It's so nice to work with a company that cares about its customers. I've only had to call customer service a few times, and each time, the two guys I have dealt with, Nathaniel and Matthew, have been... ãã£ãšèŠã
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I spoke with Ben at Divert to discuss having a 1100 litre waste bin, and he was very knowledgeable and gave me a quote for the fortnightly collections. I can not fault Divert or Ben at all, and woul... ãã£ãšèŠã
Fantastic Service from this organisation. Always able to carry out their collections in a professional and friendly manner. Dealt with Cameron Smith today, to discuss the account. He was very profess... ãã£ãšèŠã
Looking for the best and affordable price is always at the fore run of running a startup Ben Iliff has been patience and understanding and able to get what my practice needs in terms of managing the c... ãã£ãšèŠã
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I phoned up Nataniel to sorted out someâŠ
I phoned up Nataniel to sorted out some bin issue for my business, and some cincerns and he was very cooperativ and helpful so we made a deal on bouth side.
Thank you
Very good company
Very good company. I have been very happy with them in the past so I've made an agreement them again
(Ben ) Very good staff five start for you
I rang Direct LTD in desperation afterâŠ
I rang Direct LTD in desperation after being messed about by two other catering waste collection companies.. I spoke to a gentleman called Josh who was super helpful and friendly throughout.. I will definitely be recommending this company..
Absolutely fantastic experience
Absolutely fantastic experience! The waste bin service was incredibly quick, and the team was both friendly and professional throughout. Special thanks to Ben for making the process so smooth and easy. Highly recommend!
Warm Regards
IDLE MOTORS
An easy and seamless experience withâŠ
An easy and seamless experience with Divert, Ben helped me set up my account quickly and without any issues. Great communication from the beginning, very happy to be working with Divert at my dental clinic.
We have had an excellent experienceâŠ
We have had an excellent experience working with this team. Josh in particular has been outstanding, always providing prompt responses and keeping us fully updated with every stage of the services weâve had set up. Communication has been clear and proactive throughout, which has made the process smooth and hassle free.
The pricing has been very competitive and the overall level of service has been fantastic from start to finish. Based on our experience so far, we will certainly be looking to move more of our services over to them in the future.
Highly recommended.
Excellent service. Professional company.
After spending months using brokers to find the correct waste company for our business, finding Divert was a total delight. Pricing excellent, setup quick, personalised, and painless. Top marks to Ben who set the account up for us, and to Rowen who within minutes had arranged for the delivery of the commercial bin. Very impressed, and recommend without hesitation.
Great Customer Service
Customer service is great. Ben has been especially helpful during the set up of our account and has answered all of our questions.
Divert waste gave me the cheapest quoteâŠ
Divert waste gave me the cheapest quote from 5/6 companies I contacted for waste management. The most professional company representative Ben, was extremely helpful and professional. He arranged the paperwork and put the service into place almost immediately after my request. Thanks to him and his team from Armley Post Office
Excellent service
Excellent service! We have worked with Divert for over a year and Rowen always goes the extra mile to get things right, even in tricky situations. Highly recommend!
Great customer experience
Nathaniel at Divert is fantasticâvery attentive and always happy to help. He goes above and beyond to make sure everything runs smoothly. Great experience every time!
Needed to dispose of a bed and largeâŠ
Needed to dispose of a bed and large mattress. From the initial enquiry to the collection was seamless. Great communication and guarantees that the item would be disposed of correctly. Competitively priced.
2 men came to collect having rung us to say when they would arrive. Very professional in moving the items and did not touch the walls on the staircase.
5 stars from start to end.
Good customer service Ben Iliff thanks
Good customer service Ben Iliff thanks
Great customer support
This was our second time using Divert, and the customer service has been very good. A special thanks historically to Teegan for her help with our first booking, and this time round Rowan and Alfie. We had to change dates for our service and both Rowan & Alfie were efficient and quick to respond to the issue and my queries. They liased with collection team, and solved the issue for us, great staff and service. Also the company used for our shredding was very good and the again the staff were polite and efficient, so we were very pleased. I would recommend divert as a company. A special thanks also to Alfie in following up after the service, to check that all had gone ok, we appreciated this.
Ben Liff & Matthew offered outstandingâŠ
Ben Liff & Matthew offered outstanding support. This really is a new breed of company with outstanding customer support, fantastic value and a brilliant personal touch. Well done to all!
Efficient Service
I was so impressed by this company. All arrangements were made in a couple of hours. I dealt with Ben who was so efficient. The waste was duly collected the next day. I would certainly use this company again.
Reliable, sustainable and great to work with.
Weâve been working with Divert for a while, and the service has always been reliable and professional. Our main contact, Ben Iliff is excellent - quick to respond and genuinely helpful. Their commitment to responsible recycling and sustainability really stands out.
Highly recommended to anyone looking for a dependable and easy to work with service provider. Thanks again to Ben and the whole team at Divert.
Signed up in August, 0 weeks of full service
Signed up in August, after a few sales calls from Lisa. I explained my frustration with my current provider and Lisa ensured, DIVERT has all their own depots and lorrys.
Nearly 5 months in and I have not received, 1 week of service in which i signed up for.
Week in, week out a different person calls me to apologise and it just goes round in circles.
Requests to speak to a manager ignored.
Save yourself the headache.
Edit - a manager of the company contacted me and communicated regularly to resolve the issues.
So far so good, collections seem to be going well and communication is far better now.

Divert ããã®åç
Excellent customer service
Excellent customer service, prompt and reasonably priced.
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