Daisyandhen レビュー 

Extremely disappointing experience with Daisy & Hen. Communication was slow and the order took more than three weeks to even ship.

After the order was placed, I was asked to pay additional money for shipping, despite having selected and paid for delivery at checkout. This raised serious concerns for me about compliance Australian pricing laws.

Given the excessive delay, I requested a refund as the items were no longer needed, but this was refused.

Terrible communication, disappointing customer service and an overall very frustrating experience. I would not recommend purchasing from this business.

I contacted the company in good faith requesting a workaround to obtain free shipping. I intended to purchase a Jellycats Festive Dragon and my order of $149.99 was just 1 cent off the required spend of $150.00. If I paid in cash, that 1 cent would have been rounded up and not refunded, therefore in what world is $149.99 not $150?

The response from staff by email was, "Our free shipping threshold is set to $150 and not for orders below sorry - hopefully you can find another item to add to your cart to qualify for free shipping!"

So you have the choice of paying an additional $12.95 in otherwise free shipping costs, OR "save" $8 by buying something I don't need or want for $5 in order to meet their minimum spend.

Really.. over 1 cent??! Who is writing their customer service policies? And why even list a single product that wouldn't qualify for free shipping? It is already more than the price of shipping over the RRP... Where is the common sense?

I am on a low income, pay 55% of my pension on rent and so every penny counts. I would only spend this for my son's birthday present, and because he absolutely loves mythical creatures - especially Chinese dragons. I would have bought locally if I could have afforded it when it was first released by Jellycats during the year of the dragon. Now two years later, it has sold out nearly everywhere else online. No surprise this store doesn't move stock at the same rate as everyone else.

Furthermore this store lists it $18 over RRP, and if you read the fine print.. they can't be bothered to combine shipping, and will charge you shipping twice if you send through two orders at once. Another reviewer warns if there are any issues, a refund is not an option, only ever a store credit. It seems to me that for a company dedicated to bringing joy to children, they don't really care at all. As such, I will never purchase a product from this company!

Yet, I was still very motivated to buy my son's gift, so he didn't miss out. Good news.. I found it at Hugglemoo for the RRP, plus I was offered a further 5% off for signing up to their mailing list. So in order to qualify for their free shipping, I bought two Cuddle Club toys ( a firebird and a yeti = $42 RRP) for just $3 dollars more than I would have had I purchased from Daisy and Hen and agreed to pay their "not free" shipping.

A happy ending for me :). 0 stars if I could for them.

Similar to others’, I experienced disappointing customer service and communication (very delayed response to emails). Be aware that they only offer store credit, not refunds; which is quite unusual. Their prices are also comparatively more expensive for the same items, so, combined with their restrictive returns policy, I would recommend shopping around/elsewhere.

I received an incorrect item, I contacted them and after an initial answer they have decided to ignore the problem and all my communication for more than 2 weeks (even though I have contacted them on several occasions). No update, I think they don't want to give me a refund. I can not recommend them and will not order on their site anymore.

Have purchased Jellycats online many times and the shipping is always fast and items are beautifully wrapped. The customer service has been really helpful and fast. Would definitely recommend if you are after some Jellycats, beautiful children’s gifts or clothes.

Horrific experience with this company!!
Placed an order and paid for priority fulfillment and shipping, only to receive an email days later advising that the order won't be dispatched until August.
Customer service have not replied to any emails, regarding the fulfillment and delivery despite multiple attempts.
Finally received a response through the facebook page that was cold, condescending and unhelpful. They threw T&C's back at me and denied to have the order collected from a store or warehouse. They advised that once the order is ready for shipment it will be shipped out with express shipping, and they will not allow the cancelation or refund.
However.... " They hope I still love the goodies and thanks for shopping with them"
Poor customer service, woeful customer experience and multiple reviews to indicate this is a regular occurance with them. Do not shop!!

Amazing, caring staff who help out with picking the most perfect gifts. Going into Daisy and Hen doesn’t feel like a ‘shop’ it feels like a place of comfort and absolute happiness! Amazing service and products.

Shop here at your own risk, if something doesn’t fit they are extremely unhelpful!

I am extremely disappointed with the poor customer service and order handling I experienced with this business. From start to finish, the process was inefficient, communication was lacking, and the service was unacceptable.

Before placing my order, I reached out early in the morning to confirm if same-day shipping was possible, as I needed the item urgently. I received a prompt response assuring me that if I placed the order immediately, it would be shipped out that same day. Trusting their word, I made the purchase right away and sent follow-up messages and an email to confirm. Unfortunately, after I paid, my messages were completely ignored for the rest of the day.

The next day, I received a call apologising and asking whether I’d still like to proceed with the order or receive a store credit/refund. At that point, it wasn’t even about the shipping time anymore — it was about the lack of accountability. If you make a promise to your customers, you need to keep it. The assurance I was given was meaningless, and the silence after I paid was incredibly frustrating.

This was my first purchase from this store, and sadly, it will also be my last. Very disappointing.