Detox Kitchen レビュー 541

Detox Kitchen からの回答

2025年2月12日

Hello,

Thank you for sharing your feedback, and we’re really sorry to hear that your experience didn’t meet your expectations. We understand how important it is to have flexibility when it comes to meal selection, and we appreciate your thoughts on exclusions and meal labeling—this is something we will take into consideration as we continue improving our service.

We sincerely apologise for the miscommunication regarding your request to stop deliveries. This is not the experience we want for our customers, and we regret that your request wasn’t actioned as expected. If you haven’t already, please reach out to our customer service team, and we’d be happy to review this further and ensure the issue is fully resolved.

Your feedback is invaluable in helping us improve, and we truly appreciate you giving us a try.

Love, the Detox Kitchen team x

Detox Kitchen からの回答

2025年2月6日

Hello,

Thank you for your feedback, and we’re really sorry to hear that your experience has changed over time. It’s great to know that you initially enjoyed the meals, felt energised, and saw positive results, but we completely understand your frustration with the recent variety of dishes.

We always aim to provide balanced and diverse meal plans, so we’d love to hear more about your preferences and see if we can adjust your meals to better suit your tastes before you make a final decision. If you’d be open to discussing this, our customer service team would be happy to assist.

We truly appreciate your time with us and your honest feedback—it helps us continue to improve.

Love, the Detox Kitchen team x

Detox Kitchen からの回答

2025年1月28日

Hi Martyna,

Thank you for sharing your feedback. We’re sorry to hear that the food didn’t meet your expectations and that the delivery time wasn’t convenient for you. Our overnight delivery service is designed to ensure meals are fresh and ready for you in the morning, but we understand this timing may not suit everyone.

If 3 AM deliveries are not ideal, we also offer an evening delivery service or a morning slot of 7:30–10 AM delivery window for an additional fee, which may be more convenient. We’d love to learn more about your experience with the food, as we’re always looking for ways to improve. Please don’t hesitate to reach out to our customer service team, and we’ll be happy to assist further.

Love, the Detox Kitchen team x

Detox Kitchen からの回答

2025年1月28日

Hi Christine,

Thank you for sharing your experience! We’re so pleased to hear that you’re enjoying the Omnivore Ritual 1 and already noticing positive changes like less bloating, better skin, and more energy. It’s wonderful to know that the high volume of fruit and veg is keeping you satisfied on the 1400–1600 calorie plan, and we’re thrilled that the delivery and service have been consistent for you. We’re delighted to hear you’re planning to give it another go and look forward to continuing to support your health journey.

Love, the Detox Kitchen team x

Detox Kitchen からの回答

2025年1月28日

Hi Natasha,

Thank you for your feedback! We’re delighted to hear that the delivery timing worked well for you and allowed you to start your day as planned. We’re glad we could provide a service that fits seamlessly into your routine.

Love, the Detox Kitchen team x

Detox Kitchen からの回答

2025年1月28日

Hi Timea,

Thank you for your feedback! We’re so pleased to hear that you’ve been enjoying the tasty and nutritious meals, as well as the variety of vegan proteins. It’s great to know that the overnight delivery has been convenient and ensured your breakfast is ready for you each morning.

We’re thrilled you loved the desserts but understand that the green juice wasn’t to your taste. Your suggestion for a meal plan without drinks is a great idea, and we’ll be sure to pass it on to our team for consideration. Thank you for sharing your thoughts—we’re always looking for ways to improve.

Love, the Detox Kitchen team x

Detox Kitchen からの回答

2025年1月23日

Hi Anita,

Thank you for your feedback! We’re so pleased to hear that you enjoyed the juices and soups and that they helped kickstart your healthier eating plan. It’s wonderful to know we’ve been able to support you on your journey towards healthier habits.

Love, the Detox Kitchen team x

Detox Kitchen からの回答

2025年1月22日

Hello,

Thank you for your feedback. We’re delighted to hear that you’re enjoying the great food and that our service is helping you establish healthy habits while steadily losing weight—that’s a fantastic bonus.

We’re also glad we could promptly resolve the issue with one of your deliveries and that you’ve found the overnight service convenient, having your meals ready early in the morning. Your recommendation means a lot to us, and we’re thrilled to be part of your health journey.

Love, the Detox Kitchen team x

Detox Kitchen からの回答

2025年1月22日

Hi Dorota,

Thank you for sharing your experience. We’re so pleased to hear that you enjoyed trying the vegan menu and found it so tasty. It’s wonderful to know that it exceeded your expectations and that you’re happy with your choice. Your recommendation means a lot to us, and we’re thrilled to have been part of such a positive experience for you.

Love, the Detox Kitchen team.

Detox Kitchen からの回答

2025年1月21日

Hello,

Thank you for sharing your feedback. We’re sorry to hear that your experience with Detox Kitchen didn’t meet your expectations. We strive to provide meals that are both enjoyable and of high quality, so it’s disappointing to learn that they didn’t impress you.

Regarding delivery, our overnight service is designed to ensure your meals are fresh and ready for you first thing in the morning. To minimise disruptions, our drivers don’t contact customers during this timeframe unless specifically requested. The driver will also leave the box in the safe space specified by you at the time of ordering, to make the process as seamless as possible. If overnight delivery isn’t convenient, we do offer a 7:30–10 AM delivery window for an additional fee, which some customers find more suitable

We value your feedback and will continue to look for ways to improve our service. If you’d like to discuss this further or share additional concerns, please don’t hesitate to get in touch with our customer service team. Thank you for giving us a try, and we’re sorry we couldn’t provide the experience you were hoping for.

Love, the Detox Kitchen team x

Detox Kitchen からの回答

2025年1月15日

Hello,

Thank you for sharing your experience! We’re delighted to hear that you’re enjoying the vegan ritual and finding the meals fresh and satisfying. It’s fantastic to know that the daily deliveries are bringing excitement to your routine and that you’re already feeling clearer-headed and healthier. We’re thrilled that you’re considering another week and look forward to continuing to support you with delicious, nourishing meals.

Love, the Detox Kitchen team x

Detox Kitchen からの回答

2025年1月13日

Hi Belinda,

Thank you for sharing your wonderful experience! We’re delighted to hear that you enjoyed your first meal plan with Detox Kitchen and found the food delicious, fresh, and varied. It’s great to know that our service added convenience and efficiency to your busy schedule, making healthy eating easier. We’re thrilled you’re planning to use us again when life gets hectic, and we look forward to supporting you with more tasty and wholesome meals.

Love, the Detox Kitchen team x