The company reached out to make it right!!
Be careful is all I have to say!
My review and message spoke volumes to the company, and they reached out to rectify the issue, and I am satisfied with the final result.
The problem: Was told it was a one-time payment for the year, instead they've been taking money out every two months since July (2nd payment pulled with another in Sept). Looks like it was a communication error that the caller didn't breakdown correctly to me... possibly wanting more of a commission?
Anyway, Integrity has been restored, but word of advice...training and follow up are crucial for the employees.

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