D. M. Keith Ltd レビュー 596

Just bought our first hybrid car . This was not what I was expecting to do, but, after visiting BYD Leeds we fell in love with the Seal U and a week later we were driving our brand new car out of the showroom.
Thanks to everyone at D.M. Keith Leeds for the faultless experience and the time to take us through each step of our transition to Hybrid/electric. Love the car and thanks for your support.

We've just bought a Kodiaq from Skoda Bradford. Seamless, humorous, professional, honest to the core, impossible to recommend highly enough, thank you Nathan Ayrey

I recently purchased a car from DM Keith Skoda York, and the experience was excellent from start to finish. Harvey, my salesperson, was fantastic - friendly, knowledgeable, and incredibly patient. I’ll admit, I wasn’t the easiest customer to deal with as I was determined to get the right deal, but both Harvey and Sam, the General Sales Manager, went above and beyond to make it happen. Sam was exceptionally helpful in putting together a fantastic deal for me.

The team at DM Keith Skoda York was professional, efficient, and genuinely focused on customer satisfaction. I truly appreciate their effort and highly recommend them to anyone looking for a great car-buying experience!

Bought a Seal U AWD from the Leeds branch. The car itself and the service, both pre and post sales, are excellent! There were some delays with various things, none of which were attributable to DM Keith themselves, but their team supported all the way and did everything they could and more to get matters resolved. Particular mention to Sam their branch manager and Aaron their brand director. Thank you so much to their team!

☆☆☆BRILLIANT CARS SALES ☆☆☆
Went to look for a car for my son whi seen a car here, I'd called the dealer and spoke to Chris who advised that it would be best to leave a deposit as I was unable to get there till the next day l, but if I wasn't happy they would refund me, I was a little dubious bit I did reverse the car.
I went the next day and Chris (manger) was busy dealing with some issues but he directed me to Steve Elliott.
Steve was very helpful and explained everything in detail, answering any questions or concerns.
We took this out on a test drive and even let me go to where my son was working as it was a couple of miles to see the car.
Steve was amazing and his customer service was truly from the heart.
The sales team and others behined the scene worked really hard in the week to get this vehical ready for collection as it had only just arrived.
As it was my sons birthday they put banners and bows on this for his collection and Steve is also getting my son a present for his birthday which what can I say but amazing personal touch.
This garage is very family friendly from the moment walking though the doors to buying a vehical.
I'd definitely be recommending this to others to visit.

Great staff who sold us a used car without any pressure. No hard salesman just helpful friendly people. Would recommend this company to everyone.

I recently just bought a brand new BYD Seal U. I couldn't thank Aaron Carter enough what he did for me he is absolutely amazing! And also to Luke at DM keith york who did the hand over. Would definitely recommend if you wanted a new car so smooth and plain sailing! Thanks again!

Mike in service department is a super cool and super star .brilliant mechanical knowledge about cars .for u mike only 👌

Having bought a brand new Cupra on 300624, I experienced issues with the infortainment system a couple of months later. The system shut down, informing the license had expired, rendering the satnav, Bluetooth and radio all ineffective, very stressful when stuck in Birmingham!!!!!!!
Vehicle returned to the garage on 3 occasions, (spent a week in their care in November 2024). Not until the competent sales person, Tom became involved was the issue resolved on 040325, 6 months after the initial report!!!!!
Tom realised the Cupra App had not been installed leading to the many issues endured, quite why or how any other member of their team failed to see this obvious issue is beyond me.
I would like to commend Tom for his competence and capability of fulfilling his role professionally with knowledge of the product being sold, and can only suggest there may be training issues within this branch.
Tom, for me, is an asset to DM Keith, York, and was able to restore my faith in this outlet.
Thank you Tom.

We have just purchased a car for my Aunt via D M Keith. Dealing with Ashley and Jake for the sale was so easier they could not be beaten. The process was very easy and they were always on hand to help with any queries. The delivery driver Lee was excellent. I cannot fault the service we have received. Would definately recommend

I write this out of disappointment & frustration.
My Skoda Karoq locked me out of the car back in January. The car had seemingly also developed an intermittent problem just prior to the locking me out that resulted in most of the warning lights on the dashboard coming on & interfering with the overall driving of the car ( park assist; tyre pressure indicator; ABS system; steering failure.. I could go on). When I phoned the dealership to discuss the car locking me out, I also described the problem with the dashboard warning lights. I was informed during the phone call to the garage that the locking out was a recall so the car needed to be seen to have this fixed. My car was booked into the dealership on 21st January. A couple of days before this I received an email asking me to complete an 'online check-in) which I did. In this online link I completed the 'any other issues' box with the details about the warning lights problem as stated above. On arrival at the dealership to drop the car off I again outlined the problem & specifically asked for this to be looked at. I left the garage under the impression that the warning light problem had been sorted after the software update. I outlined the issues with the warning lights twice verbally, the first time on the phone, the second time in person at the garage. I also outlined the warning lights problem in writing via the online check-in prior to be dropping the car off at the garage. So three times I requested this problem was looked at. Jump forward three weeks after returning from holiday, started the car up to be faced with all of the warning lights intermittently coming on and off. Phone the dealership to clarify what work had been done on the car. I was told the software update. I asked about the warning light problem I had asked to be looked at and was told that wasn't part of the 'health check'. What else as a customer coukd I do to get the problem looked at ? I left the garage bring told everything was ok. Shame on you. This is my second experience of less than acceptable service as you messed things up with a previous appointment. Would not recommend as a reliable or trustworthy service provider.

Deal with Sam and forzia both was really helpful , made the process nice and easy had no problems. Any questions I asked once answered ASAP.
Thank you again

Tony has been really helpful throughout the process and we would like to recommend both him and the company. D M Keith has made the process of buying our new car smooth and faultless with the help of Tony who has been just great at explaining things and answering any concerns and questions we had.
Many Thanks, Andrew and Julie.

Bought a 2023 Skoda Octavia online.
Excellent service throughout.
Great video presentation of the car peaked my interest, and after speaking to Steve Elliot (very friendly and helpful) in sales I took the plunge.
Car was delivered to my home in Hertfordshire by Phil, who was just as friendly and professional as everyone else in this business.
The vehicle was immaculate (as described), and having driven almost 1400 miles since it arrived 12 days ago - I have had an average fuel consumption of 65mpg. That included urban and motorway driving, and I was so sceptical of the no's that I manually calculated the mpg when I filled up - it was correct.
Brilliant car from a brilliant company.

Had a fantastic experience form start to finish when I purchased a new BYD seal u car
Tom was brilliant at keeping me informed from start to finish

I would highly recommend DM Kieth

Bought a new BYD Dolphin Design from the leeds branch. DM Keith were excellent throughout. The process was very straightforward, from the test drive to completing the purchase documents to picking up. Special mention for our salesperson Andy Austin who was charming (mind you I suppose that's a prerequisite for being a car salesman!) but also explained everything clearly and responded to emails promptly. He also didn't try to upsell aggressively, which is a change from some car salesmen I've experienced. (However the DiamonBrite coating seemed good value, as did the alloy and tyre insurances, so we purchased those.)

On the day of pickup the car was ready, scrupulously clean and having a top-up charge. To my surprise it came with two sets of floor mats (rubber and cloth); a boot liner; and even a cleaning kit specifically for the DiamondBrite finish. Other new cars I've bought, they are charged as extras.

With the dealer contribution, the car is very good value for money. We're only paying slightly more per month to buy on PCP compared with leasing a Fiat 500e, which isn't nearly such a good car. And the down payment was a tenth of that for the Fiat.

The car itself is great. Probably the most comfortable seats of any car I've ever driven, anmd packed with great gadgets - reversing camera with 3D view, heated seats, sunroof, Android Auto. It does take a bit of work to get on top of the system though - it's quite complicated and doesn't have the most user friendly interface.

But overall: best car purchase ever!

Outstanding customer service from DM Keith BYD Leeds
I bought a Seat Ibiza Fozia along with Sam the branch manager are outstanding from start to finish
Resulting in a great experience

A great experience buying a used car. Tom provided an excellent service, including a good run-through of all the technical systems. He was extremely helpful and patient throughout the process.

I bought a car off DM Keith Huddersfield Monday. They were great. Brilliant service, great value for money when there's warranty for the first 7 years as long as I have a service with them each year. Car is good quality. Had a few niggles, took it to the Ashton branch (with an app) they were minor issues, all were resolved there. If they couldn't they would've given me a car to drive whilst it was repaired...I need my car for work! Great after care, got a call off the lovely receptionist I'd spoken to yesterday to check all was well. Which it was!

My sister had bought a car from another car sales company and after care was shocking. Thank you DM Keith for restoring my faith in car sales men and women!

Hull - DM Keith
Just finalising our 4th Skoda from the above dealership.
Updating our current Karoq to a newer model, as very impressed with it.
Sticking with the brand because of good knowledge, professional approach and attitude of the staff.
In particular Wiktoria in sales and manager Mike.
So will look forward to further dealings in the future.
Thanks Nicky & Mark.