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TrustScore 5段階評䟡の4.5

4.7

電化補品店
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5぀星のうち5の評䟡

The service from Diss Ironworks was excellent. They communicated with me by email making sure my order was correct even refunding one lot of postage. As i had ordered the same thing twice. The courie... もっず芋る

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5぀星のうち5の評䟡

Really beautiful, solid brass handles. I put them on my wardrobes and they turned an ordinary wardrobe into something bespoke and special. I also like that they are a local small business, and Id rath... もっず芋る

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5぀星のうち5の評䟡

The oven gauntlets are just what we were looking for, Diss Ironworks were very efficient and it was easy to put in the order which arrived remarkably quickly. In all, perfect! Thank you

䌁業が回答したした

5぀星のうち4の評䟡

The items were great and reasonably priced. I had looked online and decided to pop into the shop to save waiting for a delivery. The shop does not hold stock nor did it have a sample of this item so... もっず芋る

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䌁業情報

  1. 電化補品店
  2. 調理台専門店
  3. むンテリア デザむン店
  4. 暖炉専門店
  5. 日甚品店
  6. アりトドア家具店

Diss Ironworks に぀いお

圓該䌁業による蚘述

Range Cookers & Appliances Outdoor Living & BBQ's Log Burners Cookware Ironmongery contact us

About Diss Ironworks

Discover the essence of home and outdoor living at Diss Ironworks. With over 50 years of esteemed heritage, we have become one of the biggest, trusted retail stores in Norfolk. From the heart of your home to the tranquillity of your garden, our diverse range of products, including top-of-the-line range cookers, premium cookware, woodburning stoves, outdoor fires, BBQ’s and ironmongery, all selected to enhance every corner of your living space. Visit us in-store or online to discover how Diss Ironworks can elevate your space.

Range Cookers & Appliances

From the iconic craftsmanship of Aga to the contemporary elegance of Bertazzoni, our range showcases the finest names in kitchen appliances. Discover the enduring quality and timeless style embodied by each brand, whether it's the classic allure of Lachance or the innovative design of Mercury. With offerings from Everhot, Falcon, Fisher & Pakel, Heritage, and Ilve, we ensure every product in our collection surpasses expectations in performance and aesthetics. Explore our range today to find the perfect addition to your kitchen.

Outdoor living & BBQ’s

Indulge in the ultimate outdoor living experience with our range of top-tier brands. From the exceptional performance of Big Green Egg to the accomplished craftsmanship of Gozney, we offer a range of options guaranteed to enhance your outdoor lifestyle. Whether you’re cooking up a delicious meal or unwinding by the fire our collection will transform your space into a haven of relaxation.

Log Burners

Discover the timeless elegance and superior craftsmanship of Charnwood log burners at Diss Ironworks. Charnwood log burners are renowned for their exceptional quality, efficiency, and aesthetic appeal, making them the perfect choice for those seeking both style and performance. Explore our collection today and elevate your space with the distinguished charm of Charnwood.

Cookware

From the durability of Le Creuset to the renowned artistry of Aga Cookshop, and the sleek design of Smeg, our collection offers a range of options to suit every kitchen. Whether you’re a seasoned chef or passionate home cook, our curated selection ensures that every dish is prepared with precision and style. Elevate your dining with the finest cookware brands available at Diss Ironworks.

Ironmongery

Explore our selection of From the Anvil Ironmongery at Diss Ironworks. Renowned for their timeless artistry and durability, From the Anvil offers a range of crafted hardware and accessories to enhance any home. From door furniture to window fittings, each piece is designed with attention to detail. The perfect addition to elevate the aesthetic and functionality of your living spaces with the distinguished charm.

Our Services

圓該䌁業による蚘述

We're committed to providing support every step of the way.
Which is why we partner with our suppliers and wider installation teams to offer services such as disconnection, connection and removal on Range Cookers; and installation on Woodburners. (Postcode and product restrictions may apply) Please get in contact with us if you require any further information about how we can suit your needs.

Our Nationwide Shipping

Standard delivery within 3-5 working days

We currently only ship to UK Mainland, Scottish Highlands & Islands, and Isle of Man. This may change in the future. We use APC Express 24 hour for all shipments. Standard UK Mainland delivery typically takes 5–7 working days for in-stock items, with next day delivery available once dispatched. Scottish Highlands, Islands, and Isle of Man: 2–4 working days after dispatch. Please see our website for specialist delivery terms for Range Cookers, Woodburners, Outdoor Cookers and From the Anvil Lighting and Ironmongery as they do not typically fall under the delivery times seen above.

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4.7

優良

TrustScore 5段階評䟡の4.5

1044件のレビュヌ

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4.7

すべおのレビュヌ

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過去12か月のレビュヌ数: 262件

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Trustpilot に参加しおいる䌁業は、むンセンティブを提䟛したり、レビュヌを非衚瀺にするためにお金を払ったりするこずは蚱可されおいたせん。レビュヌはレビュアヌの個人的な意芋で、Trustpilot のものではありたせん。詳现はこちら
5぀星のうち5の評䟡

The service from Diss Ironworks was


The service from Diss Ironworks was excellent. They communicated with me by email making sure my order was correct even refunding one lot of postage. As i had ordered the same thing twice.
The courier company on the other hand were nowhere near as good buts that's another story.

2026幎7月20日
Diss Ironworks ロゎ

Diss Ironworks からの回答

Hello! Thank you so much for the 5* review. We really appreciate you taking the time to acknowledge our service. It means a lot to our small customer services team here! Kind regards, Grace

5぀星のうち4の評䟡

Good in the main

The purchase process on line is straight forward with confirmation and updates.

Delivery was delayed by 24hrs by the courier and to be honest anticipated due to past experience with that courier.

Product is good quality - fixing screws are a deliberate non finish match which I had to confirm with customer services - this was done in a timely manner.

2026幎7月13日
Diss Ironworks ロゎ

Diss Ironworks からの回答

Hello, thank you for your review! We really appreciate the feedback, and I am very sorry that your delivery was delayed. Have a wonderful rest of your week. Kind regards, Grace

5぀星のうち5の評䟡

Great

Great. Service. Would go there again.

2026幎7月16日
Diss Ironworks ロゎ

Diss Ironworks からの回答

Hello! Thank you so much. We really pride ourselves on our service, and it's great to hear you'd had a lovely experience with our team. I will pass on this feedback to them. Kind regards, Grace :)

5぀星のうち5の評䟡

Excellent

Fast, efficient service, good cupboard handles.

2026幎7月8日
Diss Ironworks ロゎ

Diss Ironworks からの回答

Thank you so much for your lovely 5* review! Kind regards, Grace

5぀星のうち5の評䟡

Great product in colours I haven’t seen


Great product in colours I haven’t seen before
 Aga Roller towels! They arrived quickly with a very efficient and friendly delivery person. Would recommend.

2026幎7月6日
Diss Ironworks ロゎ

Diss Ironworks からの回答

Thank you for the lovely review! The AGA Roller Towels are gorgeous I am so happy to hear that you love them! Kind regards, Grace

5぀星のうち5の評䟡

Fantastic

Fantastic, really helpful staff

2026幎6月23日
Diss Ironworks ロゎ

Diss Ironworks からの回答

Hello, thank you so much for the really lovely review. I will be passing this onto our small staff team here! Kind regards, Grace

5぀星のうち1の評䟡

No response to problem

There was a problem with the product which I reported the day I received the package and I have neither acknowledgement nor response from Diss Ironworks.

2026幎7月2日
Diss Ironworks ロゎ

Diss Ironworks からの回答

Good Morning,

Thank you for your review and bringing this oversight to our attention. I am so sorry that we haven't picked up your email to us until today. My colleague, in customer services will be getting in touch with both yourself and the supplier of the product, to see how we can help rectify this for you.

Please accept my sincerest apologies again, I completely understand that the lack of communication is frustrating and we are working hard to resolve this.

Kind regards,
Grace & Diss Ironworks Team

5぀星のうち2の評䟡

Received a From the Anvil brass door


Received a From the Anvil brass door knocker that shouldn’t have passed quality control. Contacted Diss with photos. They replied by saying they would contact the manufacturer on my behalf. No return the product to us for a refund or replacement. No free return label. Disappointing

2026幎6月25日
Diss Ironworks ロゎ

Diss Ironworks からの回答

Hello, thank you for your review and I am sorry that you had issues with the quality of your door knocker.

Apologies that I am only just coming back to you on Trustpilot, however, following my emails to you, and in light of a solution being found, I just wanted to give you a little bit of time in case you decided to tweak your review.

I hope I can provide some clarity on the situation, and hopefully you will reconsider this 2 Star review as I feel it is not reflective of the service that my colleagues provided you, both in a timely and efficient manner.

Your original email to us, with photographs of the damage, came through to us after our working hours on Friday 26th June. My colleague, Amy, responded o Saturday 27th when we had reopened, apologising for this error on behalf of the supplier and said that we would contact them for a replacement for you. We contacted the supplier on this Saturday, and were only able to chase them on Tuesday 30th when we re-opened after the weekend.

As we do not hold this item in stock, we have to follow the process with the supplier to make sure that a replacement is sent out to you, and unfortunately even with chasing, we have to wait a few days for this to go through and for a new item to be sent. I can confirm that From the Anvil, dispatched you a replacement on Thursday 2nd July, less than a week after your initial report, and we did not ask you to return any item to us at your own cost. I have followed up with you via email, but please do let me know if you have any further issues with this and I would be happy to look into it for you.

Again, my apologies that you had this issue with your product, I completely understand the frustrations with having to wait for a replacement. However, in this instance we actioned it for you as soon as we possibly could, and I feel your review does not reflect our service to you.

Any questions, please reach out to us.
Kind regards,
Grace

5぀星のうち4の評䟡

I am very very pleased with my cooker with reservations

I am very very pleased with my Bertazzoni 90cm oven.....in fact delighted. However, a few glitches with the transportation company. Lady rings to make sure access ok etc...all good. But then goes on to ask a load of technical questions about the electric connection. I am not an electrician nor do I have a husband that might know what she is talking about. So, she says send photos of the plugs I had put in....all good. But then wanted to know about the fuse board.....I havent a clue. I paid a qualified electrician to install all wiring( no oven there at present) at a cost of £450, I was happy all ok. So she asks me to send pics of fuse board....3 days I tried....their inbox is full. So I rang Swift Go...Lady gave me what's app number to send pics to. Never heard another thing. Then email from Swift go saying they were delivering and positioning....no mention of installation. In the end they came, and good chaps, installed and all ok.....but it could have been easier. BUT NOW...cooker lovely but I cant register guarantee.....in the end rang Bertazzoni who said it doesn't work as web is Italian, go on uk. I did and it still does not recognise my cookers credentials. Tried lots of times on uk site.....have given up now as he said cant register on phone.
Ridiculous, I have used Diss Ironworks for my last 5 cookers....but with this palava, I would go to a smaller private company who deliver themselves....as they used to.
Rant over...
But they let themselves down hugely with delivery........but not the guys who came, they were great, conscientious, caring.
They need to get a grip with delivery side!!

2026幎6月23日
Diss Ironworks ロゎ

Diss Ironworks からの回答

Hello,
Thank you for taking the time to write us a review, and for your star rating, even though you were frustrated with your delivery.

As you stated, we do not have our own delivery team so we rely on the service provided by Bertazzoni and Swiftgo. I am very sorry for your experience. I will be passing your review on as feedback to them and making sure we are clearer in the future with requirements and our communications process.

With regards to your warranty, please reach out to us at customerservices@dissironworks.co.uk or give us a call , if there is anything that we can do to help you register it, or provide some support.

Again, thank you for your feedback.
Have a wonderful weekend.

Kind regards,
Grace

5぀星のうち5の評䟡

Great experience

Easy experience and the only shop o could find the items I was looking for.

2026幎6月1日
Diss Ironworks ロゎ

Diss Ironworks からの回答

Thank you for the lovely review! Have a wonderful rest of your week. Kind regards, Grace and the Diss Ironworks Team :)

5぀星のうち5の評䟡

Great delivery

Great delivery
Great customer service
Than You !

2026幎6月15日
Diss Ironworks ロゎ

Diss Ironworks からの回答

Thank you for your lovely review! This will pop a smile on our customer services team's faces! Kind regards, Grace

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