Damart ロゎ
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Damart レビュヌ 24,999

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TrustScore 5段階評䟡の4

4.1

靎屋
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5぀星のうち5の評䟡

I love shopping with my favourite catalogue Damart. I like Damart, I love the style of the clothes, the quality is second to none for me certainly better than some high street stores, Everything is al... もっず芋る

䌁業が回答したした

5぀星のうち5の評䟡

I have been shopping with Damart for many years. Always very obliging &helpful. However just lately I have to say Im amazed at how many catalogues & leaflets you are sending our. Okay we need to see... もっず芋る

䌁業が回答したした

5぀星のうち5の評䟡

After a few technical issues, my fault I’m sure, I ordered a pair of stretch/ cotton trousers in sage green. They were in the sale, half price, and they are wonderful! Colour and fit perfect. Also, ha... もっず芋る

䌁業が回答したした

5぀星のうち2の評䟡

Ordered 3pcs track suit £44.39. Too small returned Feb 25th .. still no refund. Ordered larger Suze 5 days after 1st irder too big..no refund yet. Contacted twice they say only got one order! Still ch... もっず芋る

䌁業が回答したした

䌁業情報

  1. 靎屋

さたざたな倖郚゜ヌスから提䟛された情報

Damart are a French owned global retailer in the direct home shopping market who specialise in clothing for the senior lady. Damart are best known for thermal products, developed from our unique ‘thermolactyl’ fabric which we patented back in 1953. Since then, Damart has quickly become known across the European marketplace, as has our growing range of exciting products – from our famous thermals to ladieswear, homewear and garden products. Aimed at the 75+ age group,our ‘sister’ brand,‘Sedagyl’, offers products which provide ‘comfort’ and well-being for the senior market. Winners of the UK Customer Satisfaction Awards in 2014.

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4.1

ほが満足

TrustScore 5段階評䟡の4

2䞇件のレビュヌ

5぀星
4぀星
3぀星
2぀星
1぀星

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この䌁業のTrustpilot 利甚方法

レビュヌや評䟡の取埗方法、スコアリング、モデレヌションのプロセスに぀いお確認する。

Trustpilot に参加しおいる䌁業は、むンセンティブを提䟛したり、レビュヌを非衚瀺にするためにお金を払ったりするこずは蚱可されおいたせん。レビュヌはレビュアヌの個人的な意芋で、Trustpilot のものではありたせん。詳现はこちら
5぀星のうち1の評䟡

Had a radio as a free gift it is not


Had a radio as a free gift it is not working properly i have tride to get answers but failed

2026幎3月6日
自発的なレビュヌ
Damart ロゎ

Damart からの回答

Hi Clive

Thank you for contacting us. I'm sorry to hear that the free gift of the radio is not working properly. Can you please email us at trustpitlotteam@damart.com we'll be happy to look into this for you.

Kind regards
Anne
Customer Response Advisor

5぀星のうち1の評䟡

Rubbish Cork Bath mat

Bought Cork bathmat at a cost of £25.00 and it is total rubbish. It never dries and has wet marks on it 24 hours after standing on it following shower.

2026幎2月24日
自発的なレビュヌ
Damart ロゎ

Damart からの回答

Hi Linda

Thank you for your review. I'm sorry to hear this about the cork bathmat. This is most unusual for the quality of our products. I do understand your concerns and that this must be disappointing.

Can you please email us at trustpilotteam@damart.com and we'll be able to look further into this for you.

Kind regards
Anne
Customer Response Advisor

5぀星のうち5の評䟡

Easy ordering

Easy ordering, arrived in a timely manner. Items as described. Happy with my purchase.

2026幎3月17日
自発的なレビュヌ
Damart ロゎ

Damart からの回答

Hi Linda

Thank you for your five star review. It's wonderful to hear that you found it easy to order with us and you are happy with your purchases and the service you've received.

Kind regards
Anne
Customer Response Advisor

5぀星のうち1の評䟡

Not happy

Not happy with outfit or customer service will not be shopping again.

2026幎3月15日
自発的なレビュヌ
Damart ロゎ

Damart からの回答

Hi Mrs Hall

Thank you for contacting us. I'm sorry to hear that you are not happy with the outfit you've purchased and the service you've received.

Can you please email us at trustpilotteam@damart.com and let us know why you are not happy with the outfit and we'll be able to look into this for you.

Kind regards
Anne
Customer Response Advisor

5぀星のうち2の評䟡

Ordered 3pcs track suit £44.39

Ordered 3pcs track suit £44.39. Too small returned Feb 25th .. still no refund. Ordered larger Suze 5 days after 1st irder too big..no refund yet. Contacted twice they say only got one order! Still chasing return and refunds I have proof of return. Won't shop again.

2026幎2月25日
自発的なレビュヌ
Damart ロゎ

Damart からの回答

Hi Margaret

Thank you for your review. I'm sorry that you've had to contact us about your return and for any inconvenience this may have caused you. I do understand your concerns and that this must be frustrating for you.

We do advise that returns can take up to 14 days to be fully dealt with from the date they are sent back. Can you please email us at trustpilotteam@damart.com and include a picture of your proof of return. We'll then be able to look further into this for you.

Kind regards
Anne
Customer Response Advisor

5぀星のうち5の評䟡

Great experience

It was easy to find what I was looking for and then to order .The order was sent off promptly together with a free gift .

2026幎2月27日
自発的なレビュヌ
Damart ロゎ

Damart からの回答

Hi,
Thank you for your five star review!
We are glad to hear that you found it easy to find what you were looking for and then place an order with us. I hope you are just as happy with the item(s) received.

Kind Regards,
Jo
Customer Response Advisor

5぀星のうち5の評䟡

Prompt,easy to order

Prompt,easy to order. Easy to return. No problems paying.

2026幎3月9日
自発的なレビュヌ
Damart ロゎ

Damart からの回答

Hi Sue,
Thank you for your five star review!
We are glad to hear you found it easy to place an order with us and that if/when a return was necessary you did not experience any issues.

Kind Regards,
Jo
Customer Response Advisor

5぀星のうち4の評䟡

A good fit

The clothes I order, are mostly a good fit and always good quality

2026幎3月21日
自発的なレビュヌ
Damart ロゎ

Damart からの回答

Hi Julie,
Thank you for your review.
We are glad to hear that the clothes ordered and received have been of a good fit and quality. We look forward to continuing this into the future.

Kind Regards,
Jo
Customer Response Advisor

5぀星のうち1の評䟡

I ordered some brown trousers a striped


I ordered some brown trousers a striped t shirt came instead I rang and was told a label would be sent for that return. I said I don’t want to cancel the trouser order which was agreed would be sent to me. Then a text came through to say I would be refunded for trousers. I didn’t want that. Phoned Sian 26/2/26 MJQ081B12FJ chocolate trousers size 12 £13.49 Acc 8282984472.

2026幎2月26日
自発的なレビュヌ
Damart ロゎ

Damart からの回答

Hi Margaret,
I sincerely apologise that an incorrect item was received and for any disappointment that this may have caused.
When the return was made/being arranged, did you write on the returns form that the original item - trousers - was still required? If not, this could explain why a refund was issued instead. Again I sincerely apologise for this.

If the Trousers are still required a new order would need to be placed so that they can be sent to you. A new order can be placed using any of our usual order channels - telephone, online or post.

I apologise [again] for any further inconvenience that this may cause.

Kind Regards,
Jo
Customer Response Advisor

5぀星のうち5の評䟡

There is a lot of variety of items

There is a lot of variety of items, most of the time they have my size. Jeans are good and three different leg lengths which is great. I do find that some of the prices are a bit high so I’m careful about what I buy. And I like the different ways to pay

2026幎3月19日
自発的なレビュヌ
Damart ロゎ

Damart からの回答

Hi Carol,
Thank you for your five star review!
We are glad to hear that you find there is a lot of variety in the items offered and I hope you have been able to find something to your liking.
We appreciate your feedback and we look forward to continuing such service in to the future.

Kind Regards,
Jo
Customer Response Advisor

5぀星のうち5の評䟡

I love shopping with my favourite


I love shopping with my favourite catalogue Damart. I like Damart, I love the style of the clothes, the quality is second to none for me certainly better than some high street stores, Everything is always packaged with care. I like they have lots of discounts all the time and free gives if I get a free gift sometimes I give away to a family member, Facebook or I take to the local charity shop, so someone will always benefit from it, I think Damart is a very thoughtful brand unlike any other I have known and I really appreciate that. Thank you to Damart.

2026幎3月20日
自発的なレビュヌ
Damart ロゎ

Damart からの回答

Hi Carla,
Thank you for your five star review!
It is lovely to hear such positive feedback regarding your shopping experience with us and that you enjoy the different offers advertised.

We look forward to continuing such high service into the future.

Kind Regards,
Jo
Customer Response Advisor

5぀星のうち1の評䟡

NEVER AGAIN FROM DAMART

Ordered item from Damart which was wrong. I rang them twice and was put on hold. What they do not tell you you is that you are being charged at a premium number cost. The item was less than £12.99. The cost of the the phone calls (just received my bill from EE today) is £17.90.
My return money was, after waiting, was £10. Buying from Damart cost me a OVER.£20.
WILL NEVER USE THEM AGAIN. RIP OFF MERCHANTS

2026幎2月23日
自発的なレビュヌ
Damart ロゎ

Damart からの回答

Hi Bob,
I apologise that you have had to contact us due to an incorrect item being received and for any disappointment and/or inconvenience that this may have caused.
So that this can be looked into further, please email me directly at trustpilotteam@damart.com with the following details:
- Your customer account number
- Your full name & address including postcode
- Full details of the order/item in question e.g. order number, item reference number etc

If/when calling our main number - 0871 423 0000 - yes this is charged at 13p a minute plus your standard network access charge. Such call costs are advertised in our brochures and online. Just to let you know, should you wish to contact our customer services team regarding an order already placed, this can be done on 0330 123 5429. We are open every day from 8am until 8pm.

Kind Regards,
Jo
Customer Response Advisor

5぀星のうち5の評䟡

I enjoy the convenience of shopping


I enjoy the convenience of shopping on-line with Damart. I like the quality of the items and also enjoy the offers.

2026幎3月20日
自発的なレビュヌ
Damart ロゎ

Damart からの回答

Hi Pauline

Thank you for your five star review.

I'm pleased to hear that you enjoy the convenience of shopping online with us and like the quality of our items.

Kind regards

Lucy

Customer service team

5぀星のうち5の評䟡

Damart are an Excellent Company

Damart are very good at handling returns quickly. Their Personal Account is very handy for spreading the cost of an item and it is easy to use online.

2026幎3月10日
自発的なレビュヌ
Damart ロゎ

Damart からの回答

Hi Anthony

Thank you for taking the time to leave us a five star review.

I'm pleased to hear that you find that we handle returns quickly. It's great that you enjoy using your personal account and also find shopping online with us easy.

Kind regards

Lucy

Customer service team

5぀星のうち5の評䟡

The bathroom mats are just the colour


The bathroom mats are just the colour needed but little disappointed there is no rubber backing; just hope they don't slip.

2026幎3月3日
自発的なレビュヌ
Damart ロゎ

Damart からの回答

Hi Rhys

Thank you taking the time to leave us a five-star review.

I'm pleased to hear that you're happy with the colour of the bathmats.

I'm sorry that they don't have a rubber backing and for any disappointment caused.

Kind regards

Lucy

Customer service team

5぀星のうち1の評䟡

It's the same old same old

It's the same old same old. You receive a new catalogue in the post with the latest deals etc. Everything looks great, the pictures and the clothing are good. You think to yourself "That dress looks lovely. It's in my size and it's in stock. I'll go online and order it." You log in and you put the catalogue order number for the item in the search box. It doesn't recognise the number. Instead it gives you something approximate to the order number. Which is nothing like the thing you want. So then you put the description in the search box and hey presto , there's the item you want. Nothing like the order number in the catalogue!! This garbage system of two different order numbers has been going on for years and still Damart cannot rectify it. When you phone up at 13p a damn minute, even the lackys on the other end of the phone can't explain it. So what chance does the custome have. Other than to either order over the phone at a cost. Or hope you get lucky online and find the item you've spent ages looking for. It really is past a joke now. Either sack those in IT and rehire someone who knows how to programme the system. Or retrain those inhouse to get it right first time. RANT OVER.

UPDATE to my experience. Thank you Adele for your reply to my criticism. I followed your instructions and I am very pleased to write that it actually works!
Now, my next missive is, whilst I am still correct about my criticism and you are correct about your information; WHERE does it say that this is the stated procedure when making an order online? The first thing that you see when you sign in to order is the larger search box. Why is that search box differerent to the catalogue? Why are the order numbers different for the same product? That said, I am now properly informed as to the correct procedure when ordering from an offline catalogue on an online wbsite. Thank you.

2026幎3月19日
自発的なレビュヌ
Damart ロゎ

Damart からの回答

Dear Sir/Madam

Thanks for taking the time to leave us a review. I'm sorry you've had to contact us regarding our website.

When ordering from the catalogue, you need to enter the reference number on to our quick order. This will then bring the item up for you. Please see example type in the 7 character catalogue reference to find your item for example CGT 178X. Our quick order can be found on our home page.

Our calls are charged at 13p a minute. The rest of the charges are levied from your telecom provider.

Kind regards

Adele

Customer Response Advisor

5぀星のうち1の評䟡

Damart keep sending mail for a customer


Damart keep sending mail for a customer who moved away 2 years ago - despite sending Damart an update by returning the mail to them they continue to send mail out

2026幎3月19日
自発的なレビュヌ
Damart ロゎ

Damart からの回答

Hi Lorna,

Thanks for your review.

I'm sorry to hear you are receiving mail from one of our customers. Please e-mail the customers details and your address on trustpilotteam@damart.com, we can then remove these from our records.

Kind regards

Adele

Customer Response Advisor

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