Ordered and delivered quickly ordered from this company in the past and was pleased with the bed bases I received back then so hopefully this base will be as good them
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Fantastic! Headboard is high quality at a very reasonable price. The material we wanted was out of stock (confirmed after we placed the order) but customer services offered us a close alternative or t... ãã£ãšèŠã
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Once assembled (by us) we were very pleased with the colour and quality. It fits our King size mattress perfectly. The drawers are spacious and come ready made up and in place. We chose self asse... ãã£ãšèŠã
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Iâm genuinely impressed with the Artisan Side Lift Ottoman Storage Divan Bed. It looks stunning, feels very sturdy, and the storage space is super practical. The fabric finish gives it a really pre... ãã£ãšèŠã
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Divan Base Direct ã«ã€ããŠ
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Premium 2-Man Delivery
We offer a Premium 2-Man, room of choice delivery service on all orders to mainland England and Wales (see our full T&Cs).
Products made in the UK
Weâve tried, tested and hand-picked our products from the best UK bed manufacturers. So not only are we able to offer something to suit everyone, you can be assured that youâre buying the best quality item for the best possible price.
Excellent Feedback Rating
We pride ourselves on our customer service and satisfaction, product knowledge and experience. This helps us to ensure that we provide our customers with the highest quality products and service to match.
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69 New Town Row, B6 4HL, Birmingham, è±åœ
- 0333 366 0145
- info@divanbasedirect.co.uk
- www.divanbasedirect.co.uk
4.6
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The superior buld strength version ofâŠ
The superior buld strength version of their ottaman bed base is well worth the small premium.
2026幎4æ17æ¥
Ordered and delivered quickly orderedâŠ
Ordered and delivered quickly ordered from this company in the past and was pleased with the bed bases I received back then so hopefully this base will be as good them
2026幎4æ13æ¥
Beautiful Headboard
Got a headboard from here and itâs lovely quality. Colour matched the pics online which I was worried about but all turned out perfect
2026幎4æ14æ¥
Mattress fixed my sleep
Havenât had a mattress that has been this good in a very long time. Recommend them highly
2026幎4æ13æ¥
Divan Base Direct ããã®åç
Hi Umesha,
Thank you for your great feedback. Weâre thrilled to hear youâre so pleased with your mattress and that itâs one of the best youâve had in a long time. We really appreciate your recommendation.
Kind Regards,
Divan Base Direct Team
Divan Base Direct ããã®åç
Hi Janet,
Thank you for your kind words. Weâre delighted to hear youâre happy with your bed and that our customer service met your expectations.
Kind Regards,
Divan Base Direct Team
Absolutely shocking
Absolutely shocking. Delivered broken, damaged, i paid for reinforced and it has none.
So cheap and lightweight i carried it upstairs alone. Cheap plastic feet supplied without rubber bottoms.
Corner of materials baggy, stitching terrible quality. Quite honestly my worst purchase yet
Anyone who wishes to see inside and images of what was received please contact me.
2026幎3æ10æ¥
èªçºçãªã¬ãã¥ãŒ
Divan Base Direct ããã®åç
Hi Adam,
Weâre sorry to read your comments, as this doesnât sound typical of our products or service.
Weâre unable to locate any contact from you regarding these concerns, and weâre always happy to help when issues are raised directly so they can be looked into properly.
In terms of delivery, no issues were noted at the time, which is usually when any concerns can be identified and addressed quickly.
The reinforced option relates to additional support within the base of the bed, which isnât externally visible. All of our beds are manufactured using solid timber and are designed to be both durable and practical for handling and assembly.
The feet supplied are standard and include floor protection, and are consistent with what is commonly used across similar products.
All of our items are hand-finished and checked prior to dispatch. As we havenât been provided with any images or further details, itâs difficult to comment specifically on the points raised.
Weâve been trading for over 15 years and process a high volume of orders each week, and situations like this are very uncommon.
If you would like us to review this for you, please feel free to get in touch with your order details and weâll be happy to assist further.
Kind Regards
Divan Base Direct Team
Excellent
Excellent, prompt service. A fabric sample reached me 24hrs after my request and the headboard that I ordered arrived very quickly. The quality was excellent and the fabric was exactly what I wanted.
2026幎3æ16æ¥
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Divan Base Direct ããã®åç
Hi Julia,
Thank you for your wonderful feedback. Weâre pleased to hear the fabric sample reached you quickly and that youâre happy with the quality and style of your headboard. Itâs great to know everything met your expectations.
Kind Regards,
Divan Base Direct Team
Great service
Good choice of products, easy ordering service, clear timelines for delivery and excellent communication to confirm delivery date and time slot. Also very happy with the service provided by the delivery and collection contractors
2026幎3æ14æ¥
Divan Base Direct ããã®åç
Hi Jayne,
Thank you for your kind feedback. Weâre delighted to hear you found our product range, ordering process, and communication clear and efficient. Itâs also great to know our delivery team provided excellent service. We truly appreciate your support.
Kind Regards,
Divan Base Direct Team
The website was easy to use withâŠ
The website was easy to use with accurate product information. They bed and mattress seem well made and arrived in under a fortnight
2026幎3æ24æ¥
Divan Base Direct ããã®åç
Hi Ben,
Thank you for your feedback! We're pleased to hear you found our website easy to use and that your bed and mattress arrived quickly. Itâs great to know youâre happy with the quality too.
Kind Regards,
Divan Base Direct Team
Points to think about if self assembling.
Once assembled (by us) we were very pleased with the colour and quality. It fits our King size mattress perfectly. The drawers are spacious and come ready made up and in place.
We chose self assembly because we considered the prices quoted for assembly and even removing the thick plastic 'bags' and disposal of same to be on the pricy side.
The only snag we had was trying to fit the bars provided for fitting the bases together. Even with the metal clips provided to hold the two bases together whilst doing this kept dropping out. We got round this by actually screwing the bases together which has solved the problem and is working perfectly.
Overall a good product and recommended.
2026幎3æ10æ¥
Divan Base Direct ããã®åç
Hi Marianne,
Thank you for your detailed feedback. We're delighted to hear you're pleased with the colour, quality, and storage of your divan, and that it fits perfectly. We also appreciate your comments regarding the assembly process and fittings and will be reviewed by our team. We're glad you found a solution and that everything is now working well.
Kind Regards,
Divan Base Direct Team
Fantastic
Fantastic! Headboard is high quality at a very reasonable price. The material we wanted was out of stock (confirmed after we placed the order) but customer services offered us a close alternative or to wait. We chose to wait until the fabric was back in stock and they kept us updated along the way. Highly recommend for customer service, value for money and the premium product itself. Delivery smooth, too.
2026幎3æ17æ¥
Divan Base Direct ããã®åç
Hi Nikki,
Thank you for your fantastic feedback! We're delighted to hear youâre happy with the quality of your headboard and that our team kept you well informed throughout. Itâs great to know you found value in both our service and product, and that delivery went smoothly.
Kind Regards,
Divan Base Direct Team
Bed fine but wouldnât buy again
Bed is good though messily made, which considering I paid extra for the better quality one is annoying. It arrived in filthy plastic which the delivery guys smeared all over my new carpets and walls, and is marked. I noted this when signing to receive it as asked, but had heard nothing from the company since.
Be aware the beds come with no build instructions, and take the maximum amount of time to make as is advertised.
All in all, wouldnât order again.
2026幎3æ20æ¥
Divan Base Direct ããã®åç
Hi Sarah,
We were sorry to read about the damage caused during delivery and we apologise that this happened. We do want to mention that this is the first we are hearing about it, and we wish you had been able to reach out to us directly as we would have been more than happy to step in and assist you with a formal property damage claim with our delivery partner.
We have proactively reached out to you directly and we hope that shows how seriously we take our customers' experience. Please do get in touch with us and we will do everything we can to help from here.
Kind Regards,
Divan Base Direct Team
A warning before you buy
Update: In response to what the company claim in their reply to this review - it was definitely Divan Base Direct. Their denial and refusal to take responsibility is typical of the dishonest way they operate.
The mattress we received differed considerably from the mattress pictured on the website.
Even the materials described on the mattress itself differ from the website description.
The company just fudged and denied - and communication was slow, vague, and at times disingenuous.
They insisted that the internal materials were the same - presumably safe in the knowledge that the only way for us to test this was to slice open the mattress.
Our efforts to arrange a refund were met with a demand for a 50% cancellation fee and a £60 collection charge.
Tired of the companyâs attitude - and without a mattress - we accepted our bad decision and started using the product that was delivered.
The mattress that we now have has already started sinking - and in our opinion doesnât appear to be of good quality at all.
We deeply regret this purchase.
2026幎1æ22æ¥
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Divan Base Direct ããã®åç
Hi Richard,
UPDATE: I am sorry Richard but we sell 100s of beds and mattresses a week. You have not provided us with anything to go by: no order number, no email address, or even a postcode. If you can send these over, we would be able to help.
Weâre unable to locate any order under your details.
It appears that some of the points mentioned may relate to a different business, so itâs possible this review has been posted in error?
If you do need any assistance with a new mattress, please donât hesitate to get in touch. Weâd be happy to help.
Kind Regards,
Divan Base Direct Team
Excellent communication and delivery
Excellent communication and delivery. Mattress perfect, supportive and so comfy. Unbelievable value for money.
2026幎3æ13æ¥
Divan Base Direct ããã®åç
Hi Jane,
Thank you for your kind review! Weâre so pleased youâre happy with your mattress and that you found our service excellent as well as the communication.
Kind Regards,
Divan Base Direct Team
Bad delivery
Happy with the bed, looks really good. But had issues with the delivery - damage to carpet and light fittings. Have given this feedback to the delivery company and emailed them with details but no response.
2026幎3æ9æ¥
Divan Base Direct ããã®åç
Hi Stefan, we are so pleased to hear you are happy with the bed!
We were sorry to read about the damage caused during delivery and we apologise that this happened. We do want to mention that this is the first we are hearing about it, and we wish you had been able to reach out to us directly as we would have been more than happy to step in and assist you with a formal property damage claim with our delivery partner.
We have proactively reached out to you directly and we hope that shows how seriously we take our customers' experience. Please do get in touch with us and we will do everything we can to help from here.
Kind Regards,
Divan Base Direct Team
Fantastic beds and also great customerâŠ
Fantastic beds and also great customer service
Very knowledgeable and helped me choose the right product
I am an Airbnb host and the feedback on the beds has been great
2026幎3æ12æ¥
Divan Base Direct ããã®åç
Hi Joseph,
Thank you for your kind review. Weâre really pleased to hear youâre happy with the beds and the service you received from our team. Itâs also great to know your Airbnb guests are enjoying them too.
Kind Regards
Divan Base Direct Team
Iâm genuinely impressed with theâŠ
Iâm genuinely impressed with the Artisan Side Lift Ottoman Storage Divan Bed. It looks stunning, feels very sturdy, and the storage space is super practical. The fabric finish gives it a really premium touch â it honestly makes the whole bedroom look better.
And I have to say, the customer support was amazing! They guided me through every step and made everything so easy and smooth. Itâs rare to find such helpful and friendly service these days.
Great product, great team â Iâm very happy with my purchase! ð
2026幎3æ12æ¥
Divan Base Direct ããã®åç
Hi Soyeb,
Thank you for your wonderful review. Weâre delighted to hear youâre impressed with the Artisan Side Lift Ottoman Storage Divan Bed and that youâre enjoying the quality, design, and storage space. Itâs also great to know our team was able to make the process smooth and helpful for you. We truly appreciate your kind words.
Kind Regards
Divan Base Direct Team
Lovely bed
Lovely bed, great communication from start to finish. Would highly recommend.
2026幎3æ10æ¥
Divan Base Direct ããã®åç
Hi Sharon,
Thank you for your kind review. Weâre delighted to hear youâre happy with your bed and that our communication throughout the process met your expectations. We really appreciate your recommendation.
Kind Regards
Divan Base Direct Team
Great Beds Great Service
Having placed an order with another online company that went into liquidation before I received my order I was naturally hesitant not to have the same experience again, but after talking to a helpful gentleman from Divan Base Direct I felt confident my new purchase would be delivered without any issues. I ordered two small ottoman bases which arrived on time and very well packaged. The beds themselves far exceeded my expectations and were extremely well made, in fact I have another ottoman base which was delivered previously from a well known high street store which isnât as good as the ones from Divan Base Direct. I would have no hesitation in returning to order another bed and can highly recommend this online company.
2026幎3æ6æ¥
Divan Base Direct ããã®åç
Hi Sarah,
Thank you for sharing your experience. Weâre really pleased to hear our team was able to reassure you and that your order arrived on time and well packaged. Itâs great to know the ottoman bases exceeded your expectations and that youâre happy with the quality. We truly appreciate your recommendation and look forward to helping you again in the future.
Kind Regards
Divan Base Direct Team
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