The whole buying experience was really great from Andrea in the showroom to Mark on delivery. Very impressed
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Sales & Customer service by Simon at Dreams Cardiff, Penarth Road was second to none. The delivery was exactly as advised and the guys carried the very Heavy Sofa bed to the room without any damage... もっと見る
We had a wonderful experience in the Penarth Road Store in Cardiff, your shop assistant Stacey was amazing! She helped with choosing the right mattress and pillows for us. She showed us the SleepMat... もっと見る
After a shaky start, ie delayed by months then mattress was too small. Mike, Roy and Andrea could not have done enough for us. They were always extremely helpful polite and very friendly towards us... もっと見る
企業情報
当該企業による記述
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
当該企業による記述

- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
連絡先
242 Lyon Close Industrial Estate, CF11 8TU, Cardiff, 英国
- 02920 226050
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
When I placed the order for the bed
When I placed the order for the bed, I was told by the advisor in stor that he would remove the £40 delivery to room as I was having the bed built, however he didn't add it. I had to pay for a handy man to put it together and my 3 year old was left with no bed for a further 3 nights. The chap that delivered the bed though was top class

Dreams - Cardiff Penarth Road からの回答
The whole buying experience was really…
The whole buying experience was really great from Andrea in the showroom to Mark on delivery. Very impressed
Tested a few beds at Dreams I asked for…
Tested a few beds at Dreams I asked for medium to firm mattress and told that the one that we last tried although firm would be after a month or so be medium to firm quality 🙄 this was not the case it’s still as firm as ever and after paying £800.00 pounds for it we are not getting value for money as aching more than ever, but we left it to late to change now, so my advice would be buy what you ask for and not a sales pitch for the salesperson to give you something different.

Dreams - Cardiff Penarth Road からの回答
Friendly staff as always !
Friendly staff as always !
We use Dreams on Penarth Road always so helpful and friendly .
Always offer us a drink to the extra kindness goes a long way.
A positive experience at every stage.
Helpful sales assistant, efficient delivery and comfortable bed.
Customer Security
I did not like the close proximity of other customers being served along side of me whilst I was giving and answering personal financial details.
The stations should be much wider apart eg much more private. For this reason I will Never shop at dreams again
Jim lacey

Dreams - Cardiff Penarth Road からの回答
Roy instore was knowledgeable about the…
Roy instore was knowledgeable about the mattresses we were trying, we also had a go on the mattress machine. He answered all our concerns in a friendly manner. Thank-you Roy
Happy bunny …
Staff very friendly and helpful and knowledgeable. Delivery excellent arrived on time and old mattress and packing material taken away. Very happy with my new mattress excellent night’s sleep.
Had bed delivered in March I paid a fee…
Had bed delivered in March I paid a fee to have it installed as I’m disabled. Very disappointed with the set up of the divan bed as it’s only two flimsy plastic hooks that hold it together. Came apart 1st night had to get my son to come down and put it together again.

Dreams - Cardiff Penarth Road からの回答
Excellent service was kept uidsed with delivery time and arriving .very fast putting bed…
Excellent service.very fast putting bed together
Absolutely brilliant service!
Good all round service
It was straightforward to change the original delivery date and then the delivery and assembling of the bed was quick and efficient. The bed looks good, sturdy and comfortable.
The delivery men placed the bed over…
The delivery men placed the bed over the light switch. We had to move the bed back as it was the only access to electricity in the bedroom. On doing so we could see a crack in the end plate and as a result we have had to have it replaced

Dreams - Cardiff Penarth Road からの回答
The bed measurer machine was good for…
The bed measurer machine was good for helping me find the right mattress as was the sales and service. I found a great mattress for a hot sleeper. It arrived and I find it very comfortable and cool. I am coping with the weekly revolving by sleeping the other end of the bed on qnd off, so everything is great and I am getting good nights' sleep.
Very helpful advice on a range of beds and pricing
Very helpful service initially by Mike on 24/3/26 who early asked what sort of bed I was looking for and then showed me an appropriate range of beds & mattresses. He did not put me under any pressure to buy a particular bed. On returning the next day Andrea recognised me and explained that the one sale option had stopped but went through a range of suggestions to maximise my potential savings. This resulted in me purchasing a new bed & the appropriate mattress. Very polite & punctual delivery & assembly of new bed and removal of old one. Good overall service by all involved and a credit to Dreams
Knowledgeable staff,bed simulator and…
Knowledgeable staff,bed simulator and plenty of options made choosing a matress easy
Happy Bunny
I was greeted with friendly experience staff member Gary he helped me choose a memory foam matress & pillows etc he discussed the comfort of the matress etc
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