Currie Motors Group UK レビュー 

Currie motors service reception team are really excellent when it comes to customer care.
I Took my van to Currie motors Isleworth when it had issues.
The moment I stepped in to leave my Van, there were few customers ahead of me in the reception area. I was so impressed with the quality of customer care to all in front of me.
The whole team served clients with high level of care. After I left my van I was given updates all the time until the work was completed. When I picked up my van yesterday 16/09/2026 I was served by Christopher De Bruyne. Although it was almost their closing time. He gave me an exceptionally excellent service. Well done Christopher and a big thank you”
I recommend anyone who owns Toyota to go and experience excellent service at Currie Motors service centre Isleworth.

This is my second visit to Currie Toyota in Isleworth and I specifically chose this location because of the outstanding customer care provide by Christopher De Bruyne and Em (didn’t catch her full name). Both were professional, informative and knowledge, welcoming, and took great care of me. It’s almost weird to say I’m looking forward to my next visit!

Booked service at Currie Motors Isleworth - express service will take an hour or so. Not happening sitting in their reception area for an hour then received a email & text stating vehicle just been received (I arrived at 9.35 - appointment booked for 9.45am) Email & text received by me at 10.40am. Car will be ready at 17.45?? Check with reception - oh that's a mistake! It's now 10.50 - car will be ready at 12 noon! What a joke!! So irritated & annoyed. My home is far!! That's why waiting would be easier! But not 3 hours!! No food - hot beverages only!!

My response to theirs below

They never make mention as to why they never contacted me as promised, why Toyota never responded to multiple complaints, why the garage never gave me or sent me any test results as promised?

I would remove the 1 star if i could useless

This Garage is beyond awful, it is true they maintain the clear position of Toyota.
1) Do not respond to customers
2) Do not deal with complaints
3) unable to carry out repairs correctly

In my experience to date, after multiple complaints to Toyota, they have not had the decency to respond to me. Currie Motors Kingston (Toyota) just dismiss it when you go in and see them, promise to email but never do, never follow up and literally have no customer service. I will never ever buy a Toyota product again based on my experience. I would strongly recommend you avoid this dealership as they do not provide any valued after sales service. I would remove Stars if that were an option. I have never been so disappointed in any service to date in my life as I have been with this crowd.

Very poor aftersales and complaint handling from Currie Motors Toyota Kingston.

My car was first serviced on 3rd June 2026, when tyre issues and a cracked AC condenser were identified. It is now 25th August 2026 and this still has not been properly resolved.

Across nearly three months, I have had to repeatedly chase for updates, deal with missed call-backs, confusing tyre report discrepancies, and a wasted journey after being told the car was ready to collect when it was not.

The complaint was mainly about poor communication, an under-staffed branch, lost reports, changing systems being blamed for issues, and the complaint handling has repeated nearly the exact same issues. Very disappointing from a Toyota main dealer.

Toyota Currie Kingston – Very Disappointing Experience
I have been taking my Toyota to Toyota Currie Kingston for around 10 years, so I trusted them and expected a high standard of service.
In January 2026, I paid £460 for a major service on my Toyota Auris Hybrid. Since then, I have driven only around 5,000 miles.
Today, I had my MOT carried out at an independent garage. I was told that my brake pads were already down to approximately 3mm on one side and 2mm on the other.
This is extremely disappointing because, after paying £460 for a major service at Toyota, I expected the brakes to have been properly inspected and any necessary work to have been identified and discussed with me.
If the brake pads were already worn to this level in January, why were they not replaced or at least clearly reported to me? And if they were in better condition in January, how could they be down to 2–3mm after only 5,000 miles?
After trusting Toyota Currie Kingston for 10 years, this experience has seriously damaged my confidence in their servicing. How can customers trust that the work they are paying for has actually been properly carried out?
I would like Toyota Currie Kingston to explain exactly what was checked during my January service and what condition my brake pads were recorded as being in at that time.

I had a repair and chassis wax recall on my Toyota Hilux, I went to my local Toyota repair branch (Isleworth) and was seen/greeted by one of their agents, (Christopher De Bruyne), the service was great! Daily updates and never in a rush.
Chris done a great job listening to my concerns and guiding where necessary.
I’ve never used main dealers before, but will do in future as the rates are pretty fair and service impeccable,
Would recommend,
Robert.

I took a Lexus is250 to the Twickenham branch to get the air conditioning fixed as it needed the pressure sensor replaced. Even though I knew what the fault was as it had already been diagnosed at Halfords (they could not get the part so refunded the diagnostic cost) they would not give me a price for the part unless I had a £200 diagnostic done which they promise to refund from the repair cost. This unsurprisingly found the same fault. I was expecting the price to be high as its a main dealer but was unprepared for the £360 quote for a £25 part. Do not fall for the pay for the diagnostic but don't worry you will get it back when you have the repair done as you will not get the repair done unless someone else is paying.

I would suggest anyone going there look at the prices of parts on lexus parts direct before having a diagnostic done to see how painful the quote is likely to be.

Quite a good business model get paid £200 per car but never have to fix any cars.

Car now fixed for £200, parts and labour at a local independent garage. No requirement for another diagnostic and done in less than an hour.

Made a last minute call to currie car hire ware, assistant was polite and due to last minute booking had to do some checking for us within a hour had a car ready for us to collect the next day highly recommend the company exceptional customer care thank you

Jul 8 - wife left car for 2 front wheel tyre replacemens at Currie Motors Kingston. Promised ready by 5.00pm. Midday - phone call, tyre machine broken. Will call tomorrow to update
9th. No call. Rang Currie. Got call back from mechanic - machine still broken. Will call tomorrow
10th. No call. Wanted car for evening, so collected for use over weekend.
13th. Rang to check progress with mending of machine. They promised to call back with progress. No call
14th. Rang them to check progress Still unclear.
Since one of the tyre replacements was because of a small incident, and fitting of a short term wheel replacement with limited mileage allowed, took car to local Tyre Centre, both replaced within 20 minutes (and more cheaply than Currie)
Later that day got call/emails - appointment booked for 20th !!! NO CONSULTATION ABOUT WHETHER THIS WAS CONVENIENT/OR IF CAR AVAILABLE
I cancelled the booking as no longer needed.

However, this booking (as with previous cases) prompted a plethora of emails confirming dates, asking questions etc, all of which should have been on file

Since then, there have been several further phone calls asking for details of requirements - when told to look at their files., the callers seemed non-plussed/ unable to get details from 'another deprtment' etc

There seems to be a general lack of communications between departments, a lack of interest in customer service or urgency, and as further background to these calls, the communications clarity is dreadful - probably staff using poor quality headsets and speaking far too rapidly (80+ year old hearing is not perfect, but not that bad )

Awful Experience
I went for an annual full service, hand over my keys around 11:30 and was told it will be done around 4 or 5 in the afternoon. Waiting for their call/text and nothing came through. As the time goes I checked my email, it said pick up time is 18:30. Waited until 6:00 and rang the office but they are closed. Went there physically, obviously no one is there. Had to go to work at 3:00 in the morning and booked Uber knowing that finding ride that early can be a bit of gamble. If I was told it wont be ready, I could've either change the date or arrange something earlier. Got a call the following morning at 9:26 and told the car is ready for collection. Came to pick it up around 12:30 and tried to explain how unhappy I am to the front desk lady but she is absolutely not ready to listen anything I have to say. Seated and waited for the polite gentleman, he came and explained all the services they do and at the end I explained my frustration and the inconvenience their miss management created on me. He was humble and apologized on behalf of the company and promised to raise the issue with his manager. I thanked him and went to my car. When I checked the service book, it wasn't signed and updated, in plus the car was not washed. I went back and asked if I am wrong to expect the car to be washed while carrying out a full service, the front desk lady confirmed I am right and ask me if I can sit and wait for the car to be washed. I was furious at the time and couldn't accept her offer. Now my question is, if they didn't bother to wash the car, check on the service book, how do I know that they have properly carried out the services they say they will do?
I know I am never going to step a foot in there But I have to say this, it is a disgrace for Toyota.

I booked into Currie Motors Kingston for a repair to my catalytic converter. I dropped my car off and was told the work would be completed by the end of the following day. The following day, around 3pm, I called to ask if this was still on track. I was told yes, it would be ready to collect by 5.30pm. I duly left early work early, taking 2 hours of annual leave, in order to reach the garage before closing. On arrival at 5pm, I was informed that in fact the wrong part had been ordered and the car had not been repaired. It's unclear to me why this was not communicated on the phone just 2 hours prior. I was then offered a courtesy car, despite the fact that I have a physical disability and require an adapted car. Unsurprisingly, they were unable to accommodate this. The team said they had now ordered the correct part but it would not arrive for a further week. We arranged that I would drop the car off again at this point. Due to the nature of my shiftwork, it was agreed that the car would be dropped back to my property at the end of the working day, when the repair was completed, rather than me coming back to collect.

During the following week, I failed to receive any email confirmation of my second booking. I called the garage three days prior and received verbal confirmation that the plan was still in place. I received a further call the day before attempting to book me in for a showroom viewing whilst the work was being done. I dropped off my car the following day as planned and confirmed with the team that it would be returned to my address at the end of the working day.

I have since failed to receive any update from Currie Motors Kingston regarding a) whether the repair has taken place or b) where my car is. It has not been returned to me. I have attempted to call three times between 4pm and 5pm and have been unable to get through to anyone at the Kingston branch. They have now closed.

Based on my experience, I would not advise anyone to use the Kingston branch. My overall impression is that they are simply so disorganised, they do not know who is turning up or what work has been booked in. My adaptations are clearly visible within the vehicle and were noted on my booking -- to be offered a courtesy car I would be unable to use and having to explain why I cannot use it, whilst seated in the middle of a crowded reception area, was horrific. I currently have no idea as to the status or whereabouts of my car, nor when it may be returned to me.

The experience was smooth and professional with detailed updates. I would have given 5 stars, but there was one small inconvenience: Currie Motors does not accept AMEX! Please consider adding that to your payment options.

6 months ago I purchased a Prius from Currie’s Toyota Twickenham and had a great experience throughout. Colm provided excellent service from start to finish — friendly, knowledgeable, and always happy to help with any questions. What really stood out was that he kept in touch even after the sale to make sure everything was going smoothly. Very reassuring since we were buying online from Devon.

Six months later, the car has been faultless with no issues at all. Very happy with both the car and the customer service. Highly recommended!

I’ve owned my Toyota from new for nearly 10 years, and she recently went in for some serious mechanical TLC. It was a massive job—full front and rear brakes, front and rear suspension parts, a new 12V battery, and an air con refresh, plus investigating a few specific issues I’d flagged for them to rectify.

Rhianna and the entire team (shoutout to Chris, Em, Chris, Nat, Danielle, and the technicians) went absolutely above and beyond for me. They kept me mobile with a courtesy car while the heavy lifting was being done, and I genuinely felt valued and appreciated for my long-term loyalty to the brand.

I’ve been bringing my car here since the very first day I bought it, and service like this is exactly why I’ll never go anywhere else. A massive thank you to Toyota, and a huge shoutout to Rhianna and the crew for getting everything sorted so smoothly and getting my car back to its absolute best.

Until next time! 🙌🚗

Chris De Bruyne has been very helpful from the Service Team, warranty information provided.

Kind regards.

Annual Service revealed 12v battery performance fall off after 2 years.. Called and took the car in right await. Battery replaced under Warranty and Service Department completed in 45 mins . An excellent customer rxperience

My advisor who was Christopher was very helpful when I asked for some paperwork. Highly recommended.

Dreadful Service. They don't answer the telephone, ask you to ring back. Have tried 3 times and got no answer. When I eventually got through, asked to speak to the Sales manager. And same again. Where is this legendary Lexus service?

I have great experience with Lexus Twickenham good service and great customer service by Emily Beard.