DreamLease Vehicle Leasing Specialists レビュー 

707
•
TrustScore 5段階評価の5

4.9

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レビュアーのコメントを見てみましょう

5つ星のうち5の評価

Cosmin was so helpful in setting up the lease for our car. He was super attentive, got back to us right away, explained all the pros and cons, and helped us find the perfect car for our needs at a gre... もっと見る

5つ星のうち5の評価

Has a wonderful and personal experience with Dream lease where people from number of departments were helpful and not just one person doing an outstanding job. Thomas helped me find the car and Georgi... もっと見る

5つ星のうち5の評価

Martin Wisby was excellent throughout the process, really responsive, helpful and quick to answer any questions I had. He made everything straightforward and easy to understand. Would definitely recom... もっと見る

5つ星のうち5の評価

Have used Dreamlease a couple of times and always found them professional, efficient and trustworthy. Would certainly recommend for any people looking for car lease quotes etc

企業情報

  1. リース業
  2. ・
  3. カー リース業

当該企業による記述

DreamLease Vehicle Leasing Specialists are here to turn your dreams into reality. With a combined experience of over 30 years in the leasing and motoring industry, our independent, family run business are here to assist you in finding your perfect new vehicle. We deal in all aspects of Car Leasing and Vehicle Contract Hire to suit the Individual, Business Lease customer or even the Large Fleet customer. Together with the most competitive prices in the UK and unrivalled personal customer service, you could be leasing the car you have always dreamed of, sooner than you can imagine… Our expertise range from Business Contract Hire to Personal Contract Hire and extend to Finance Lease, Outright purchase, Flexible Lease and Short Term Hire.


連絡先

4.9

優良

TrustScore 5段階評価の5

707件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

最近のレビュー依頼の記録はありません

この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。

ネガティブなレビューの 100%に回答しています

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4.9

すべてのレビュー

(707)

過去12か月のレビュー数: 322件

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5つ星のうち5の評価

Great customer service

Great customer service. Tom was very helpful, friendly & got the car I wanted delivered quickly & at a price I was happy with. I will be recommending to everyone & definitely use them again.

2026年7月31日
自発的なレビュー
5つ星のうち5の評価

I had a fantastic experience with…

I had a fantastic experience with DreamLease from start to finish. My Leasing Consultant Jakub was incredibly helpful, professional, and responsive throughout the whole process. They took the time to answer all of my questions, kept me updated every step of the way, and made leasing my new vehicle completely stress-free.

The whole process was straightforward, transparent, and much easier than I expected. I never felt pressured, and I always felt like they genuinely wanted to help me find the right deal.

I wouldn't hesitate to recommend DreamLease to anyone looking for a hassle-free leasing experience. Thank you again for all your help—I’m delighted with my new car!

2026年7月27日
自発的なレビュー
5つ星のうち5の評価

Zane Ali was great

Zane Ali was great, quick, helpful and efficient and was clear with everything I needed to know without sounding too complicated or confusing.

2026年7月23日
自発的なレビュー
5つ星のうち1の評価

Terrible don’t bother

Absolutely appalling experience with Dream Lease. The name should be Nightmare Lease.

The whole process was stressful from start to finish. Once you’ve accepted the quote and the finance is in place, communication seems to disappear. I was constantly chasing for updates because nobody kept me informed. Getting through on the phone is almost impossible, and when you do manage to speak to someone, you don’t get any meaningful help.

To make matters worse, my brand new Volkswagen ID.5 developed a fault within days of delivery and after only 140 miles. The AA attended and believe the clicking noise is coming from the electric motor, but because it’s under warranty they couldn’t repair it. Volkswagen can’t inspect the car for around a month, and Dream Lease have completely distanced themselves, saying they’re only the introducer and effectively washing their hands of the situation.

I appreciate they may not be responsible for carrying out warranty repairs, but good customer service doesn’t end once the paperwork is signed. At the very least, I expected someone to help coordinate with VWFS or the supplying dealer, instead I’ve been left to fight every battle myself.

I’ve been passed from one company to another with nobody taking ownership of the problem. When you’re spending this kind of money on a lease, you expect support when something goes wrong, especially within the first week of having the vehicle.

I would strongly advise anyone considering Dream Lease to think carefully. The experience has been the complete opposite of what their name suggests.

Would not recommend it

2026年7月15日
自発的なレビュー
DreamLease Vehicle Leasing Specialists ロゴ

DreamLease Vehicle Leasing Specialists からの回答

We’re very sorry to hear that your experience has left you feeling disappointed and unsupported.

We appreciate that the finance documentation process can sometimes take longer than anticipated. Throughout this period, our team continued to progress your order as quickly as possible; however, we recognise that you would have appreciated more frequent communication and updates along the way, and we’re sorry that this aspect of your experience did not meet your expectations.

We’re also very sorry to hear that your new Volkswagen ID.5 has developed a fault so soon after delivery. As a credit broker, DreamLease does not manufacture, supply, maintain or repair vehicles, and mechanical faults and manufacturer warranty timescales are therefore outside of our control. Any warranty-related concerns must be diagnosed and managed by the manufacturer and its authorised repair network.

That said, we fully appreciate how frustrating and disappointing it must be to experience an issue with a brand-new vehicle after such a short period of ownership, particularly when faced with a lengthy wait for an inspection. We sincerely hope Volkswagen is able to inspect your vehicle and resolve the issue for you as quickly as possible.

We appreciate you taking the time to share your feedback and are sorry for the frustration and inconvenience you have experienced. While the mechanical issue and warranty process ultimately sit with Volkswagen and its authorised repair network, we understand that this has been a disappointing situation, particularly so soon after taking delivery of your new vehicle.

5つ星のうち5の評価

Great customer understanding

Zane Ali was brilliant to deal with. Didn’t pester me, listened to what we wanted and delivered a great deal. He made it really easy for me to lease a car for my mum. Would happily deal with him again

2026年7月16日
自発的なレビュー
5つ星のうち5の評価

I would like to express my thanks to Tom Glen

I would like to express my thanks to Tom Glen, Leasing Consultant at DreamLease, for his excellent support throughout the process of leasing my new VW Passat.

Tom made the entire process incredibly simple, straightforward and speedy from start to finish. He provided regular, clear communication at every stage and was always available to answer questions and offer guidance whenever needed.

His professionalism, efficiency and helpful approach made the experience stress-free and enjoyable. I would have no hesitation in recommending Tom and DreamLease to anyone considering a vehicle lease.

Thank you again for all your help with my new VW Passat.

2026年7月14日
自発的なレビュー
5つ星のうち5の評価

Fab service

Zane made the whole process relaxed and easy, talked through and explained everything fab service from him, highly recommend

2026年7月13日
自発的なレビュー

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