Dreams レビュー 

The service we received was 10 out of 10 we could not have asked for better

Only went to shop to look at different mattresses but the staff service was really good and gave me different options of mattresses to suit me and price as well

Great service at Dreams, Tannochside.

Telford store - Despite the bad experience last time from being hounded by a member of staff after we told him we were already being dealt with, we went back in over the bankholiday weekend to check out the deals, What we saw horrified us, the same gent that made us feel uncomfortable was chilling on a bed EATING with food scattered over the bed and PLAYING ON HIS PHONE! while the other staff were serving. We stayed clear of him as wanted to avoid being hounded again. Once a member of staff was free we asked who he was. Low and behold he IS THE MANAGER and this is a standard thing for him to do!?!? Disgusting and disgraceful.

From the moment I paid a deposit on my mattress and bed it's going wrong and continuing to do so. First their card machine wasn't working. I wasted two journeys there and back. Then they cancelled on me twice to deliver my bed. Even on the afternoon before I received a phone call saying were coming tomorrow to put your bed up, only to get a call 2 hours later saying they can't as there's a part missing. I still have not got my bed and these clowns are a disgrace. From the customer service right the way through absolute joke.

Daniel was great. Explained everything very well amd couldnt have been more helpful.
We werent too sure but it was Daniel and his knowledge of the product which changed our mind.
If we ever buy a bed again i would be asking for Daniel to serve us.

Rob was excellent, knowledgable and helpful

They cancelled on my 95 year old gran TWICE, both times being the evening before proposed delivery, giving no reason for cancellation and offering a new delivery date a month out. We've just waited weeks for the bed yet again and been cancelled on the night before yet again with no apology and no reason. Absolutely fuming.

We had a great help from the member of staff

We visited Dreams store in Derby on bank holiday. Store was nicely set out. Although very busy we were quickly served. Helped us choose a mattress with a big discount. Delivery time was a little longer than expected. Nice experience and the free coffee was very much appreciated. Don't sleep on it get yourself down to Dream.

Made my way to Dreams in Stockton today for new pillows where I was greeted by Sarah, explained that I was struggling with my sleep as I suffer with neck pain . Sarah gave me a selection of pillows to choose from and I choose a lovely form support pillow slept like a baby last night

Great store assistant

Great staff especially Meg and James.
Helpful and knowledgeable which made our decision easier.
Came away happy complete with new bed

Visited the Plymouth store, wanted a new mattress, was served by Paul, very helpful & pleasant

Great welcome to the store by Elvin asked if I would like tea or coffee witch was a pleasant surprise after informing her of what I was looking for she was extremely helpful and and showed me many variations and was great with fabric and colour choices store manager vee was also very helpful with other services such as disposing of my current bed and asking if I needed the new bed installed witch I have opted for and also extra product warranty again I have taken all staff very professional and pleasant great work team keep it up

Dreams at Fosse Park Leicester - Excellent customer service AT FIRST in store but on delivery date- today- no one showed. The bed was for my vulnerable elderly dad who has mobility issues and dementia reducing from double to single. At 5.30 when no one showed my mum called Dreams customer service to be told the delivery was 23 September. It wasn’t as I was with them in store when this was confirmed. They paid to have the double taken away by dreams and arranged for a stairlift to be fitted the next day once the old double bed and mattress had been removed. Dreams customer service offered my dad a roll up mattress to use on the floor for the next 3 weeks. He’s 82! Waiting for this bed has been exciting for him but disorientating too as he slept in a different room last night so that his new bed could go straight into his bedroom. The result was he woke up and didn’t know where he was and was scared. I am beyond livid how callous and uncaring the people are behind the customer in store team. Don’t be fooled! Never use or recommend these to anyone and getting in touch with Help the Aged to let them warn prospective elderly customers

Good sales assistant and help with choice

Before paying for my order it stated 2 to 5 days estimated delivery, the email confirmation stated 4 to 5 weeks estimated delivery! I attempted to call Dreams fosse park (it took 3 attempts to get through) the lady laughed and said I’d have to call customer services tomorrow.
This was neither helpful nor polite.

Great Service and staff

Excellent and attentive service throughout