Direct Bullion ロゎ
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Direct Bullion レビュヌ 

243
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TrustScore 5段階評䟡の4.5

4.4

金・銀取匕䌚瀟
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5぀星のうち5の評䟡

We dealt with Jack Wright and found him to be very friendly, helpful and efficient, he kept us notified at all stages of the process and answered all the questions we had. The delivery was arranged an... もっず芋る

5぀星のうち5の評䟡

Been a very positive experience, from requesting a brochure to receiving a follow up call from Jack Wright. Jack answered all my queries (this was my first time purchasing gold). He has guided me... もっず芋る

5぀星のうち5の評䟡

Excellent company through and through! I dealt with George Weir after speaking to one of the junior guys first and explaining my situation. They always do what they say. I would like to say I have de... もっず芋る

5぀星のうち4の評䟡

My 4star rating was knowing that Harry, the Senior Account Manager who dealt with my transfer of Gold Queens Beast Coins was available as soon as I telephoned or emailed with a question regarding my... もっず芋る

䌁業情報

  1. 金・銀取匕䌚瀟

圓該䌁業による蚘述

FREE, fully insured delivery on all orders. All of our parcels are discreetly packaged and delivered directly to your door or your designated storage facility. Direct Bullion are a London based company specialising in the supply of Gold and Silver bars and coins. Although predominantly an online shop, Direct Bullion also provide a completely personalised buying service provided by one of our many in ­house industry specialists who are on hand to assist customers and answer all of their questions. At Direct Bullion our number one priority is customer satisfaction and we achieve this for our clients by providing our unrivalled 'Gold Standard Customer Service' after all a premium product such a gold deserves a premium service.

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4.4

優良

TrustScore 5段階評䟡の4.5

243件のレビュヌ

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この䌁業のTrustpilot 利甚方法

レビュヌや評䟡の取埗方法、スコアリング、モデレヌションのプロセスに぀いお確認する。

4.4

すべおのレビュヌ

(243)

過去12か月のレビュヌ数: 80件

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5぀星のうち5の評䟡

Satisfied Customer

Decided to invest in gold as my money wasn't doing anything in the bank; happy with the coins I received and looks like a good long term investment. My first time using Direct Bullion but service was excellent and I would recommend.

2021幎1月28日
自発的なレビュヌ
5぀星のうち5の評䟡

Great Company!

Company was recommended to me by a friend suggesting i buy coins as an investment. She said this was the best company she had tried. And I agree. I find the staff very knowledgeable and happy to give advice if you have any enquiries regarding your investment.
It’s quite easy to see why the company has such a good reputation. Keep up the good work!

2021幎1月7日
5぀星のうち5の評䟡

Enjoyable and stimulating.

I found the experience of purchasing from this company very straightforward. The process was explained clearly and in an unrushed fashion and I felt no pressure from them. I am delighted with my purchase and will certainly use them again.

2020幎12月17日
5぀星のうち1の評䟡

Caution

I bought gold coins. I have been asking for some ten weeks for them to send the coins to me. They tell me because of Covid 19 they cannot do this because of insufficient staff.

The choices they offer are for them to buy back the gold which for coins bought in 2020 is only 70% of the value of the coins. One has to hold them for 5years for them to buy back at 95%. The other choice is they keep the coins in storage. Unable to talk to anyone in authority to resolve the matter because they are always in a meeting, not in the office, working from home, ringing back which they will not etc etc.
Bullion House is much better. No such problems.

2020幎12月4日
自発的なレビュヌ
Direct Bullion ロゎ

Direct Bullion からの回答

I'm deeply sorry that you feel you have not had the experience that you wanted and rightly deserved.

Due to the Covid-19 pandemic, our hands have been tied with delivering stored purchases, whilst it was explained that this was only a very temporary measure until we could implement adequate manpower, however, it wasn't acceptable by you.

We felt that the best option for you was to cash you out with your profit so you could access your funds, as we agreed at the start of the communication. We have not offered you 70% on any of your cash out purchase, this is completely inaccurate.

Whilst we still try to adapt to the way the world is currently, handling hundreds of customers calling in daily and a very limited amount of staff working either from home or on rotation in our office bubble with social distancing a top priority, a disrupted service is to be expected, however, every effort has been made to contact you and help you with your requests.

I'm not sure that anyone else would of been able to deal with unforeseen circumstance any other way.

Thank you for leaving such an honest review, it will allow us to know look at every which way our services could have been better.

All the Best

DB Team

5぀星のうち3の評䟡

Baird 5g gold bar.

Update.
My gold bar finally arrived and very nice it is too.
Everything I said below is true but I've upgraded my star rating by two because their prices are the best around, their staffing shortages due to covid19 didn't help and surely no one else can be as unlucky as I was!
Tip: get your ID Verification confirmed BEFORE ordering.
.........................................................................
How hard can it be?
I pay in full for an order that's in stock, someone picks it off the shelf, takes it to the post room where it's packaged and sent to me.
simple right?
2 weeks after my initial order and still no sign of my gold.
they even sent me a refund by cheque (even though I paid by debit card) and not only was it £6.70 short it BOUNCED!!!
and yes I've been in constant communication with them and every time I get reassured it's on it's way.
I even got told by senior manager 'Mo' that I've been 'pushed to the top' of his priority list which made, er, no difference whatsoever.
all in all I think it's fair to say that things haven't gone well.

2020幎8月30日
自発的なレビュヌ

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