Everything was so well planned out. Our driver Collin made our trip really comfortable and an unforgettable and fun experience, wouldn't ask for a better tour guide. Considering the weather was changi... もっと見る
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Signup and initial communication before the trip was clear and concise. Equipment was clean and modern. Best part of trip was the driver Billy. In our three day trip to the Isle of Skye he brought... もっと見る
Bus is comfortable and well equipped. Organized stops with amazing views. Recommend checking location of lodging booking for overnights in highlands. Some places have no food service. Driver was kn... もっと見る
Easy to book with a large variety of tour options. Small group travelling makes it less overhelming and more flexible. Driver guide is professional, friendly and knows his stuff well. Recommended for... もっと見る
企業が回答しました
企業情報
当該企業による記述
A Family owned company, we operate small group tours to the Scottish Highlands and Islands from Glasgow and Edinburgh. Our friendly driver-guides can’t wait to share their passion for Scotland’s spectacular natural beauty, history, and heritage. They’ll share our myths and legends and will tell you tales of Scotland’s heroes and villains. They’ll also take you to some of the most beautiful and inspiring views Scotland has to offer.
連絡先
Discover Scotland, Kintyre House, St Andrews Cres, PA3 2TQ, PAISLEY, 英国
- +44 141 887 6777
- bookings@discoverscotlandtours.com
- www.discoverscotlandtours.com
4.9
優良
1287件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 100％に回答しています
通常48時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Gary For Sure!!
Oh my gosh, where do I begin? This was an absolutely amazing 3-day tour!! We have seen so many places and rook so many pictures. We met fascinating people on the tour and the tour guide, Gary, was the BEST. He made the tour fun, interesting, and he is very knowledgeable as well as personalizes the trip experience. I highly recommend Scotland Tours and Gary!
2026年9月4日
Discover Scotland Tours からの回答
Thank you for your 5 star review! We are delighted to hear your tour was absolutely amazing. We are also happy to hear you enjoyed the scenery and that Gary made the tour fun and interesting. We will be sure to pass along your kind words.
- Discover Scotland Tours
Isle of Skye bus tour.
This was my first guided tour with Discover Scotland. I was not disappointed, we toured the Isle of Skye and Highlands a Loch Ness. Gary the driver/guide made it an even more enjoyable experience with his ‘dad jokes’ and knowledge of the areas we were touring. I would definitely recommend this company and Gary. Even my accommodation for the two nights was excellent, I stayed in rm 1 Scullamus moss and the room was perfect, clean and very comfortable.
2026年9月3日
自発的なレビュー
Discover Scotland Tours からの回答
Thank you for your 5 star review! We are so happy to hear you enjoyed your tour with Gary and that his Dad jokes and knowledge made it even more enjoyable. We appreciate your recommendation and hope to welcome you on tour again soon.
- Discover Scotland Tours
Small group made it a friendly…
Small group made it a friendly experience. Our driver Scott kept us entertained and filled with information of places we visited. Would recommend to everyone wanting to visit Scotland
2026年9月1日
自発的なレビュー
Discover Scotland Tours からの回答
Thank you for your 5 star review! We are thrilled to hear you found the small group a friendly experience. We are also happy to hear that Scott kept you entertained throughout and was filled with knowledge about the places you visited. We will be sure to pass along your kind words.
- Discover Scotland Tours
Excellent tour!
Excellent tour! Our guide Sandy was fabulous-he will narrate the Scotland history as we travelled through the Highlands. We recommend the tour 100%. It is a great way to see the beauty of the highlands in one day, it is totally worth it. Recommend to take snacks and water as it is a long day but totally worth it!
2026年9月4日
Discover Scotland Tours からの回答
Thank you for your 5 star review! We are delighted to hear you had an excellent tour with Sandy, his knowledge and stories always make for a remarkable tour. We hope to welcome you back on tour again soon.
- Discover Scotland Tours
Our guide Chris was AMAZING!
Our guide Chris was AMAZING!! He was very knowledgeable about the history of every area we went to. This was supposed to be a small 16 person group tour but we were the only two on the tour. We really appreciate that it was not canceled. The choice of air b&b was incredible. The Cliffe hotel in Kyleakin. If anyone books this 4 day tour ask for Chris as your guide. You will not be disappointed.
2026年9月2日
Discover Scotland Tours からの回答
Thank you for your lovely 5 star review! We are so happy to hear you had an amazing time on tour with Chris, we are glad to hear you enjoyed his knowledge about the history of the locations visited. We will be sure to pass along your kind words.
- Discover Scotland Tours
Glencoe and Highlands tour
Alan's commentary and ability to keep an 11 and 12 year old entertained while driving.
Discover Scotland went above and beyond with the tiny details to help celebrate a birthday.
Looking at our next trip already!
2026年9月4日
Discover Scotland Tours からの回答
Thank you for your 5 star review! We are thrilled to hear that Alan's commentary was enjoyed by the whole family, we hope it was a marvellous birthday and look forward to welcoming you all on another tour again soon!
- Discover Scotland Tours
AMAZING!!
We made the right choice choosing Discover Scotland Tours. Our tour guide Billy was not only knowledgeable but a wonderful storyteller who shared many experiences in an engaging and funny way! Definitely recommend this tour …and ask for Billy as your tour guide…you won’t be disappointed!
2026年9月4日
Discover Scotland Tours からの回答
Thank you for your 5 star review! We are so happy to hear you had an amazing time on tour with Billy, his knowledge and stories always make for a wonderful tour! We appreciate your recommendation and hope to welcome you on another tour again soon.
- Discover Scotland Tours
What a fantastic tour
What a fantastic tour! Our tour guide Colin was amazing. He kept us on time, knew the best photo ops, and always had a recommendation for good places to eat. His upbeat attitude and knowledge of the area made for a great 3 days. And the smaller group size felt more personal. I'd definitely book another tour.
2026年8月31日
Discover Scotland Tours からの回答
Thank you for your 5 star review! We are delighted to hear you enjoyed your tour with Colin, his recommendations, knowledge and upbeat attitude always make for a wonderful tour. We will be sure to pass along your lovely comments and hope to welcome you back on tour again soon.
- Discover Scotland Tours
My recommendation to go on this tour
Our host Big AL was very informative and we got many stops during the tour to click pictures of the lovely highlands. The trip was nicely timed and it is totally worth it.
2026年9月3日
Discover Scotland Tours からの回答
Thank you for your 5 star review! We are so happy to hear you enjoyed your tour with Alan, his knowledge always makes for an interesting tour. We will be sure to pass along your kind words.
- Discover Scotland Tours
What a great day!
Our group of 5 had a great time on our Oban / Western Highlands Tour, and Johnny was an amazing guide! This is a great way to get into the country and see some key sights, with everything planned out for you. We lucked out with a beautiful, sunny day and the landscape was breathtaking. There are several stops where you are able take photos and a couple of lengthier stops in town. We also saw Highland Coos at Inveraray Castle! The town of Oban is charming and I would have liked to have spent a little more time there, but otherwise everything was great! We did not have the most talkative tour, but our group kept Johnny engaged and he was full of great tips, facts ,and jokes! Highly recommend this tour!
2026年8月24日
Discover Scotland Tours からの回答
Thank you for your 5 star review! We are so happy to hear you had a great day seeing the Western Highlands and Oban with Johnny. We are glad to hear you enjoyed his tips, facts and jokes! We will be sure to pass along your kind words.
- Discover Scotland Tours
Awesome tour with Dougie.
Douglas (Dougie) was an awesome tour guide, driver, DJ. Thanks for showing us various parts of Scotland, being a safe driver and introducing us to Scottish folklore and music.
2026年8月26日
Discover Scotland Tours からの回答
Thank you for your 5 star review! We are thrilled to hear you had an awesome tour with Dougie, his music and knowledge always make for an interesting tour. We will be sure to pass along your kind words.
- Discover Scotland Tours
The driver/guide Stewart was amazing
The driver/guide Stewart was amazing. Did his best to keep us entertained and gave good information about what we were visiting. 5 *
2026年9月2日
Discover Scotland Tours からの回答
Thank you for your 5 star review! We are delighted to hear that you enjoyed your tour with Stuart, we will be sure to pass along your kind words.
- Discover Scotland Tours
★★★★★ Fantastic day trip to Stirling
We had a fantastic day on our Stirling tour with Discover Scotland. Harry was our guide and he was friendly, knowledgeable and entertaining throughout the day. He shared plenty of interesting history and stories along the way without it ever feeling like information overload.
The tour itself was really enjoyable and a great way to see more of Scotland in a single day. Everything felt well organised and relaxed, with a good balance between guided information and time to explore.
2026年9月1日
Discover Scotland Tours からの回答
Thank you for your 5 star review! We are so happy to hear you had a fantastic day visiting Stirling. We are thrilled to hear that Harry was friendly, knowledgeable and entertaining throughout the tour, his knowledge and stories always make for an interesting tour. We will be sure to pass along your kind words to Harry.
- Discover Scotland Tours
Sandy was a Great tourguide
Sandy was a Great tourguide, very supportive, friendly, patient and helpful.
Everything was on time, good car. Sandy told us so much about the scenery and the history of Scotland. Well done Sandy!
2026年9月1日
Discover Scotland Tours からの回答
Thank you for your 5 star review! We are so happy you had a great time on tour with Sandy, his knowledge of Scotland always makes for an interesting tour! We will be sure to pass along your kind comments.
- Discover Scotland Tours
Allan was an absolutely fantastic…
Allan was an absolutely fantastic guide! He was friendly, knowledgeable, professional, and made the whole experience truly unforgettable. His passion for the Highlands and his great sense of humour made the tour even more enjoyable. He shared so many interesting stories and facts, and always made sure everyone felt comfortable and had a great time. I highly recommend this tour, especially with Allan as your guide. Thank you, Allan, for such a wonderful day!
2026年8月31日
Discover Scotland Tours からの回答
Thank you for your 5 star review! We are thrilled to hear you had a fantastic time on tour with Alan, his stories and knowledge always make for a wonderful experience on tour! We will be sure to pass along your lovely comments.
- Discover Scotland Tours
Trip to recommend
My husband and I , had a fantastic trip and really enjoyed every moment of it. Everything was well organised, and the whole experience was even better thanks to our wonderful tour guide, Harry.
Harry was absolutely brilliant, friendly, knowledgeable, helpful and very professional. He made the trip interesting and enjoyable, sharing lots of fascinating information and stories along the way.
2026年9月1日
Discover Scotland Tours からの回答
Thank you for your 5 star review! We are delighted to hear you and your husband had a fantastic time on tour with Harry! We are happy to hear that he was absolutely brilliant and made the trip interesting and enjoyable. We will be sure to pass along your lovely comments.
- Discover Scotland Tours
Discover Scotland Tours からの回答
Thank you for your 5 star review! We are so happy to hear that Karen was knowledgeable, funny and exceptional, we will be sure to pass along your kind words.
- Discover Scotland Tours
The whole experience was wonderful
The whole experience was wonderful. The outstanding beauty of Scotland, the locations, the people, the comfort of the bus, the immaculate accommodation and the stories all made for an unforgettable tour. The star of the show was Gary our tour guide who was enthusiastic, generous and knowledgeable.
2026年8月31日
Discover Scotland Tours からの回答
Thank you for your 5 star review! We are delighted you had a wonderful experience on tour with Gary, his knowledge and enthusiasm always make for a wonderful time on tour! We will be sure to pass along your kind words.
- Discover Scotland Tours
Five tour with Brian
Our tour hide Brian was very involved and showed us beautiful places in Scotland. He told us a lot about history and folk stories, also he did mention a lot of places which were used as filming decorations in various films and showed us them. That was very cool!
He also payed attention to our preferences and that made the whole atmosphere the best
2026年8月31日
Discover Scotland Tours からの回答
Thank you for your 5 star review! We are thrilled you had a great time on tour with Brian, his stories and knowledge always make for a remarkable tour! We will be sure to pass along your kind words.
- Discover Scotland Tours
Cold and devastating handling of a family emergency
We are absolutely devastated by our experience with Discover Scotland Tours. We had booked the Isle of Skye, Highlands & Loch Ness 3 Day Tour for two people as part of a special overseas trip, but had to cancel when our father was unexpectedly emergency admitted to hospital. We emailed the company on 29 August, as soon as we knew we could no longer travel. They say they cannot locate that original email, and when we followed up, we were told that because it was technically 13 days before the tour rather than 14, we were not entitled to a refund. We understand that companies have policies, but the complete lack of compassion or discretion in response to a sudden and devastating family emergency was deeply upsetting.
We did not cancel because we changed our minds — we had no choice but to cancel because our father was in hospital. Yet we were treated as a booking reference rather than people experiencing an extremely distressing situation. The response was cold, procedural and focused entirely on the technical deadline, with no meaningful consideration of the circumstances. It has left us feeling that once Discover Scotland Tours has your money, your individual circumstances and experience simply do not matter. We sincerely hope they reconsider and show some compassion.
2026年9月2日
自発的なレビュー
Discover Scotland Tours からの回答
Hi Kathryn,
We are sorry to read your review and as we have explained in our previous email, we have every sympathy for the circumstances that have resulted in you being unable to travel.
We would however, like to clarify some important points. We have no record of your initial email in our system. This was still the case after our IT department checked our server and back end too. The forwarded copy you provided confirms that your cancellation request was sent on 29 August for a tour departing on 11 September. Therefore, even accepting the date of your original email, the booking was already within the non-refundable cancellation period. The missing email has had no bearing on the outcome.
Our cancellation terms are not in place simply to protect “lost revenue” (as detailed in your Google review). Multi-day tours involve commitments made well in advance, including accommodation reserved with independent providers which may remain payable by us following a late cancellation. Seats that are also held for passengers (particularly on a fully booked departure such as this one), become increasingly difficult to resell at short notice. This is why multi-day tours have different cancellation terms from our one-day tours.
This is no difference in principle from other areas of the travel industry where a non-refundable flight/rail ticket or other travel arrangement does not automatically become refundable because unforeseen personal circumstances prevent someone from travelling. This is precisely why we strongly recommend appropriate travel insurance and we have offered to provide any documentation required to assist with a claim.
We were particularly saddened by the suggestion that we have treated you as “simply a booking reference and a lost revenue opportunity” and that we should “demonstrate some humanity” (again as detailed in your Google review). Being unable to provide the resolution someone understandably wants is not the same as being without compassion for their circumstances. We are a small, family-owned and operated company and care greatly about the people who choose to travel with us.
We are also disappointed that two one-star reviews were posted while we were still corresponding with you and before we had the opportunity to fully respond and explain the reasons behind our position. Customers are absolutely entitled to share their experiences, but the possibility of adverse reviews cannot influence whether we apply or waive our agreed booking conditions.
Our offer to assist with any documentation required for your travel insurance remains open. We are very sorry that you are unable to make your planned trip to Scotland and wish your father a good recovery.
- Discover Scotland Tours
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。