When I place an order online, my items always arrive during the ETA. Staff at the Eaton Centre in Toronto are always friendly and readily to help answer any questions. I always get a greeting wh... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
I placed an order and the system automatically filled in the wrong address. I immediately contacted them to change the address and I never got a response except an automated message. I tried to... もっと見る
企業が回答しました
My favourites is the Gyokuro Yamashiro green tea, along with the Genmaicha blends along with their Earl Grey varieties. I also dearly miss Movie Night and wish they would bring it back! Also try the M... もっと見る
企業が回答しました
DT has always listened to their customers' feedback in regards to teas because when the blend changes, we notice. If customers say their old favourite tastes different and not in a good way, DT will t... もっと見る
企業が回答しました
企業情報
当該企業による記述
Buy the best loose leaf tea at DAVIDsTEA. Explore our premium Black tea, Green tea, Matcha tea, Herbal tea, White tea, Maté tea, Oolong tea, Rooibos tea, Pu'her tea, tea accessories and more! DAVIDsTEA offers a specialty branded selection of high-quality proprietary loose-leaf teas, pre-packaged teas, tea sachets, tea-related accessories and gifts through its e-commerce platform at www.davidstea.com and the Amazon Marketplace, its 6,500 wholesale customers across Canada and the United States, as well as 20 flagship stores across Canada.
連絡先
Rue Ferrier 5430, H4P 1M2, Mont-Royal, カナダ
- https://help.davidstea.com/en-US/contact
- www.davidstea.com
3.8
ほぼ満足
254件のレビュー
最近のレビュー依頼の記録はありません
この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
ネガティブなレビューの 100％に回答しています
通常1カ月以上経ってから回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Online order and in store experience
When I place an order online, my items always arrive during the ETA.
Staff at the Eaton Centre in Toronto are always friendly and readily to help answer any questions. I always get a greeting when I visit in store.
The only reason I knocked off a star in the rating is because of the changes for redemption. I am not pleased at the fact that it now cost more redemption points for matcha. It was changed in the past that you were not allowed to use the redemption points on high end matcha, to now double redemption points for any flavored matcha. I spend good money on teas with David’s tea, for these changes. Not cool at all
2026年6月10日
自発的なレビュー
DAVIDsTEA からの回答
Hi there Christine,
Thank you for taking the time to share this review. We're thrilled to hear that you've been enjoying friendly service at our Toronto Eaton Centre location—we're passionate about recruiting the best employees to help us with our goal of spreading positivity! We also appreciate your feedback about the Frequent Steeper program, and we hear you. As a business, our loyalty program is always subject to adjustments. We are doing everything we can to maintain the membership experience and with the same high-quality products our customers expect. However, in cases where changes are necessary, we will continue to work to find solutions to ensure we maintain the best value. This is always ongoing! Rest assured comments like yours are essential and will be noted with the appropriate teams.
Thank you,
DAVIDsTEA
I placed an order and the system…Horrible customer service
I placed an order and the system automatically filled in the wrong address.
I immediately contacted them to change the address and I never got a response except an automated message.
I tried to cancel the order and same issue, automated response.
They don’t have any customer service!
This is a terrible company to deal with.
Very disappointing and very frustrating.
I guess the order is going to be delivered to the wrong address!
2026年7月1日
自発的なレビュー
DAVIDsTEA からの回答
Hello Danny,
Thank you for taking the time to share your review. We’d like to apologize that we were unable to edit your address, as we sadly don’t have the ability to modify orders once they’re placed. Due to a recent increase in inquiries, we understand there was a slight delay in response, and we are continually working on getting back to everyone in a timely matter. We’re pleased to learn that our Customer Care team has been in touch and shipped a new package to the best address! We deeply appreciate the opportunity to assist.
Thank you,
DAVIDsTEA
So far that is the most expensive and…
So far that is the most expensive and the worst matcha taste I had so far…. Don’t bother!
2026年6月5日
自発的なレビュー
DAVIDsTEA からの回答
Hi Maria,
Thank you for your review. We’re very sorry to hear that our matcha was not your cup of tea. We appreciate hearing your feedback and will be sharing this with our team. We know everyone has different tastes, so we offer a wide variety of traditional and flavoured matchas to try and we hope you might find your favourite soon. Our Customer Care team is also eager to help with suggestions!
Thank you,
DAVIDsTEA
I keep getting text messages even…
I keep getting text messages even though I have texted "STOP" "Stop" and every other way I can think 9 TIMES and they still come!
I have emailed customer service with no reply. Do not give them your info as you will be getting weekly and even daily messages no matter what you do.
It takes me awhile to get angry enough to write poor review but I feel this is my only course of action this time!
DO NOT GIVE THEM YOUR INFORMATION!
2026年6月29日
自発的なレビュー
DAVIDsTEA からの回答
Hello Curtis,
Thank you for sharing this review. We completely understand how frustrating your experience has been and we appreciate you flagging it with us so that we could investigate further. We’re pleased to confirm that you’ve been successfully removed from our system. We’d love to see if we could further turn this experience into a positive one. We kindly invite you to reply to our latest email at your convenience!
Thank you,
DAVIDsTEA
I love the tea and also the service was…
I love the tea and also the service was great, going out of there way to get my order.
2025年11月5日
自発的なレビュー
DAVIDsTEA からの回答
Hi Diane,
Thank you for sharing this review with us! It's truly a pleasure to hear that you've been enjoying not only our tea collection, but our passionate customer service as well.
Thank you,
DAVIDsTEA
Excellente compagnie
La livraison est en générale très rapide. Le colis est toujours en bon état. Les thés sont fabuleux et variés. J’adore cette compagnie et achète régulièrement depuis plusieurs années. J’ai eu une fois un problème de livraison et j’ai reçu un bon d’achat en différé.
2026年6月19日
自発的なレビュー
DAVIDsTEA からの回答
Bonjour Lynn,
Merci d'avoir partagé votre expérience! Nous sommes tellement reconnaissants de vous compter parmi les membres de longue date de notre communauté. C'est très important pour nous que vous vous sentiez soutenu et écouté, alors nous apprécions grandement vos commentaires.
Merci,
Les Thés DAVIDsTEA
A David's Tea veteran!
I have been a David's Tea person for over 15 years now. Online - so easy to make an order and the delivery is prompt so I am not missing out on my daily tea routine. Instore- the staff are so friendly and competent in helping choose a tea new or old. My overall experience with David's is exceptional. The bonus is that David's has a rewards option, which I have used so many times over the years. Thank you David's! You are the best!
2026年6月19日
自発的なレビュー
DAVIDsTEA からの回答
Hello Terri,
Thank you for sharing your experience—it makes our day to hear that you've been sipping with us for 15+ years! We're very grateful to be a core part of your daily tea routine and we're thrilled to hear that you've had such pleasant service both in-store & online. We couldn't be where we are today without support like yours, so thank you for being an essential part of our community!
Thank you,
DAVIDsTEA
La livraison est toujours rapide
La livraison est toujours rapide et les thés toujours bons !! Je suis tellement décue qu'il n'y ait plus de boutique à Sherbrooke....
2026年6月1日
自発的なレビュー
DAVIDsTEA からの回答
Bonjour Joany,
Merci beaucoup pour ce partage! Nous sommes ravis d'apprendre que vous avez apprécié vos thés préférés grâce à une livraison rapide. Nous sommes toujours heureux de noter où vous espérez nous revoir prochainement! Nous espérons pouvoir trinquer avec vous en personne bientôt.
Merci,
Les Thés DAVIDsTEA
J’apprécie beaucoup leur goût
J’apprécie beaucoup leur goût, la variété. Je m’intéresse à m’enrichir de vos nouvelles découvertes et aussi particulièrement leurs bienfaits.
2026年6月18日
自発的なレビュー
DAVIDsTEA からの回答
Bonjour Michele,
Merci beaucoup pour votre avis! Nous sommes ravis d'apprendre que vous appréciez non seulement la qualité de nos mélanges, mais aussi leur variété! Nous espérons vous faire découvrir encore plus de coups de cœur à l'avenir.
Merci,
Les Thés DAVIDsTEA
Wonderful Tea Blends
There are so many teas I love at David's Tea but hands down my favourites are the Morning Detox Tea - I start every morning with a cup - and the flavoured matchas. The new strawberry hojicha powder is also excellent. See, there are too many to mention! Enjoy!
2026年5月1日
自発的なレビュー
DAVIDsTEA からの回答
Hi Danny,
Thank you for your review. We're honoured to hear that Organic Morning Detox is a staple in your daily routine, along with some more of our favourites! We can't wait for you to see what new discoveries await you. Happy sipping!
Thank you,
DAVIDsTEA
The teas are great!
The teas are great, so many to choose from. I also like the recipes that are available. The cold brews made from the fruity teas are tasty and refreshing!
2026年6月12日
自発的なレビュー
DAVIDsTEA からの回答
Hi Joan,
Thank you so much for sharing your review! It's such a pleasure to know that you're enjoying our teas just as much as we enjoy creating them. We're also thrilled to hear you've been getting creative with our recipes—our mugs are always overflowing with ideas. Happy sipping!
Thank you,
DAVIDsTEA
A favorite special treat
Great teas and lots of sales give me the opportunity to try new things with less risk.
2026年6月18日
自発的なレビュー
DAVIDsTEA からの回答
Hi there,
Thanks for sharing! We're thrilled to know that you've been enjoying our sales and keeping your tea stash stocked. We hope to help you discover even more favourites to come!
Thank you,
DAVIDsTEA
I LOVE DAVID's Tea
I LOVE DAVID's Tea! Period! They have top notch high quality teas at a reasonable price, and often have 'sales' that truly help.
They have a wide range of flavours in every type of tea and there is surely something for everyone. I have been a David's Tea fan, I am going to say well over 15 years maybe close to 20! My tea always arrives in a timely manner, and if they are running behind a bit filling many orders, they always reach out to let me know. Not every flavour has been a favourite or hit a home run, but they have been great about making it right for me too! I think my most loved flavour combo is one I create myself with a spoonful of hot chocolate and a spoonful of peppermint amour. It is heavenly! But there are SOOOOOO Many faves as well. My Hubby loves Serenity Now and Forever Nuts! And Blueberry Muffin is my new favourite. Great service Great company and I LOVE that they are a Canadian company too!
2026年6月17日
自発的なレビュー
DAVIDsTEA からの回答
Hello Deborah,
Thank you for taking the time to share this review! We can't tell you how grateful we are to have you as a long-time member of the community. It's a priority of ours to ensure all our customers feel heard and supported, so it makes our day to know that you've had positive experiences with your orders. You're certainly onto something with your Hot Chocolate and Organic Peppermint Amour combo! Happy sipping.
Thank you,
DAVIDsTEA
Always great tea -David’s tea made me…
Always great tea -David’s tea made me discover a lot of different varieties I didn’t know and I’m always excited to discover new flavors !
2026年4月1日
自発的なレビュー
DAVIDsTEA からの回答
Hi Caroline,
Thank you for sharing! We're honoured to know that we've helped you discover some new and favourite tea blends to enjoy. Happy sipping!
Thank you,
DAVIDsTEA
Love David’s Tea
David’s Tea is fantastic. My orders are always on time, and they are incredibly easy to deal with. Most importantly, the tea tastes great every single time. Would definitely recommend!
2026年6月10日
自発的なレビュー
DAVIDsTEA からの回答
Hi there Rasty,
Thank you for the review! We couldn't be more thrilled to know that you're enjoying a swift delivery service as well as some delicious teas. We appreciate having you in the community!
Thank you,
DAVIDsTEA
They always have a great selection
They always have a great selection, though it can be a bummer when your favorite tea is a seasonal one and you can't get it for months (I'm looking at you, Caramel Shortbread) I've tried other brands and they just don't compare - I always come back to David's! I do need to say that I wish they would go with a different shipping courier because the shipping is very slow when you order from the website.
2026年6月17日
自発的なレビュー
DAVIDsTEA からの回答
Hello Candace,
Thank you for sharing your review. We're so pleased to hear that Caramel Shortbread is one of your favourites. We're always happy to let our team know which teas our community are craving the most! We're very sorry to hear of your shipping experience—we take this feedback very seriously, and are actively working towards long-term improvements so that situations like this do not recur. We appreciate your ongoing support!
Thank you,
DAVIDsTEA
Un monde de saveurs
La qualité et le goût des thés et tisanes est incomparable. La saveur est nettement plus présente que dans n'importe quel autre marque goûtée jusqu'à présent. Je bois du thé depuis un an seulement et mon plaisir est de découvrir chaque sorte.
2026年6月17日
自発的なレビュー
DAVIDsTEA からの回答
Bonjour Vicky,
Merci d'avoir pris le temps de partager votre avis! Nous sommes passionnés par la création de thés savoureux et originaux, et nous sommes ravis d'apprendre que vous appréciez la qualité et la variété de notre collection. Nous espérons vous faire découvrir encore plus de thés préférés à l'avenir!
Merci,
Les Thés DAVIDsTEA
Bon goût de thé et de fruits
Présentement je prends beaucoup de thé froid sans théier ou thé blanc ou vert et saveur de fruits c'est délicieux 🙂🩷
2026年6月6日
自発的なレビュー
DAVIDsTEA からの回答
Bonjour Carole,
Merci d'avoir partagé votre avis! Nous sommes ravis d'apprendre que vous avez apprécié différentes sortes de thés glacés avec le retour du beau temps.
Si vous êtes amateur de boissons pétillantes, nous pensons que vous aimeriez peut-être un jour goûter l'une de vos préférées en format ThéPop!
Merci,
Les Thés DAVIDsTEA
Toujours un bel accueil en boutique
Toujours un bel accueil en boutique. Les thés sont délicieux et savoureux. Les rabais régulièrement intéressants.
2026年6月6日
自発的なレビュー
DAVIDsTEA からの回答
Salut Anik,
Merci pour ce partage. Nous sommes ravis d'apprendre que vous appréciez non seulement nos thés et notre boutique, mais aussi nos promotions! C'est un plaisir de vous avoir dans la communauté.
Merci,
Les Thés DAVIDsTEA
Great staff…
Great staff,lots of recommendation for great tea and new flavours. Took the time and not rushed me.
2026年6月3日
自発的なレビュー
DAVIDsTEA からの回答
Hi Tammy,
Thank you for taking the time to share. We're so pleased to hear that you've been enjoying your visits with our staff as well as our tea blends. We're thrilled to have you in the community!
Thank you,
DAVIDsTEA
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
企業は、自動招待を介してレビューを依頼することができます。この方法で得られたレビューは、本物の経験に基づいたものであり、確認済みのラベルが付与されます。
他の種類のレビューについての詳細はこちらをご一読ください。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。