devoted.com レビュー 83

Very long delivery time and no communications about time for delivery. No reply to email queries

I switched my medicare, we have one month to do this. They took 3 weeks to supposedly fax my doctor. i called and asked about it, they said they had faxed to, and gave the phone number, not the fax. I 3-wayed and they got the fax number and i stayed on line while she did the fax. I asked at that time for a paper form since i do not have a copy machine, she said she would mail this to me. i never got it and now, i get nothing but a run around, these cheap people refuse to mail it to me, and the one that promised to, never did, no record of it. They demand i take the email to a print shop and print it out. when i switched I had a Snp advantage plan with united health, i thought it would be simple to switch it over. if they had actually sent the form in a timely manner, it would of been. but now, it is X-mas eve and nobody got anything. i will not get my $2oo food allowance now. heaven forbid just switching me over since i was already on the Snp plan and it was devoted that did not fax it in a timely manner. I have already talked to Ohio Dept of Insurance. I had no problem when i signed up with united health, i would not suggest Devoted.

I absolutely love devoted yes sometimes it's hard to find a doctor on the plan but I called devoted and they send me a complete list of doctors that take the plan if I call and the doctor says they don't it's not devoted fault it means the doctor stop taking the plan and did not notify devoted of this which is a problem and I'm sure in the future it will be taken care of these doctors sign in agreement and sometimes they don't fulfill their agreement but I never have a problem getting a referral I never get a problem getting something done and when I call they take their time they speak to me we talk for a while and sometimes it's not even a bad insurance it's about they understand that you know some people like to talk and some seniors are a little bit lonely and they take the time to talk to them they give you back to give back program they give you over the counter drugs they're always there to help and I find them to be one of the best insurance companies that I've ever had I'm sure there are complaints but that's what most people do they complain about everything nothing is ever good enough and you just can't satisfy everybody they'll always find a reason to complain my doctors are on it I get my things covered and for anybody out there that needs to go get a test you have to go to acumen they do not charge you to take your test for some reason when you go into a place that's on the ground and you walk in there's no copay acumen does all kinds of testing they have an MRI machine they do scans in there they do mostly everything you need done so check out acumen when you need to have a test

Llevo varios años con Devoted y es él mejor plan médico de salud. Su personal,coberturas, siempre mejorando en todo, con más servicios diferentes. Es un plan médico extremadamente superior a los demás en todo. Siempre estan dispuestos y se preocupan por todas tus necesidades. El tiempo de tener al mejor plan médico es ahora .

I have been told four times my check was mailed for reimbursement (Address was verified. )However, my USPS informed delivery does not show this as true. I basically don't use rest of my benefits now as I don't believe I will be reimbursed. Their telehealth was a 5 but lack of trust lowered this rating. Would be nice to get a call and truth

After six years with UnitedHealthcare Medicare Advantage, I'd had enough of their poor service and horrible communication. I am in the process of switching to Devoted Health (as of January 2026). So far, the difference in the level of service and communication between the two companies really is like night and day.
I am very happy with my Devoted Health Medicare plan.

I like the devoted give back plan, the premium savings are significant. The biggest drawback with devoted is they are unable to provide good information about where to get service (x-rays, MRIs, etc.) and what they will cost. I had an MRI done this year, devoted gave me a list of facilities where my cost would be $150, but no one on the list did MRIs. It took me a lot of effort to eventually get the information I needed. I had an x-ray done, devoted told me the Cleveland clinic chagrin falls location had a $0 copay, which was wrong, the copay was $40, I’m currently appealing.

If devoted could provide accurate information, their plan would be a 5, but due to poor information I have to rate devoted a 3.

If you have a routine medical problem the plan is OK. IF YOUR ISSUE BECOMES LESS THAN ROUTINE WATCH OUT. THEIR NETWORK OF PROVIDERS IS WOEFULLY INADEQUATE!! You will spend hours with customer service who do nothing more than provide lip service. You will likely have to go out of network costing huge sums of money. STAY AWAY!

I had a sinus infection, called them up to speak to nurse practitioner. She did everything on video conference, sent in prescription for antibiotics! All done in about 20 minutes.

Not sure who talked to my husband and convinced him to switch to Devoted, but he has had nothing but coverage issues since. He was told they covered his 3,000 Nucala injection, no they don’t. He returned to his eye surgeon to schedule cataract surgery and Devoted is the only plan the surgery center doesn’t take. I wish it was illegal to pursue older people to sell them insurance they are clueless about. And the 5 or 6 calls a day - NOT an exaggeration- from telemarketers trying to earn commissions by pretending to represent Medicare should be outlawed

I was very disappointed to learn that my PCP Dr Rao could not prescribe me any pain medication For a fall that I took landing on my back and two weeks ago I broke my toe. Still then the ER , urgent care. Even the podiatrist none would prescribe me any medication for pain and I was in distress. Talk to Rao referred me to a pain management doctor. I said what!? She advised me that that would be the only place where I could obtain any medication for pain. I was very disappointed, but I did leave with some good medicine like prednisone.

Always kind, respectful and show interest in your inquiry.

Friendly & knowledgeable people.

Great experience with the video/call.
This company has been outstanding! Always in touch!
Thank you!

Devoted Health has always been there for me through my battle with cancer. From Jan.2024 I always had friendly, courtesy and knowledgeable help with any questions or problems that may have shown up.

It has been an absolute nightmare for the last 2 months trying to get a doctor for my back being passed around and passed around and then they closed the case and didn't even tell me about it it's the first time I've been unhappy with devoted since I belonged with them the only reason I gave him a two was because the people that were on the phone from the original and initial call in the call center tried to be very helpful although they had no authority to do anything so they had to send me to a special department which was no help at all practically very very disappointed

Easy to deal with. Helped with the connection.

She was very courteous and helpful to get issues resolved.

Pleasant and professional in each of our communications