Doris Michaels Cosmetics レビュー 

Doris Michaels Cosmetics からの回答

2024年12月30日 に更新

Hi Leila, I am sorry you are unhappy with your most recent purchase, but that is because you probably ordered the wrong shade.

Thank you for the review although, your 1* star rating is based on a lie because on 16/3/24, you ordered one crème stick st-7 & one crème stick st-8, presumably you were satisfied with this purchase?

On 17/5/24, you ordered one crème stick st-9, presumably you were satisfied with this purchase as well?

On 19/12/24, you ordered one pressed powder st-7 & one crème stick st-7, and that is what we sent you.

We have forwarded your original order email together with pictures taken of the products before they were packed, which clearly show we sent you the shade you ordered. So, the claim in your review that we sent you the wrong product is untrue because we can prove that we sent you the correct products.

It is more likely that you ordered the wrong shade, instead of accepting that you made a mistake, you have chosen to blame us which is really unfair. Please check the email you received from the website at the time you placed the order, which will confirm you received the product you ordered.

Our phone number and email address was on the invoice sent with your order. Also, you could have found our contact details by simply googling the company name.

REPLY TO YOUR RESPONSE:

Hi Leila,

Thank you for sending the images, but the lighting makes it impossible to discern the undertone of both colour swatches. Please note that skin tone tends to be a tiny bit darker during the summer and lighter in winter.

Notwithstanding, since all of our products arrive at our warehouse already shrink wrapped for insurance, safety and hygiene reasons, we’re not allowed to open and check each product shade is accurate before dispatching it to customers. For this reason, and because we go by the labelling on each product when we dispatch them, we are unable to send you another product in case you are not happy with the shade again.

Therefore, to stop the toing and froing and as a goodwill gesture, we have refunded your payment of £14.99 for this product to your PayPal account. You can keep the product. Please do not order this product from us in future to avoid this sort of issues.

Doris Michaels Cosmetics からの回答

2025年1月21日

Thank you Rosemary for sharing your lovely experience with us🙏 We appreciate it! We wouldn’t be here without the continued support of fabulous loyal customers like you! 🙏🥰❤️

Doris Michaels Cosmetics からの回答

2024年12月13日

Thank you, Marcus, for your great review – we appreciate it 🙏❤️

Doris Michaels Cosmetics からの回答

2024年11月11日

Thank you AI for your review – we appreciate it 🙏❤️

Doris Michaels Cosmetics からの回答

2024年10月29日

Thank you Evelyn for your lovely review – we appreciate it 🙏❤️

Doris Michaels Cosmetics からの回答

2024年9月7日

Thank you, Alfred, for your lovely review – we appreciate it 🙏❤️

Doris Michaels Cosmetics からの回答

2024年8月26日

Thank you, Asari, for your lovely review – we appreciate it 🙏

Doris Michaels Cosmetics からの回答

2024年8月23日

Thank you, Mabel, for your lovely review – we appreciate it 🙏❤️
Vielen Dank, Mabel, für deine nette Bewertung – wir freuen uns darüber 🙏❤️

Doris Michaels Cosmetics からの回答

2024年8月6日

Thank you, Jacqui, for your positive review – we appreciate it 🙏

Doris Michaels Cosmetics からの回答

2024年8月6日

Thank you, Chrissy, for leaving us such an excellent review. We are thrilled that you continue to love your experience; customer experience is our top priority, and your review reaffirms the hard work we put in every day. Thanks once again for sharing your lovely experience with us 🙏❤️

Doris Michaels Cosmetics からの回答

2024年7月15日

Dear Christine, thank you for leaving us such an excellent review. We are thrilled that you loved your experience; customer experience is our top priority, and your review reaffirms the hard work we put in every day. Thank you once again for sharing your lovely experience with us🙏❤️🥰

Doris Michaels Cosmetics からの回答

2024年6月23日

This customer ("Faith Obaseki" - note she herself placed all this information on Trustpilot) placed an order for 5 concealer sticks on Saturday 8th June. We despatched the 'free postage' order, with a complimentary eyeliner, on the first working day, Monday 10th.
She emailed us on Saturday 15th stating the box contained 4, not 5, concealer sticks.

Probably she did not figure that our stock system performs weekly reconciliations and we photograph all despatches before securely reinforcing/sealing the box - see https://ibb.co/3djqYfS and https://ibb.co/7Vp6K5R where you can see that we made no mistake in our packing (for GDPR/DPA purposes, we've redacted her address). We emailed her on the next working day, Monday 17th, attaching these two photos (unredacted).

She responded later the same day still insisting she only received 4 concealers and we must send her the "missing" [sic] one for free.

We emailed her again on Tuesday 18th attaching the unredacted versions of https://ibb.co/KwyV1md, our scanned post office Proof of Sending by registered post, and https://ibb.co/M2nFgmq a photo we took that day showing that the weight of the 5 concealer sticks plus free eyeliner and cardboard box folded flat, but excluding the packaging materials, was consistent with the gross weight recorded by the Post Office. We added that we value her as a customer but that she is mistaken; regretfully we can’t send again a product that was correctly dispatched.

She emailed us on Wednesday 19th acknowledging the error may not be on our part at all, but now saying the package was left on her porch by Royal Mail, and implying someone could have tampered with the sealed box when it was there.

We responded, politely, the same day noting that she had not been charged for shipping and no particular type of shipping was specified, she had not mentioned this porch / tampering in any of her previous correspondence, let alone that the box was opened when she saw / received it. If indeed in these days of widespread CCTV, some robber entered her porch, it would be beyond bizarre they would open the box, abstract one of the six items therein ..... but then leave the box with the other five items still in it. We therefore regretfully did not accept her claim and declined to send her an extra product for free. However, notwithstanding the evolving story, we still wished to be reasonable, so we stated we were happy to refund her in full for the products returned to us with their individual shrink wrap seals intact.

We resisted the temptation to remark that such a considerate or even charitable porch bandit must be a rarity.

The next day, Thursday 20th, we had the following gracious response from her:
"You are so rude saying that the thief stole one and left the others. Who are you being sarcastic too [sic] Are you okay is this how you speak to your customers. Unbelievable who ate [sic] you to write to me and say nonsense. I cannot believe this and you are telling me to send everything back to you. [No, we merely offered it as an option] I cannot believe this you need to go for training. Can you send your complaint process or you do not have one? I need to complain about your unprofessional email you sent. Common sense should tell you to think before you write. Do you think that one concealer would make a difference to me. You did not have to be rude at all"

The one being rude was not us. What she was attempting is the height of rudeness. The time to back down is when we supplied the original pair of photos... The chronology above makes it very clear to the astute reader what had been rudely attempted.

Then appeared the above, outrageously unmeritorious and unfair, fakeview (not review) to punish our hard work, dedication, generosity and reasonableness. Sellers, students etc. beware.... some customers are enough to make decent honest businesspeople give up and lose Faith.

Doris Michaels Cosmetics からの回答

2024年6月19日

Thank you, Shenicey, for your lovely review – we appreciate it. We wouldn’t be here without the continued support of fabulous loyal customers like you! 🙏❤️

Doris Michaels Cosmetics からの回答

2024年5月17日

Thank you, Viv, for your lovely review – we appreciate it 🙏❤️

Doris Michaels Cosmetics からの回答

2024年5月13日

Thank you, Mary, for your lovely review – we appreciate it. We wouldn’t be here without the continued support of fabulous loyal customers like you! 🙏❤️

Doris Michaels Cosmetics からの回答

2024年5月9日

You're welcome, Ruby! We look forward to servicing your next order❤️

Doris Michaels Cosmetics からの回答

2024年4月22日

Dear Glenys, thank you for leaving us such an excellent review. We are thrilled that you continue to love your experience; customer experience is our top priority, and your review reaffirms the hard work we put in every day. Thank you once again for sharing your lovely experience with us🙏❤️

Doris Michaels Cosmetics からの回答

2024年2月22日

Dear Helz, thank you for leaving us such an excellent review. We are thrilled that you loved your experience; customer experience is our top priority, and your review reaffirms the hard work we put in every day. Thanks once again for sharing your lovely experience with us🙏❤️

Doris Michaels Cosmetics からの回答

2024年2月6日

Thank you Tabe for your lovely review – we appreciate it. We wouldn’t be here without the continued support of fabulous loyal customers like you! 🙏❤️

Doris Michaels Cosmetics からの回答

2024年2月5日

This is the very first we have heard of this. Why did you not email, phone or message us on Facebook about any problem? It is most unfair.

As our website says, orders placed before noon on a working day (Mon-Fri) are sent out by Royal Mail Signed For (or Special Delivery, if paid for) the same day; later, the next working day.

We have looked back for more than one year, and have no record of any order, including attempted orders where the payment method chosen failed, from anyone called "Abriana", as either first name or surname, or anything like that.

You provided no other details.

To try to identify you, we looked to see all orders we have received which may not yet have been delivered. Coincidentally, there is only one, posted by us on Monday 29th January (the earliest working day the order could have been dispatched as the order referenced here was placed on Saturday 27th January) at our P.O. at 5pm, before the last collection. However, the name on that order does not resemble "Abriana" at all.

If nonetheless this is yours, which here we will assume, your delivery postcode ends with "6DX" and the online tracking reference, which has been emailed to you, ends in "7430GB". Please check your junk or spam email folders if you did not see the email.

Putting the tracking reference into https://www.royalmail.com/track-your-item you can see we have told you the truth.

We do not and cannot control Royal Mail, and their only guaranteed delivery service is Special Delivery next day service, which you did not choose or pay for. We will check the delivery status later today, as you can too using the Tracking Reference you were emailed.

In the very unlikely event the item is lost, of course we will send you a replacement.

We are puzzled why you would wish to damage us by acting so unfairly.

We are a totally honourable and honest company, doing our best. You have hurt us very much by leaving such a "review", and we feel we should not bother to run a business to have our reputation tarnished and ourselves insulted.