genuinely do not believe its even been filed! (who would ever write an email to a manager saying we have been really bad at our jobs, and not just one of us, pretty much all of us!!!!)

UPDATE - I did get a generic apology email after posting this review (the other 15 emails got me no where yet when public suddenly they want to be seen as doing something!). I find it comical that the response below they almost seem proud they found my order number, despite requesting my RMA details this morning!!!

At the same time, you would think given the shocking level of service and the fact this is a carbon copy of last time, maybe, as an idea, call the dispatch team, prioritise the drive to go ASAP this morning, on a service for delivery tomorrow, but no, you just get told wait longer and it may ship at some point! Its embarrassing and such a sub standard level of customer support. I will update with full timeline from when they received my drive to when I get the replacement, once received.

Just to add, the replacement was expedited and shipped apparently but, amazingly, coming from Malaysia!!!! Could Crucial offer a slower service? I very much doubt it and I’ll update how many days an “expedited” service takes when I receive the drive!

I consulted with the agent because the RAM I purchased was suspected to be defective, and the issue was resolved very clearly. So, I was able to proceed with the RMA and got a chance to use the RAM again.

Customer support agent was quick to respond, was knowledgeable and helped me resolve my concern.

Once that bubble pops I'm not buying your stuff ever again
Shame.

Horrible company who only cares about profit over anything else.

So, I've been buying ram from them for years, building a relationship with this brand, telling all of my customers to go with them... And to only find out that the knife twist in my back that is the AI rush has made this house hold brand into a money hog doesn't sit will with me. I will be in the process of removing all of my crucial products from my home and smashing them flat as I replace them... Hope the AI bubble doesn't destroy your brand.

Selling out consumers to cash in on the Ai bubble, remember this when the bubble pops and they come crawling back to the consumer market! I currently have 4 Crucial NVME drives plus 256gb crucial RAM, they will be my last.