Delta Air Lines レビュー 1,986

Delta Stays should not be a program offered by Delta. The "hotels" may not be vetted. Our recent experience involved a hotel that was advertised with a small kitchen. On arrival, we found a dirty unit with broken drawers of the dresser and the nightstands (the toe drawer did not close and the handles were broken off), the window shades int eh bedroom had several broken slats, there was water damages and mold in the corner of the bedroom, the closet door was broken off the tracks, there were no cleaning materials in the kitchen, nor was there a complete set of dishes, and the kitchen cabinets were damaged in several locations. Additionally, there were no towels anywhere in the bathroom, bedroom, or kitchen. Candidly, it appeared that het prior occupant had been evicted and took out their frustration on the walls and furniture of the unit. When we called to express our disappointment, we were directed to Expedia who did little to help the situation. Delta was of even less assistance. While Delta disclaims any services provided by the "partners" in Delta stays, this experience really shook our faith in Delta being able to provide a consistent level of service or even expect its partner to maintain a basic level of service. We will never use Delta Stays again, and we strongly recommend that others do not use that "service" to avoid the severe disappointment with no recourse or accountability. Our relationship with Delta has been significantly negatively effected.

Recently flew Delta to Pittsburgh from ATL and was the best airline I've used by far. Had better service and a simple process and departed/landed on time

All airlines have there issues, my opinion is that Delta mistreats their passengers the most. They instill class warfare by charging extra for everything and if you do go with economy they make you pay extra both financially and then psychologically. Recent trip they say zone 6,7,8 must check flights. As we know worst part of flying is waiting for your bags at baggage claim. Of course I get in the plane and the last 15 overhead bins are empty. Not sure nor do I care what their excuse is obviously they do not care. I only travel 14-20k miles a year but last time on delta.

Delayed flights and missed connecting flights are the norm. Disorganized gate agents
Starting to see a major decline in this airlines. Been a platinum member for a decade. Starting to rethink my choices.

Made sure we made our connection.
On our recent flight from Atlanta to Korea we were delayed at Toronto airport and almost missed our connection. They held the plane in Atlanta for our group and made sure all our luggage got on the plane. We were on our way to a wedding and couldn't thank them enough for getting us there on time.

Booked with Delta One for long haul and a taste of the best. We were not failed. Fantastic planes and team! Shall book with them again.

We were detained in philadelphia for thirty minutes by delta.And when we got to atlanta georgia, they closed the plane and would not allow us to board and we scurried around and found another flight to france In about two and a half hours, and then ended up being in the airport in france for an 8 hour layover. When we arrived in Naples, Italy, our luggage was not there. It was still in Atlanta Georgia, and we got it 3 days later and missed a whole day of our vacation, and they wouldn't do anything more than give me a $50 credit.

I don't have money to fly anywhere but honor and respect for downgrading government officials while they shut the government down and TSA is not getting paid! All airlines should be so brave!

We were on flight 725 where our seats that we booked somehow got changed. Flight attendant Marquita H. was responsive and able to resolve the issue. She was graceful and responsive and we love that kind of service we love!

We were flying with delta for a family trip, my wife and I plus 4 kids under 5. We got to the airport 2 hours early (very early AM) waited in line and as we were getting checked in we were notified that our flight was delayed and this would result in us missing our connecting flight.

No problem they said and worked for around 30 minutes to find us another option. They finally found the flight and we were now leaving 4 hours later than we had planned. We asked for some meal vouchers due to this being their mistake, was told to go to the gate and the gate agent would help us out. No big deal we said and walked to
The gate. At the gate, the gate agent said they could not help us, we would have to go to customer service. So went there, waited in line with nobody working, tried a QR code, no help. Went online, they could not “help” either. Was told to get breakfast, and submit for reimbursement. So took the now crying family to breakfast, paid for it ourselves, submitted online. Thought, since this was deltas issue we would get it covered. Get an email back saying it did not qualify for coverage since the delay was not greater than 3 hours, which this delay was 4 hours. Responded back and stated this. Waited another week and was told that after reviewing our situation, we got meal vouchers at another airport, which we did since we were told at the gate that breakfast and lunch would be provided, they would not cover our breakfast expense but thanked us for being valued medallion members. Do better than us, get delta to help you before you spend money, they will
Not reimburse.

I thought that Delta had a sanitizing kit when someone throws up on a plane, apparently, they don't. We were delayed nearly 4 hours because someone had thrown up in the plane we were supposed to board. Instead, gates were switched 3 times, got a whopping $12 meal voucher and an additional 4 hours at the Austin airport.
Also, I only used one voucher, but apparently the 2nd for my husband did not work, we were screwed by that too!

In the last years, I’ve taken over 42 flights a year—intercontinental and regional, with Asian, American, and European airlines. I had never experienced anything like what happened with Delta Air Lines.

✈️ What happened
March 18, 2026 – Southwest Florida International Airport (RSW). I arrived well ahead of time and immediately got in line at the Delta check-in counter. Due to severe understaffing, I waited over 2 hours and 20 minutes. By the time I reached the desk, check‑in had closed just minutes earlier. The flight left without me.

Delta rebooked me on a later itinerary, making me arrive at my final destination more than 37 hours late.

❌ No assistance
At the airport:

no hotel or accommodation offered

no meal vouchers, not even basic refreshments

no transport support

I paid for everything out of pocket (Uber, meals) and had to rely on a friend for a place to stay, causing inconvenience to them as well.

💼 Personal and professional damage
I missed work commitments and personal appointments. The impact goes far beyond immediate out‑of‑pocket costs.

📧 Delta’s response
After I provided full documentation (GPS tracking, new itinerary, email correspondence), customer service offered $100 as a “gesture of goodwill” – explicitly stating it was not compensation.

$100 for a 37‑hour delay caused by their own staffing failure.

🇰🇷 The contrast that shocked me
Just days earlier, I had booked a short domestic flight in South Korea with a low‑cost carrier. That flight had a pre‑scheduled delay of 5 minutes, communicated weeks in advance. I received an email with options to change dates, cancel, or request a refund.

Five minutes vs. 37 hours.
A Korean low‑cost carrier vs. one of America’s largest airlines.

🔁 Why I’m sharing this
Because when things go wrong, you see the real difference between airlines that respect passengers and those that abandon them. I felt abandoned – unsupported, disregarded, and left to deal with everything on my own.

I’m attaching the evidence (censored emails, new itinerary, GPS timestamp).

If you’ve had similar experiences, speak up. Passenger responsibility shouldn’t be reduced to a symbolic voucher.

5 hour delay followed by middle seats on transcontinental flights for which I paid for aisles. Rude gate agents, incompetent baggage handling, overall a nightmare experience.

Just had the worst flight experience ever on Delta. Our flight out missed the connection and my daughter was also meeting us to the same flight in Atlanta. She arrived at her airport 3 hours early. Delta said they couldn't find her record even though she had her boarding pass on her phone. Then she realized this was a computer glitch at Delta, and they put half her flight in another line and she was not able to check her bag or board the flight. She missed the connection by several hours. Delta blamed it on the government shutdown, but they didn't have enough staff to manually work around the glitch, and they were the only airline with several hundred people in line for check in. Our flight was also delayed and we missed the same connection. Later that afternoon we all got on a flight to an airport that was 2 hours away from our original destination and we had to take a $200 Uber to get to our destination.' Then on the return, the gate agent challenged my wife's medical device. She has a disability and has to travel with a medical pump. The agent accused her of lying and she also said she wasn't sure such a medical pump was a qualifying medical device. My wife broke down at the gate because she had to open the device to show her and declare to everyone in line what her disability was and why she needed a device. In 5 years of having this condition, no airline has ever challenged carrying this device or called her a liar. The gate agents should be apprised of what devices qualify, but she made my wife cry. I only had one carry on, so I could have taken it, but they didn't offer that option. They made her put her tiny purse inside her backpack and made everyone wait while she showed this horrible Delta employee her medical pump and put her purse in the back pack I see that Delta has horrible reviews again, so I know they won't care about one more family's ruined vacation.

Ho comprato un biglietto A/R Milano NewYork per due persone. Ho pagato 2000 dollari. Abbiamo entrambi passaporti validi e abbiamo entrambi l'ESTA e la prenotazione dell'hotel e quindi abbiamo un indirizzo in USA per la nostra permanenza. Nonostante tutto questo non riusciamo a completare i dati dei passeggeri sul sito Delta Airlines. Non ci viene permesso comprare i posti che costano altri 300 dollari. Abbiamo contattato il customer service che ci ha detto di fare tutto al momento del checking in areoporto. facendo ovviamente 3 ore di coda. Niente check in online. E' un livello di servizio preistorico, demenziale. NON VOLEREMO MAI PIU' CON DELTA. Tra parentesi non abbiamo ancora volato...... non riusciamo neanche a fare il checking

We had a family vacation(my husband, his sister, her husband, and myself) planned and paid for since September! Our vacation was suppose to start at 5:34 am Tuesday, March 17- Wendy, March 25!
We were good with having to be at the airport in Providence, RI, 3 hours early. But at 8 pm the night before we got a text message that there was to be a 90 min delay, ok, so we were going to sleep 90 minutes longer, no problem!!! Get up at 3am the next motto get ready, uber has been called to pick us up and we get a text: FLIGHTS BEEN CANCELLED!!!!
No we will put you on the next flight, nothing!!! What do you do at 3 am? Who do you call? No one was answering phones!! Our all inclusive hotel in Costa Rica nor our transportation round trip to hotel were not taking phone calls at that time. Then they said they would hold our rooms but we were on computers until late that afternoon and could not get a flight out, everything was booked solid!!!
Boston, Bradley, we tried them all!!!
As far as I’m concerned, Delta is worse than American and I have refused to fly with them for 25 years!!!!
Thank you for listening to my $10,000+ rant!!!

employees is rude and uptight the plane smells not comfortable at all

A massive thank you to Delta Airlines - My mom was in the USA for 3 months when her hubby fell sick. There where no flights available back to South Africa and she only had a couple days to get back before his passing. Not only did they manage to get her a flight out but the staff were so understanding they ungraded her to bussiness class. She manged to get back just before his passing. Thank you to all the Delta staff who made this happen. True hero's - thank you from our family to Delta

Hinflug über 4 std verspätung. Rückflug anden 2 std verspätung gekrazt , dadurch den Zug nicht bekommen und teuer neu buchen müssen ohne Erstattung.
Generell alle Flüge ( 6 Stück ) waren auf der Reise mit Delta verspätet und zu Teilen überbucht nie wieder Delta

I am so done with Delta. I could fly for free because of benefits but buy a ticket because getting on is usually near possible. Most of the time I fly American. Just got off a cross country red eye flight and could not access wifi and I knew my pw for sure and it was available on the flight. Kept being told “Error, try later.” Nothing was ever said about wifi not working. Gave up trying after an hour. To top it off I need to eat gluten free. I upgraded to comfort plus through the app which never told me my seat would not recline and I have neck issues. Then when I asked for a GF snack, FA said she would bring me one and she never did. This is not acceptable- and it took me 45 min to reset my pw after the flight because their app is terrible. I pay for my flights when I shouldn’t have to and it’s still awful. And the reason I leave this review is because Delta says “contact us” but in 25 years they have never done anything for me when I have had an issue and told them.