Dreams レビュー 

The bed is amazing and the kind that I've needed for a long time.

Just visited the branch Callum offered me really great service. He didn’t rush. Also he gave me choice of a variety mattresses according to My requirement , very professional. Really glad with the service well done.five star 🌟. Highly recommend…

Great customer service from Mohit at Leeds, Birstall. We wanted a sofa bed and went tour nearest store Halifax and asked to see one. We were told to go to Leeds as they had them there so not really helpful. However, at Leeds we were told they didnt have them in store but Mohit was quick to sit us down and explain the colour shade and size and ordered us a swatch. Great service that resulted in a sale.

Customer service was excellent good advice and nice in store experience

I've ordered a Divan Bed Base and it was easy to do, but won't receive the Product until 5th October, thank you!

A very helpful member of staff who explained things and was very polite

Our experience with Natalie in the Solihull store was excellent! She was beyond helpful, patient and knowledgable, making the entire process super easy and unexpectedly enjoyable! If you need a mattress, Natalie is your woman!

Hanan provided great service
Used the sleep machine and let me try multiple pillows

Great customer service whith Timi , very polițe, kind and well inform.
Thank you!

Very easy website to use, good quality and prices. Fast delivery and the product is of high quality.

Boughta tv bed in june 2026 ( with new mattress ) from Derby branch meteor
It was due to be delivered 26/7/26
When it arrived mattress lost !
Paid to have it assembled and it was broken at end of bed ! Delivery guys took photos
Phoned customer service they said would deliver following Saturday / waited NO delivery
Called on the Monday as Not open weekends !
Arranged for replacement bed and mattress to come Wednesday 26/8/26 mattress finally here but wait still nothing for bed ????
Continuous calls to customer service - wait on line daily
40 minutes to andwer calls
Emails to store ??
Promised technical support ?
Promised call backs ???
What a joke !!!!! £2500 and i still have a damaged bed

The staff were attentive, but gave us space to browse and compare at our own speed. Answered any questions we had to ensure the right bed for us. A great shopping experience. Dominique handled the whole sale efficiently. An asset to company 👍

Dumfries store was a fantastic experience got the mattress i wanted and is perfect for me Aimee was incredibly fantastic customer service made the hole experience worth while

All started well with nice staff and a king size mattress ordered to be delivered to the room of choice at a supplement. Delivery date arrived but despite the website and store assurances the mattress was not delivered to the room. After waiting over a month for a new delivery date without hearing anything we cancelled the order (under the consumer rights act 2015). The store assured us the order was cancelled and a refund on its way. The refund for a £2400 mattress turned out to be £260. We have contacted Dreams again for the outstanding money owed us (no mattress has ever been delivered to the room of choice we paid for). We are now weighing up the options of trading standards, ombudsman, legal proceedings or Rip-Off Britain.
We foresee lots of sleepless nights ahead.

The way Hasan approached me when I walked in to the store was amazing and his knowledge with customer relationships is incredible and professional. He has the customers hectic and I was really impressed.

Very engaging staff sorted everything we needed.
Elizabeth and George did a great job.
Hopefully our new bed will be perfect

Dian was very helpfull lovely to talk to she made you very welcom

Called in for a new mattress the staff were very helpful towards making our choice and delivery options .very pleasant and professional