I contacted dogsnug as I wasn't sure about sizing for their dog carrier. They replied really quickly, so I ordered one. This was shipped really quickly. Its perfect for my cavalier king charles as s... もっと見る
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
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Everything went wrong. First of all in had to pay a substantial amount of money due to additional taxes upon delivery in the EU. No warning whatsoever on the website. When I unpacked I had another... もっと見る
企業が回答しました
The only harness that I can get on my miniature dachshund puppy. It’s pricey but should last a lifetime. It’s a little tricky to get on properly, especially when you’ve got a wriggly dog, and... もっと見る
企業が回答しました
Excellent miniature dachshund carrier with long comfortable bottom for long body snd spine. Easy to carry and comfortable for dog. She loves going in it. Ideal for long walks or travelling on public t... もっと見る
企業情報
当該企業による記述
We’re Dogsnug — an independent dog brand based in Stoke Newington, London. We design and make carriers, harnesses, and jumpers in our workshop, creating thoughtful, good-looking gear that works beautifully for dogs and their people. Trusted by thousands of dog owners, Dogsnug creates comfortable, stylish, and long-lasting gear for dogs. Dogsnug began over 10 years ago, when we struggled to find kit that truly worked for our own whippet dog Kai. Too often, the choice was either practical but unattractive, or stylish but not built to last. So we set out to make products that do both — combining comfort, durability, and a modern look you’ll feel good about using. Since then, we’ve worked with thousands of customers, both online and in our Stoke Newington shop, to refine and perfect our designs. Every product is informed by real dogs, from dachshunds needing back support to whippets who hate the cold. We obsess over details like adjustable straps, water-repellent fabrics, and breed-specific fits, so daily walks, train rides, and adventures are easier and more enjoyable for everyone. We’re proud to stay independent and keep all our design and production in East London. At Dogsnug, our mission is simple: to keep your dog comfortable, safe, and stylish on every outing — while giving you gear you can trust to last.
連絡先
54 Stoke Newington Church Street, N16 0NB, London, 英国
- 07723679921
- info@dogsnug.com
- www.dogsnug.com
4.2
ほぼ満足
130件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 35％に回答しています
通常2週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
I was looking forward to this night and rain fleece jumper but the fabric was too thin for my Belle who suffers from the cold. It didn’t cover her tummy like her current coat which cost less and was m
The coat didn’t live up to the photos
2024年3月19日
自発的なレビュー
Really awful customer service
Really awful customer service. Placed two orders, both products were faulty and of poor quality. No response to emails regarding the faulty items and I had to pay to return them! Will never order again and would advise others against it too!
2024年1月25日
自発的なレビュー
Dogsnug からの回答
Very sad to hear you feel this way, as I can see that our customer care has replied to your emails within 24-36 working hors of your messages and tried to help you.
On your first order, we offered you a return label and an exchange sent you first-class or a refund, which you opted for and was issued to you straight away.
On your second order, there is no defect in the product and once again you have been offered the option to return for a refund, which is what you requested in your email.
On both accounts, you received the products with free postage.
So I'm not sure what else you expect from us. I thank you for supporting small businesses in the way you do.
Thieves and liars
Wish I had read reviews before purchasing .
They sent the wrong item and I returned it and over 30 days later I am still waiting on a refund of £45.00 .
No reply to any emails no contact at all.
Theft from a customer. Despicable .
I think it’s a U.K. address but product is being sent from china .
To add
Regarding your reply ..
I have receive NO refund from you .
So not only are you a thief your a liar as
I never returned it with evri it was with Royal Mail
I emailed you to advise it would be returned just as I emailed you to please send the correct size in the first place and got no reply ..
very convenient that you only received the email after the reviews .. it was always from the same email . So I did contact you directly .. there is no phone number for your business? I contacted you via instagram and got a standard auto reply
I emailed you several times .
You have numerous bad reviews . From people purchasing 3 coats and never receiving them or a refund .
2024年1月15日
自発的なレビュー
Dogsnug からの回答
So sorry, as you know we never received an email from you, and it turns out you returned without letting us know to expect it, therefore we had no record that something should arrive from you.
A refund was issued straight away after we queried this review with you and you sent us tracking of your return; even though we never received the parcel as it got stolen from the street (the photo from Evri, the courier you used, shows the parcel left it in the street, even though it fitted through our letterbox).
So, theft yes, but from us as a result of the incompetent behaviour of the courier.
I can assure you everything is made here in our workshop by me and a team of makers.
In the future, it may be better to contact the small business directly and find out what's happened. You will find most of the small businesses are honest, hard-working people with little interest in stealing from customers.
Im so disappointed in this service
Im so disappointed in this service. I ordered two dog fleeces which were significantly delayed in dispatch. Communication was very poor throughout. I requested someone call me numerous times and no one did. I even reached out directly to the shop as no one was responding to my emails.
I have since returned the items (well before Christmas) and have still not received my refund! I have chased with emails but have received no response.
Honestly, very poor service and I will not be recommending this company to anyone.
2024年1月3日
自発的なレビュー
Missing order
I paid up front for 3 coats with Dogsnug. I was told delivery would be up to 2 weeks but normally sooner. 2 weeks past and I rang to check on delivery, I was told my order was sent to Nottingham even though I live in London!
Mistakes happen so I wasn't too worried as I was promised I would have my coats in a few days as they would be sent on from Nottingham. The owner said she would keep an eye on the tracking of the parcel. Another week past and still no parcel, I sent two further e.mails which were ignored. I finally got to speak to the owner today, I was told I was being unreasonable to expect the coats in time as other companies take up to 6 weeks to deliver even though her terms are delivery in two weeks. She refused to accept any responsibility for failing to deliver my items and she refuses to refund me. She still won't tell me when my coats will arrive or if a refund will be made. It will be 30 days this week since the order was placed. I have given this retailer every chance to put this right, I am so disappointed by her appalling attitude.
2023年10月21日
自発的なレビュー
Wouldn't recommend at all
Wouldn't recommend at all. Owner took measurements of my dog for a custom size made sweater. Said would arrive in under a week. Took almost 2 to arrive, apparently it was raining where she was located -funny enough we are in the same city and we had a mini late autumn heatwave that week. When it finally arrived the sweater was way too big (remember she took measurements herself!) and shop owner said she might have sent the wrong sweater to me. Asked to send it back on her expense (I paid upfront at the post office but never got any money for postage back). When the new sweater arrived it was too small. It magically got shorter (which was never an issue anyways) and very small in the arms. It was rubbing her open with each step she took. I called this time and she basically hung up on me saying she was too busy to talk?! Ended up asking to send the sweater back AGAIN but I asked for a refund as it has been a month by now and I needed the sweater this season, not in summer. Wouldn't refund me (because it was made by measure - her measurements though!) and became a bit snappy over messages. Very poor customer service and poorly made jumper - when the second jumper arrived it had a tiny stain on the neck as well. (The dog would have made it dirty anyways but still...) After many messages over one month I decided to put the sweater in the bin. One thing to point out though - I bought a sweater with HER measurements on a different website shortly after she measured my dog and it fit like a glove. Definitely something wrong with her tailoring.
2021年11月3日
自発的なレビュー
Dogsnug からの回答
Hello, I'm sorry that our service did not work out for you, and we did everything we could to try to please you. READ ON if you would like to know our side of the story. Our jumpers are well loved by most people, and proof of this is all the reviews in our website. To clarify some of your points:
-when you called the shop it was very busy and we were serving customers, however as soon as we were less busy we called you back. We did not hang up, we asked if we could call you back.
-the jumper you received was too big (our mistake, mistakes happen), and we asked for photos of your dog wearing the jumper so we could correct our mistake and the photos were too close up and difficult to see the problem. I asked for clearer photos and never got them.
-we offered to refund your postage and to make a new one and you said you would rather write a bad review. We continued to communicate and you stopped replying.
-we kept in contact almost daily about the status of the jumper via messages as we always replied to your daily messages. Our tone was not snappy, but to the point as we were getting sometimes multiple messages from you in a day including weekends with the expectation of immediate answer. We are a very small company with a small team so it is not always possible to respond straight away.
-We make the jumpers by hand and wash them after making. So rain and humidity does affect the time they take to dry.
Once again we are sorry that the service you receive in this instance was not to your satisfaction, and the offer is still open to resolve the issue if you are open to it.
Dogsnug is such a great store
Dogsnug is such a great store. They really care about the well-being of dogs, as well as creating quality, long lasting products
2021年7月17日
自発的なレビュー
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