Crystal Central レビュー 7,393

Crystal Central からの回答

2日前

We’re glad to hear the process was smooth and that communication around quotes and design updates worked well for you. It’s great to know the final piece met your expectations.

We look forward to working with you again.

— Crystal Central Team

Crystal Central からの回答

2日前

So glad to hear the piece turned out beautifully and that it arrived quickly.

— Crystal Central Team

Crystal Central からの回答

3日前

We’re glad to hear you had a great experience—it means a lot to us.

Thank you for taking the time to share your feedback.

— Crystal Central Team

Crystal Central からの回答

2026年4月10日

We’re so glad to hear the piece turned out beautifully—it’s always great to know it was so well received.

We truly appreciate your continued support and look forward to working with you again.

— Crystal Central Team

Crystal Central からの回答

2026年4月10日

We’re so glad to hear the piece made such a great impression and that the quality and detail stood out to you. Thank you for your kind words—we truly appreciate it.

It was an honor to be part of your pastor’s retirement recognition.

— Crystal Central Team

Crystal Central からの回答

2026年4月9日

Thank you for sharing your experience—we’re glad to hear the piece turned out beautifully and that you were happy with the overall result.

We also appreciate you pointing that out about the print size—that’s helpful feedback for us.

— Crystal Central Team

Crystal Central からの回答

2026年4月9日

We’re glad to hear our team was able to work through the revisions with you and make sure everything felt just right before production. The mock-up process is something we put a lot of care into, so it’s great to know it helped you feel confident in the final piece.

It’s also wonderful to hear the crystal quality and delivery met your expectations.

— Crystal Central Team

Crystal Central からの回答

2026年4月8日

We’re so glad to hear the entire experience—from ordering through the proofing process—was simple and smooth. It’s great to know everything came together just as you expected.

Your recommendation truly means a lot to us, and we look forward to working with you again.

— Crystal Central Team

Crystal Central からの回答

2026年4月8日

We’re so glad to hear our customer service stood out to you—that truly means a lot. It’s great to know the ordering process was easy and that everything arrived right on time.

We’re especially glad the ability to reuse a previous order made things more convenient—that’s exactly what we aim for.

— Crystal Central Team

Crystal Central からの回答

2026年4月9日

We’re so glad to hear the process was prompt and professional, and that the proofing step worked well too. It’s great to know everything came together just right.

Glad to hear you’ll be ordering again—we look forward to working with you.

— Crystal Central Team

Crystal Central からの回答

3日前

We’re glad to hear the website was easy to navigate and that the quality of the product stood out. It’s also great to know our customer service was clear and responsive throughout the process.

— DIY Awards Team

Crystal Central からの回答

2026年4月7日

We’re glad to hear the product, delivery, and service all met your expectations. It’s great to know everything came together smoothly.

— Crystal Central Team

Crystal Central からの回答

2026年4月2日

We’re so glad to hear the crystal award turned out exactly as designed and that you were so happy with the final piece. It’s especially meaningful to hear how much it meant to the recipient—hearing it was one of the nicest gifts he’s received means a lot to us.

— Crystal Central Team

Crystal Central からの回答

2026年4月1日

Dear Cora:

Thank you for reaching out. There might be some miscommunication on the “re-order” process.

We have reviewed the details of your order and the subsequent communication with our team. We would like to clarify the timeline of your order processing:

• Wednesday 03/18 @ 9:50pm: In response to your re-order request, we emailed you the artwork and the LINK to place the order if artwork was approved AS IS.
• Wednesday 03/18 @ 10:05pm: You placed the order using the LINK provided and replied with OK.
• Wednesday 03/18 @ 10:48pm: Per our standard protocol, we consider the artwork was approved “AS IS”. The order was released to production and we emailed you the ETA confirming what we did.
• Friday 03/20 @ 2:23pm: You requested further changes. Because the order had already been produced based on your prior approval, any further modifications are classified as a replacement.

While we understand that realizing a change is needed after production has started is frustrating, we must address the nature of your interaction with our staff. We strive to provide a helpful and respectful environment for both our customers and our employees. The use of abusive or derogatory language toward our team members is not acceptable.

We aim to treat every customer with professional courtesy, and we kindly ask for the same in return. Please be advised that if this standard of communication cannot be maintained, we will be unable to fulfill any future orders for you.

We have noted that a 20% discount was offered for a future replacement. If you wish to proceed, please let us know, provided we can move forward with a professional dialogue.


Best regards,

Daniel Xu
Managing Director
Crystal Central LLC