Unfortunately after buying and installing door stop doors for probably 15-20yrs the standard has dropped immensely. Every other door that arrives is damaged or assembled wrong. For example cracked... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
We have had two Door-Stop composite doors for over 12 years & they look as good today as they did when they were first fitted. Recently the end caps of the drip bar at the bottom of the door fell away... もっと見る
企業が回答しました
Could not fault Mark, he has been exstremely helpful and patient with us , helped us out immensely, fabulous service, fast response.
企業が回答しました
First class customer experience! I must admit I had low expectations when I first reached out to the Door-Stop team, simply because our door was outside warranty and had been installed by the previou... もっと見る
企業が回答しました
企業情報
当該企業による記述
With the online door designer any of the 940 billion different configurations can be configured in just 1 minute. We calculate and certify the thermal performance of every door, making Door-Stop composite doors ideal for energy efficient homes. Our range of Dual Certificated Fire and Security Doorsets has been designed and manufactured with Best Practice in mind. With dual or single certification options, timber core and GRP facings, this is a specification that provides extra peace of mind for building owners, landlords, residents and contractors.
Why Trade Installers Choose Our Composite Doors
当該企業による記述
- Designed with installers in mind, our composite doors reduce time on site and minimise callbacks.
- Our GRP composite doors are designed specifically for trade customers, giving installers a reliable, high-performance solution for residential door projects. Manufactured for strength, thermal efficiency, and consistent sizing, our composite doors are easy to install, low maintenance, and built to perform across a wide range of property types.
連絡先
Export Drive, Huthwaite, NG17 6AF, Sutton-in-Ashfield, 英国
- 01623 446336
- sales@door-stop.co.uk
- www.door-stop.co.uk
Open An Account In Under 3 Minutes
4.1
ほぼ満足
165件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 100％に回答しています
通常24時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Unfortunately after buying and…
Unfortunately after buying and installing door stop doors for probably 15-20yrs the standard has dropped immensely. Every other door that arrives is damaged or assembled wrong.
For example cracked frame and threshold on delivery Thursday & scratched glass panels. Still awaiting reply customer service.
On another 15mm hinge add on missing. Again no reply.
Ds3267969 & ds3266661
Have to chase up again tomorrow...making it a week since reported and not even heard back.
2026年9月11日
自発的なレビュー
Door-Stop からの回答
Hi There
Thank you for your feedback and for your continued support over the last 15-20 years. We're genuinely sorry to hear about the issues you've experienced with these recent orders.
We are currently working through enquiries received on 10th September and are actively catching up on outstanding cases. While this has impacted our response times, please be assured that your reported issues have been received and will be reviewed by the team as soon as they reach them.
We appreciate that waiting for a response, particularly when dealing with damaged or incomplete orders, is frustrating. We're working hard to reduce the backlog over the coming days and get back to our usual service levels.
Thank you for your patience, and we appreciate you bringing these concerns to our attention. Gemma @Door-Stop.
Could not fault Mark
Could not fault Mark, he has been exstremely helpful and patient with us , helped us out immensely, fabulous service, fast response.
2026年8月27日
Door-Stop からの回答
Thank you for your kind review. I will be delighted to pass on your comments and thanks to Mark and his team.
If there is anything else we can help with, please do not hesitate to get in touch. We will be happy to assist.
Kindest regards, Eve @ Door-Stop
Door-Stop からの回答
Hi,
Thank you for taking the time to leave us a review. We're delighted to hear that you received good service and found our team helpful. Your feedback is greatly appreciated, and we look forward to assisting you again in the future.
Kind regards, Kaye @Door-Stop
Superior service after 12 years of door ownership
We have had two Door-Stop composite doors for over 12 years & they look as good today as they did when they were first fitted. Recently the end caps of the drip bar at the bottom of the door fell away & disappeared (hoover or dog!). A quick contact with them resulted in Garry from the company immediately able to identify the part & send it out. With this level of exceptional customer service alongside a fabulous quality of product we wouldn’t hesitate in having Door-Stop doors fitted again, moreover they were always competitively priced. Highly recommended.
2026年8月12日
自発的なレビュー
Door-Stop からの回答
Thank you so much for taking the time to leave such a wonderful review.
We're delighted to hear that your Door-Stop composite doors are still looking as good as they did when they were first fitted over 12 years ago. It's great to know that the quality and durability of our products have continued to meet your expectations over the years.
We're also pleased that Garry was able to quickly identify the replacement end caps and arrange for them to be sent out. Providing prompt and helpful customer service is something we take great pride in, so your kind comments will mean a lot to him and the wider team.
Thank you again for your recommendation and for choosing Door-Stop. We truly appreciate your support and look forward to helping you again in the future should you ever need us.
Kindest regards, Eve @Door-Stop
A great service
A great service, very responsive team (Garry in particular) I would happily recommend this company,
2026年8月5日
自発的なレビュー
Door-Stop からの回答
Good afternoon,
Thank you for taking the time to leave us a review. We are delighted to hear that you were pleased with the service you received. I will be sure to pass your kind comments on to Garry, who will greatly appreciate the feedback.
Kindest regards,
Eve @ Door-Stop
Excellent service
Excellent service from Door-Stop from start to finish. Easy ordering process, great communication, and the quality of the door exceeded expectations. Delivered on time and exactly as specified. Highly recommended for both product quality and customer service.
2026年5月1日
自発的なレビュー
Door-Stop からの回答
Hi there
Thank you so much for your kind words and for taking the time to share your experience. We're delighted to hear that you found the ordering process easy, communication clear, and that your new door exceeded expectations.
Providing high-quality products alongside excellent customer service is what we strive for, so it's fantastic to know we delivered on both. We really appreciate your recommendation and hope to have the opportunity to assist you again in the future.
Many thanks from all the team at Door-Stop! 😊
How many doors have been sold and its…
How many doors have been sold and its not been picked up that the steel reinforcement is missing from the frame ,a standard requirement in heavy loaded,security doors ..poor quality looks like its been brush painted by kids received my door yesterday and it's struggling frame is already distorting ,a slab needs stability to stop warping be a curly wurly next heatwave🙈🙈🙈
2026年6月4日
自発的なレビュー
Door-Stop からの回答
Thank you for your feedback—we’re really sorry to hear about your experience and would like to look into this as quickly as possible for you.
To help us investigate properly, could you please provide a few more details about your door? In particular, it would be very helpful if you can share your DS reference number (our unique order number if you have it), along with any photos of the issues you’ve described.
Once we have this information, our team can review the matter.
We appreciate you bringing this to our attention and look forward to assisting you further
Please send this information over to customersevices@door-stop.co.uk for my attention
Kind regards
Eve @Door-Stop
Spare Parts Sent Straight Away
I contacted Door-Stop International to request some spare parts. Despite my door being quite old now, they were very helpful and sent them in the post within 48 hours. Thank you
2026年2月5日
自発的なレビュー
Door-Stop からの回答
Hi Alastair
Thank you for your review of our service. If you need anything in the future then please do not hesitate to get back in contact with us
Kind regards
Eve @Door-Stop
Replacement Door Seals
Contacted Door Stop for replacement seals for the bottom of my front door, the door is over 16 years old.
Not only did they supply the new seals but also provided a diagram and photo of how to fit the new seals and carrier because the original was slightly different.
Fantastic customer service from Eve
2026年2月5日
自発的なレビュー
Door-Stop からの回答
Thank you for your kind review. We are happy to have helped and welcome you contacting us in the future if you have any further issues or queries. I hope that you enjoy your door for many more years to come
Kindest regards
Eve @Door-Stop
Very disappointed - don’t buy
Very disappointed with these doors, we bought 3 doors, two of them fitted at front of house next to each other, one has discoloured badly down centre panel, contacted Door Stop and they said we cannot claim under their 10 year guarantee because I have cleaned them with soapy water! The other door has had exactly the same cleaning but is perfectly fine!
2025年9月1日
自発的なレビュー
Door-Stop からの回答
Thank you for sharing your feedback. We’re very sorry to hear about your experience and the disappointment caused. We understand how frustrating it must be to have one door discolour while the other remains in good condition, especially when both have been cared for in the same way.
Our goal is always to provide high-quality products and clear guidance on maintenance. As outlined in our Homeowner Guide, the door leaf should be cleaned using water and a soft cloth only. This helps protect the finish and maintain the integrity of the guarantee. Using other cleaning methods or substances can unfortunately affect the surface and void the warranty.
To help restore the appearance of your door, we have trialled the use of Polytrol Colour Restorer and are happy to confirm good results. This product can be purchased through Amazon, and you can find it here:
https://www.amazon.co.uk/OWATROL-850-Polytrol/dp/B008F7W6M0
A youtube link showing the process of using Polytrol can be found here:
https://www.youtube.com/watch?v=cnYGnXF33Ng
We hope this helps, and if you have any further questions or need assistance, please don’t hesitate to get in touch.
Kind regards
Eve @Door-Stop
Great service for spare parts
Contacted Door Stop for some screws for our hinges as they are an uncommon size. No questions asked about age etc and screws supplied free of charge. Superb service - thanks to Molly and Eve who dealt with our request!
2025年11月4日
自発的なレビュー
Door-Stop からの回答
Hi Dave
Thank you for your feedback. We are happy to help and welcome you contacting us in the future if you have any other issues.
I will pass on your thanks to Molly
Kindest regards
Eve @Door-Stop
Excellent after sales service
I contacted the company with a door seal problem. The response was very quick (within 24hrs) with a request for photos to help properly identify the problem. Again response was immediate (thank you Eve) with full instructions on how to resolve the issue. Excellent service even though my door is a few years old now. Thank you
2025年9月19日
自発的なレビュー
Door-Stop からの回答
Hi Andy,
Thank you very much for your feedback, we are pleased to have been able to help resolve your issue
If you need anything in the future then please do not hesitate to contact us
Warm regards,
Eve@Door-Stop
Ian arrived at the agreed time
Ian arrived at the agreed time. He had a full understanding of the problem and was able to provide an immediate solution. After dealing with the problem he offered good advice and explanation which hadn’t been offered previously.
The door is now easier to close .
Thank you
2025年8月29日
自発的なレビュー
Door-Stop からの回答
Hi Margaret,
Thank you for your kind feedback. We’re really pleased to hear that Ian arrived on time and was able to resolve the issue efficiently. It’s great to know he provided clear advice and explanations that added value to your experience. We’re glad your door is now easier to close.
Your comments mean a lot to us and will be shared with Ian and the team. If you need anything else, we’re always here to help.
Warm regards. Kaye@Door-Stop
Great fitter for our Solidor refit.
We have just had our door fitted by a very friendly and knowledgeable fitter who went the extra mile to make sure we had a beautiful door that we were happy with. He clearly explained how the door works and how we can keep it in good repair. He was polite and courteous and we are really happy with the service he provided.
2025年8月28日
自発的なレビュー
Door-Stop からの回答
Hi Jen,
Thank you so much for your kind review. We're pleased to hear that you're happy with your new Solidor and the service provided by our fitter. It's great to know he went the extra mile to ensure everything was perfect and took the time to explain how to care for your door. Thanks again for choosing us, and we hope you enjoy your beautiful new door for many years to come.
Warm Regards Kaye@Solidor
My front door and frame had faded quite…
My front door and frame had faded within the 10 year guarantee period. However because the door was purchased by my builder through a third party supplier during our house renovation, door-stop were unable to find my order to verify we were within the guarantee.
The customer service team were very helpful throughout the process and eventually suggested a new treatment being used to restore colour. This was done yesterday and the door now looks amazing, just like new. Very pleased with the final result even if it took a while to get to a final resolution.
2025年8月20日
自発的なレビュー
Door-Stop からの回答
Hi Steve,
Thank you for your honest and detailed review. We're really pleased to hear that you're happy with the final result and that your door now looks as good as new.
We understand how frustrating it can be when warranty verification becomes complicated, especially when third-party suppliers are involved. We're glad our customer service team could support you through the process and offer a solution that restored your door’s appearance.
Your patience and feedback mean a lot to us, and we’ll continue working to make these experiences smoother for all our customers.
Warm regards, Kaye@Solidor
Bought a customised door from doorstop…
Bought a customised door from doorstop which is now discolouring within 3 years. This was bought through one of their partner companies that’s gone bust. As the manufacturer, they should honour their guarantees. When I bought the door, it was by reviewing their catalog. Not the 3rd party resellers. It’s a manufacturing defect that has led to the discolouration. Steer clear, as the company will not take responsibility for their product once you’ve paid.
2025年7月1日
自発的なレビュー
Door-Stop からの回答
Good morning Mr Muzir
Please accept my apologies for the delay in response but I have contacted you directly by email
Kind regards
Eve @Door-Stop
Excellent service quick delivery
Excellent service quick delivery
Highly recommended fitted great job .
2025年7月15日
自発的なレビュー
Door-Stop からの回答
Thank you very much for your feedback
If you need anything in the future then please do not hesitate to contact us
Kindest regards,
Eve@Door-Stop
faded door slab
recieved a composite door in 2020 and fitted it for my customer. door looked great and customer very pleased.2 years on the door started to fade . I contacted my supplier who in turn contacted your technical department and after 2 years of beign ignored and fobbed off i recieved confirmation that the door slab would not be replaced as MY customer had not used the right cleaning agent I offer all my customers a 10 year warranty on composite door slabs as offered by door stop. I have now got to replace the door FOC to apease my customer. Absouloutly mortified that you will not honour your warranty
2025年6月25日
自発的なレビュー
Door-Stop からの回答
Good morning and thank you for your feedback
Although you have already spoken with our customer care team, I would like to make an assessment on the information provided as we strive to improve our processes with warranty claims
Please confirm your contact details for me to be able to make contact with you to discuss
Kind regards, Eve @Door-Stop
Speedy response and the items we…
Speedy response and the items we required dispatched equally as fast.
We required some door furniture to replace faulty hinges and door lock.
Chloe dealt with my case. I wish all customer care was this prompt.
A credit to the company.
2025年5月21日
自発的なレビュー
Door-Stop からの回答
Hi. Thank you for your review. We are pleased to have been able to help quickly and efficiently. I shall pass on your thanks to Chloe.
If you need anything else in the future then please do not hesitate to contact us
Kindest regards
Eve @Door-Stop
Badly fitted Composite door
After having a draughty ill fitting door since 2018, Door stop International redeemed their selves today.
After my bad reviews recently on their Face book advert, a technician came round and sorted my badly fitted draughty door out. The door was fitted by Right Frame L.t.d. of Sheffield, not Door Stops fault. Cant thank Door Stop enough for going the extra mile.
2025年2月12日
自発的なレビュー
Door-Stop からの回答
Thank you for taking the time to leave us this feedback Mr. Clarke
We are happy that we have been able to resolve your issues.
I have passed on your thanks to both Zoe and Ian who you have been dealing with your door problems
Warmest Regards, Eve @Door-Stop
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。