Csl Furniture レビュー 

Sofa was delayed, two rips in it when it was delivered, took 4 months to get the parts. Was told we would be kept up to date, we had to ring for an update each time. When asked why they weren't ringing they said they were, no missed calls on our phones. Would not recommend csl

Got a nice Sofa at a good price, but saleman was not a very happy man (I think it was because I was not spending alot) the other staff were nice. I wanted to say to him 'smile'
Delivery man where very good.

osbourne suite - 3 seater settee and two chairs - all power recliners. very comfortable and very quiet and positive recliner action. so far very pleased with our purchase. just hope we can say the same in a few years time.
one tip. if you want suite to slide over carpet you will need furniture cups. we bought 2 sets (16 cups total) of clear, smooth cups which just fitted over the small metal feet. to hold them in place i used bluetac. brilliant.

Purchased sofa and cuddlier chair in october ...paid cash ....wanted delivery on friday december the 21st as we were decorating before Christmas..and friday is my day off work...all this was agreed on the day of purchase and we were told to check our account on line the 2 weeks before to get a time slot .....when I checked this out I was shocked to see my delivery date was december 28th ...after christmas and to add insult to this the tv adds were still saying order now for delivery before Christmas????...6 phone calls later and I was offered Thursday the 20th december ...no use to me as was in work.... ...(.I have to work some late nights myself working as I do in retail...at Debenhams ...selling amongst other things furniture and sofa's ironic really) 3 more phone calls later and the demand for all my cash back (that csl had had since october!!!)They agreed to delivery on the 21st!!!!.....which at the start of all the phone calls I was told was a definite No!.....very poor customer service ...The sofa arrived at 8.30am on the friday morning ...the guys were quick and very efficient...I had explained all about the problem that had had getting the sofa on that day ....they apologised and said they would be quick ....They then noticed that the large sofa had got dark wood feet and not the light wood ones ordered and the ones that the small sofa had !!!!!....yet again another phone call....which the delivery guy did for me and really had a go at the despatch centre for not checking....thanks to him my correct feet were sent out straight away and we got them Christmas eve.....all in all poor customer service ..poor checking at despatch and a general attitude that I just had to wait until they could be bothered.....The only professional part of the service was the lad in the showroom and the delivery guys....would not get anything else from CSL due to the unnecessary stress caused just before a very busy time for me in work and at home...especially as we had paid Cash....way back in october...very shoddy behaviour

Paid cash for sofa [after being persauded not to take up interest free credit]Given a delivery date of up to 12 weeks [again told it never took this long ].Well they were right! After numerous phone calls and e mails [at one point I was told the delay was due to Chinese New Year!!!!!!!!] We were given 2nd May as a delivery date.A £50 credit was given due to delay which just about covered the delivery charge.Lessons learned ,dont pay cash up front,and take what the salesperson says with a pinch of salt.As I said love new Sofa ,hated after sales service.

When spending so much on furniture it leaves a bad taste to have to spend so much to have the items delivered! I could have hired a van for less.

First sofa came. Creased leather, marks etc. they sent a repair guy out who clearly said you defo need a replacement. I thought brill till the second came, worse than the first. I never accepted it obviously and insisted on another. Sure the third came which wa the one I sent away weekend before, they had tried to correct errors but again refused it. I insisted inspection checked it and asked would they have it in their house, to which they replied no message Allsup very sorry for that. They then said we will personally inspect the next one ourselves, which to my reply was" I think you should have done that earlier dont you" again the next the same. I had enough by this time to which customer services said we can't guarantee the sofa anymore, so they suggested I picked another style. Not happy but reluctantly did, to my surprise they only have me £150 off the additional cost of £650 ish. So months later and £500 worst off I have a settee but not the one I decorated my front room. Need I say anymore

They sent us the wrong colour couch then had the cheek to blame us. Took weeks to sort out then left us with a old 100th hand couch what was disgusting I defiantly would not recommend them. Go to dfs

My personal details were discussed with another customer friend of mine and they were told not to buy my sofa as it was a cheap made lady's sofa not a family sofa . I did not realise csl degrade their own product to get a sell

Our sofa delivered last Christmas produced a lot of ststic electric,both me and my wife were affected,we gave it 6 weeks,then I complained to CSL, they said that they would exchange it but they charged us over £200 usage.

The sofa was as new. We will not trade with CSL again

I ordered a leather sofa and was told it would take around 13 weeks to be delivered. I received an email once my sofa was ready and so I paid the remaining balance and booked the deliver day of 29 May. On the morning the sofa was supposed to be delivered I received a call saying that the feet hadn't arrived and so I rebooked a delivery slot for 10th June when I was told the feet would be in stock. On the morning of 10th June I called to check the delivery and there was no record of it being booked. Nobody had chased to find the feet at all and we were back to square one. After around 8 calls to customer services we were still no nearer to getting the feet and I was told that the feet had been delivered to the main warehouse but the warehouse was so full they couldn't find them! Eventually, after threatening to go back to the Thurrock store and stand in the shop all day telling people about the bad service a pair of feet were found. The sofa has now been delivered and is lovely but I will never buy from CSL again. To top all of this off I had sold my original sofa ready for the original 29 May delivery date and had to sit on a blow up mattress on the floor for 3 weeks. Not pleasant for a 65 year old lady.

No problems at all!!! All done in time and professionally!!! Excellent service!!!

Really pleased with them so far. Large choice from Doncaster showroom. The sales guy wasn't too pushy. He used an iPad with all the options to help us make our choice and explain finance etc... Website and emails kept us up to date on progress of our order. Sofa arrived and we are very pleased.
No complaints from us at all :)

The chap that helped us to choose our sofa was very helpful with what sofa material to avoid with pets and children, the delivery guys inspected our sofa and found the odd mark that I wouldn't have seen and promptly arranged for it to be inspected.
My only disappointment was with the availability and range of the 72 hour delivery items advertised, most of the sofas we chose were not available in 72 hours, also when adding a footstool to my sofa will be up to 10 weeks.
Apart from that small detail, I am very happy with the service so far.

Disappointed with the whole set up. Salesman misinformed us, suite was damaged on receipt and needed repair, One section of the suite was the wrong size so after waiting twelve weeks for the suite itself, we now have to wait a further twelve weeks for the correct size to be delivered. In the meantime, no less than 4 sections will be taken away for repair (we don't know when as csl are having to order the parts) whereupon we will be given a "loan" suite until ours is repaired and returned. To add insult to injury, when I explained that I did not expect to be debitted for the suite until I had all the parts and was satisfied with the repair, I was told that because there would be a "loan" suite on site then the finance agreement would have to go ahead as scheduled. Since sending a technician to inspect the damage and telling us what happens next we have heard nothing. Really poor service altogether. The only reason I gave them a two star rather than a one is that no-one has been rude or offensive.

Spend £1400 for a leather sofa and footrest. Waited 3 month for delivery only to get a ripped sofa that had been repaired. OUTRAGEOUS!!!! They took it back, left me with an awful stinky like hell thing they called temporary loan sofa for another 3 months. In the end i got what i ordered. Unfortunately this time it was the footrest being scratched. They offered to send someone to service it. HOPELESS!!!!!!! Avoid at all costs if you want a leather sofa!!!@

I encountered the most horrible and in patience driver ever.
Shouted at me and his colleague.
I will never recommend csl to anybody
Bad experience I will never forget

Waited six weeks for sofa . When it arrived it was damaged , sent back. Had to ring them after 1 week only to find they were tring o repair it. Said I didn't want a repaired sofa and to send new 1. Another two weeks of nothing had to ring them. Final booked a day. Had day off work no sofa. Rang them again they forgot to book in. Waited anther 2 days final came this time no feet. Told them to leave it and post feet. Took one month for feet to come. Best thing is paid cash for it at beginning . Never using them again no after care wot so ever. Rubbish service.

The sofa & matching marble effect tables that I got from csl are of first class quality, the service and aftercare I received was not it took me a lot of time and effort to get csl to repair my wooden floor that was damaged when my products were delivered, I had just spent over £3000 in cash not credit with this company that I had just been left to me by my late mother so at a difficult & stressful time this was the last thing I needed.

I would definitely recommend CSL from the ordering of the sofas to delivery the service was superb.